# ASAP Systems Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ASAP Systems the right Inventory Management solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148301/Passport-Inventory/reviews --- ASAP Systems 3.2 (9) [View alternatives](https://www.capterra.com/p/148301/Passport-Inventory/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ASAP Systems Ease of use 3.7 Customer Service 3.2 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TB Tim B. Logistics Specialist Used the software for: 2+ years ### "Ease of use. Almost 100% accuracy. Saved us time & money!. Support always there to help. " May 19, 2017 5.0 My headaches are gone! My inventory is near perfect. I have been promoted because of this. I have recommended it to other divisions in house and they are true believers. Pros Ease of use. Time saver! My inventory is almost at 100% accuracy. Great support team. I have to submit monthly inventory reports to my superior. What I like best about Passport is that I can do everything in just a few clicks. I take inventory, I create the report and email it direct to my boss. All from this program. I am able to recieve alerts when I am low on a certain item. I went from 100's of 1000's of dollars missing to almost 100% accuracy on my inventory levels. Review Source Response from ASAP Systems August 22, 2017 Hi Tim, We'd like to thank you for taking the time out to leave us some feedback. Our team is glad to hear that our support and products have been working well for you and your industry. A popular favorite from our clients is the ability to create configurable reports, and we are glad that it has been assisting you with your business processes. Congratulations on your promotion, and we wish you the very best. Thank you for being an ASAP Systems's client. RF Rowena F. Warehouse Admin Telecommunications Used the software for: Less than 6 months ### "This software is good for basic usage." December 19, 2017 4.0 I chose the small scanning devices at first, but it didn't seem to work as good as a basic barcode scanner. I recommend investing in a better scanner that you can also purchase from them. Pros It allows you to import and export information from inventory on the basic package. When you add on tracking assets, you can be sure to find all the company's information like serial number and where items are stored or being used. Cons Sometimes I will be entering items received or issued and when I try to process the website freezes up and I have to re-enter the same information and my data gets lost. Time is wasted and so money is also wasted when this happens. Review Source Response from ASAP Systems May 22, 2019 Dear Rowena, We'd like to thank you for taking the time to leave us some feedback and we apologize for the delay in replying. Our team is glad to hear that our product served you well. Regarding the issues in the Receive transaction, everything is working fine now and all the transactions are greatly performing with no latency issues. Kindly note that our Support Team, will be glad to assist you for any further inquiry. Thank you for being an ASAP Systems's client. - ASAP Systems MS Matt S. Director, Property and Logistics Aviation & Aerospace Used the software for: 2+ years ### "A product with loads of potential - anchored by glitches, problems, and poor service" February 6, 2025 2.0 The product support (\[sensitive content hidden\]) is amazing but the rest of the staff at ASAP Systems has very questionable communication and ethics. \[sensitive content hidden\], their technical support rep, is very slow to respond and can sometimes take months to offer solutions without giving you any updates in between. You could literally add a full time job to your staff of emailing \[sensitive content hidden\] for status updates that he never provides. They still cannot figure out how invoicing works and when something goes wrong, they will simply shut your system access off without notice. Pros Integrated dashboards and a simple easy to learn interface Cons The software itself has loads of potential that is only held back by its own engineering flaws and poor product execution. Sometimes the development team releases updates without proper testing that impacts the product in negative and downright frustrating ways. We have been unable to import records for months and our app randomly went down - the teenagers who operate it acted like this was no big deal. The product team is literally their own worse enemy. Review Source BH Bob H. Chief of Staff Internet Used the software for: Less than 6 months ### "HIGHLY RECOMMEND THIS SOFTWARE" May 20, 2019 5.0 Pros The ability to move an inventory item over to an asset... This software is COMPLETELY customizable to our company... Passport has an Inventory module, Asset module, a very robust Report module, and a Bar Coding module that is fully customizable... Once it is fully implemented into our business it will look as if this software was written completely for us... Cons At this time, we have not experienced anything with this software that I would consider a Con... Our experience has been very good to this point... Review Source Response from ASAP Systems May 22, 2019 Dear Bob, We'd like to thank you for taking the time to review our product. Our software is designed to cater all our clients' needs and is highly customizable; we are so glad that it is serving all your industry needs . Thank you for being an ASAP Systems's loyal customer. - ASAP Systems JE Jim E. Logistic Systems Integrator Used the software for: ### "Such a powerful tool for a very reasonable price. " September 30, 2015 5.0 Very powerful and adaptive tool. If you are looking for a tool that allows you to customize to your operations verses you having to stay within pre-defined swim lanes, this is it. It has increased our accuracy and reduce touch labor. ASAP Systems support and user community have supported us with enhancements and customization of our reports. Multiple of our requests have been added in the updates at no added cost. Passport is very powerful tool and easily customized and all our users love the user interfaces. ASAP Systems also provided us with one on one support at very reasonable pricing and was extremely helpful to us. Review Source Response from ASAP Systems August 22, 2017 Hi Jim, Thank you for your review! A feature that we take pride in and is unique to our industry is our products' ability to be configurable to our clients' needs. The report feature is another client favorite, and we are glad to hear that it is serving your company well. Thank you for being an ASAP Systems's client, and we wish you the very best. GD Gustavo D. Owner Wholesale Used the software for: Less than 6 months ### "Please don't purchase" February 21, 2023 1.0 My overall experience was below average. The company has the worst customer service I've ever seen. They neve answer the phone. They don't reply to emails. They overcharged me for wanting to add things that they should've had like being able to set a custom price for my items. Lastly, after 2 months of back and forth with training issues, I asked them to cancel and refund because i wasn't able to use the inventory system and they declined do i lost $1800 for a product i was never able to use. I hope other people steer away from this company and don't make the same mistake I did. Pros The software was slow and hard to use. You can set custom pricing for your items. It is very time consuming to do simple processes. Cons The software was slow and hard to use. You can set custom pricing for your items. It is very time consuming to do simple processes. Review Source Response from ASAP Systems July 10, 2023 Thank you for your feedback. We apologize for any frustrations you encountered during your experience with our company. We want to clarify that the customization feature you desired was not available in our software, which was communicated during the purchasing process. We apologize for any difficulties you faced during training and assure you that your feedback will be shared with our development team for improvements. Unfortunately, we were unable to accommodate your refund request based on our policies. We appreciate your valuable input as we strive to enhance our services. If you have further concerns, please reach out to our customer support team. BW Bruce W. City Protector Government Administration Used the software for: 2+ years ### "Expensive and full of issues." December 12, 2017 1.0 Cons Money was wasted with and still with no system that operates. The scanner also would not sync or operate as advertised. Training & support was spent fixing their system issues until, surprise, we would need to purchase more "support" to continue. Review Source JP Jon P. Admin Used the software for: Less than 6 months ### "Excellent Customer Service" August 8, 2017 5.0 Pros Easy of use, user friendly, intuitive Friendly customer service reps People who know their stuff! Review Source Response from ASAP Systems August 10, 2017 Thank you for your review of our products. We appreciate your feedback, and will continue to strengthen the pros you have listed. - ASAP Systems MK Mukesh K. IT Adminitrator Used the software for: ### "Price" July 26, 2015 1.0 the price is so much according to the features Review Source Response from ASAP Systems January 22, 2019 Dear Mukesh, We have a large scale of prices since we target all kind of industries and accordingly you can purchase a small plan according to your needs or pay higher if you need multiple customized features. In all cases, your review will be taken into consideration. Thank you for reaching out. 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