--- title: "PHOBS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PHOBS Software - reviews, pricing plans, popular comparisons to other Reservations products and more." source_url: "https://www.capterra.com/p/148303/PHOBS/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # PHOBS Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) PHOBS ## What is PHOBS? Customized booking engine for your website -Easily integrates on your existing website -Integrate multiple booking engines for more conversions -Supports all types of accommodation -Mobile and Desktop versions -Flexible accommodation inventory managment -Google analytics for marketing and campaign tracking - Multiple languages and currencies - Yielding tools ## What is PHOBS used for? [Channel Management](https://www.capterra.com/channel-management-software/)[Reservations](https://www.capterra.com/reservations-software/) Top alternative Featured Overall rating Based on 24 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price €25 Per Feature, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PHOBS?[Manage this product listing](https://www.g2.com/products/phobs/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PHOBS 4.9 (24) VS. [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price €25 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (24) Ease Of Use 4.6 (1,623) Value For Money 4.9 (24) Value For Money 4.6 (1,549) Customer Service 5.0 (24) Customer Service 4.7 (1,591) ## PHOBS alternatives [4.5 (1,312)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (1,031)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Yanolja Cloud Solution Channel Manager](https://www.capterra.com/p/135677/eZee-Centrix/) [4.7 (345)](https://www.capterra.com/p/135677/eZee-Centrix/reviews/) Starting price $32.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135677/eZee-Centrix/) [Amenitiz](https://www.capterra.com/p/183836/Amenitiz/) [4.3 (255)](https://www.capterra.com/p/183836/Amenitiz/reviews/) Starting price $42.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/183836/Amenitiz/) [View all alternatives](https://www.capterra.com/p/148303/PHOBS/alternatives/) ## FAQs about PHOBS Overview ### Which roles and teams benefit most from PHOBS? PHOBS is most used by hotel sales, revenue, and reservations teams managing bookings, rates, distribution channels, and guest inquiries. Front-desk staff use it to access reservation details during daily operations, while marketing and digital teams track online sales. Hotel managers, executives, and IT leaders oversee performance, data quality, and integrations. Answer based on 24 reviews Overview ### What company size and industries is PHOBS built for? PHOBS serves small hospitality businesses, which represent 67% of reviewers, and hotels, hoteliers, DMCs, travel agents, tour operators, OTAs, and B2B and B2C operators. Hospitality accounts for 82% of users, with enterprise firms at 22% and midsize firms at 11%. Its most common use case is channel management. Answer based on 24 reviews Features and Usability ### What are the key features of PHOBS? PHOBS offers online booking, room booking, group reservations, and third party booking for reservation management. It also includes channel management, channel analytics, rate management, and inventory control for distribution oversight, plus CRM, lead management, pipeline management, payment processing, reporting/analytics, and customer support. Getting Started and Support ### What training and onboarding options does PHOBS offer? PHOBS provides in person training, live online sessions, and webinars to help teams get started. In person training supports direct, face-to-face instruction, live online sessions allow guided remote setup, and webinars offer scheduled group learning and feature overviews. Getting Started and Support ### What customer support options does PHOBS offer? PHOBS provides 24/7 live rep support and chat. Reviewers describe the team as helpful, professional, and quick to solve questions during setup and daily use, though a few users want more effective support and easier access to a specific contact already familiar with their account. Answer based on 7 reviews ## Features AI summary Based on 5,388 Reservations reviews Capterra data shows that buyers of reservations software rank the following features as their top priorities: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) PHOBS supports **Online Booking**, which gives businesses a direct way to accept reservations online. However, it does not include **Booking Management** or **Calendar Management**. Instead, it offers other features that reviewers also rate as important, including **Payment Processing** (**51%**) and **Customer Support** (**46%**), helping businesses handle transactions efficiently and respond to guest needs quickly while giving teams a clearer path to manage the reservation experience. Online Booking 5.0 (2) 150.00% of 2 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Payment Processing 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Customer Support 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Channel Analytics 4.8 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Analyze and track performance of channels Partner Management 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Manage channel partners through a portal where they can access all product information Campaign Management 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results PHOBS 20 features ### All Features - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Support: Provide online support for your customers through live chat or help desk functionality - Group Reservations: The ability to reserve times in groups. - Incentive Management: Manages incentive programs such as profit sharing, stock awards, and individual bonus plans - Inventory Control: Monitor product stock levels - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Online Booking: Book meetings and appointments through a website or digital platform - Partner Management: Manage channel partners through a portal where they can access all product information - Payment Processing: Accept, record, and reconcile financial transactions - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Rate Management: Track/optimize rates in relation to usage - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Third Party Booking: Allows bookings to be made through a third party service --- Get Advice We can help you find the software with the features you need. Features 4.8 (24) 4.8 Based on 24 reviews ## Pricing Value for money 4.9 (24) Basic €25.00 Per Feature,Per Month Value for money 4.9 (24) 4.9 Based on 24 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (24) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (24) 5.0 Based on 24 reviews ## User reviews Overall rating 4.9 Based on 24 reviews Filter by rating Counts reflect reviews available in this feed. 5(21) 4(3) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Robert T. Sales & Marketing Manager Used the software for: 3-5 years ### "Efficient, customer oriented, flawless, innovative" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2018 This software is saving Sales department a lot of time, it is efficient, it is working properly, and in the end it doen't cost a fortune. Pros Our company has started using PHOBS just 4 years ago and we only had a good experience with the software, the whole team and their customer support. We use this software for managing and connecting six hotels/villas, and the software has not failed on us nor we had noticed any flaws or errors. At the beginning, first couple of months, we had many questions regarding the possibilities and capabilities of PHOBS, and their customer support was definitely the best we encounter in last 10 years. Highly professional and well trained team, dedicated in helping and resolving any issues or doubts we had. Plus, we are always waiting for new ideas and solutions that their team come up with, they are definitely listening their users. Cons I could try to be critical and to say - please connect to every OTA, travel agency and wholesaler, but that is not possible as there are 2 side of every connection. PHOBS is trying to connect and I was a witness many times when IT department from PHOBS has done everything from their side - but the other side was not operating properly.... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Internet Sales and Marketing Director Used the software for: 3-5 years ### "Affordable and Stable Revenue Generating Solution for Hospitality!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2023 Phobs was definitely created in mind to deliver more direct bookings for any tourist property. What really makes Phobs stand out from its competitors is a perfect match of advanced technology and expertise. Using Phobs we can effectively provide our guests with the best possible deals and maximize our overall revenue. Pros With Phobs we maximize our reach and online visibility, and connect with a global audience with a great deal of flexibility in rate and inventory management. Cons There is always a constant room for improvement and excellence like in any other tool, but Phobs is well known for its regularly updates and new functionalities almost every quarter. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT & Digital Marketing Manager Used the software for: 3-5 years ### "I work with Phobs already about 7 years, and I would always recommend them." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 9, 2018 All in one comprehensive solution with great support and functionality and almost all connectors available Pros \- Awesome support with helpful and user friendly approuch anytime. One of best support I ever met generaly! - Analytics is everything what Hotels need to deep dig and extract necessary information. - Very easy to use and simple without "non logical things". Sometimes other softwares "have to use" procedures which are not logical acording to process which is done. In case of Phobs, there is no issues like that. - Once you start to use Phobs and understand it and its fully functions, its really enjoyment to work on it, almost addictive if there is dynamic data ;) Cons \- PRE/POST stay messages needs more options - Sometimes its needed to see reservations by modifications time, and sometimes by created time. This is possible to do, but in case of bigger data or properties (cca 300+ rooms) this can be little bit copy-paste to gather all info at one place so it is possible to process it further. - Voice module needs smaller additional thing like signature per agent, other than that its great. - Package module needs improvement. - Multiple Yielding rates need possibility to stop booking more easy way :) But not many companies use multiple Yielding Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Sales Manager Used the software for: 3-5 years ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 20, 2023 Pros Phobs offers efficient content distribution and streamlines content with centralized scheduling. It provides valuable analytics, supports various platforms, and saves time through automation. Tools and customization options enhance team workflows, making it a cost-effective solution. Customer service is the best part. Cons There's always room for improvement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Assistant Manager of Sales and Marketing Used the software for: 3-5 years ### "„Best channel manager with outstanding customer support“" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2023 We have been using PHOBS for the past 10 years and are quite satisfied with their services and customer support. From the initial setup to daily management it has been a great experience. Pros Quick and easy to operate, works smooth and without interruptions, makes our work easy and time saving. Great PHOBS team is always at our disposal. Cons No major issues. In case of any issues customer support is always there to help. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: 3-5 years ### "best channel manager software we have used so far" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 27, 2023 Pros It's great to see they are constantly improving and adding new features. They also listen to feedback and their tech support is really good and friendly. We hope it stays that way as they grow as a company. All in all, we are very happy with the service they provide. Cons Deeper integration with other apps is great. It's just a shame that for a small business, activating some of those features which don't come as standard costs quite a lot of money and often times ends up being not worth it - even though it would help modernize our way of doing day to day tasks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer OTA & B2B Specialist Used the software for: 3-5 years ### "we are really amazed with Phobs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 21, 2023 Pros distribution is really simple to use and friendly Cons child supplements and discounts are litlle complicated to use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Hotel Manager Used the software for: 3-5 years ### "Make your job easier" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2023 Pros Easy to use. Great connectivity with OTA's, which makes my job quicker. Excellent customer support. Cons Couldn't find a fault. They are constantly improving PHOBS with new features, they are thing of improvements before you do. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: 1-3 years ### "Good Chanel manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2023 Pros Makes your work easier. Easy to use and customer service is on top. Cons Reservation coming from the website with a non-valid card, does not have the option to send the guest a notice to update the CC. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Associate Used the software for: 3-5 years ### "Absolutely perfect channel manager / online sales experience!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2018 All our channels are up to date in real time... and we have implemented online booking system on our own website. Pros Phobs is easy to use channel manager / online sales system. Their connection with all major online travel agents is great. Customer support is very fast and reliable. Price in our opinion is reasonable. I use Phobs in Aparthotel Adeo. Cons About the functionality there is absolutely nothing. Only thing that can be improved is the design and mobile version... but this has nothing to do with functionality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/148303/PHOBS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.