# PHOBS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PHOBS the right Reservations solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148303/PHOBS/reviews --- PHOBS 4.9 (24) [View alternatives](https://www.capterra.com/p/148303/PHOBS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PHOBS Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews PM Petar M Internet Sales and Marketing DirectorHospitality, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Using Phobs we can effectively provide our guests with the best possible deals and maximize our overall revenue.“ June 21, 2023 Mariana D Assistant Manager of Sales and MarketingHospitality, 201 - 500 employeesUsed the software for: More than 2 years. “We have been using PHOBS for the past 10 years and are quite satisfied with their services and customer support.“ November 9, 2023 SB Sanja B Sales and Marketing ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “A reliable partner in creating a modern, fast, and simply great user experience.“ October 25, 2023 David G Director, Data Quality & IntegrationsHospitality, 201 - 500 employeesUsed the software for: 1-2 years. “I was the Partner Manager for the integration between Duetto and Phobs, and I was very pleased with the professionalism of the team. “ November 26, 2020 ## Showing most helpful reviews Showing 1-24 of 24 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Robert T. Sales & Marketing Manager Used the software for: 2+ years ### "Efficient, customer oriented, flawless, innovative" June 29, 2018 5.0 This software is saving Sales department a lot of time, it is efficient, it is working properly, and in the end it doen't cost a fortune. Pros Our company has started using PHOBS just 4 years ago and we only had a good experience with the software, the whole team and their customer support. We use this software for managing and connecting six hotels/villas, and the software has not failed on us nor we had noticed any flaws or errors. At the beginning, first couple of months, we had many questions regarding the possibilities and capabilities of PHOBS, and their customer support was definitely the best we encounter in last 10 years. Highly professional and well trained team, dedicated in helping and resolving any issues or doubts we had. Plus, we are always waiting for new ideas and solutions that their team come up with, they are definitely listening their users. Cons I could try to be critical and to say - please connect to every OTA, travel agency and wholesaler, but that is not possible as there are 2 side of every connection. PHOBS is trying to connect and I was a witness many times when IT department from PHOBS has done everything from their side - but the other side was not operating properly.... Review Source PM Petar M. Internet Sales and Marketing Director Hospitality Used the software for: 2+ years ### "Affordable and Stable Revenue Generating Solution for Hospitality!" June 21, 2023 5.0 Phobs was definitely created in mind to deliver more direct bookings for any tourist property. What really makes Phobs stand out from its competitors is a perfect match of advanced technology and expertise. Using Phobs we can effectively provide our guests with the best possible deals and maximize our overall revenue. Pros With Phobs we maximize our reach and online visibility, and connect with a global audience with a great deal of flexibility in rate and inventory management. Cons There is always a constant room for improvement and excellence like in any other tool, but Phobs is well known for its regularly updates and new functionalities almost every quarter. Review Source Response from Phobs November 14, 2023 Dear Petar, We appreciate your feedback! Thank you for taking the time to leave us a review. We are thrilled to hear that you are satisfied with our service. Kind Regards, PHOBS Team ZP Zeljko P. IT & Digital Marketing Manager Hospitality Used the software for: 2+ years ### "I work with Phobs already about 7 years, and I would always recommend them." July 8, 2018 4.0 All in one comprehensive solution with great support and functionality and almost all connectors available Pros \- Awesome support with helpful and user friendly approuch anytime. One of best support I ever met generaly! - Analytics is everything what Hotels need to deep dig and extract necessary information. - Very easy to use and simple without "non logical things". Sometimes other softwares "have to use" procedures which are not logical acording to process which is done. In case of Phobs, there is no issues like that. - Once you start to use Phobs and understand it and its fully functions, its really enjoyment to work on it, almost addictive if there is dynamic data ;) Cons \- PRE/POST stay messages needs more options - Sometimes its needed to see reservations by modifications time, and sometimes by created time. This is possible to do, but in case of bigger data or properties (cca 300+ rooms) this can be little bit copy-paste to gather all info at one place so it is possible to process it further. - Voice module needs smaller additional thing like signature per agent, other than that its great. - Package module needs improvement. - Multiple Yielding rates need possibility to stop booking more easy way :) But not many companies use multiple Yielding Review Source AV Antun V. Sales Manager Hospitality Used the software for: 2+ years ### "Great product" October 19, 2023 5.0 Pros Phobs offers efficient content distribution and streamlines content with centralized scheduling. It provides valuable analytics, supports various platforms, and saves time through automation. Tools and customization options enhance team workflows, making it a cost-effective solution. Customer service is the best part. Cons There's always room for improvement. Review Source Response from Phobs October 20, 2023 Dear Antun, We appreciate your feedback! Thank you for taking the time to leave us a review. We are thrilled to hear that you are satisfied with our service. Kind Regards, PHOBS Team Mariana D. Assistant Manager of Sales and Marketing Hospitality Used the software for: 2+ years ### "„Best channel manager with outstanding customer support“" November 9, 2023 5.0 We have been using PHOBS for the past 10 years and are quite satisfied with their services and customer support. From the initial setup to daily management it has been a great experience. Pros Quick and easy to operate, works smooth and without interruptions, makes our work easy and time saving. Great PHOBS team is always at our disposal. Cons No major issues. In case of any issues customer support is always there to help. Review Source RS Ronald S. Manager Hospitality Used the software for: 2+ years ### "best channel manager software we have used so far" October 22, 2023 5.0 Pros It's great to see they are constantly improving and adding new features. They also listen to feedback and their tech support is really good and friendly. We hope it stays that way as they grow as a company. All in all, we are very happy with the service they provide. Cons Deeper integration with other apps is great. It's just a shame that for a small business, activating some of those features which don't come as standard costs quite a lot of money and often times ends up being not worth it - even though it would help modernize our way of doing day to day tasks. Review Source Response from Phobs November 14, 2023 Dear Ronald, Thank you for your kind words. Our team is passionate about providing all of our clients with outstanding experiences and they'll be delighted to know they hit the mark with you. We hope that in the future we'll be able to provide a similarly excellent experience. Kind Regrads, PHOBS Team IL Ivan L. OTA & B2B Specialist Leisure, Travel & Tourism Used the software for: 2+ years ### "we are really amazed with Phobs" June 20, 2023 5.0 Pros distribution is really simple to use and friendly Cons child supplements and discounts are litlle complicated to use Review Source Response from Phobs November 14, 2023 Dear Ivan, We appreciate your feedback! Thank you for taking the time to leave us a review. Kind Regards, PHOBS Team MŽ Marija Ž. Hotel Manager Hospitality Used the software for: 2+ years ### "Make your job easier" October 20, 2023 5.0 Pros Easy to use. Great connectivity with OTA's, which makes my job quicker. Excellent customer support. Cons Couldn't find a fault. They are constantly improving PHOBS with new features, they are thing of improvements before you do. Review Source Response from Phobs November 14, 2023 Dear Marija, Thanks so much for your feedback! It makes our day hearing about how much our clients love PHOBS and the great service they've received from our team. We have passed on your review to our team. Have a nice day. PHOBS team Marsida H. Manager Hospitality Used the software for: 1-2 years ### "Good Chanel manager" October 25, 2023 5.0 Pros Makes your work easier. Easy to use and customer service is on top. Cons Reservation coming from the website with a non-valid card, does not have the option to send the guest a notice to update the CC. Review Source Response from Phobs November 14, 2023 Dear Marsida, We really appreciate your review. Thanks for choosing us! Kind Regards, PHOBS team VR Verified Reviewer Associate Hospital & Health Care Used the software for: 2+ years ### "Absolutely perfect channel manager / online sales experience!" July 6, 2018 5.0 All our channels are up to date in real time... and we have implemented online booking system on our own website. Pros Phobs is easy to use channel manager / online sales system. Their connection with all major online travel agents is great. Customer support is very fast and reliable. Price in our opinion is reasonable. I use Phobs in Aparthotel Adeo. Cons About the functionality there is absolutely nothing. Only thing that can be improved is the design and mobile version... but this has nothing to do with functionality. Review Source MR Mirna R. head of the tourism department Hospitality Used the software for: 1-2 years ### "Great experience" November 30, 2023 5.0 This program has everything you need for managing facilities. It's super user-friendly, and the customer support is top-notch—always there to help with any questions or needs. Pros Customer service, customer service, customer service! They consistently walk me through each step of issue resolution, going above and beyond to provide extra tips and assistance. Cons It's a bit pricey, and the front end could benefit from a touch of modernity. Review Source BB Barbara B. Revenue manager Hospitality Used the software for: 2+ years ### "great experience" October 6, 2023 4.0 great Pros easy to use, great support, great value for money Cons A written manual might be useful. but the support is excellent so manual is not a must. Reason for choosing PHOBS / Review Source Response from Phobs November 14, 2023 Dear Barbara, Thank your for leaving the review. We're so pleased to hear it's working just as it should and that you're enjoying it so much! We've passed your kind words on to our support team. Greetings, PHOBS Team NL Nikolina L. Reception Public Relations and Communications Used the software for: 1-2 years ### " Experience with Phobs" October 25, 2023 5.0 The experience with Phobs is extremely positive, it makes work easier, and it saves a lot of time for users with its functionality.Also positive in the business itself are actually the employees of Phobs, who are always ready to help clarify, even more than once if necessary. Pros Functionality, ease of use, help and support Cons The situation and the distribution of contingents is a slightly bigger problem Review Source Response from Phobs November 14, 2023 Dear Nikolina, We really appreciate you taking the time to leave us a review. We appreciate your feedback! Greetings, PHOBS Team SB Sanja B. Sales and Marketing Manager Hospitality Used the software for: 2+ years ### "Easy implementation and excellent customer support" October 25, 2023 4.0 Pros A reliable partner in creating a modern, fast, and simply great user experience. Cons Contacting a specific person from customer support, who is already familiar with the work of a specific partner, would lead to the maximum utilization of all options and innovations available in the software. Review Source Response from Phobs November 14, 2023 Dear Sanja, Thank you for leaving the review. We are thrilled to hear that you are satisfied with our service. Kind Regards, PHOBS Team VR Verified Reviewer Chief Executive Officer Used the software for: 2+ years ### "Phobs put us online " March 7, 2018 5.0 It helped us sell our sccomodafion units online! Pros It's widely used in Croatia which makes it simple to implement im our business model. Their support is also superb and always helpful Cons It's somewhat robust, inflexible. There are also some ux and design optimisation issues that need to be done in order to make the whole customer experience look and feel better Review Source VR Verified Reviewer manager Used the software for: 2+ years ### "We are working on this software without any problems for years. it is functional and easy to use." July 6, 2018 5.0 Pros Software is continuously developed and upgraded which is crucial for market demands. Continuous development along with prompt and efficient support make it easy on decision for us to stay loyal to Phobs. Cons There's no things I could point out as dislike. It is user friendly software and offers different possibilities. Review Source VR Verified Reviewer Director of sales Used the software for: 2+ years ### "Excellent distribution tool, easy to use, customer support available and willing to assist." June 29, 2018 5.0 easy distribution and price control Pros Ease of use, customer support, channels connected to, availability settings, yield manager, mapping (% + or -, or amount off or on) between various prices / rate codes Cons Setup time for pricing :) but that is only done once a year and it has nothing to do with the manufacturer Review Source Krunoslav H. Reservation centre manager | Voditelj rezervacijskog centra Used the software for: 6-12 months ### "Great software. Really user based and easy to use." July 6, 2018 5.0 Pros Using this software feels like it was designed by colleagues from the travel industry - for colleagues in the travel industry. It features a great deal of options, some of them we are just starting to explore and get ideas from. The results compared to our previous software are of the charts. The implementation went easy as their customer service was available at any time for (a lot of) our questions. Cons We started using this software months ago but still have to find one thing that the Phobs customer service was not able to solve. Review Source David G. Director, Data Quality & Integrations Hospitality Used the software for: 1-2 years ### "Integration was nice and straightfoward" November 26, 2020 5.0 Pros I was the Partner Manager for the integration between Duetto and Phobs, and I was very pleased with the professionalism of the team. We were able to develop the integration together quickly and accurately, and testing went very smoothly as well. Very pleased with the work of \[SENSITIVE CONTENT HIDDEN\] and his team. Cons Can't think of anything, integration went great! Review Source LP Lara P. Direct sales specialist Used the software for: 2+ years ### "Up to now, the experience is more than positive. People are always at disposal should you need help." July 6, 2018 5.0 Pros The software is easy to use and has a user-friendly interface. I would recommended it to other users looking for such a software solution. Cons It would be a good idea to give advance users a personalized software upon their request, even if that would means to pay something. Review Source MS Marin S. Sales manager Hospitality Used the software for: 2+ years ### "Love to work with them" July 5, 2018 5.0 Pros User friendliness, functionalities for both hotels and campsites, always willing to improve the software based on our feedback, great support. Cons There are no important failings to be mentioned. Maybe the booking engine appearance could be improved. Review Source JR Janko R. Sales manager Hospitality Used the software for: 1-2 years ### "Excellent. " June 29, 2018 5.0 I safe a lot of time and now has minimum overbooking. Pros Very simple, with couple steps can finish everything. Also support is fantastic. In every moment you can contact them and get advise. Cons Maybe settings of season could be easily. Everything else is on good level and it's not necessary to improve. Review Source Denis Z. manager Hospitality Used the software for: Less than 6 months ### "great tool " December 14, 2018 5.0 Pros Phobs is a great tool for accomodation managers Cons nothing negative to declare about Phobs Review Source AG Andreja G. CEO in ProConcept d.o.o. Used the software for: Less than 6 months ### "PHOBS people are great. The problem is that there is no written user manual. " July 9, 2018 5.0 Allows you to work with multiple sales channels and keep up to date with reservations. Increases sales results. Pros The program is easy to use, the work windows are viewable, logically set. Customer support responds quickly. Cons Missing user manual. It would be a good idea to have a proprietary reception program that would enable easy access to reception and sales departments via CM. Customer support should be more effective. 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