Who Uses This Software?

Corporate Enterprise, Nonprofits, Retailers, SMBs, Marketing Agencies, Transit Agencies


Average Ratings

24 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • TextMarks
  • www.textmarks.com
  • Founded 2006
  • United States

About TextMarks

TextMarks SMS Text Messaging service allows brands, retailers, small businesses, transit agencies, nonprofits and corporate enterprises to reach prospects, customers & employees through mass text messaging. Since 2006, TextMarks easy to use web interface, robust API &reliable service have enabled thousands of customers to build their businesses, increase engagement and deliver timely information to more than 10 Million users in the U.S. Visit www.textmarks.com or call 800-696-1393 to learn more.


TextMarks Features

  • 2-Way Messaging
  • Contact Management
  • Mass Texting
  • Message Personalization
  • MMS
  • Mobile Coupons
  • Mobile Keywords
  • Polls/Voting
  • Reporting/Analytics
  • Scheduled Messaging
  • Shortcodes
  • Text-to-Win
  • Contact Management
  • Geo Targeting
  • Mass Notifications
  • Scenario Planning
  • Templates
  • Two-Way Communication
  • Blogs
  • Chat/Messaging
  • Email Management
  • Employee Directory
  • Event Calendar
  • Newsletter Management
  • Photo Gallery
  • Social Sharing
  • Survey Management
  • Telephony

TextMarks Reviews Recently Reviewed!


Convenience at your fingertips

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The layout is very easy to follower for our senior riders. We like the option that it can display more should anyone choose to view for more information. The information is easy and clear and not overwhelming for many of our users

Cons: Sometimes, there is a delay in getting the messages. This could be due to cellphone signal

Overall: Our idea behind integrating texmarks into our real-time bus arrival information is that we want everyone to be able to utilize this new capability without owning smartphone. The majority of our transit riders are seniors who do not always know how or own a smartphone. Textmarks allow these riders to obtain real time information using their cell phone at their convenience. It saves our riders time not having to wait at our bus stops wondering when the bus will arrive. It also allows senior to plan out their time better so that they dont have to stand out in the inclement weather waiting for a bus.

Terrific service for Bike Events. Allows us to communicate safety and schedule information.

Oct 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - The ability to quickly communicate with majority of event participants (Update route information, Safety, reminders for routine daily schedule).

- Easily customized to our specific event. We can customize Welcome messages, and manage delivery of messages.

- Groups allow us to send messages to all riders or just support crew / staff.

- Pricing is flexible to our event and number of riders.

Cons: - All users must manually Opt-In. I know there are regulations that require this process, but it would be faster and ensure all riders are subscribed if we can load rider numbers from a spreadsheet from our registration.

- We'd like to be able to send pictures or map graphics to group subscribers.

Overall: Helps ensure safety for a bike ride.

Text marks has been such a joy to work with. Our business model wouldn't be possible without them.

May 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support staff was incredible - always there to help, very creative, and is so much fun to work with. Starting a company is a daunting endeavor, but he has been there every step of the way.

Cons: No international capabilities - this hinders our company since we have aspirations to go global. If you guys can figure out a way to do this, that would be amazing. Right now, I have to turn to CallHub - maybe take a look at their plan and see if you can create something similar?

Overall: Opens up the door to conduct agile market research

Been with Textmarks for several years and they have never let me down!

Oct 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: All carriers get my messages and they receive them fast. Its helped grow my business. My customers love the info!

Overall: Business growth

Excellent product support and very easy to use from a laptop or mobile device.

Jan 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: Reliable software, never had any issues sending out a message in the last 5 years. I like the ease of use and how fast people receive the message from the time it is sent. Great tool to use when needing to communicate with a lot of people scattered in a large area. A real benefit to have on any project site that will effectively deliver a message and eliminate a lot of confusion.

Great solution for mass texting our team!

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ease of use, the customer service, ability to have multiple keywords for different groups, and the price!

Cons: We haven't found anything that we wish could be better!

Overall: We are a babysitting referral service and needed a way to get last minute requests filled. Textmarks has made it so easy to get the information out to our sitters and get responses back quickly! We LOVE it!

TextMarks Review

Oct 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Very easy to use. Great way to reach out to your customers. Fast and easy to use

Cons: Character length is sometimes to short to put all the information. I tell customers that I won't send more than one text per week, so I have to make sure I can fit all in one text

Overall: I am very happy with TextMarks and I have recommended TextMarks to many other store owners.

Capterra loader

Affordable Text marketing

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super simple to use and schedule multiple texts in advance. Love the auto-responds as well.

Cons: I don't really have any cons to report as TextMarks works well for me.

Overall: This is a perfect solution for my small business clients who want to not only give their customers offers, but just keep in contact with them. Manageable and simple to use. I would definitely recommend!

great customer service

Oct 02, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The most important feature to me is affordability and customer service. TextMarks does a great job at both.

Cons: Not flexible with 2-way communication, people can't contact me via this text system

Overall: So far it's been great.

We have been able to increase our sales and stay in front of our clients

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy to use and schedule out our marketing plan. We have been able to increase our sales and stay in front of our clients. So grateful we found textmarks!

Overall: More sales

Textmarks is a great product and a great team. Easy to use and account managers explained very well

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Great alternative to email communication

- Easy to send out messages, not too much clutter on the website to send out messages

- Ability to schedule out messages ahead of time

- Very mindful of customers opting in so that it can't be used as spammy marketing tool

- Awesome team of people for customer support

- Reliable, works every time

Overall: Better communication with our clients/members. Bringing together a community of the organization and marketing events and functions.

Serves exactly the purpose we need it for, which is to send out notifications in real-time as an alternative to email. Everyone reads their text messages!

Capterra loader

Great customer service and simple product

Jan 17, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The product offered is simple to use and easy to get started. Customer Service has been extremely responsive and helpful every time! We've been using the product for years.

Cons: It's a little bit of a pain to have to wait for new programs to be registered, but all I have to do is send an email and it's completed usually within a day, so all in all it's not a hindrance.

Overall: Easy to implement for our clients.

Capterra loader

Useful and reliable

Nov 27, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is useful and reliable and allows me to set up keywords as I need to.

Cons: Takes several steps to change an automatic message for a keyword

Overall: Easy to use and great responsive customer service.

Very standard SMS platform

May 02, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: TextMarks is an affordable text platform that is easy to use and has all the basic features you'd need to communicate to a smaller database of people. If you aren't sending thousands upon thousands of messages a month, this platform will get the job done at a lower rate than many others on the market. Our Customer support rep was responsive and helpful, and the short code makes it really easy for people to opt-in. They have lots of packages available which gave us a lot of flexibility.

Cons: Lacks many of the features that other platforms offer, like drip messages or the ability to add in images.

Super easy to use and set up!

Mar 06, 2018
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Quick learning curve, very easy to use. Loved the ability to pre-schedule any texts, and it was easy to have users quickly join the list.

Cons: No picture or video sending ability, very plain.

Overall: Ease of use, quick communication, low cost.

textmarks review

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to get signed up, easy to use. Works great!

Cons: I always forget to use it! It is one more thing to remember to encourage customers to sign up for....

Overall: It is a good way to contact some of our best customers for quick deals or reminders of events coming up.

Capterra loader

Excellent experience with the product, but the customer care team REALLY stood out above the rest.

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy to use, I am not tech savvy at all, but they helped me learn how to use it step by step and it took less than 5 minutes. They had pre-done templates and allowed you to customize them as needed (and I did need it) and it worked out perfectly.

Cons: That I have to pay for it, haha! But honestly, they've put a value on their product that I am more than willing to pay for.

Overall: I can use it for all my different projects. Whether it's personal speaking, nonprofits, or using it to find a contest winner, I can use this one product for everything. And it makes my life so much easier.

Easy Communications with out Church Family

Oct 02, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have enjoyed the easy to navigate website. As well as the option to schedule messages.

Cons: I wish there was an app to easily send out texts to members.

Overall: Truly no complaints during all this time.

Textmarks use

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Texts are sent out promptly

Cons: Would like more characters per message and not have to send multiple messages

Overall: For our use, Textmarks works very well

Textmarks is a great non-LMS option for training

Oct 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: what i like the most about this is its ease of use

Cons: what i like the least is that it not very flexible

First timer

Oct 03, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The flexibility to build out the software is a way which allows for optimal functionality.

Cons: The pricing structure is boxed in a way which is isn't ideal for our organization. Using the software a means for emergency communication versus a marketing tool means we would prefer to have a higher amount of groups with a smaller amount of text messages without having to upgrade the 'package'.

Easy to learn and use. I had some trouble working with the customer database.

Oct 17, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the ease of use and the streamlined process to send a message. If I am in a pinch with time, I can easily get the broadcast out.

Cons: I dislike the functionality or lack thereof with the database. I wish I could easily search and remove numbers.

Overall: Marketing and getting information out to guests who opted in.

Gets the job done

Oct 02, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easily reaches multiple cell phones via text message in case of emergency or just simple updates.

Cons: Having to wait to get the groups cleared before having people sign up.

Overall: Great customer service overall. Always ready and willing to help answer any question that may come up.

Overall a good experience!

Send Messages Easy

Feb 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: TextMarks makes it simple to send massive SMS campaings by giving clients a chance to send an instant message with custom keywords to their database.

It also offers connection via API which allows easy integration with other IT solutions.

Cons: There are restrictions for the management of the database, but it is understandable because they must follow regulations to avoid sending spam.

Overall: It has allowed us to send massive sms text messages at once and retain our customers with SMS marketing