# TextMarks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TextMarks the right SMS Marketing solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148305/TextMarks/reviews --- TextMarks 4.8 (51) [View alternatives](https://www.capterra.com/p/148305/TextMarks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 12th, 2026 # Reviews of TextMarks Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews BS Brad S Media DirectorMedia Production, 11 - 50 employeesUsed the software for: More than 2 years. “The schedule feature is one of my favorite features because I can schedule ahead of time and get it done right then. “ June 24, 2021 AM Alyssa M Marketing CoordinatorHigher Education, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The scheduling and ability to edit text messages isn't very advanced.“ July 30, 2020 Andrea S Director of Team and CultureAutomotive, 501 - 1,000 employeesUsed the software for: Less than 6 months. “We have been able to quickly reach a broader segment of our organization that does not regularly access their emails or HR self-service portal for important announcements, which has significantly improved team member and leadership communication. “ August 5, 2020 Brian B Vice PresidentAutomotive, 201 - 500 employeesUsed the software for: 6-12 months. “I should just be able to upload our new hires and then delete the terminated employees from the website.“ July 30, 2020 DB Donnie B Communications CoordinatorAutomotive, 501 - 1,000 employeesUsed the software for: Less than 6 months. “TextMarks is a simple yet brilliant way to get your company's message out to employees in a hurry.“ July 7, 2021 Brian B Vice PresidentAutomotive, 201 - 500 employeesUsed the software for: 6-12 months. “It was a little clunky to setup and to update our employee lists.“ July 30, 2020 Brian B Vice PresidentAutomotive, 201 - 500 employeesUsed the software for: 6-12 months. “This has helped us better communicate with our employees, many of whom do not rely on checking email daily as part of their job duties.“ July 30, 2020 ## Showing most helpful reviews Showing 1-25 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chelsey R. Executive Creative Director Design Used the software for: Less than 6 months ### "Amazing Customer Support " January 5, 2019 5.0 Textmarks as a platform is extremely well put together and user friendly. The dashboard is easy to navigate and software is incredibly responsive. What sets it apart is the incredible team behind the platform with support and sales staff at the ready to assist with all of your questions. In addition, the friendly and patient demeanor these team members possess makes a world of difference during setup and integration. Having someone to call on for support and having that someone be as responsive as the Textmarks team has seriously made the difference in my choosing to commit to this platform. I'm looking forward to working with Textmarks for the foreseeable. Pros Ease of use and responsive platform. Customer support team is extremely helpful and available. Cons There is nothing that comes to mind. The team behind this platform makes it top notch. Review Source LF Lidia F. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Making our lives easier!" July 30, 2020 5.0 With TextMarks, I have been able to provide my clients with multiple ways of reaching our goal. I upload restaurant menus to web pages and link them via QR code, still, a lot of people don't know how to use QR codes or refuse to fuss with newer technology. Luckily, practically everyone knows how to send a text. That's why I use TextMarks to automatically send a menu link to anyone who texts in a specific keyword. It is so easy to use and has eliminated so many headaches for my clients. You know something is great when it works really well in the background, and you don't even have to think about it. Pros I love that they are so generous with the amount of texts and keywords you get, I never feel like i'm counting or worrying about going over any limits. I also love how easy it is to set up keywords, someone is always quick to respond to any questions I have and especially quick to activate my keywords. My clients absolutely love that I integrated a short-code text into my service and it has made so many people's lives easier, especially mine. Cons As a startup $200 per month for the cheapest plan was a little daunting, especially since I didn't yet have that many customers and income to cover expenses. But, a short code text service improves my product substantially and I feel like it is essential to my business, so I signed up. Well, TextMarks has a great starting promotion that made the service very affordable for me until I got to profitability, and so far, I haven't had any trouble paying for it. Review Source Kate M. Communications Manager Used the software for: 2+ years ### "Great customer service and simple product" January 17, 2018 4.0 Easy to implement for our clients. Pros The product offered is simple to use and easy to get started. Customer Service has been extremely responsive and helpful every time! We've been using the product for years. Cons It's a little bit of a pain to have to wait for new programs to be registered, but all I have to do is send an email and it's completed usually within a day, so all in all it's not a hindrance. Review Source CD Christina D. Youth Pastor Civic & Social Organization Used the software for: 2+ years ### "TextMarks product Review" October 15, 2019 5.0 My experience with TextMarks is absolutely great. I love the concept, the software is user-friendly and the diversity and quantity of applications that are offered to help us market our church and church ministries as well as enable us to stay connected with our church leaders & members is extremely useful. I especially appreciate that when I want to learn something about the program or ask any specific questions I receive through instructions from a live person. Pros I am the adminsitrater for the text program which our church uses to communicate news and updates to current & new church members. I love how we can stay connect to our church members, keep them plugged in and informed. The program works great to introduce new activities and short notice changes. I especially like that it is not set up like a group text so people don't contiunually get bumbarded with new text from people who would be responding. if it were a group text. Cons The only draw back to the program is that I cannot add subscribers when requested, they must add themselves. I have had people request to be added but as an adminstrater I could not add them. Review Source Julie C. Owner Automotive Used the software for: 2+ years ### "Affordable Text marketing " October 2, 2018 5.0 This is a perfect solution for my small business clients who want to not only give their customers offers, but just keep in contact with them. Manageable and simple to use. I would definitely recommend! Pros Super simple to use and schedule multiple texts in advance. Love the auto-responds as well. Cons I don't really have any cons to report as TextMarks works well for me. Review Source Andrea S. Director of Team and Culture Automotive Used the software for: Less than 6 months ### "Easy Implementation and Use " August 5, 2020 4.0 Overall, our experience so far with TextMarks has been positive. We have been able to quickly reach a broader segment of our organization that does not regularly access their emails or HR self-service portal for important announcements, which has significantly improved team member and leadership communication. Pros TextMarks has been extremely useful in helping to quickly and easily get information out to our team members during COVID-19. Initially used to communicate important alerts and notices, we have now transitioned to using it for additional communications within the business. What I like best about TextMarks is how easy it is to use and the implementation was quick. I was able to send out a text the same day we set up our account. Cons There have been a few instances where the uploading and syncing of CSV files has been challenging. One time I was told it was a system error. Review Source Brian B. Vice President Automotive Used the software for: 6-12 months ### "Texting for automotive" July 30, 2020 5.0 This has helped us better communicate with our employees, many of whom do not rely on checking email daily as part of their job duties. Pros We love the ability to text our employees, either to the whole company or to customized groups. Cons It was a little clunky to setup and to update our employee lists. I should just be able to upload our new hires and then delete the terminated employees from the website. Instead, I have to upload the whole list of active users each time we have an employee change. Review Source Jay W. Americorps Vista Volunteer Education Management Used the software for: 1-2 years ### "Useful and reliable" November 27, 2018 5.0 Easy to use and great responsive customer service. Pros It is useful and reliable and allows me to set up keywords as I need to. Cons Takes several steps to change an automatic message for a keyword Review Source Sarah Danielle D. Contingent Used the software for: Less than 6 months ### "Excellent experience with the product, but the customer care team REALLY stood out above the rest." April 10, 2018 5.0 I can use it for all my different projects. Whether it's personal speaking, nonprofits, or using it to find a contest winner, I can use this one product for everything. And it makes my life so much easier. Pros Super easy to use, I am not tech savvy at all, but they helped me learn how to use it step by step and it took less than 5 minutes. They had pre-done templates and allowed you to customize them as needed (and I did need it) and it worked out perfectly. Cons That I have to pay for it, haha! But honestly, they've put a value on their product that I am more than willing to pay for. Review Source Michael I. CEO E-Learning Used the software for: Less than 6 months ### "Great team, easy-to-set-up product" July 30, 2020 5.0 Pros Really easy-to-use API, plus very quick customer service. Cons Interface is a bit confusing, could use a refresh. Review Source AL Alecia L. CFO Insurance Used the software for: Less than 6 months ### "Easy to Use, Great Support " February 18, 2021 5.0 From the beginning TextMarks representatives were professional, personable and friendly. They communicated with me every step of the way and answered every question that I had about the software and its features. Pros TextMarks is a very easy program to use and even if you’re new to using texting software, the support provided helps you understand how it works. Cons The only feature that I would like to see added to the TextMarks software is an alert that lets users know that a text message has been sent and added to the queue on the spreadsheet. Review Source NT Noel T. Director of Student Ministries Religious Institutions Used the software for: 2+ years ### "Church Member Use. " August 5, 2020 5.0 Great. The customer service is always exceptional. Pros Great to contact hundreds of people through one message. Cons Wish there was an app, or the app would be easier to use. Reason for choosing TextMarks The price. Review Source JS Jenn S. Office Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "We have been able to increase our sales and stay in front of our clients" January 16, 2018 5.0 More sales Pros It is so easy to use and schedule out our marketing plan. We have been able to increase our sales and stay in front of our clients. So grateful we found textmarks! Review Source VR Verified Reviewer Director Recreational Facilities and Services Used the software for: 2+ years ### "Textmarks use" October 2, 2018 5.0 For our use, Textmarks works very well Pros Ease of use. Texts are sent out promptly Cons Would like more characters per message and not have to send multiple messages Review Source BE Bailey E. Owner/Designer/Digital Marketer Design Used the software for: Less than 6 months ### "Great customer support!" August 3, 2020 4.0 Pros It does what it says it will do. Relatively easy set up, simple user interface. Reliable. The customer service is great. Was very impressed with the help they have offered. Great resources for education on privacy laws as well. Cons The interface is not the "prettiest" ...as a designer, I'd love it if it looked sleeker and was a little less clunky. Review Source WB WILLIAM B. Next Steps Pastor Religious Institutions Used the software for: Less than 6 months ### "Timely Product and Amazing Service!" August 18, 2020 5.0 Pros What I truly love about TextMarks is the ease and accessibility in which we are able to engage with our community, and vice versa. Cons My main issue is the user interface for the system feels a bit dated and isn't as intuitive as it could be. Review Source AH ALAIN H. Atheltic Director Education Management Used the software for: 6-12 months ### "Gets the job done" October 2, 2018 4.0 Great customer service overall. Always ready and willing to help answer any question that may come up. Overall a good experience! Pros Easily reaches multiple cell phones via text message in case of emergency or just simple updates. Cons Having to wait to get the groups cleared before having people sign up. Review Source JB John B. CEO Information Technology and Services Used the software for: 2+ years ### "The Best I have Seen in Years" April 8, 2021 5.0 We have customers with unique SMS needs. In particular, inbound messaging that can trigger events. We used their API to quickly and easily handle the tasks presented to us. Pros Simplicity is the name of the game when you have to get an SMS message in/out to/from clients. Textmarks make it so easy that within a few clicks you are live. Cons Nothing negative found since we began with Textmarks in 2010 Review Source DM David M. Transportation Analyst Translation and Localization Used the software for: 1-2 years ### "Convenience at your fingertips" October 2, 2018 5.0 Our idea behind integrating texmarks into our real-time bus arrival information is that we want everyone to be able to utilize this new capability without owning smartphone. The majority of our transit riders are seniors who do not always know how or own a smartphone. Textmarks allow these riders to obtain real time information using their cell phone at their convenience. It saves our riders time not having to wait at our bus stops wondering when the bus will arrive. It also allows senior to plan out their time better so that they dont have to stand out in the inclement weather waiting for a bus. Pros The layout is very easy to follower for our senior riders. We like the option that it can display more should anyone choose to view for more information. The information is easy and clear and not overwhelming for many of our users Cons Sometimes, there is a delay in getting the messages. This could be due to cellphone signal Review Source RL Richard L. Business Development Real Estate Used the software for: Less than 6 months ### "Capturing Interest" October 16, 2019 4.0 My experience has been phenomenal. Our rep has been an awesome ambassador for your business. She often contacts me directly. She is more like a friend than some distant, faceless customer service rep. She takes great pride in her work and it shows. I always know I'll get my questions answered and problems solved when I reach out to her. I also interacted once through online chat with anothr rep. She was also fantastic. Great people you have there at Textmarks. Pros Being able to leverage electronic documents with unlimited distribution while capturing contact data from interested parties has been invaluable in building our client base. Cons When I go to obtain the data, rather than displaying a time stamp with date and zulu time, it presents it as "5 hours ago," or "3 days ago," or "2 weeks ago," rtc. This requires me to copy all the data, paste it into our follow-up document, and then go in manually and write in the actual date and zulu time that the document was accessed. Interestingly, that data is available when I hover my cursor over the words "3 days ago," for example. The date/time will then appear and I either have to write it down individually, or take a bunch of photos with my phone, only to have to manually input it back into the document I'm creating. Why not just display the date/time stamp immediately and eliminate a mountain of work for your customers? This would vastly improve the utility and quality of the product. Reason for choosing TextMarks It provided the technology we were looking for. Review Source BS Brad S. Media Director Media Production Used the software for: 2+ years ### "Great service, great customer support!!!!!!" June 24, 2021 5.0 My overall experience with TextMarks is really good. Their customer service was exceptional. \[SENSITIVE CONTENT\] was the nicest, most helpful tech I've ever had the pleasure of talking to when I needed help. Pros I love that we have the ability to send mass texts for all our subscribers at once. The schedule feature is one of my favorite features because I can schedule ahead of time and get it done right then. That helps to keep one from forgetting later as well. :-) Cons There isn't a lot I like "least", but maybe the only thing is the ability to do some of the more advanced setup myself instead of having to call tech support. However, I know that sometimes you have to go deeper in the system to make certain things happen. Otherwise, no complaints. Review Source SM Steven M. Director of Communications Religious Institutions Used the software for: 2+ years ### "Autoreply Super-User" August 24, 2020 5.0 We have used TextMarks for many, many years. I have greatly appreciated the customer support and how quickly they are to reply to my questions or to help activate a new keyword. Pros We use TextMarks primarily for text autoreplies ("Text \_\_\_\_\_ to \_\_\_\_\_ for a link to register for ..."). This has worked very well for us since it's easy to set up and customize the autoreply messages as needed. We have a few subscription keywords but do not use them nearly as regularly. Cons This isn't really a "con" since it's not a dealbreaker. There are some keywords that we only use on a seasonal basis (such as ones related to Christmas). I wish there were a pricing option that allowed us to put those keywords "on hold" for a lower monthly rate while they sit dormant. Review Source KC Kristin C. Owner Textiles Used the software for: 2+ years ### "2 Years Of Consistent Service" June 21, 2019 5.0 Pros We have been a customer for 2 years. The service is consistent and reliable. Only 1 hiccup in over 700 days of everyday use and they were quick to correct the issue for me. Extremely satisfied with the level of customer service I receive. Cons Nothing but this site makes me type something. :) Review Source BH Brian H. President Media Production Used the software for: Less than 6 months ### "Hyliter" April 8, 2021 5.0 We used other text platforms before based on price and that was a mistake. Textmarks platform is easy to get started and easy to use. The attention to compliance is a big issue for us and Textmarks does a great job at that. Could of saved my company hundreds of dollars had I not been so cheap in the beginning stages. I'm really impressed with their knowledge of the industry and what is coming in the future. Pros \[SENSITIVE CONTENT HIDDEN\] (sales) was knowledgeable and helpful. Had several semi long conversations with her before becoming a customer. The training is superb. The platform is user friendly. Cons No cons yet. But will let you know if I have one. Review Source AM Alyssa M. Marketing Coordinator Higher Education Used the software for: 2+ years ### "Great Tool for Higher Education" July 30, 2020 5.0 Great. Pros They have very professional and responsive customer service. Cons The scheduling and ability to edit text messages isn't very advanced. Reason for choosing TextMarks The different plan options available. Review Source Similar Products Featured