Elastic Email

Elastic Email

3 / 5 5 reviews

Who Uses This Software?

Businesses of any size, from individual users to big companies.


Average Ratings

5 Reviews
  • 3 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 2.5 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/one-time
  • Pricing Details
    Prepaid. Pay for what you use. No monthly plans.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Elastic Email
  • elasticemail.com/
  • Founded 2010
  • Canada

About Elastic Email

Elastic Email is an all-in-one email delivery platform. We offer an SMTP Relay, robust HTTP API, and a User Interface that has a complete suite of tools and features for managing contacts, templates, campaigns, and reports. We specialize in delivering transactional and marketing email.


Elastic Email Features

  • Auto-Responders
  • Behavior Driven Rules
  • Bounce Tracking
  • CAN SPAM Compliance
  • Click-Through Tracking
  • Contact Database
  • Drip Campaigns
  • Event Triggered Email
  • Image Library
  • Mailing Frequency Limits
  • Mailing List Management
  • Multi-Variate Testing
  • Newsletter Management
  • Spam Check
  • Subscribe / Unsubscribe
  • Survey Management
  • Template Management
  • Unsubscribe Database
  • WYSIWYG Email Editor

Elastic Email Reviews Recently Reviewed!

A straight forward product for email marketing

Apr 16, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: Elastic email is a straight forward product for email marketing. Can't find any new exciting features. The email templates available are straight forward and limited. Flexibility is a problem. Sending follow up email campaigns is an issue that needs to be addressed. Customer support is not great.

Start to send emailing easy

Nov 03, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to start and configuration

Cons: The price and some time the ip (free) has in balck list or gray. but not a lot of...

Overall: You can start your emailing to your costumers very fast and easy, you can use his website or your own tools, like cms or ecommerce. Your configuration on dns is easy to do and secure ! Your email have more oportunities to arrive to your costumers.

Slowlest email delivey mechanism

Sep 03, 2016
1/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Rest api

Cons: LIFO queue with a huge email delivery.
Slow and untrackeable support

Overall: I have three days using the service. i have a queue of email that are not been sent for hours every day. They degrade my service everytime thst they have the chance and I have too contact support to clean the queue and they are so slow to response

Recommendations to other buyers: When a email is send the expectation is that can be deliver quickly

Vendor Response

by Elastic Email on September 03, 2016

Hello Ariel, I see your support threads at support.elasticemail.com and it looks like everything was resolved. I will reach out to your personally on this support thread to make sure everything is working properly. You ran into some new account throttling which is necessary to protect recipients, our customers and our network. Thanks!

If service matters, then ElasticEmail is not your go to

May 21, 2016
1/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: You know that a company is good when you deal with their support team. Well, 3 support tickets, all of it received can replies even if the original ticket was answering all the requests that were in the can reply.

Bad service, bad company.

Vendor Response

by Elastic Email on May 21, 2016

Marc I'm sorry you feel you have not received great service from our team. I am the operations manager and have reviewed your tickets. Your mail has 3 times the industry standard for problematic abuse rate. Please contact us at http://support.elasticemail.com to discuss further. Michael

Elastic Email is fantastic!!

Jan 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use, get going in minutes and the best support I have experienced in this space

Vendor Response

by Elastic Email on January 08, 2016

Much Love!