--- title: "Elastic Email Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Elastic Email Software - reviews, pricing plans, popular comparisons to other Email Marketing products and more." source_url: "https://www.capterra.com/p/148326/Elastic-Email/" page_type: "product" language: "en" --- # Elastic Email Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Elastic Email ## What is Elastic Email? Elastic Email is a powerful and affordable email delivery platform for developers, marketers, and businesses of all sizes. Offering both an Email API and a full-featured Email Marketing platform, Elastic Email helps users send transactional and marketing emails at scale with high deliverability and detailed analytics. With an intuitive drag-and-drop editor, smart subscriber management, and email automation tools, companies of all kinds can easily create, manage, and optimize their email campaigns. The platform also includes real-time tracking, A/B testing, and integrations with popular tools and services. Elastic Email is known for its flexible pricing, scalable infrastructure, and responsive customer support, making it a top choice for companies looking to simplify and supercharge their email communication strategy. ## What is Elastic Email used for? [Email Marketing](https://www.capterra.com/email-marketing-software/)[Email Management](https://www.capterra.com/email-management-software/)[Email Tracking](https://www.capterra.com/email-tracking-software/) Top alternative Featured Overall rating Based on 77 user reviews Reviews sentiment Positive 74% Neutral 8% Negative 18% Starting price $29 Usage Based, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Elastic Email?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://elasticemail.com/&name=Elastic Email) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Elastic Email 3.9 (77) VS. [4.3 (2,940)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting Price $29 Usage Based, Per Month Starting Price $12 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (77) Ease Of Use 4.3 (13,440) Value For Money 3.8 (68) Value For Money 4.1 (10,189) Customer Service 3.7 (67) Customer Service 4.2 (9,978) ## Elastic Email alternatives [4.7 (908)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (1,415)](https://www.capterra.com/p/168452/GMass/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [Gmail](https://www.capterra.com/p/202338/Gmail/) [4.8 (13,504)](https://www.capterra.com/p/202338/Gmail/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/202338/Gmail/) [View all alternatives](https://www.capterra.com/p/148326/Elastic-Email/alternatives/) ## FAQs about Elastic Email Overview ### What problems does Elastic Email solve? Elastic Email helps teams solve expensive email delivery, slow campaign setup, and fragmented marketing workflows by combining templates, list segmentation, forms, landing pages, analytics, and API-based sending in one platform. Small businesses, startups, developers, ecommerce teams, and lean marketing teams benefit most from its affordable transactional and promotional email management. Answer based on 50 reviews Overview ### Which roles and teams benefit most from Elastic Email? Elastic Email is most used by business owners, C-suite leaders, and technical teams that need affordable, scalable email delivery. Marketing managers use it for campaigns and customer promotions, while developers, DevOps, and IT managers rely on it for transactional emails, SMTP integration, deliverability monitoring, and automated communications. Answer based on 76 reviews Overview ### What company size and industries is Elastic Email built for? Elastic Email is mainly used by small businesses, with 84% of reviewers from that segment, and strongest in Internet, Marketing and Advertising, and Information Technology and Services at 11% each. It serves marketing teams, content creators, tech companies, developers, agencies, and educational institutions, with some enterprise use at 10%. Answer based on 77 reviews Features and Usability ### What are the key features of Elastic Email? Elastic Email includes core email marketing features like email campaign management, campaign scheduling, email templates, contact management, and customer segmentation. Differentiating capabilities include API and SMTP support for transactional email sending, plus email tracking, click tracking, and real-time analytics to monitor deliverability, opens, and campaign results. Answer based on 32 reviews Pricing ### How much does it cost and what fees or limitations are included? Elastic Email starts at $9/user/month for Inbox Plus, with Email API Starter at 50,000 emails for 19/month, Email Marketing at 2,500 contacts for 29/month, and Pro tiers at 49/month. A free version is available. Reviewers often call it affordable, though some mention limited templates, basic analytics, and occasional support or deliverability concerns. Answer based on 32 reviews Integrations ### Which third-party tools and platforms does Elastic Email integrate with? Elastic Email integrates with WordPress and MailWizz EMA, and its catalog lists over 50 integrations across marketing, CRM, and productivity tools. Named platforms include HubSpot CRM, Google Sheets, Google Calendar, Google Ads, ClickUp, Calendly, Drupal, and Adalo. Answer based on 11 reviews Getting Started and Support ### What training and onboarding options does Elastic Email offer? Elastic Email provides webinars, documentation, and videos to help teams get started. Webinars support live or scheduled instruction, documentation offers written reference material for setup and feature review, and videos provide visual guidance for learning tasks and product workflows. Answer based on 3 reviews Getting Started and Support ### What customer support options does Elastic Email offer, and how do users rate the experience? Elastic Email offers email/help desk, FAQ/forum, a knowledge base, 24/7 live support, and chat. User experience with support is mixed: many describe fast replies, helpful follow-up, and effective chat guidance, while others report canned or irrelevant responses, slow resolution, and frustration with account or technical issues. Answer based on 27 reviews Email sending ### How reliable is Elastic Email for sending emails? Elastic Email works well for transactional messages, newsletters, and bulk email when setup is correct, with many teams citing solid deliverability and simple API connections. Small businesses and developers like the ease of use, but some users report missed sends, spam placement, throttling, and logs that are hard to interpret. Answer based on 32 reviews ## Features AI summary Based on 20,387 Email Marketing reviews Capterra data shows that buyers of Email Marketing software rank the following features as their top priorities: - **Email Campaign Management** (**50%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**44%**) - **Campaign Analytics** (**40%**) Elastic Email supports all three of the features reviewers rate highest: **Email Campaign Management**, **Campaign Scheduling**, and **Campaign Analytics**. Together, these capabilities help businesses create and manage campaigns, send messages at the right time, and track performance results, allowing teams to improve outreach and make better marketing decisions. Email Campaign Management 4.5 (15) 80.00% of 15 reviewers that rated this feature as important or highly important Plan, execute, and analyze email marketing campaigns Campaign Scheduling 4.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Set campaign schedules by selecting start, pause, and end dates Campaign Analytics 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and interpret campaign performance metrics Contact Management 4.2 (12) 66.67% of 12 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Mobile Optimization 4.2 (15) 53.33% of 15 reviewers that rated this feature as important or highly important Optimize content to ensure it is easily accessible for mobile users CAN-SPAM Compliance 4.2 (16) 37.50% of 16 reviewers that rated this feature as important or highly important Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act Elastic Email 68 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - CAN-SPAM Compliance: Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act - Click Tracking: Track the amount of clicks on individual products to measure campaign results - Contact Management: Manage, organize, and store contact information - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Email Sequences: Set up automated email sequences to streamline outreach and engage leads/contacts - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Geolocation: Determines the location of a device using GPS or an IP address - HTML Editor: Add, edit, and manipulate HTML code directly - Image Library: Store and manage images - Inbox Management: Organize, prioritize, and manage incoming communications - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - List Management: Manage contacts across multiple mailing lists - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Optimization: Optimize content to ensure it is easily accessible for mobile users - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Newsletter Management: Create and update newsletter content to increase engagement - Personalization: Adjust communications based on previous interactions or personal preferences - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Segmentation: Group leads or contacts based on their specific characteristics - Spam Blocker: Filters used to determine different types of malware threats - Subscriber Management: Add or remove subscribers from mailing lists - Subscription Management: Process of managing customer subscription lifecycle for a recurring service or a product - Team Management: Organizing a group of people to accomplish a task - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 3.9 (75) 3.9 Based on 75 reviews ## Pricing Value for money 3.8 (68) Free Version [View pricing plan details](https://www.capterra.com/p/148326/Elastic-Email/pricing/) Free $0.00 Email Marketing $29.00 Usage Based,Per Month It includes: - Email Designer - Email Templates Gallery - Campaign Creator - Landing Page Editor - Signup Forms - Segmentation - Analytics - Access to Email API And SMTP relay - Email & Chat Support (24/7) Email Marketing Pro $49.00 Usage Based,Per Month It includes: - Email Designer - Email Templates Gallery - Campaign Creator - Landing Page Editor - Signup Forms - Segmentation - Analytics - Access to Email API And SMTP relay - Email & Chat Support (24/7) - Email Automations - Paid Newsletters - Checkouts (Sell Digital Products) - Unlimited Custom Fields - Custom rDNS - Webhooks - Unlimited Users - Unlimited Sub Accounts - Reselling Option Email API Starter $19.00 Usage Based,Per Month It includes: - SMTP and HTTP API Access - Unlimited Custom Sending Domains - Suppressions Management - Email Designer - Email Templates Gallery - Tracking and Analytics - Email & Chat Support (24/7) Email API Pro $49.00 Usage Based,Per Month It includes: - SMTP and HTTP API Access - Email Designer - Email Templates Gallery - Suppressions Management - Tracking and Analytics - Unlimited Custom Sending Domains - Inbound Email Processing - Webhooks - Custom rDNS - Reselling Option - Unlimited Users - Unlimited Sub Accounts - Email & Chat Support (24/7) Inbox Plus $9.00 Per User,Per Month It includes: - Unlimited Message History - Team Chat - Live Chat - Help Desk - Email & Chat Support (24/7) Value for money 3.8 (68) 3.8 Based on 68 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ ClickUp](https://www.capterra.com/p/158833/ClickUp/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (67) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (67) 3.7 Based on 67 reviews ## User reviews Overall rating 3.9 Based on 77 reviews Filter by rating 5(38) 4(19) 3(6) 2(4) 1(10) Mentioned topic Sorted by most recent AU Aruth U. MANAGING DIRECTOR Automotive ### "Best Services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 25, 2026 Best services that we never have from others, the Elastic email's team follow up any problems occurs. Pros Fast and emails went through customers. We love using Elastic email and been using for a long times. Cons Great response and best services from Elastic team to solve all the issued and find the best solution Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KM Kelly M. Owner Marketing and Advertising ### "Great starting choice if utilizing RSS feed option" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 6, 2025 Easy to use and fairly priced. Glad I found Elastic Email for our startup business needs. Definitely worth considering. Pros The price compared to how many emails I can send to my audience! Super important since we send out a daily newsletter. I also appreciate that with our RSS feed the whole thing is displayed when the email is opened - no need to "open in browser to see all". Cons I wish there were more customization options for the RSS feed display. Also, wish each email sent using the schedule campaign with "send every x" option showed in reports as separate emails rather than cumulative opens/clicks. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) pricing for number of emails sent and contacts Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) [MailerLite](https://www.capterra.com/p/136603/MailerLite/) [Brevo](https://www.capterra.com/p/132996/brevo/) [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reasons for choosing Elastic Email The number of emails that can be sent per month, to the number of subscribers, compared to price. Also that an RSS feed option was available. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 12, 2025 Thank you so much for your thoughtful review! We’re really glad to hear that you’re enjoying the affordability and convenience of Elastic Email, especially that it’s helping you send your daily newsletters with ease. We appreciate your feedback about the RSS feed customization and campaign reporting. Suggestions like yours help us improve, and we’ll be sure to share these ideas with our product team. If you ever have more feedback or need assistance, don’t hesitate to reach out to our support team. Thanks again for choosing Elastic Email! VS Vinod S. IT Manager Education Management ### "Must use for Email and Promotion Marketing Purpose" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 October 25, 2025 Pros This tool is Easy of Use and have been using since long time for Sending Marketing emails and promotion emails. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 27, 2025 Thank you so much for your kind words! We're thrilled to hear that you’ve been using Elastic Email for a long time and find it easy to use for your marketing and promotional campaigns. Your continued trust means a lot to us. If you ever have feedback or need any assistance, our team is always here to help. ES Eka S. Co-Founder Information Technology and Services ### "Reliable and Affordable Email Marketing Platform for Developers and SMEs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 23, 2025 Pros Elastic Email offers an intuitive and clean user interface that makes campaign setup and management effortless. The email deliverability rate is impressive, ensuring messages reach recipients consistently. Its API integration is straightforward, making it easy to connect with platforms like Laravel and Node.js. The automation and template tools are well-designed for small to medium-sized marketing teams. Cons The dashboard performance can slow down when handling large contact lists. Some API documentation lacks detailed examples for advanced use cases. Customer support response times could be faster for non-premium users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 12, 2025 Thank you for taking the time to share such a detailed review. We’re so glad to hear you’re enjoying our intuitive interface, strong deliverability, and easy API integration. It’s great to know Elastic Email is helping your team manage campaigns efficiently. We really appreciate your constructive feedback about dashboard performance, API documentation, and support response times. Our team is continuously working on improving these areas, and insights like yours help us prioritize what matters most to our users. Thanks again for choosing Elastic Email and for helping us make the platform even better. HN Hanka N. Secretary Non-Profit Organization Management ### "Reliable and Simple Email Tool for Community Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 20, 2025 We use Elastic Email for mass communication within our civic association. It’s been a reliable tool for sending newsletters, updates, and invitations. The platform is easy to use and offers helpful analytics. We’d appreciate more visual guidance for advanced features, but overall, it’s a solid solution for our needs. Pros I really appreciate how simple and intuitive the interface is. Even without technical background, it’s easy to create and send campaigns, monitor delivery, and analyze performance. The statistics are clear and helpful, and the platform runs smoothly without unnecessary complications. It’s a reliable tool for consistent communication with our community. Cons While the platform is functional, I miss visual tutorials or step-by-step guides for new users. Some advanced features are not self-explanatory, and having more onboarding support would make it easier to train others or delegate tasks. A few tooltips or short videos could make a big difference in usability. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 26, 2025 Thank you so much for taking the time to share such a thoughtful and detailed review! We’re really glad to hear that you find the interface simple, intuitive, and reliable. Knowing that our analytics and overall platform performance support your work means a lot to us. We also appreciate your feedback regarding onboarding and visual guidance. You’re absolutely right — clearer step-by-step materials, short videos, and additional tooltips can make advanced features much easier to learn and share with others. This is an area we’re actively working to improve, and insights like yours help us prioritize what will be most valuable for users. Thank you again for choosing Elastic Email. We’re happy to be part of your workflow, and we’re here anytime you need assistance or have more suggestions! MC Mauricio C. SEO Civic & Social Organization ### "Realmente no tiene competencia." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 October 20, 2025 Es suficiente para cubrir mi necesidad, puesto que tengo 10 sitios web. Y mi suscripción es suficiente, no tendré que escalar a otra por mucho tiempo. Gestionar el correo es sencillo, la curva de aprendizaje es de un par de días. lo uso sin problemas para el marketing y ventas. Realmente muy sencillo de usar. Le doy un 10 por su precio, realmente no tiene competencia. Pros Lo que más me gusta es su precio. Puedo enviar hasta 10000 correos por menos de lo que cuesta un café. Cons Agradecería que el plugin para WordPress tuviera una interfase más detallada y mejor diseño. Pero funciona perfecto. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 28, 2025 Thanks so much for your thoughtful review! We’re thrilled to hear that you’re enjoying the value and simplicity of Elastic Email and that it’s meeting your needs across all your websites. We appreciate your feedback about the WordPress plugin’s interface and design. We’re glad to have you as part of our community and wish you continued success with your marketing and sales campaigns! Jacob A. Customer Promotions Consumer Services ### "I am here to stay" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 17, 2025 Great, I am here to stay. The serive is good, the interface works well and the price is very competitive Pros Once I got through the learning curve, it all made allot of sense. I like how the dashboard gives me everything I need immediately, it updates in seconds. I also like the level of detail that is available. I am an analyst and its clear that I can go down to the individual data level. Cons I am not sure why some emails are not being sent. I imagine that there are issues with the email structure, but if they are not bounces then I cannot figure out why If i send 100 emails only 80 will be sent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 24, 2025 Hi Jacob, Thank you for sharing your feedback. We’re glad to hear that once you got past the learning curve, the dashboard and detailed analytics have been helpful for your work. We also appreciate your comments about email sending - our team is always here to help investigate cases where messages don’t go out as expected, so please don’t hesitate to reach out to support if this happens again. It’s great to know that Elastic Email has been a reliable and competitively priced solution for you, and we’re happy to have you with us. MG Maizer G. IT Director Market Research ### "Reliable Solution for Transactional Emails at Scale" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 16, 2025 Overall, Elastic Email has been a very reliable solution for sending transactional emails across my different applications. Once configured, it runs smoothly in the background, handling everything from invoices to reminders without issues. It provides excellent value for money and gives me peace of mind that critical emails are delivered quickly and consistently. Pros I mostly use Elastic Email for transactional emails in all my applications, such as sending welcome messages, reminders, warnings, automated invoices, and announcements. What I like most is its reliability and high deliverability rate, ensuring that important emails always reach users on time. The API is straightforward, well documented, and integrates easily with different platforms. Cons One of the downsides is the lack of more in-depth dashboards and analytics for transactional email monitoring. The existing interface feels more geared towards marketing campaigns, so it can be harder to get detailed insights about deliverability, engagement, or performance of transactional messages. Switched from [Postmark](https://www.capterra.com/p/254711/Postmark/) [Mailgun](https://www.capterra.com/p/159630/Mailgun/) Better cost-to-value ratio for transactional emails at scale. Elastic Email provided a more affordable alternative without compromising on deliverability and API usability. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 2, 2025 Thank you so much for taking the time to share your experience with Elastic Email! We're thrilled to hear that our platform has become a reliable part of your applications! Knowing that our deliverability, reliability, and straightforward API help keep your operations running smoothly means a lot to us. We also truly appreciate your feedback regarding dashboards and analytics. Input like yours helps guide our product improvements. Thank you for choosing us and for trusting us with! LK Lorenzo K. CTO Computer Software ### "Elastic Email Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 16, 2025 Pros Pros: What did you like most about Elastic Email? Affordable pricing compared to competitors. Good deliverability rates. Easy-to-use interface for campaign creation and management. Strong API for developers. Cons Cons: What did you like least about Elastic Email? Customer support can be slow at times. Templates feel limited unless you’re comfortable coding in HTML. Advanced automation is less flexible compared to top-tier competitors. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 1, 2025 Thank you for sharing your experience with Elastic Email! We’re glad to hear that our pricing, deliverability, and user-friendly interface are making a positive impact and that our API has been a strong tool for your team. We also truly appreciate your honest feedback about support responsiveness, template options, and automation features. Our team is constantly working to enhance these areas, and your insights help us prioritize improvements that matter most to our customers. We’re happy to be part of your email journey and look forward to continuing to support your success! RA Ryan A. Owner Design ### "A Reliable, User-Friendly Platform for Email Marketing & Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 16, 2025 Overall, Elastic Email has been an excellent platform for managing both transactional and marketing emails. It balances powerful features with ease of use, making it accessible whether you’re just starting out or running larger campaigns. Security features and compliance tools give me confidence in using it for client projects, and the pricing is very competitive for the value provided. It’s become one of the tools I recommend to others who need a cost-effective but full-featured email solution. Pros I love how easy Elastic Email is to use once you get set up. The dashboard feels intuitive, and the learning curve is minimal compared to other platforms I’ve tried. Email sending is reliable, and I’ve noticed strong deliverability rates. I also appreciate the wide range of tools for list management, automations, and analytics—it’s great to have everything in one place without needing a bunch of integrations. Cons The biggest downside is that some of the advanced features take a little extra time to fully understand, especially if you’re new to email marketing. The interface can feel a bit crowded in certain areas, and I’d love to see a cleaner breakdown of reports. Support is helpful, but occasionally the response time could be faster. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) Reasons for choosing Elastic Email It was more affordable and overall just felt like the better solution to our unique needs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 2, 2025 Thank you for your detailed review! We’re glad to hear that Elastic Email has been easy to use and reliable. It’s great to know our platform supports both your transactional and marketing emails in one place. We appreciate your feedback about advanced features and reporting. We’re continually improving our interface and working to make key insights easier to access, while also enhancing support response times. Thank you for choosing us and for recommending us to others! [View all Reviews](https://www.capterra.com/p/148326/Elastic-Email/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.