# Elastic Email Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Elastic Email the right Email Marketing solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148326/Elastic-Email/reviews --- Elastic Email 3.9 (76) [View alternatives](https://www.capterra.com/p/148326/Elastic-Email/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 27th, 2026 # Reviews of Elastic Email Ease of use 4.0 Customer Service 3.6 ## Pros and Cons in Reviews RA Ryan A OwnerDesign, 2 - 10 employeesUsed the software for: Less than 6 months. “I also appreciate the wide range of tools for list management, automations, and analytics—it’s great to have everything in one place without needing a bunch of integrations.“ September 16, 2025 Jacob A Customer PromotionsConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “I imagine that there are issues with the email structure, but if they are not bounces then I cannot figure out why If i send 100 emails only 80 will be sent.“ September 17, 2025 ES Eka S Co-FounderInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Elastic Email offers an intuitive and clean user interface that makes campaign setup and management effortless.“ October 23, 2025 MG Maizer G IT DirectorMarket Research, 2 - 10 employeesUsed the software for: 1-2 years. “One of the downsides is the lack of more in-depth dashboards and analytics for transactional email monitoring.“ September 16, 2025 MG Maizer G IT DirectorMarket Research, 2 - 10 employeesUsed the software for: 1-2 years. “Once configured, it runs smoothly in the background, handling everything from invoices to reminders without issues.“ September 16, 2025 LK Lorenzo K CTOComputer Software, 2 - 10 employeesUsed the software for: 1-2 years. “Advanced automation is less flexible compared to top-tier competitors.“ September 16, 2025 PB Phelipe B Marketing AdminMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “We’ve been testing Elastic Mail for our operations, sending over 50 emails so far, and everything seems to be going really well.“ September 16, 2025 CC Collis C OwnerInternet, Self-employedUsed the software for: Less than 6 months. “I found that the email deliverability was rather slow, so it took a long time for the mail to reach its destination.“ September 28, 2023 ## Showing most helpful reviews Showing 1-25 of 76 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jacob A. Customer Promotions Consumer Services Used the software for: Less than 6 months ### "I am here to stay" September 17, 2025 5.0 Great, I am here to stay. The serive is good, the interface works well and the price is very competitive Pros Once I got through the learning curve, it all made allot of sense. I like how the dashboard gives me everything I need immediately, it updates in seconds. I also like the level of detail that is available. I am an analyst and its clear that I can go down to the individual data level. Cons I am not sure why some emails are not being sent. I imagine that there are issues with the email structure, but if they are not bounces then I cannot figure out why If i send 100 emails only 80 will be sent. Review Source Response from Elastic Email September 24, 2025 Hi Jacob, Thank you for sharing your feedback. We’re glad to hear that once you got past the learning curve, the dashboard and detailed analytics have been helpful for your work. We also appreciate your comments about email sending - our team is always here to help investigate cases where messages don’t go out as expected, so please don’t hesitate to reach out to support if this happens again. It’s great to know that Elastic Email has been a reliable and competitively priced solution for you, and we’re happy to have you with us. MG Maizer G. IT Director Market Research Used the software for: 1-2 years ### "Reliable Solution for Transactional Emails at Scale" September 16, 2025 5.0 Overall, Elastic Email has been a very reliable solution for sending transactional emails across my different applications. Once configured, it runs smoothly in the background, handling everything from invoices to reminders without issues. It provides excellent value for money and gives me peace of mind that critical emails are delivered quickly and consistently. Pros I mostly use Elastic Email for transactional emails in all my applications, such as sending welcome messages, reminders, warnings, automated invoices, and announcements. What I like most is its reliability and high deliverability rate, ensuring that important emails always reach users on time. The API is straightforward, well documented, and integrates easily with different platforms. Cons One of the downsides is the lack of more in-depth dashboards and analytics for transactional email monitoring. The existing interface feels more geared towards marketing campaigns, so it can be harder to get detailed insights about deliverability, engagement, or performance of transactional messages. Switched from [Postmark](https://www.capterra.com/p/254711/Postmark/)[Mailgun](https://www.capterra.com/p/159630/Mailgun/) Better cost-to-value ratio for transactional emails at scale. Elastic Email provided a more affordable alternative without compromising on deliverability and API usability. Review Source Response from Elastic Email December 2, 2025 Thank you so much for taking the time to share your experience with Elastic Email! We're thrilled to hear that our platform has become a reliable part of your applications! Knowing that our deliverability, reliability, and straightforward API help keep your operations running smoothly means a lot to us. We also truly appreciate your feedback regarding dashboards and analytics. Input like yours helps guide our product improvements. Thank you for choosing us and for trusting us with! DB Daniel B. Project Manager Publishing Used the software for: 2+ years ### "Elastic Email isn't What they Pretend to be" November 4, 2022 2.0 My overall experience with Elasti Email was unpleasant. I felt they were a dishonest company that lies about its emailing stats. They have incompetent and barely trinaed tech support, and dealing with the Sales manager is like talking to a brick wall of dishonesty Pros At first, I liked the ability to cold email. But then, it stopped working. Cons Elastic Email has some of the worst trained tech support agents I've ever worked with. People who can't read or process questions. Sometimes you submit a ticket and you get a response that is not remotely related to the issue. Reason for choosing Elastic Email We didn't we started using MailJet and Maailerlite and we cancelled all subscriptions to Elastic Email after a data breach that cost us $2500, and they assumed no responsibility. This company is bad, don't use them. Review Source Response from Elastic Email November 8, 2022 Hi Daniel, we're sorry to hear you had such a bad experience with us. As for cold mailing, our terms and conditions prohibit sending such emails, and every user has to agree with it before using our services. Recently, we have been taking several measures to not only improve the quality of email delivery but also to limit prohibited content on our platform. I would also emphasize that the rankings available on the Internet, as well as our CSAT (avg 87%), indicate that we enjoy good quality customer support. We are sorry for your experience, however, we believe that the actions we took were justified and explained. KM Kelly M. Owner Marketing and Advertising Used the software for: 1-2 years ### "Great starting choice if utilizing RSS feed option" November 6, 2025 4.0 Easy to use and fairly priced. Glad I found Elastic Email for our startup business needs. Definitely worth considering. Pros The price compared to how many emails I can send to my audience! Super important since we send out a daily newsletter. I also appreciate that with our RSS feed the whole thing is displayed when the email is opened - no need to "open in browser to see all". Cons I wish there were more customization options for the RSS feed display. Also, wish each email sent using the schedule campaign with "send every x" option showed in reports as separate emails rather than cumulative opens/clicks. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Brevo](https://www.capterra.com/p/132996/brevo/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Elastic Email The number of emails that can be sent per month, to the number of subscribers, compared to price. Also that an RSS feed option was available. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) pricing for number of emails sent and contacts Review Source Response from Elastic Email November 12, 2025 Thank you so much for your thoughtful review! We’re really glad to hear that you’re enjoying the affordability and convenience of Elastic Email, especially that it’s helping you send your daily newsletters with ease. We appreciate your feedback about the RSS feed customization and campaign reporting. Suggestions like yours help us improve, and we’ll be sure to share these ideas with our product team. If you ever have more feedback or need assistance, don’t hesitate to reach out to our support team. Thanks again for choosing Elastic Email! PB Phelipe B. Marketing Admin Marketing and Advertising Used the software for: Less than 6 months ### "Elastic for Marketing Company" September 16, 2025 5.0 We’ve been testing Elastic Mail for our operations, sending over 50 emails so far, and everything seems to be going really well. Compared to other platforms we’ve tried before, like Brevo and SendBridge, Elastic Mail has proven to be both more affordable and more efficient in terms of performance. So far, the deliverability and overall stability have exceeded our expectations. It’s definitely the best balance between cost and results that we’ve found up to this point. Pros The platform is very cost-effective compared to competitors, with excellent deliverability and stable performance. It’s simple to set up and works reliably for our campaigns, making it easy to scale while keeping costs low. Cons At this stage, we haven’t found major downsides. The platform is straightforward and affordable, but the interface could be a bit more modern and intuitive. Also, more detailed analytics and reporting features would be a great improvement for teams that manage larger volumes. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/)[SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Elastic Email Sendgrid, briefly explains, has a similar result Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) the elastic is cheaper and more efficient Review Source Response from Elastic Email October 1, 2025 Thank you for taking the time to share your detailed feedback! We’re thrilled to hear that Elastic Email has been a reliable and cost-effective solution for your campaigns, and that our deliverability and stability are exceeding your expectations. We also appreciate your suggestions regarding the interface and reporting features. Our team is continuously working on improvements, and input like yours helps us prioritize what matters most to our users. It’s great to know that Elastic Email has provided the right balance between performance and affordability for your operations. We’re excited to continue supporting your growth and ensuring your campaigns run smoothly. Thanks again for choosing Elastic Email - we’re glad to have you on board! VR Verified Reviewer Co-Founder Information Technology and Services Used the software for: 2+ years ### "Great Cost/Performance Ratio" September 16, 2025 4.0 It's been quite good, overall. Since we use it more for transactional emails, though, the tools are more difficult to use. They're much more focused on those using the service for campaigns and newsletters. Pros The cost to performance ratio is great! It's been difficult to find another email provider at this price. Cons The discovery of why an email failed can be a bit difficult, and when people accidentally unsubscribe, it's very difficult to re-add them to the list for transactional emails. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailgun](https://www.capterra.com/p/159630/Mailgun/)[Mailjet](https://www.capterra.com/p/130105/Mailjet/) Reason for choosing Elastic Email It was less expensive and offered the features we needed for transactional emails. Review Source Response from Elastic Email September 24, 2025 Hello, Thank you for your detailed feedback! We’re glad to hear that Elastic Email has been a cost-effective solution for your transactional emails. We also appreciate your input on troubleshooting failed emails and handling accidental unsubscribes. We understand the importance of these aspects, and feedback like yours helps us refine and improve our platform. It’s great to know that Elastic Email has been a good fit for your needs, and we’ll continue working to make the experience even smoother for both transactional and campaign use cases. RA Ryan A. Owner Design Used the software for: Less than 6 months ### "A Reliable, User-Friendly Platform for Email Marketing & Management" September 16, 2025 5.0 Overall, Elastic Email has been an excellent platform for managing both transactional and marketing emails. It balances powerful features with ease of use, making it accessible whether you’re just starting out or running larger campaigns. Security features and compliance tools give me confidence in using it for client projects, and the pricing is very competitive for the value provided. It’s become one of the tools I recommend to others who need a cost-effective but full-featured email solution. Pros I love how easy Elastic Email is to use once you get set up. The dashboard feels intuitive, and the learning curve is minimal compared to other platforms I’ve tried. Email sending is reliable, and I’ve noticed strong deliverability rates. I also appreciate the wide range of tools for list management, automations, and analytics—it’s great to have everything in one place without needing a bunch of integrations. Cons The biggest downside is that some of the advanced features take a little extra time to fully understand, especially if you’re new to email marketing. The interface can feel a bit crowded in certain areas, and I’d love to see a cleaner breakdown of reports. Support is helpful, but occasionally the response time could be faster. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) Reason for choosing Elastic Email It was more affordable and overall just felt like the better solution to our unique needs Review Source Response from Elastic Email December 2, 2025 Thank you for your detailed review! We’re glad to hear that Elastic Email has been easy to use and reliable. It’s great to know our platform supports both your transactional and marketing emails in one place. We appreciate your feedback about advanced features and reporting. We’re continually improving our interface and working to make key insights easier to access, while also enhancing support response times. Thank you for choosing us and for recommending us to others! MK Miroslav K. CEO, developer and coder Internet Used the software for: 1-2 years ### "Must have for web developers that host sites for their clients7" September 16, 2025 5.0 Overall I can't imagine my business without this service. Emails are no longer pain to setup and I can be sure that my system emails are delivered. Pros It helped me to solve deliverability of emails for my clients. Pricing is good and limits are set pretty high. Cons Sometimes settings is pretty confusing and initial first time setup took longer than I expected. Otherwise there not much to not like. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/)[SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Elastic Email I chosse it because of price and generous limits. Review Source Response from Elastic Email September 24, 2025 Hi Miroslav, Thank you for sharing your experience! We’re so glad to hear that Elastic Email has helped you solve deliverability issues and that our pricing and limits meet your needs. We understand that the initial setup can sometimes take longer than expected, and we truly appreciate your patience and feedback. It helps us improve the onboarding experience for all users. It’s wonderful to know that Elastic Email has become such a valuable part of your business. HN Hanka N. Secretary Non-Profit Organization Management Used the software for: 1-2 years ### "Reliable and Simple Email Tool for Community Use" October 20, 2025 5.0 We use Elastic Email for mass communication within our civic association. It’s been a reliable tool for sending newsletters, updates, and invitations. The platform is easy to use and offers helpful analytics. We’d appreciate more visual guidance for advanced features, but overall, it’s a solid solution for our needs. Pros I really appreciate how simple and intuitive the interface is. Even without technical background, it’s easy to create and send campaigns, monitor delivery, and analyze performance. The statistics are clear and helpful, and the platform runs smoothly without unnecessary complications. It’s a reliable tool for consistent communication with our community. Cons While the platform is functional, I miss visual tutorials or step-by-step guides for new users. Some advanced features are not self-explanatory, and having more onboarding support would make it easier to train others or delegate tasks. A few tooltips or short videos could make a big difference in usability. Review Source Response from Elastic Email November 26, 2025 Thank you so much for taking the time to share such a thoughtful and detailed review! We’re really glad to hear that you find the interface simple, intuitive, and reliable. Knowing that our analytics and overall platform performance support your work means a lot to us. We also appreciate your feedback regarding onboarding and visual guidance. You’re absolutely right — clearer step-by-step materials, short videos, and additional tooltips can make advanced features much easier to learn and share with others. This is an area we’re actively working to improve, and insights like yours help us prioritize what will be most valuable for users. Thank you again for choosing Elastic Email. We’re happy to be part of your workflow, and we’re here anytime you need assistance or have more suggestions! ES Eka S. Co-Founder Information Technology and Services Used the software for: 2+ years ### "Reliable and Affordable Email Marketing Platform for Developers and SMEs" October 23, 2025 5.0 Pros Elastic Email offers an intuitive and clean user interface that makes campaign setup and management effortless. The email deliverability rate is impressive, ensuring messages reach recipients consistently. Its API integration is straightforward, making it easy to connect with platforms like Laravel and Node.js. The automation and template tools are well-designed for small to medium-sized marketing teams. Cons The dashboard performance can slow down when handling large contact lists. Some API documentation lacks detailed examples for advanced use cases. Customer support response times could be faster for non-premium users. Review Source Response from Elastic Email November 12, 2025 Thank you for taking the time to share such a detailed review. We’re so glad to hear you’re enjoying our intuitive interface, strong deliverability, and easy API integration. It’s great to know Elastic Email is helping your team manage campaigns efficiently. We really appreciate your constructive feedback about dashboard performance, API documentation, and support response times. Our team is continuously working on improving these areas, and insights like yours help us prioritize what matters most to our users. Thanks again for choosing Elastic Email and for helping us make the platform even better. VR Verified Reviewer CTO Program Development Used the software for: 1-2 years ### "Facile à prendre en main, des prix compétitifs mais doutes sur l'efficacité de la solution" December 3, 2023 3.0 Pros Nous avons utilisé ElasticEmail pendant plusieurs mois pour l'envoi d'emails marketing et transactionnel. L'outil est facile à prendre en main pour les configurations basiques (DNS, templates d'emails). L'intégration à notre plateforme s'est faite grâce à l'API REST également simple et bien documentée. Le prix de la solution pro est également très raisonnable par rapport aux autres acteurs du marché. Cons Deux bémols aux avantages cités précédemment et qui nous ont fait adopté une autre solution : beaucoup d'emails en spam malgré une configuration (SPF, DMARC, DKIM, custom domain) faite dans les règles de l'art. Sans adresse IP dédiée, de gros doutes sur l'impact de l'outil sur la réputation de notre nom de domaine. Le second point négatif est un manque de dashboard de suivi de campagne (quelques graphiques basiques et des logs évènementiels qui Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) Reason for choosing Elastic Email Le test d'Elastic Email s'est fait pendant plusieurs mois, mais nous sommes revenu à une solution que nous avions déjà éprouvé avant et qui s'est avéré plus adaptée (Brevo ex. SendinBlue) Review Source Response from Elastic Email December 5, 2023 Hi and thank you for your review. We're glad you are all in all satisfied with our services, but we're sorry to hear there are some drawbacks you experienced. If you have any issues, including those related to email delivery, do not hesitate to contact our customer support team, who will surely analyze and help you overcome any problems you experience. RM Rahul M. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Great emailing service at a very affordable price! " November 2, 2022 5.0 My experience with these guys was great! They were the first emailing service I chose long term after a lot of research -and at price point of $10/month for unlimited emails, it was exactly what my biz needed at that point, and what the doctor ordered. Emails are delivered reliably and the service itself is easy to set up and use. The only minor issues I sometimes had with their product was that advance payment wasn't possible - however, I'm sure they're working on a way to get that in there as well! Their customer service is excellent, and the product overall is value for mony and easy to set up and use. Couldn't have asked for more from Elastic Email - I no longer use their service (for now) - but might well return at somepoint in the future! Pros Ease of sending emails, setting up campaigns (both one time and recurring) - easy to add contacts, and integrate the web form into websites as well. Cons The template maker could use some improvement, a bit slow at times plus perhaps not the most ideal in terms of how it's set up - but given all the pros Elastic Email has otherwise, I'm loathe to call it a "con". Its just constructive criticism from my end in terms of how an already excellent product could be further improved. Reason for choosing Elastic Email Cost, ease of use, most of all, their "all in one" packages which are easy to understand as opposed to what a some of the other companies offer (or a lot). Ease of sign up (and approval) as well. Review Source Response from Elastic Email December 5, 2022 Hey Rahul, thank you for such kind words. We're really glad to hear you are satisfied with our services. We always try our best to provide you with the best user experience possible. It means that we also want to instantly improve our platform and we are happy to tell you that we are already working on the areas you mentioned and we hope we'll be able to share some update with you soon. VR Verified Reviewer Brand Manager Computer Software Used the software for: 6-12 months ### "Valuable tool for Brand Managers!" May 15, 2023 5.0 Pros This has been really valuable for my team and has helped up our game in terms of creating and managing email campaigns that are engaging for our prospected customers and drive real business results. They also offer top notch tracking and analytics to measure success of each email campaigns launched. Cons Optimize integration with other service providers Review Source Response from Elastic Email May 22, 2023 Thank you for such a kind review! We're glad you are satisfied with our services, especially our analytics tools. We will take your feedback regarding integrations into consideration. We're happy you're sending with us! VR Verified Reviewer Analyst Information Technology and Services Used the software for: Less than 6 months ### "Unified way to send bulk emails at once" August 29, 2022 4.0 Pros One of the best way to send bulk email with elastic, it is very easy to create html under elastic mode and send email, they can send thousands of emails and the software doesn't even hang. The customer service is amazing, they respond within minutes even after the jet, all the executives are helpful and they make sure your issue is resolved quickly. You can add all the thousands of contact information there. It also helps to track every email if received, unreceived, spam number and many more. Cons In rare cases, the view of a bulletin on a mobile device does not match the actual look of the bulletin after it has been sent. Review Source Response from Elastic Email September 8, 2022 Hello there, thank you for sharing your thoughts about Elastic Email! It's great to hear that you appreciate both the stability of our software and our Support Team efforts. We have also sent your feedback to our Product Team so they can look for improvements. VR Verified Reviewer General Manager Management Consulting Used the software for: 2+ years ### "Great platform for sending transactional emails" November 19, 2022 5.0 I can recommended ElasticEmail wholeheartedly if you’re looking for a solution to increase deliverability and spam rating of your transactional emails. Pros ElasticEmail was the first platform we used for sending our transactional emails for a custom application we developed. What we found is that the deliverability increased dramatically compared to a free Gmail account and the spam score jumped to a 9.5/10. Cons There is not much to dislike about ElasticEmail. It’s unfortunate there is no free quota anymore. Back in the days you got 10,000 emails a month for free. Now this option is gone, but understandably so. Review Source Response from Elastic Email December 5, 2022 Thank you for such a kind review! It's great to hear you are satisfied with our services and we're more than happy to hear that your email deliverability increased with us. Thank you for choosing Elastic Email and being our loyal customer. CC Collis C. Owner Internet Used the software for: Less than 6 months ### "My experience using Elastic Email" September 28, 2023 3.0 The overall experience was neutral. Pros I liked that its sign-up process wasn't complicated and its platform's user-friendliness was decent. Cons I found that the email deliverability was rather slow, so it took a long time for the mail to reach its destination. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) Deliverability Review Source Response from Elastic Email December 5, 2023 Hi Collis, thank you for your review. we're glad you find our platform user-friendly, and we're sorry to hear you faced email delivery issues. Email deliverability is rather a complex phenomenon and a lot of factors may influence it. If you want us to analyze and improve your delivery situation, please do not hesitate to contact our customer support team at support@elasticemail.com FK Fatih K. Director of Marketing and Communication Financial Services Used the software for: 6-12 months ### "Complete bulk email marketing provider" August 26, 2022 5.0 Pros Elastic Email is one of the most reliable email marketing platform that has great features for online marketing. Cons Elastic Email works quite fine however that would be really beneficial if it had better pricing plans. Review Source Response from Elastic Email September 8, 2022 Hello Fatih, thank you for your kind review! We are very happy that you're enjoying Elastic Email. We strive to provide our customers with the best service possible, at the most affordable prices. Thank you for choosing us as your Email Service Provider. TT Thomas T. IT Manager Information Technology and Services Used the software for: 6-12 months ### "Great Value! Excellent Product! Great bang for the buck!" November 4, 2022 5.0 Overall I like the software very much Pros This software targeted our customers perfectly! Cons Won't let you edit contacts once imported Review Source Response from Elastic Email November 8, 2022 Hi Thomas, thank you for such kind words! We're happy to hear you're satisfied with our product and you like the software. FW Fred W. Owner Sports Used the software for: 2+ years ### "Very good email provider" March 25, 2019 5.0 Works great for both my business (paid account), and for a non-profit I help with (free account). Pros Easy to use, the user interface is easy to navigate and intuitive, has a great API to integrate my site to. Cons The compose template function (for my marketing emails) could use some improvement. Review Source Response from Elastic Email October 29, 2020 Hello, thank you for sharing your thoughts on our platform. We are very happy that you're enjoying Elastic Email! Our developers and UI designers are constantly working on improving our email designer so we hope to meet your expectations soon. If you need any assistance, drop us a message and we'd love to help with anything we can. IO Idan O. CTO Insurance Used the software for: Less than 6 months ### "Great product" August 24, 2022 5.0 Pros Great \\ solution, product Easy to implement, Amazing support Cons I have no cons, the production answers all my needs Review Source Response from Elastic Email August 26, 2022 Hello Idan, thank you for your kind review. We are doing our best and are very happy to hear that we fulfill all of your needs. We hope this means you will recommend our services to your friends and partners Good luck in all of your endeavors! RL Rafael L. Manager Marketing and Advertising Used the software for: 2+ years ### "Start to send emailing easy" November 3, 2016 4.0 You can start your emailing to your costumers very fast and easy, you can use his website or your own tools, like cms or ecommerce. Your configuration on dns is easy to do and secure ! Your email have more oportunities to arrive to your costumers. Pros Very easy to start and configuration Cons The price and some time the ip (free) has in balck list or gray. but not a lot of... Review Source Response from Elastic Email October 29, 2020 Hello, thank you for sharing your thoughts on our platform. We are very happy that you're enjoying Elastic Email! If you need any assistance, drop us a message and we'd love to help with anything we can. VR Verified Reviewer Freelance Digital/Web Designer Internet Used the software for: Less than 6 months ### "They will delete you and keep your money" May 23, 2018 2.0 Pros Easy to use and easy to set up. Cons You pay them (albeit a low fee) and if they don't feel you are getting good open rates or data, which is fine on other ESP's such as Mailchimp has high bounce rates they will delete your account BUT keep your money. They don't even offer any advice. Worst ESP I have used and warn you to stay away. All emails I tested went to spam and emails won't deliver to Gmail. Review Source Response from Elastic Email October 29, 2020 I'm sorry you feel you have not received great service from our team. We are constantly monitoring the quality of sent emails to ensure that no phishing emails are distributed. I'd like to also assure you that all the questions asked by our Success Team are relevant to the cases to make sure everything works smoothly and without any additional issues,. If you'd like to further discuss your case, our Customer Success Team would love to hear from you! RG Richard G. Operations Manager Management Consulting Used the software for: Less than 6 months ### "THEY BREACHED DATA PROTECTION IMMEDIATELY " June 12, 2018 1.0 Nothing at all was beneficial. Company was ridiculous to deal with and email support only with people who dont comprehend what they are doing Pros Absolutely nothing is positive about the usability of the software or the service. Clunky, slow to respond and restrictive. Cons The service is appalling. They sent me information that was from a completely different account to my email address asking about it. These were 2 completely separate companies with no link. When i wrote back to them, their response was "First of all there's no need to shout. Cool down" that was over an email from someone called Manuel. Absolutely disgusting company! Review Source Response from Elastic Email May 13, 2020 Hi, Sorry for the experience you had. Unfortunately, I have no way to check this as it happened in 2018th. I would like to inform you though that our Support Team went through very advanced training and customer satisfaction is at a rate of over 95%. Feel free to check us and see what has changed since then. AV Ariel V. Devops Used the software for: ### "Slowlest email delivey mechanism" September 3, 2016 1.0 I have three days using the service. i have a queue of email that are not been sent for hours every day. They degrade my service everytime thst they have the chance and I have too contact support to clean the queue and they are so slow to response Pros Rest api Cons LIFO queue with a huge email delivery. Slow and untrackeable support Review Source Response from Elastic Email September 3, 2016 Hello Ariel, I see your support threads at support.elasticemail.com and it looks like everything was resolved. I will reach out to your personally on this support thread to make sure everything is working properly. You ran into some new account throttling which is necessary to protect recipients, our customers and our network. Thanks! pC piero C. marketer Internet Used the software for: Less than 6 months ### "Very poor overall." November 12, 2020 1.0 Overall very poor.Did not use the service very much as the emails were mostly going to spam.Only used to send some marketing emails.Account closed, accused of sending phishing emails,which was untrue.On asking to send copy or details of offending emails sent, none given.Support said Account is closed and will not be reopened and do not reregister for a new account.Really bad customer support. Pros cheap.It's true you get what you paid for!!! cheap service,cheap support Cons No real support. Can close your account for any reason they like without giving proof of violations. No refunds on unused credits. Review Source Response from Elastic Email January 29, 2021 Hi Piero, we've checked your conversations with our Customer Support team, and looks like you had just two. Both successful. And looks like you receive our notification about your emails. We'll be happy to see how we can help out. Just send us an email. Similar Products Featured ## Related categories [Email Marketing](https://www.capterra.com/email-marketing-software/)[Email Tracking](https://www.capterra.com/email-tracking-software/)[Email Management](https://www.capterra.com/email-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.