# Elastic Email Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Elastic Email the right Email Marketing solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148326/Elastic-Email/reviews --- Elastic Email 3.9 (76) [View alternatives](https://www.capterra.com/p/148326/Elastic-Email/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Elastic Email Ease of use 4.0 Customer Service 3.6 ## Pros and Cons in Reviews ES Eka S Co-FounderInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Elastic Email offers an intuitive and clean user interface that makes campaign setup and management effortless.“ October 23, 2025 Jacob A Customer PromotionsConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “I imagine that there are issues with the email structure, but if they are not bounces then I cannot figure out why If i send 100 emails only 80 will be sent.“ September 17, 2025 RA Ryan A OwnerDesign, 2 - 10 employeesUsed the software for: Less than 6 months. “I also appreciate the wide range of tools for list management, automations, and analytics—it’s great to have everything in one place without needing a bunch of integrations.“ September 16, 2025 MG Maizer G IT DirectorMarket Research, 2 - 10 employeesUsed the software for: 1-2 years. “One of the downsides is the lack of more in-depth dashboards and analytics for transactional email monitoring.“ September 16, 2025 MG Maizer G IT DirectorMarket Research, 2 - 10 employeesUsed the software for: 1-2 years. “Once configured, it runs smoothly in the background, handling everything from invoices to reminders without issues.“ September 16, 2025 LK Lorenzo K CTOComputer Software, 2 - 10 employeesUsed the software for: 1-2 years. “Advanced automation is less flexible compared to top-tier competitors.“ September 16, 2025 HN Hanka N SecretaryNon-Profit Organization Management, Self-employedUsed the software for: 1-2 years. “It’s been a reliable tool for sending newsletters, updates, and invitations.“ October 20, 2025 CC Collis C OwnerInternet, Self-employedUsed the software for: Less than 6 months. “I found that the email deliverability was rather slow, so it took a long time for the mail to reach its destination.“ September 28, 2023 ## Showing most helpful reviews Showing 1-25 of 76 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jacob A. Customer Promotions Consumer Services Used the software for: Less than 6 months ### "I am here to stay" September 17, 2025 5.0 Great, I am here to stay. The serive is good, the interface works well and the price is very competitive Pros Once I got through the learning curve, it all made allot of sense. I like how the dashboard gives me everything I need immediately, it updates in seconds. I also like the level of detail that is available. I am an analyst and its clear that I can go down to the individual data level. Cons I am not sure why some emails are not being sent. I imagine that there are issues with the email structure, but if they are not bounces then I cannot figure out why If i send 100 emails only 80 will be sent. Review Source Response from Elastic Email September 24, 2025 Hi Jacob, Thank you for sharing your feedback. We’re glad to hear that once you got past the learning curve, the dashboard and detailed analytics have been helpful for your work. We also appreciate your comments about email sending - our team is always here to help investigate cases where messages don’t go out as expected, so please don’t hesitate to reach out to support if this happens again. It’s great to know that Elastic Email has been a reliable and competitively priced solution for you, and we’re happy to have you with us. MG Maizer G. IT Director Market Research Used the software for: 1-2 years ### "Reliable Solution for Transactional Emails at Scale" September 16, 2025 5.0 Overall, Elastic Email has been a very reliable solution for sending transactional emails across my different applications. Once configured, it runs smoothly in the background, handling everything from invoices to reminders without issues. It provides excellent value for money and gives me peace of mind that critical emails are delivered quickly and consistently. Pros I mostly use Elastic Email for transactional emails in all my applications, such as sending welcome messages, reminders, warnings, automated invoices, and announcements. What I like most is its reliability and high deliverability rate, ensuring that important emails always reach users on time. The API is straightforward, well documented, and integrates easily with different platforms. Cons One of the downsides is the lack of more in-depth dashboards and analytics for transactional email monitoring. The existing interface feels more geared towards marketing campaigns, so it can be harder to get detailed insights about deliverability, engagement, or performance of transactional messages. Switched from [Postmark](https://www.capterra.com/p/254711/Postmark/)[Mailgun](https://www.capterra.com/p/159630/Mailgun/) Better cost-to-value ratio for transactional emails at scale. Elastic Email provided a more affordable alternative without compromising on deliverability and API usability. Review Source Response from Elastic Email December 2, 2025 Thank you so much for taking the time to share your experience with Elastic Email! We're thrilled to hear that our platform has become a reliable part of your applications! Knowing that our deliverability, reliability, and straightforward API help keep your operations running smoothly means a lot to us. We also truly appreciate your feedback regarding dashboards and analytics. Input like yours helps guide our product improvements. Thank you for choosing us and for trusting us with! DB Daniel B. Project Manager Publishing Used the software for: 2+ years ### "Elastic Email isn't What they Pretend to be" November 4, 2022 2.0 My overall experience with Elasti Email was unpleasant. I felt they were a dishonest company that lies about its emailing stats. They have incompetent and barely trinaed tech support, and dealing with the Sales manager is like talking to a brick wall of dishonesty Pros At first, I liked the ability to cold email. But then, it stopped working. Cons Elastic Email has some of the worst trained tech support agents I've ever worked with. People who can't read or process questions. Sometimes you submit a ticket and you get a response that is not remotely related to the issue. Reason for choosing Elastic Email We didn't we started using MailJet and Maailerlite and we cancelled all subscriptions to Elastic Email after a data breach that cost us $2500, and they assumed no responsibility. This company is bad, don't use them. Review Source Response from Elastic Email November 8, 2022 Hi Daniel, we're sorry to hear you had such a bad experience with us. As for cold mailing, our terms and conditions prohibit sending such emails, and every user has to agree with it before using our services. Recently, we have been taking several measures to not only improve the quality of email delivery but also to limit prohibited content on our platform. I would also emphasize that the rankings available on the Internet, as well as our CSAT (avg 87%), indicate that we enjoy good quality customer support. We are sorry for your experience, however, we believe that the actions we took were justified and explained. KM Kelly M. Owner Marketing and Advertising Used the software for: 1-2 years ### "Great starting choice if utilizing RSS feed option" November 6, 2025 4.0 Easy to use and fairly priced. Glad I found Elastic Email for our startup business needs. Definitely worth considering. Pros The price compared to how many emails I can send to my audience! Super important since we send out a daily newsletter. I also appreciate that with our RSS feed the whole thing is displayed when the email is opened - no need to "open in browser to see all". Cons I wish there were more customization options for the RSS feed display. Also, wish each email sent using the schedule campaign with "send every x" option showed in reports as separate emails rather than cumulative opens/clicks. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Brevo](https://www.capterra.com/p/132996/brevo/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Elastic Email The number of emails that can be sent per month, to the number of subscribers, compared to price. Also that an RSS feed option was available. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) pricing for number of emails sent and contacts Review Source Response from Elastic Email November 12, 2025 Thank you so much for your thoughtful review! We’re really glad to hear that you’re enjoying the affordability and convenience of Elastic Email, especially that it’s helping you send your daily newsletters with ease. We appreciate your feedback about the RSS feed customization and campaign reporting. Suggestions like yours help us improve, and we’ll be sure to share these ideas with our product team. If you ever have more feedback or need assistance, don’t hesitate to reach out to our support team. Thanks again for choosing Elastic Email! PB Phelipe B. Marketing Admin Marketing and Advertising Used the software for: Less than 6 months ### "Elastic for Marketing Company" September 16, 2025 5.0 We’ve been testing Elastic Mail for our operations, sending over 50 emails so far, and everything seems to be going really well. Compared to other platforms we’ve tried before, like Brevo and SendBridge, Elastic Mail has proven to be both more affordable and more efficient in terms of performance. So far, the deliverability and overall stability have exceeded our expectations. It’s definitely the best balance between cost and results that we’ve found up to this point. Pros The platform is very cost-effective compared to competitors, with excellent deliverability and stable performance. It’s simple to set up and works reliably for our campaigns, making it easy to scale while keeping costs low. Cons At this stage, we haven’t found major downsides. The platform is straightforward and affordable, but the interface could be a bit more modern and intuitive. Also, more detailed analytics and reporting features would be a great improvement for teams that manage larger volumes. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/)[SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Elastic Email Sendgrid, briefly explains, has a similar result Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) the elastic is cheaper and more efficient Review Source Response from Elastic Email October 1, 2025 Thank you for taking the time to share your detailed feedback! We’re thrilled to hear that Elastic Email has been a reliable and cost-effective solution for your campaigns, and that our deliverability and stability are exceeding your expectations. We also appreciate your suggestions regarding the interface and reporting features. Our team is continuously working on improvements, and input like yours helps us prioritize what matters most to our users. It’s great to know that Elastic Email has provided the right balance between performance and affordability for your operations. We’re excited to continue supporting your growth and ensuring your campaigns run smoothly. Thanks again for choosing Elastic Email - we’re glad to have you on board! VR Verified Reviewer Co-Founder Information Technology and Services Used the software for: 2+ years ### "Great Cost/Performance Ratio" September 16, 2025 4.0 It's been quite good, overall. Since we use it more for transactional emails, though, the tools are more difficult to use. They're much more focused on those using the service for campaigns and newsletters. Pros The cost to performance ratio is great! It's been difficult to find another email provider at this price. Cons The discovery of why an email failed can be a bit difficult, and when people accidentally unsubscribe, it's very difficult to re-add them to the list for transactional emails. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailgun](https://www.capterra.com/p/159630/Mailgun/)[Mailjet](https://www.capterra.com/p/130105/Mailjet/) Reason for choosing Elastic Email It was less expensive and offered the features we needed for transactional emails. Review Source Response from Elastic Email September 24, 2025 Hello, Thank you for your detailed feedback! We’re glad to hear that Elastic Email has been a cost-effective solution for your transactional emails. We also appreciate your input on troubleshooting failed emails and handling accidental unsubscribes. We understand the importance of these aspects, and feedback like yours helps us refine and improve our platform. It’s great to know that Elastic Email has been a good fit for your needs, and we’ll continue working to make the experience even smoother for both transactional and campaign use cases. RA Ryan A. Owner Design Used the software for: Less than 6 months ### "A Reliable, User-Friendly Platform for Email Marketing & Management" September 16, 2025 5.0 Overall, Elastic Email has been an excellent platform for managing both transactional and marketing emails. It balances powerful features with ease of use, making it accessible whether you’re just starting out or running larger campaigns. Security features and compliance tools give me confidence in using it for client projects, and the pricing is very competitive for the value provided. It’s become one of the tools I recommend to others who need a cost-effective but full-featured email solution. Pros I love how easy Elastic Email is to use once you get set up. The dashboard feels intuitive, and the learning curve is minimal compared to other platforms I’ve tried. Email sending is reliable, and I’ve noticed strong deliverability rates. I also appreciate the wide range of tools for list management, automations, and analytics—it’s great to have everything in one place without needing a bunch of integrations. Cons The biggest downside is that some of the advanced features take a little extra time to fully understand, especially if you’re new to email marketing. The interface can feel a bit crowded in certain areas, and I’d love to see a cleaner breakdown of reports. Support is helpful, but occasionally the response time could be faster. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) Reason for choosing Elastic Email It was more affordable and overall just felt like the better solution to our unique needs Review Source Response from Elastic Email December 2, 2025 Thank you for your detailed review! We’re glad to hear that Elastic Email has been easy to use and reliable. It’s great to know our platform supports both your transactional and marketing emails in one place. We appreciate your feedback about advanced features and reporting. We’re continually improving our interface and working to make key insights easier to access, while also enhancing support response times. Thank you for choosing us and for recommending us to others! MK Miroslav K. CEO, developer and coder Internet Used the software for: 1-2 years ### "Must have for web developers that host sites for their clients7" September 16, 2025 5.0 Overall I can't imagine my business without this service. Emails are no longer pain to setup and I can be sure that my system emails are delivered. Pros It helped me to solve deliverability of emails for my clients. Pricing is good and limits are set pretty high. Cons Sometimes settings is pretty confusing and initial first time setup took longer than I expected. Otherwise there not much to not like. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/)[SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Elastic Email I chosse it because of price and generous limits. Review Source Response from Elastic Email September 24, 2025 Hi Miroslav, Thank you for sharing your experience! We’re so glad to hear that Elastic Email has helped you solve deliverability issues and that our pricing and limits meet your needs. We understand that the initial setup can sometimes take longer than expected, and we truly appreciate your patience and feedback. It helps us improve the onboarding experience for all users. It’s wonderful to know that Elastic Email has become such a valuable part of your business. HN Hanka N. Secretary Non-Profit Organization Management Used the software for: 1-2 years ### "Reliable and Simple Email Tool for Community Use" October 20, 2025 5.0 We use Elastic Email for mass communication within our civic association. It’s been a reliable tool for sending newsletters, updates, and invitations. The platform is easy to use and offers helpful analytics. We’d appreciate more visual guidance for advanced features, but overall, it’s a solid solution for our needs. Pros I really appreciate how simple and intuitive the interface is. Even without technical background, it’s easy to create and send campaigns, monitor delivery, and analyze performance. The statistics are clear and helpful, and the platform runs smoothly without unnecessary complications. It’s a reliable tool for consistent communication with our community. Cons While the platform is functional, I miss visual tutorials or step-by-step guides for new users. Some advanced features are not self-explanatory, and having more onboarding support would make it easier to train others or delegate tasks. A few tooltips or short videos could make a big difference in usability. Review Source Response from Elastic Email November 26, 2025 Thank you so much for taking the time to share such a thoughtful and detailed review! We’re really glad to hear that you find the interface simple, intuitive, and reliable. Knowing that our analytics and overall platform performance support your work means a lot to us. We also appreciate your feedback regarding onboarding and visual guidance. You’re absolutely right — clearer step-by-step materials, short videos, and additional tooltips can make advanced features much easier to learn and share with others. This is an area we’re actively working to improve, and insights like yours help us prioritize what will be most valuable for users. Thank you again for choosing Elastic Email. We’re happy to be part of your workflow, and we’re here anytime you need assistance or have more suggestions! ES Eka S. Co-Founder Information Technology and Services Used the software for: 2+ years ### "Reliable and Affordable Email Marketing Platform for Developers and SMEs" October 23, 2025 5.0 Pros Elastic Email offers an intuitive and clean user interface that makes campaign setup and management effortless. The email deliverability rate is impressive, ensuring messages reach recipients consistently. Its API integration is straightforward, making it easy to connect with platforms like Laravel and Node.js. The automation and template tools are well-designed for small to medium-sized marketing teams. Cons The dashboard performance can slow down when handling large contact lists. Some API documentation lacks detailed examples for advanced use cases. Customer support response times could be faster for non-premium users. Review Source Response from Elastic Email November 12, 2025 Thank you for taking the time to share such a detailed review. We’re so glad to hear you’re enjoying our intuitive interface, strong deliverability, and easy API integration. It’s great to know Elastic Email is helping your team manage campaigns efficiently. We really appreciate your constructive feedback about dashboard performance, API documentation, and support response times. Our team is continuously working on improving these areas, and insights like yours help us prioritize what matters most to our users. Thanks again for choosing Elastic Email and for helping us make the platform even better. VR Verified Reviewer CTO Program Development Used the software for: 1-2 years ### "Facile à prendre en main, des prix compétitifs mais doutes sur l'efficacité de la solution" December 3, 2023 3.0 Pros Nous avons utilisé ElasticEmail pendant plusieurs mois pour l'envoi d'emails marketing et transactionnel. L'outil est facile à prendre en main pour les configurations basiques (DNS, templates d'emails). L'intégration à notre plateforme s'est faite grâce à l'API REST également simple et bien documentée. Le prix de la solution pro est également très raisonnable par rapport aux autres acteurs du marché. Cons Deux bémols aux avantages cités précédemment et qui nous ont fait adopté une autre solution : beaucoup d'emails en spam malgré une configuration (SPF, DMARC, DKIM, custom domain) faite dans les règles de l'art. Sans adresse IP dédiée, de gros doutes sur l'impact de l'outil sur la réputation de notre nom de domaine. Le second point négatif est un manque de dashboard de suivi de campagne (quelques graphiques basiques et des logs évènementiels qui Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) Reason for choosing Elastic Email Le test d'Elastic Email s'est fait pendant plusieurs mois, mais nous sommes revenu à une solution que nous avions déjà éprouvé avant et qui s'est avéré plus adaptée (Brevo ex. SendinBlue) Review Source Response from Elastic Email December 5, 2023 Hi and thank you for your review. We're glad you are all in all satisfied with our services, but we're sorry to hear there are some drawbacks you experienced. If you have any issues, including those related to email delivery, do not hesitate to contact our customer support team, who will surely analyze and help you overcome any problems you experience. PT Pankaj T. Supply Chain Officer Building Materials Used the software for: Less than 6 months ### "Pretty cool mailbox" May 21, 2024 5.0 Pros Elastic Email really enhances our experience in email management. Cons I do not have any complaints while checking emails on it. Review Source Response from Elastic Email September 24, 2025 Hi Pankaj, Thank you so much for your kind words! We’re thrilled to hear that Elastic Email has enhanced your email management experience. If you ever have suggestions for new features or improvements in the future, we’d love to hear them. ES Erik S. Manager Internet Used the software for: 2+ years ### "A great email-marketing supplier" March 22, 2021 5.0 We could integrate transactional messaging with SMTP as well as use some API-based tools. The solution works well. The documentation answered our questions. Pros As a startup, we have to care of our expenses. Elastic Email offers a great product to a good price. And we do love their support team. We did not need them often, but whenever there was a question, their fast reply solved our pains. Cons Several clients share the same IP. So as a startup, we did not pay the daily fee for the dedicated IP. So from time to time our emails have been blocked by spamfilters. In these cases, we had to resend some single messages again. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Elastic Email Pricing and features. Review Source Response from Elastic Email March 24, 2021 Erik, thank you so much for your review. We're happy that you enjoy using our platform and of course, we'll let our Support team know about your opinion. We'll also take a look at the IP concerns that you put in your review. SR Scott R. Technical Director Computer Software Used the software for: 2+ years ### "Reliable email delivery" November 2, 2022 5.0 A great service that we plan on using indefinitely Pros When looking for an email delivery service we chose Elastic because of the choice of integration options, developer documentation and customer support. In over 5 years they haven’t let us down. Cons The admin portal and delivery logs have changed a few times which hasn’t always been clear. Review Source Response from Elastic Email November 8, 2022 Hi Scott, thank you for such a kind review! We're glad you are satisfied with our services and you're our loyal and long-term customer. We will also take your feedback regarding the admin portal and delivery logs into consideration. MH Masud H. Customer Support Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Managing Email Campaigns Made Easy With Elastic Email" January 11, 2024 5.0 Pros I like the ease of email campaign management It comes with seamless engagement tracking features The software comes with lots of contact listing and management features Cons With Elastic Email, we have not had serious problems Review Source Response from Elastic Email January 12, 2024 Hi Masud, thank you for your kind review. We're happy to hear you're satisfied with our services, and you find our platform useful and user-friendly. BM Babak M. Software Engineer Computer Software Used the software for: 2+ years ### "Simple but effective" October 4, 2019 4.0 Pros Very simple and easy to use. Some templates that you can use them to start your job. Good documented APIs. Cons Bad User Experience on the app. Sometimes it takes me lots of time to find a feature (for example the list of users). Review Source Response from Elastic Email October 29, 2020 Hello, thank you for sharing your thoughts on our platform. We are very happy that you're enjoying Elastic Email! Our developers and UI designers are constantly working on improving our website so we hope to meet your expectations soon. If you need any assistance, drop us a message and we'd love to help with anything we can. RH Richatd H. Founder Events Services Used the software for: 2+ years ### "From Italy" September 2, 2022 5.0 Pros Integrates prefectly with Mailpoet and WordPress. Cons I'd prefer a direct integration between Elastic and WordPress Review Source Response from Elastic Email September 12, 2022 Hello Richatd, thank you for your positive review and for appreciating our services and integrations, we'll take your advice into consideration. We also encourage you to sign up for our newsletter to be up to date with all of the changes and new integrations coming. TD Tania D. owner Arts and Crafts Used the software for: 6-12 months ### "Elastic is a bad choice" January 21, 2023 1.0 The customer support is the worst. Repeatedly get rude, canned or totally irrelevant responses. In trying to get answers to all the errors in the logs (for a clean list I have used for years before Elastic) the Elastic reps repeatedly stated that the issue was "your contacts don't want to receive your emails." This is just frustration, not problem solving. Pros Elastic is supported by my Cloudways server Cons Terrible IP reputations. My list is tailored and clean. I had no problem sending to this list before. Since switching to Elastic I have had bounces, throttling, greylisting, blocking, etc. I hired a deliverability expert who looked at the logs and said Elastic sends from IP's with low reputation and my deliverability is affected by that. Reason for choosing Elastic Email My server supported Elastic Review Source Response from Elastic Email January 24, 2023 Hi Tania, we are sorry that you had such a bad experience with us. We're sure our customer service didn't mean to be rude, and we're sorry you had that impression. We care about the reputation of our IPs, so the quality of the list is a natural suspicion that negatively affects your deliverability. Because you use our services through the Cloudways server, we have no way to search your account based on the information you left here, but we really want to help you with your problem, so once again, we highly encourage you to contact our customer service. AS Antoine S. Digital Manager Construction Used the software for: 2+ years ### "Good software for the price" March 22, 2021 3.0 Elastic email is a fairly good software, if I can dig out how I can add custom fields into emails, I would appreciate way more my experience. Pros The software is really inexpensive compare to other ones out there. Tracking and dashboards are really easy to use and have a lot of information Cons I could not found the place to input custom fields on the contact or put personalize fields into the email, I am only able to add standard fields into them. I don't know how reputation is calculated, but you can drop really easily which will cause further problem when sending emails. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Elastic Email The price Review Source Response from Elastic Email March 25, 2021 Hello Antoine! Thank you for your review. We've read it carefully and we sent your thoughts on custom fields and reputation to our Product team. Thanks to reviews like yours we're able to improve our service and provide our customers with the best experience possible which is our main goal. Many thanks Antoine! EZ Eros Z. tecnico commerciale Commercial Real Estate Used the software for: I used a free trial ### "Top Elasticmail" November 2, 2022 4.0 Excellent platform that I use often and I have recommended it to other companies like: Sonical and Blinkup. Pros ease of use of the platform and management of email lists really easy. Cons concept of navigation between the menus of the platform to be improved Review Source Response from Elastic Email November 8, 2022 Hi Eros, thank you for such a kind review! We are extremely happy you find our platform easy to use and recommendable. RL Rafael L. Manager Marketing and Advertising Used the software for: 2+ years ### "Start to send emailing easy" November 3, 2016 4.0 You can start your emailing to your costumers very fast and easy, you can use his website or your own tools, like cms or ecommerce. Your configuration on dns is easy to do and secure ! Your email have more oportunities to arrive to your costumers. Pros Very easy to start and configuration Cons The price and some time the ip (free) has in balck list or gray. but not a lot of... Review Source Response from Elastic Email October 29, 2020 Hello, thank you for sharing your thoughts on our platform. We are very happy that you're enjoying Elastic Email! If you need any assistance, drop us a message and we'd love to help with anything we can. VR Verified Reviewer Freelance Digital/Web Designer Internet Used the software for: Less than 6 months ### "They will delete you and keep your money" May 23, 2018 2.0 Pros Easy to use and easy to set up. Cons You pay them (albeit a low fee) and if they don't feel you are getting good open rates or data, which is fine on other ESP's such as Mailchimp has high bounce rates they will delete your account BUT keep your money. They don't even offer any advice. Worst ESP I have used and warn you to stay away. All emails I tested went to spam and emails won't deliver to Gmail. Review Source Response from Elastic Email October 29, 2020 I'm sorry you feel you have not received great service from our team. We are constantly monitoring the quality of sent emails to ensure that no phishing emails are distributed. I'd like to also assure you that all the questions asked by our Success Team are relevant to the cases to make sure everything works smoothly and without any additional issues,. If you'd like to further discuss your case, our Customer Success Team would love to hear from you! RG Richard G. Operations Manager Management Consulting Used the software for: Less than 6 months ### "THEY BREACHED DATA PROTECTION IMMEDIATELY " June 12, 2018 1.0 Nothing at all was beneficial. Company was ridiculous to deal with and email support only with people who dont comprehend what they are doing Pros Absolutely nothing is positive about the usability of the software or the service. Clunky, slow to respond and restrictive. Cons The service is appalling. They sent me information that was from a completely different account to my email address asking about it. These were 2 completely separate companies with no link. When i wrote back to them, their response was "First of all there's no need to shout. Cool down" that was over an email from someone called Manuel. Absolutely disgusting company! Review Source Response from Elastic Email May 13, 2020 Hi, Sorry for the experience you had. Unfortunately, I have no way to check this as it happened in 2018th. I would like to inform you though that our Support Team went through very advanced training and customer satisfaction is at a rate of over 95%. Feel free to check us and see what has changed since then. AV Ariel V. Devops Used the software for: ### "Slowlest email delivey mechanism" September 3, 2016 1.0 I have three days using the service. i have a queue of email that are not been sent for hours every day. They degrade my service everytime thst they have the chance and I have too contact support to clean the queue and they are so slow to response Pros Rest api Cons LIFO queue with a huge email delivery. Slow and untrackeable support Review Source Response from Elastic Email September 3, 2016 Hello Ariel, I see your support threads at support.elasticemail.com and it looks like everything was resolved. I will reach out to your personally on this support thread to make sure everything is working properly. You ran into some new account throttling which is necessary to protect recipients, our customers and our network. Thanks! pC piero C. marketer Internet Used the software for: Less than 6 months ### "Very poor overall." November 12, 2020 1.0 Overall very poor.Did not use the service very much as the emails were mostly going to spam.Only used to send some marketing emails.Account closed, accused of sending phishing emails,which was untrue.On asking to send copy or details of offending emails sent, none given.Support said Account is closed and will not be reopened and do not reregister for a new account.Really bad customer support. Pros cheap.It's true you get what you paid for!!! cheap service,cheap support Cons No real support. Can close your account for any reason they like without giving proof of violations. No refunds on unused credits. Review Source Response from Elastic Email January 29, 2021 Hi Piero, we've checked your conversations with our Customer Support team, and looks like you had just two. Both successful. And looks like you receive our notification about your emails. We'll be happy to see how we can help out. Just send us an email. Similar Products Featured