# CylanceENDPOINT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CylanceENDPOINT the right Endpoint Protection solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148333/CylancePROTECT/reviews --- CylanceENDPOINT 4.6 (65) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CylanceENDPOINT Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews TB Tonia B IT AdministratorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: Less than 6 months. “It would be nice if they also had a feature for the Firewall settings.“ June 22, 2023 BS Brendan S Technology ManagerNon-Profit Organization Management, 201 - 500 employeesUsed the software for: 1-2 years. “False positives for Adobe CS updates seem endless.“ November 11, 2020 bf blair f OwnerConstruction, Self-employedUsed the software for: More than 2 years. “I have never had a problem with it and from time to time I have used it stacked with other security related software without any conflicts.“ March 28, 2024 CB Chris B IT Services ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Very easy to deploy the application to endpoints, cloud management is easy to use and mange deployment.“ March 22, 2022 BS Brendan S Technology ManagerNon-Profit Organization Management, 201 - 500 employeesUsed the software for: 1-2 years. “It provided outstanding protection for all our Windows and Mac endpoints.“ November 11, 2020 ## Showing most helpful reviews Showing 1-25 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brian F. IT Manager Construction Used the software for: 2+ years ### "Ignore the marketing hype, for endpoint protection this is the real deal" May 7, 2019 5.0 I have a significant number of users out in the field with limited or no edge protection, so a cloud based endpoint solution is an obvious first step. With a traditional AV client that includes web filtering, which we also have, I would consider those endpoints EXTREMELY vulnerable. Even with excellent email filtering, which we also have, there are just too many things that can go horribly wrong. With three years experience and NO compromised endpoints, I can focus on other security layers instead of faffing around fixing endpoints. Pros In the three years we've been protecting our endpoints with CylancePROTECT, we have had ZERO incidents across ~250 endpoints. I have tested the Cylance client against true zero day attacks, not recognized on VirusTotal, shared with me by an MSP friend. He has had many clients compromised by ransomware, several more than once, with nuke/pave/restore for the entire organization being the typical response. When I throw attacks against old-build agents, and those attacks are obliterated, it helps me sleep better at night. I don't see these attacks in my environment, hence the testing. The endpoint is the focus of the last line of defense, so PROTECT is critical in my security posture. Cons In comparison to traditional signature-based (useless) AV, CylancePROTECT and CylanceOPTICS seems expensive. That's why my MSP pal doesn't have his SMB clients on this product, they can't comprehend the value proposition of something so different to what they're familiar with. I guess that's why the marketing initiatives can seem a little over the top, it's hard to get the idea across when some hater says "doesn't detect EICAR!" Review Source SR Simha R. Senior Information Security Specialist Financial Services Used the software for: 1-2 years ### "Script Blocking and Machine Learning is CylancePROTECT's Strength" September 13, 2022 4.0 Very pleased. Pros Easy to deploy and manage policies across 1000s of assets in the corporate network. Has coverage for various OS platforms, including Windows, Linux, and macOS. Can perform bulk quarantine across all hosts for a known threat. Whitelist or exclusion is easy to setup. A user friendly console for reporting and oversight dashboard for threat trends and malware families. Cons Some times results in false positive for the script module and could get tricky to manage exceptions if one is not fully aware of the gaps they can introduce by simply whitelisting system paths where most malware run. Could include real-time sandbox capabilities like other competing products in the market Alternatives considered [CrowdStrike](https://www.capterra.com/p/147662/CrowdStrike-Falcon/) Reason for choosing CylanceENDPOINT Cost and implementation challenges. Required features were covered by CylancePROTECT Switched from [Symantec Endpoint Security](https://www.capterra.com/p/227396/Symantec-Endpoint-Protection/) For EDR capabilities and increased malware infections Review Source BS Brendan S. Technology Manager Non-Profit Organization Management Used the software for: 1-2 years ### "CylanceProtect was great. Blackberry Protect? Not so much." November 11, 2020 3.0 Pros CylanceProtect was by all accounts, the best endpoint protection on the market. It provided outstanding protection for all our Windows and Mac endpoints. Cons Since Blackberry bought them in 2019, the "merging" of the two companies has been clumsy. The Cylance website dashboard was clean and somewhat easy to use. The Blackberry website looks like it was designed by someone who still uses a Blackberry mobile phone. Mac OS Big Sur is being released this week, and the endpoint client for it (that really should have been released with Catalina) is still not available. False positives for Adobe CS updates seem endless. I'll be looking at alternative options when our licensing expires next summer. Alternatives considered [CrowdStrike](https://www.capterra.com/p/147662/CrowdStrike-Falcon/) Reason for choosing CylanceENDPOINT Simplicity and class-leading reputation. Review Source bF blair F. Owner Construction Used the software for: 2+ years ### "CylanceProtect really works." March 28, 2024 5.0 I have never had a problem with it and from time to time I have used it stacked with other security related software without any conflicts. Pros \-AI based detection. -Respectable/reputable Canadian company. -Set and forget protection. Cons \-Occasional false positive on more obscure software. But it is easy to set global policies to remedy this. Reason for choosing CylanceENDPOINT It has a proven track record and is implemented in thousands of businesses. Switched from [Microsoft Defender for Endpoint](https://www.capterra.com/p/219686/Microsoft-Defender-for-Endpoint/) Wanted a lighter product with proprietary AI detection. Review Source TB Tonia B. IT Administrator Non-Profit Organization Management Used the software for: Less than 6 months ### "Cylance Review" June 22, 2023 5.0 Blackberry Cylance Protect is very light weight and does not impact the PC's performance. It uses AI and seems to do a great job. It would be nice if they also had a feature for the Firewall settings. Pros Blackberry Cylance Protect is very light weight and very powerful. Cons does not offer any enhanced firewall settings Alternatives considered [Malwarebytes for Business](https://www.capterra.com/p/251770/Malwarebytes-for-Business/)[Avast Premium Business Security](https://www.capterra.com/p/216277/Avast-Business-Antivirus-Pro/) Reason for choosing CylanceENDPOINT Blackberry Cylance Protect is very light weight and has very little impact on my environment. Review Source CB Chris B. IT Services Manager Information Technology and Services Used the software for: 2+ years ### "This product will save your backside!" March 22, 2022 5.0 Extremely positive. We recommend using a MSSP to help manage the product (EDR service) for best protection. Pros Very easy to deploy the application to endpoints, cloud management is easy to use and mange deployment. The product is very configurable to customize to your needs. Malware detection and removal is outstanding. Cons Trying to configure the policies on your own can be a challenge, be sure to acquire the product from a MSSP to ensure you set it up right and have ongoing support. Alternatives considered [CrowdStrike](https://www.capterra.com/p/147662/CrowdStrike-Falcon/)[Carbon Black EDR](https://www.capterra.com/p/240695/Carbon-Black-EDR/) Reason for choosing CylanceENDPOINT Product performance and price. Switched from [Trellix Endpoint Security](https://www.capterra.com/p/151734/McAfee-Endpoint-Security/) Product worked the best, was easy to use, and allowed for a very sophisticated deployment model with out complications. Review Source CS Chris S. IT Director Accounting Used the software for: 2+ years ### "Great protection and effective" April 8, 2021 5.0 Overall, I am very pleased and this software seems to work great. I do wish there were some more EDR capabilities with this software however. Pros With Cylance I feel that my organization is safely protected against all threats and we have never had an issue in three plus years using this. It is very easy to install and has a very small footprint which makes it nice for our PCs. Cons Creating policies and exclusions is a bit clunky but once you figure it out it's okay. It can also have many false positives which are easily maintained through the portal. Alternatives considered [Malwarebytes for Business](https://www.capterra.com/p/251770/Malwarebytes-for-Business/) Reason for choosing CylanceENDPOINT We wanted to utilize the new technology such as AI contained within new antivirus software. Switched from [Symantec Endpoint Security](https://www.capterra.com/p/227396/Symantec-Endpoint-Protection/) We were seeking a next-gen antivirus for our organization. Review Source CR CRAIG R. CIO Accounting Used the software for: 2+ years ### "Does a good job" August 10, 2021 5.0 Positive. We are getting more formalized about security in our company, and BlackBerry Cylance is a good partner in this effort. Pros I feel our systems are well protected with BlackBerry (formerly Cylance) Protect (and Optics). Cons The setup is a little complex (policies, zones, rules, etc.), but is not really unlike other similar products. Alternatives considered [Trend Micro Smart Protection Complete Suite](https://www.capterra.com/p/238554/InterScan-Messaging-Security/) Reason for choosing CylanceENDPOINT Cost, ease of implementation, minimal CPU load Review Source Stella P. Chief Of Operations Automotive Used the software for: 1-2 years ### "CylancePROTECT is ideal to eliminate threats (virus, spam)" December 21, 2018 5.0 We manage to eliminate and maintain our devices free of all types of threats and at a considerably low cost. Cylance works perfectly to block and eliminate viruses and spam. It is very fast and scalable. Pros Cylance is very effective to block any type of virus and spam. Cylance is ideal to keep the devices free of threats. It has a very fast and simple installation. We had no delay at the time of installing CylancePROTECT. In general, Cylance is a very fast, safe and effective product that works in multiple operating systems. Cons Some users report problems with support. They have problems because it is necessary for the support to have more information (more technical notes are missing). Review Source Cameron R. System Analyst Information Technology and Services Used the software for: 1-2 years ### "The best hands down" May 10, 2019 5.0 Cylance bridges the gap that other antivirus fail to. No more on demand scanning and periodic scanning of your PC. Cylance runs in the background like your PCs own personal security team. It is always scanning to make sure your completely protected at all times. Pros I like the fact that is does antivirus different from all of the rest. It makes you feel so much more protected than with other solutions. Because of this our computers are the most protected things in the office and it has prevented an unlimited number of attacks for us Cons There isnt anything I dislike about it this product Review Source Patricio I. Consultor TI Information Technology and Services Used the software for: 1-2 years ### "Gran herramienta antivirus y EDR" March 19, 2024 5.0 Es un producto genial el cual una vez instalado y parametrizada la protección desde la consola, te olvidas de todos los problemas incluso de la actualización de firmas, ya que su protección se basa en inteligencia artificial y no en bases de datos de firmas. Considero que es uno de los mejores productos de ciberseguridad en la actualidad. Pros \- No se basa en actualizaciones de virus, en vez de eso tiene un agente con Inteligencia Artificial que supervisa procesos y protege los endpoints. - El producto es liviano y no utiliza casi procesos de los equipos, es tan liviano que ni se siente que lo tienes instalado y protegiendo. - El producto tiene muchas integraciones con virustotal.com, en el cual desde la propia consola de administración se pueden ver reportes y consultas de virustotal. Cons \- CylanceProtect (antivirus) y CylanceOptics (el modulo EDR) se deben instalar con 2 instaladores por separado, cosa que no tiene sentido y perfectamente pudieran estar ambos módulos en 1 mismo instalador. - El programa no puede despliegarse directamente desde la consola, por lo que debe instalarse localmente, o hacer un despliegue desde herramientas externas como una GPO, en otros productos de seguridad se pueden desplegar desde la consola directamente, creo puede mejorar Cylance en este punto. Reason for choosing CylanceENDPOINT En las pruebas realizadas el Cylance era mucho mas liviano en consumo de recursos, con un mejor costo y tambien la tecnologia es muy interesante. Review Source TM Todd M. IT Technician II Telecommunications Used the software for: 6-12 months ### "Finally, a smart AV!" September 18, 2018 5.0 Cylance has done a much better job of protecting our endpoints than our previous AV. We didn't know how much better it was until we realized just how much malware was slipping through our previous AV. It also doesn't stress our endpoints like our previous AV did when it would run scans and make some of our endpoints become sluggish until the scan was done. Very efficient, very effective antivirus! Pros Cylance is simple to use and does a fantastic job of protecting our endpoints! The behavior-based engine is much more accurate and responsive than traditional signature-based antivirus. By taking a look at how an application acts, it can stop it from running without the need of a diffinition. The interface is easy to see what's going on on your endpoints. As well as make changes such as whitelisting applications or globally blocking a file. Cons WHen you first set it up in your environment you will need to whitelist many of your requred applications as they can get blocked at first run. Review Source JM Jonathan M. I.T. Administrator Legal Services Used the software for: 1-2 years ### "Cylance is one of the best malware protection tools for small businesses" May 31, 2019 5.0 Cylance ensures that each endpoint is fully protected and allows easy whitelisting for anything it gets too grabby with. Pros Cylance is very, very thorough in regards to what kinds of applications are allowed to exist and execute on your endpoints. Not only does it ensure files are secure, it also monitors processes to make sure they don't run rogue and start executing dangerous code that would cause problems, such as a Stack Pivot. Cons It can sometimes be a bit overzealous, quarantining legitimate tools and files that seem suspicious just because it's not in their database or otherwise "PUP" Review Source AL Aaron L. IT Manager Oil & Energy Used the software for: 2+ years ### "Great Antivirus" November 20, 2018 5.0 Keeping network and computers protected throughout Pros Easy to manage and have not seen as many infections come through. Keeps out a lot of unwanted programs out Cons It blocks a lot of admin tools and there are a lot of config settings on admin side but this also is useful Review Source SE Sebastien E. Lead Analyst Programmer Research Used the software for: 1-2 years ### "Comprehensice enterprise protection" May 23, 2019 4.0 Pros Seems very effective so far. I like being able to manage and monitor suspicious activity or whitelist for all the machines that I admin. Not too intrusive and resource friendly Cons Took a little while to tune in order to not block too many things. Some apps required help from support and took a few days to figure out why they were blocked. Review Source VR Verified Reviewer Quality Assurance Engineer Computer Software Used the software for: Less than 6 months ### "New AI Antivirus with some flaws" December 17, 2018 4.0 Pros The idea that its looking at files in new ways and checks executions wiith AI is definitely the way forward. Cons The Webinterface is the only way to allow, block or check Software and quarantined files. There is no way to change the language, its based on your browser setting and features ONLY work in english. Unfortunately this software is a massive cpu hog. Review Source VR Verified Reviewer Security Operations Centre Analyst Computer & Network Security Used the software for: 1-2 years ### "Robust Endpoint Security" February 6, 2019 5.0 Pros Software was easy to deploy while meeting or exceeding detection rates in competing products. Cons "AI" features relatively new to scene. As-yet unproven over long term use. Review Source salah eddin A. Associate Software Engineer Computer Software Used the software for: Less than 6 months ### "A good protection is one that doesn't hinder your work" December 13, 2018 5.0 Pros Cylane is quite silent, it can be demanding for some moments on memory, but most of the time you won't notice it's there, which as a developer is something I highly like. Cons If you have it, it's probably due to your company requiring a security software. Review Source VR Verified Reviewer Freelance IT consultant Information Technology and Services Used the software for: Less than 6 months ### "Buy and be Forgotten" December 19, 2018 1.0 Pros It suppose to address the latest zero day attack issues..... Cons No Support Company seems unstable Never get to speak to the same person from support twice Seems to be forgotten after purchase Review Source VR Verified Reviewer IT Specialist Telecommunications Used the software for: 6-12 months ### "Good program to have on network" April 30, 2019 5.0 Very easy to use but needs customization, and there are some kinks to go through Pros Company got hit with Ransomware Servers and systems that had this, were protected Cons Systems that did not have this go infected with Ransomware Review Source Tejas G. Associate Security Consultant Computer & Network Security Used the software for: Less than 6 months ### "Great AI based product for threat protection." October 2, 2018 4.0 This endpoint protection might help to prevent a zero day attack because of its machine learning approach and ability of artificial intelligence which is a big thing as no other threat protection product can do that Pros The best part is it works independent of signatures! It is capable of detecting and quarantining malware's in open as well as isolate networks without continues signature updates. Its compatible with Windows and Mac OS. Cons At the time I was doing vulnerability scan during which I was trying to gain the root access of particular host, the Cylance threat prevention which was running on that host, failed to detect the root access and did not block the scan which is not good as other endpoint protections like Symantec could have been be able to do. Review Source KL Kevin L. IT Director Oil & Energy Used the software for: Less than 6 months ### "SANS Ranked it number 1 for 2016!" April 20, 2017 5.0 We have been very happy with this product, it acts as a secondary to Symantec AV. It requires no internet connection, no updates, and is AI, not based on known signatures. You are at risk for 0-day exploits without this product. Pros Easily cloud managed, no updates required. Cons Its a little pricy, but worth it. Review Source PR Pedro R. Senior IT InfraStructure Analyst Financial Services Used the software for: 1-2 years ### "PCI-DSS Compliant Solution for a fair price" March 14, 2023 5.0 We decide to use Cylance after moving for a PCI-DSS scenario. From all the Top Tier solutions, cylance was the easiest to deploy, the most reliable, affordable solution for us. Pros High grade detection for Zero day Threats, Easy to deploy and User, Support Team very good. Cons The support team only use enlish language, this can be hard for some teams. Alternatives considered [CrowdStrike](https://www.capterra.com/p/147662/CrowdStrike-Falcon/)[SentinelOne](https://www.capterra.com/p/152564/Endpoint-Protection-Platform/) Switched from [Bitdefender GravityZone](https://www.capterra.com/p/58388/BitDefender-Enterprise-Manager/) Not a very good solution. Review Source JL Jack L. Network Administrator Financial Services Used the software for: 2+ years ### "AI Based Incredible AV" August 22, 2019 5.0 Very Positive, I believe this is the future of antivirus/antimalware. Pros Previously our organization used Trend Micro for our AV solution. The problem with signature based solutions is they can be easily defeated. We suffered from infections that were detected after it was too late, such as ransomware, since there is a lag between the release of malware and the updated signatures to detect them. Upon installing Cylance, we have not had a single infection.. ever. It can dissect what a program is going to do based on an AI algorithm and determine before it runs if it is malicious. Another big bonus is you don't run background scans, Cylance runs one initial background scan and then only scans realtime items when they open.. it's ram/processor footprint is incredibly small and is very easy to install. Cons It is more expensive than traditional AV, but it's the most important security function on any system. You pay for what you get. The initial setup is different than traditional AV, you must run it in test mode to catch false positives and whitelist scripting folders. It has certain restrictions to folders or files with full control from the "everyone" security group. Switched from [Trend Micro Deep Security](https://www.capterra.com/p/238491/XGen/) Poor results from previous software Review Source cP corina P. analista de garantias Automotive Used the software for: 1-2 years ### "Primal application to detect and prevent attacks in your organization." March 9, 2018 5.0 I do not have negative aspects, since it is a very well elaborated software, with guarantees of feasibility and adaptation in each company. Pros \* It is an excellent application because it is based on an artificial intelligence system, which makes it a predictive, fast and efficient unit when detecting an intrusion before reaching its final point. \* Warns, evaluates and saves an exact description of the point of origin, expanding the ability to isolate the affected or involved teams during the attack. \* Its compact and user-friendly system can be integrated with third-party applications for the administration or maintenance of network units. \* It offers practicality, stability and fidelity by keeping tasks in constant execution and pre-programmed, which helps the user to increase their efficiency in time and evaluation of reports to maintain an accurate control in the company and to be able to handle better security routines. \* It is possible to use this versatile tool in different devices separately for the protection of memory, control of scripts, control applications and review of sites with possible threats. \* The artificial intelligence system for detection is changing the way attacks are predicted. 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