# Page 2 | CylanceENDPOINT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is CylanceENDPOINT the right Endpoint Protection solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148333/CylancePROTECT/reviews --- CylanceENDPOINT 4.6 (65) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of CylanceENDPOINT ## Showing most helpful reviews Showing 26-50 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DM David M. Metadata Content Editor, Music LatAm Entertainment Used the software for: 6-12 months ### "An antivirus solution that just works without getting in your way " June 6, 2018 5.0 A well protected workstation! No viruses, trojans, exploits, or other threats in the network I use at work. Pros CylanceProtect performs its work so silently you almost forget it is there. I have been using it for a year and have only got two warnings so far: one for an old file from a temp folder that had not been picked up by the previous antivirus, and a false positive (CCleaner.exe, oddly). CylanceProtect features a "proactive defense" model, as opposed to the reactive one of other solutions, that pretty much "clean up the mess" once the damage is done. With a proactive model, when it is working as intended, you just don't notice anything as threats are eliminated before they hit you. A welcome change of method after having used so many bloated, hit-or-miss antivirus solutions before. So, in a nutshell, main pros: ease-of-use and efficacy. Cons Not much to dislike, except for the fact that it detected CCleaner as a threat by mistake. Guess it has to do with the way CCleaner works, with its far-reaching system tools. Perhaps Cylance does not want to share space with another system protection tool? Let's pretend it was just a false positive and nothing else. Also, being an endpoint solution, some users might be put off by the way it installs over your corporate network. But I am sure that would be a small demographic anyway. Review Source VR Verified Reviewer Head of IT Used the software for: 6-12 months ### "Easy to implement, valuable endpoint security software" January 15, 2018 5.0 in times of ransomware and increasing security breaches, I have gained an additional bit of 'peace of mind' when it comes down to antivirus software and blocking zero-day attacks Pros being based on AI, there is not much to configure, which makes the setup quite easy and fast. THe endpoint client can be installed in visible or invisible mode. before implementing the product we did run a comparison test against another product we are using, one traditional signature-based antivirus scanner. we all know that AI as an advantage against traditonal antivirus, but i wanted to see it action. the results were excellent! Cylance stoppes all malware as expected. the other client only did stop a high percentage of it, but a few were left running. Another thing I like: the product will need an update from time to time, but not as often as a traditional AV. Cons some features could be improved, e.g. notifications when actions are taken. I have been informed that Cylance is working on it. Review Source VR Verified Reviewer Supervisor of Network Administration Mining & Metals Used the software for: 6-12 months ### "A new era in endpoint protection" September 9, 2018 5.0 The Cylance team is great to work with, very helpful walking you through every step of implementation. We would highly recommend this company, and this product. Pros Goodbye signatures, hello AI. We are no longer constantly downloading the latest A/V signatures that are merely responding to yesterday’s threats. CylancePROTECT uses AI (Artificial Intelligence) to scan for malicious traits that are common to all malware. This is a game-changer. They claim a 99.5% success rate, and after a year of using their product we have no reason to doubt them. Leaving our previous A/V software was a bit of a risk, but we’re so glad we took the plunge! Cons There are quite a few initial false positives, and it can take some time to develop your whitelists & tweak your configurations. But once that’s done, administration is quite simple. Review Source GC Greg C. Sysadmin Retail Used the software for: 6-12 months ### "Absolute best security software on the market" November 13, 2018 5.0 From the evaluation phase to actually rolling it out I have been extremely happy with our decision to choose Cylance. I rated everything 5 stars because I truly feel like they have earned it. Thank you Cylance for your dedication to securing our network of devices and people. Pros The fact that it just works. I have evaluated several other products and ran into all sorts of issues. For the price, simplicity and performance of Cylance, I can't say enough good about this product. Cylance has a team of dedicated and knowledgeable employees who truly care about securing your network. If you are hesitant about giving them a try or you feel like your current vendor is adequate, please give Cylance a call and give them a chance. You will not be disappointed. Cons This isn't a complaint but a feature I would love to see implemented. I wish there was the ability to force agent updates when new agents are released. It's not a huge deal since the agents update on their own in a timely manner, but having the ability to do so would be beneficial. That said, I have only run into one situation where I truly wish this feature existed. Review Source JD John D. System Administrator II Insurance Used the software for: 1-2 years ### "Small footprint anti-virus that works well against know threats and zero-day attacks as well." July 6, 2018 5.0 Ease of use. Easy to manage from anywhere due to the cloud management interface. Report clients do not need to be connected to a corporate LAN to get updated setting changes. Pros Easy to install and manage from the cloud. Does not interfere with Internet connection like other antivirus program since they hook into the network. Is not overly bloated. Also, does not require constant updates in order to fight the latest viruses. Direct integration with SIEMs such as Splunk and Logrhythm. Cons Reported were recently revamped and a good degree of the filtering was removed. Reports are less userful. There is built in mechanism to deploy client software to all platforms. Silent install on Mac or Linux require writing a bash script in order to set enviroment variables for the installer instead of a packaged install. Would be nice if home product was included in the corporate license. Review Source VR Verified Reviewer information security analyst Information Services Used the software for: 1-2 years ### "Cylance the AV product" June 4, 2019 3.0 Pros It is one of the best AV product in the market. i like its detection capabilities and functionalities. previously we see many false positives but not it has improved a lot Cons it should improve its threat detection technology. Alternatives considered [Trellix Endpoint Security](https://www.capterra.com/p/151734/McAfee-Endpoint-Security/) Reason for choosing CylanceENDPOINT it is less cost compared to mcafee Review Source James S. Director of Technology / Data Security Officer Education Management Used the software for: 2+ years ### "Has saved me TONS of HOURS yearly in protecting networked devices from viruses and trojans!" January 9, 2018 5.0 Pros The client app is simple and unobtrusive. The Admin GUI is a breeze to navigate through and get reports along with quarantining anything new. Cons You can't quarantine the actual device if it gets hit by a nasty; you need to rely on your network infrastructure hw and/or sw to block the device/user. Review Source Andrew V. IT Helpdesk Technician Computer Software Used the software for: 1-2 years ### "Best Anti-Virus out there" March 20, 2019 5.0 Pros Cylance is super easy and hands off. Once installed it does its thing and you don't have to worry about scans running or certificates updating. It does one basic scan over the computer than scans any file it comes in contact with. It runs super light on the computer which is a big plus to keep our users running at full speed. Cons I can't think of any complaints about this product, It has been super great all around. Review Source RM Russ M. Director; Information Services Government Administration Used the software for: 2+ years ### "Sleep Easy" April 10, 2019 5.0 Of all the end-point protection products that I have used or tested over the years this is by far the best. True zero day protection which is far superior to any of the definition based end-point products. People can debate whether or not it is true AI, but, I slept fine during Crypto-Locker and WannaCry scares knowing that I wasn't dependent on someone getting infected with a variant, a security team to reverse engineering it, and hoping my end-points got the new definition files in time. Easy installs, minor resource consumption, great visibility to administrators via portal. Pros Works incredibly well minuscule resource consumption on end-points no definition files great administrator visibility Cons higher priced than some competitors end-users can't initiate a scan Review Source Doug S. Technology Services Manager Used the software for: 1-2 years ### "great next generation protection software" February 20, 2018 4.0 We plan to leave traditional AV software behind and proactively prevent ransomware, spyware, etc. Pros Prevention is utilized rather than reaction (which is what the AntiVirus applications are doing). This a welcome alternative. Cons Not a simple way to uses your own policy to become the default policy for new devices added to the network. Review Source VR Verified Reviewer Staff Test Infrastructure Engineer Computer & Network Security Used the software for: 1-2 years ### "Great enterprise endpoint security solution" May 27, 2018 5.0 Pros CylancePROTECT is cloud managed and eases the administration tasks when having hundreds or thousands of assets to configure/check. Cons There is nothing remarkable to say here at this moment. Maybe the notifications might be improved when something happens and needs your attention. Review Source Kelly Speers I. Owner / Principal IT Consultant Computer & Network Security Used the software for: 1-2 years ### "Cylance Protect with Optics for security" July 16, 2019 5.0 we have been very impressed with Cylance and will continue to recommend and use. Pros The software is lightweight and does not bog the system down. Cons there was a bit of a learning curve but the support was great at helping us out. Review Source CC Christopher C. IT Specialist Hospital & Health Care Used the software for: 1-2 years ### "Say goodbye to AV Def Files!" September 6, 2017 5.0 Say goodbye to having to keep up-to-date with virus definitions. Have used this software on servers with no fill effects. Works great on workstations as well.Does a great job of catching malware and zero day exploits. Pros Cylance software utilizes AI to determine if the actions or behavior on a system are risky or suspect. It does an excellent job of preventing your host from getting zero day vulnerabilities. Deployment is easy and they provided a managed solution as well. Cylance is minimal in processing power and does not impact the overall operations of s system. The web GUI is helpful and provides information about a host including IP, MAC address, host name, OS type, and if it is currently online. Cons At current, it would be nice if there was a Home Use Program. Software deployment from the server would be nice. Review Source LW Lisa W. Law Firm Administrator Legal Services Used the software for: 2+ years ### "Endpoint protection with AI" August 12, 2019 5.0 Pros Cylance is extremely easy to install and manage. It cannot be turned off or uninstalled by end users. Has protected us against malware that traditional AV would have missed. Cons Would like to see more reporting flexibility. Review Source VR Verified Reviewer System Engineer Banking Used the software for: 6-12 months ### "Replaced dated security with Cylance and glad we did." April 19, 2018 5.0 We were able to displace TrendMicro Deep Security as we were having trouble with it. We have a reduced amount of administration that is required with this product and all is good. Pros Cylance is easy to install and consumes only a small amount of resources. There is no need to monitor the definition updates and other items you need to with traditional AV. Once you get the management side of it laid out, it is really easy to work with and monitor. It is also very responsive to the cloud management changes. Cons It can be cumbersome to get everything configured and marked as OK/Safe depending on what the item is. Scripts are difficult to allow on a global bases and require more administration effort than they should. Review Source VR Verified Reviewer Business Analyst for Data Analytics Used the software for: 6-12 months ### "No reports of virus infection since we use this. No more data wipe!!" August 1, 2018 4.0 No more virus infection. Pros I like the most on this software is the way it works. It runs as background task without affecting the desktop performance of our users. Cons There is nothing i can say about cons of this software for its performance. i think the cost is the best best cons due to it is a little bit pricey. Review Source Tim Z. Security Engineer Utilities Used the software for: 6-12 months ### "Blackberry Protect" December 9, 2020 3.0 Cylance protect does a good job. It easy to use compared to carbon black and crowd strike. But the option are limited to comparing them But for a company building out a security team or that does not have a security team, it's a great tool. Pros THe ease of use and updating agent so seamless. Cons THe limited options compared to Carbon Black and Crowd Strike. Review Source HT Heidi T. Systems Administrator Information Technology and Services Used the software for: 2+ years ### "We have not gotten any viruses or Malware since we set this up on our network." November 14, 2018 5.0 Great experience, haven't had any problems or issues on our network since it was implemented. Pros Quiet software that runs in the background and has no daily or weekly scans which tie up valuable working time. Cons Errs on the side of caution, especially with password management software but that's not necessarily a bad thing. Easy to white list applications when that happens. Review Source JH Jim H. System Administrator Package/Freight Delivery Used the software for: 1-2 years ### "Best Endpoint Protection On The Market" July 16, 2018 5.0 Endpoint protection and easy solutions for virus, malware, and ransomware infections. Pros The service allows for us to block incoming trojans, protect our data, and efficiently monitor any machine's situation. If infected, we're provided an easy and intuitive path to rectification. Cons For the most part we're happy. I would like to see a the service not view so many false positives (pretty much any tool that manages hard drive space is flagged) and the option to deploy via a few more methods would be nice. Review Source VR Verified Reviewer GIS Analyst Government Administration Used the software for: Less than 6 months ### "Quick Saves" February 12, 2019 5.0 Cylance is protecting all the end devices and servers. Pros Cylance starts working immediately. Given multiple infected computers and a cylance install we were able to retrieve necessary files and configurations before reimaging machines. Cons Sometimes it's too good at blocking. The program can block necessary executables. While these can be whitelisted, it really interrupts the workflow to stop and have to update the whitelist and then push it to all devices. A more comprehensive planning session before install might help. Review Source VR Verified Reviewer Systems Administrator Education Management Used the software for: 6-12 months ### "Endpoint Security for the lone Sysadmin" January 25, 2019 5.0 Pros Simple and easy installation and deployment, support was very helpful Cons Many features are only available with a premium package Review Source TP Thomas P. Senior Analyst IT-GRC Investment Management Used the software for: 2+ years ### "Cylance leads in end point protection" April 5, 2019 5.0 Pros It has the highest protection rating out of all other products that were tested. Cons Very difficult to explain to auditors how this works. Review Source SB Sean B. IT Support Consultant Higher Education Used the software for: 2+ years ### "Great AntiVirus product that takes some configuration" March 28, 2019 5.0 Cylance has been a great product for us. It's done a great job catching potentially malicious programs and processes. The oversight with the console is also very useful. Pros Cylance protect is a great next gen antivirus product. The console is really easy to use and the device policies are highly configurable. Cons The device policies are highly configurable but the options are not terribly straight forward. The process for putting in waivers for memory protection and execution control is a bit confusing. Review Source Delys C. Analista Used the software for: 6-12 months ### "quiet in regards to the safety of my equipment" June 25, 2018 4.0 tranquility security and protection at low cost Pros ease at the time of download constant maintenance in security and protection of equipment protecting them from constant threats of viruses, accessible and competitive value Cons In fact, my experience has been of total satisfaction until now we have had the protection offered by the software without presenting any flaw Review Source JL Jasmina L. Financial Specialist Financial Services Used the software for: 1-2 years ### "Great Antivirus" December 18, 2018 5.0 Allowed us to better protect network and computers from threats Pros It does not allow in many threats to network/computers if you deploy to all PC's Cons There are many settings to be configured when setting up admin side Review Source Similar Products Featured