Who Uses This Software?

Infor CRM provides robust, flexible solutions in over 70 industries.


Average Ratings

11 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $65.00/month/user
  • Pricing Details
    Please contact an Infor CRM representative for more information.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Infor
  • www.infor.com
  • Founded 2002
  • United States

About Infor CRM

Infor CRM delivers tools for individuals, teams, and companies focused on increasing sales performance and the insights to optimize sales, marketing, and service strategy and execution. Infor CRM provides sales teams with rich customer information from interactions and transactions across the business and accommodates the modern flexible workforce with multiple access methods. Robust process automation capabilities enable efficiencies and the application of best practices across sales teams.


Infor CRM Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

Infor CRM Reviews Recently Reviewed!

A CRM that should only be used for training for an individual that has never used a CRM

Nov 14, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Pros: Only takes a week to really understand the functionality of the tool. Great for 1st time sales teams but eventually they are going to need a much more intuitive product.

Cons: Clunky, looks like it was made in the 1980, and really is not that reliable because it crashes at times

CRM REVIEW

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: THIS PRODUCT IS VERY EASY TO USE COMPARED TO OTHER SOFTWARE OUT THERE. THERE'S NO DOUBT THAT ANYBODY NEW TO CRM COULD LEARN ON THERE OWN WITH IN 30 MINUTES OF USE.

Pros: THE ACCURACY OF THE RATING, I DON'T HAVE TO WORRY ABOUT UPRATES LATER IN THE FUTURE. WHAT YOU SEE IS WHAT YOU GET.

Cons: THE ONLY CON AND ITS A VERY MINOR CON IS THAT SOMETIMES IT WILL LAG FROM ONE PAGE TO ANOTHER, BUT AGAIN IT'S JUST A VERY MINOR LAG.

Recommendations to other buyers: GET IT!

Frustrations with ERP Integration

Aug 18, 2016
3/5
Overall
2.5 / 5
Ease of Use
3 / 5
Features & Functionality
2.5 / 5
Customer Support
1.5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The Outlook integration is seamless (if you run PCs). Record history, documents, new contacts and accounts directly to the CRM without leaving the comfort of outlook... Ignore all of the above if you have MACs - Infor doesn't support it.

Cons: Infor and Sage advertised by Brainsell as a seamlessly integrated CRM. However, a third party software 'Starfish' is needed to translate between the two products. Starfish is far from efficient, and struggles with custom ERP integration.

Recommendations to other buyers: Gain a full understanding of what 'seamless integration' means to the vendor. I envisioned a straight pass-through of data, this is not the case. Ensure you're using the right CRM for your reps. Our 'seasoned' sales force has had difficulty adjusting to Infor after using Sage alone for the past 10 years.

Vendor Response

by Infor on August 22, 2016

We take your comments very seriously and will attempt to contact you to discuss your issues. Our customers are very important to us and we are committed to ensuring the highest level of satisfaction.

Experience With Infor Saleslogix

May 18, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I call it Infor Saleslogix (ISLX) CRM Enterprise because Infor has a number of CRM offerings (Inforce, Epiphany, Infor CRM Business, etc). ISLX Enterprise, although, long-in-tooth, provides the most comprehensive Customer Relationship Management solution on the market Out-Of-The-Box. Besides being one of the most intuitive, and easiest to use offerings, ISLX Enterprise includes Sales Automation, Marketing Automation, Customer Service Automation, Complete Mobile CRM, highly advanced Outlook and Gmail Integration, and 100GB of Data Storage for each 50 users (which is often overlooked when comparing Cost and ROI. Infor SLX Enterprise is available as a Cloud, On-Premise, or Hybrid Offering. At 48% the cost per user of SFDC Lightning (excluding storage), ISLX CRM has an overall productivity rapid-return-on-value built-in.

Pros: Easy-to-Use, Robust Out-of-the-Box, Configurability,, Flexibility, Rapid Return-of-Value, ROI generally less than 1 year (usually 6-8 months); Fast and Easy Navigation. Price-to-Value; and Rapid Implementation. Outstanding Outlook and Microsoft Office Integration (Outlook, Excel, Word, Sharepoint).

Cons: Beauty and Speed are usually not Congruent. Infor Hook and Loop designers need to step-up and close the gap on the user interface. Infor needs to focus on an greatly robust application eco-system (1st 3rd party integration -not just ION, vertical industries providers, re-invest in business partners, increase marketing awareness with success stories, and product collateral; use competitive wins that make sense. Finally, WIN Something BIG, and let everyone know you are in the game, or Go Home.

Product has been user friendly. Enjoying out training so far.

Jun 05, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The product is user friendly and our consultant has been very helpful getting us set up.

Cons: We have had a few conversion issues, but our consultant fixes any outstanding issues.

Recommendations to other buyers: Really review your current sales/marketing process. Infor had every wish item we needed for half the cost of the leading competitors.

Very good product...easy customization to your sales process

Mar 23, 2015
3/5
Overall
2.5 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: Customization options are extensive but the ability to just 'jump-in' and start using the product right away was very easy and a big plus for us. The user-interface was logical and easy to pick-up and you could customize your personal dashboard very easily to view only the items that are important to your role. The ability for us to create our own sales process was a big plus -- that is, taking an opportunity from our first meet to a sale told us a lot about where to focus our time and efforts and when to call an opportunity closed. Our vendor support was always excellent and responsive although we were unclear on what level of support we could expect with our plan and what was 'extra'.

Cons: We felt that we needed to employ a full-time administrator to manage everything and since we're a small company that wasn't an option for us. There were issues for us with administrator rules and with permissions that we didn't have someone on site dedicated to managing. Again, the support from the vendor was very good but it was difficult to know the difference between a CRM issue and a vendor issue. With our most recent vendor the support was good and the people we spoke with were able to resolve any issues we had in one phone call or email.

Recommendations to other buyers: Do as much homework as possible about what your needs are versus what the product offers. The strength of the product is its customization options while we were looking for something more 'off-the-shelf'. There were a lot of layers with sharing files and folders among users where we wanted a product that when all of our users signed in, we all saw the same things. When you tried to share things with other users there were permission rules about sharing that made things overly complicated for what are needs are.

Best in its class for me

Mar 16, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It's modified to our applications. It has worked well for what it is designed for.

Cons: Graphical appearance or the working platform. Apart from this, it's good for people like me, a non IT guy.

Recommendations to other buyers: A better working platform and some easy guideline videos.

Two weeks into using product; working great so far

Jan 15, 2015
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The product is able to run from different platforms and runs easily inside of Outlook.

Cons: You can't add a new vendor through Xbar. We had some issues installing the software in-house, but it's working now.

Recommendations to other buyers: Check the server requirements if you're purchasing a standalone system.

Infor Customer Relationship Module

Oct 28, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: They are very proactive in taking care of any issues we have with the product.

Cons: There is nothing that I could suggest to change about this product.

Recommendations to other buyers: Try it out and see what it can do for your business.

Saleslogix Review

Sep 08, 2014
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Saleslogix is highly customizable. The desktop client is very responsive performance wise. The CRMs flexibility makes it a viable alternative to other CRMs that are cloud-based and less adjustable.

Cons: The language the desktop front end is written in needs to be updated to C# or another .Net technology.

Recommendations to other buyers: I would like the desktop client to provide quick performance once loaded.

Saleslogix Review

Aug 19, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Coming from the developer perspective, it is the most customizable CRM of the ones that I've worked with. It's not configurable; it's customizable! The vendor was very available to us for support. We felt that we were important to them as a client.

Cons: There were some glitches and issues, but nothing that we couldn't work around. Their syncing process was not great, so we ended up using Citrix.

Recommendations to other buyers: I¿ve looked at a number of CRMs, and if you have a business that requires something different - something that most of the out-of-the-box CRMs don¿t offer - SalesLogix is a viable option. It is easy to customize, package, and deploy. It does its own versioning and security, and if you understand it well, it can be your best friend. Also, with all of that, it is very SOX friendly.