--- title: "Infor CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Infor CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/148351/Infor-CRM/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Infor CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Infor CRM ## What is Infor CRM? Infor CRM delivers tools for individuals, teams, and companies focused on increasing sales performance and the insights to optimize sales, marketing, and service strategy and execution. Infor CRM provides sales teams with rich customer information from interactions and transactions across the business and accommodates the modern flexible workforce with multiple access methods. Robust process automation capabilities enable efficiencies and the application of best practices across sales teams. ## What is Infor CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Lead Capture](https://www.capterra.com/lead-capture-software/)[Social CRM Tools](https://www.capterra.com/social-crm-tools-software/) Top alternative Featured Overall rating Based on 26 user reviews Reviews sentiment Positive 60% Neutral 20% Negative 20% Starting price $65 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Infor CRM?[Manage this product listing](https://www.g2.com/products/infor-customer-relationship-management-crm/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Infor CRM 3.7 (25) VS. [4.4 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $65 per user, per month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (24) Ease Of Use 4.0 (18,339) Value For Money 3.1 (14) Value For Money 4.0 (12,970) Customer Service 3.6 (19) Customer Service 4.1 (14,217) ## Infor CRM alternatives [4.3 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.2 (1,341)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.6 (6,134)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Infor CRM Overview ### Which roles and teams benefit most from Infor CRM? Infor CRM is most used by sales managers, account managers, and business development teams to track leads, manage customer accounts, and monitor pipeline activity. Marketing leaders coordinate campaigns and lead follow-up, while IT leaders and technical support staff administer data, resolve issues, and connect CRM processes with business systems. Executives review sales activity and customer information for planning. Answer based on 20 reviews Overview ### What company size and specific industries is Infor CRM built for? Infor CRM targets businesses across company sizes and is designed for organizations in more than 70 industries. It suits companies that need a flexible customer relationship management system adaptable to a wide range of sectors, rather than a solution limited to one specific market. Features and Usability ### What are the key features of Infor CRM? Infor CRM offers contact management, lead management, and sales pipeline management, along with activity dashboards, task management, and calendar/reminder system tools. It also includes workflow automation, reporting/analytics, campaign management, email marketing, and integrations such as ERP integration, third-party integrations, and social media integration. Getting Started and Support ### What training and onboarding options does Infor CRM offer? Infor CRM provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced viewing. Answer based on 1 reviews Getting Started and Support ### What customer support options does Infor CRM offer? Infor CRM provides email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users have reported mixed support experiences, with some finding assistance unhelpful when dealing with custom features and maintenance, which can make issue resolution feel frustrating. Answer based on 2 reviews ## Features AI summary Based on 14,838 CRM reviews According to Capterra reviewers, these are the CRM features buyers prioritize most when evaluating a solution: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Infor CRM includes other CRM capabilities that reviewers also consider important, such as **Search/Filter** (**45%**) and **Contact Management** (**44%**). Together, these features help teams quickly find relevant records, keep customer details organized, and work more efficiently when managing day-to-day sales and relationship activities. Contact Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Calendar/Reminder System 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Notifications/alerts for upcoming events or tasks Email Marketing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns Marketing Automation 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Automate workflows and trigger campaigns based on customer actions Social Media Integration 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Task Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Infor CRM 34 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Social Profiles: Track customers' activities across social networks and maintain details about their demographics, preferences & more - Customer Support: Provide online support for your customers through live chat or help desk functionality - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Email Marketing: Create and send email blasts/campaigns - For Insurance Industry: Intended to be used by insurers - For iPad Devices: Operate/access software on iPad Devices - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - Sales Pipeline Management: Pipeline view and tracking lead status - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Task Management: Create, manage and track all task activities and progression - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Web-based Deployment: SaaS, web-based, online deployment - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.8 (23) 3.8 Based on 23 reviews ## Pricing Value for money 3.1 (14) Free Trial Basic $65.00 Value for money 3.1 (14) 3.1 Based on 14 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (19) 3.6 Based on 19 reviews ## User reviews Overall rating 3.7 Based on 26 reviews Filter by rating Counts reflect reviews available in this feed. 5(6) 4(10) 3(4) 2(5) 1(1) Mentioned topic Recent reviews first, then most helpful IT Administrator 4.5 November 11, 2026 AI summary based on a full review The organization of Infor CRM is beneficial for managing numerous clients, and the setup process is straightforward with helpful support. On the downside, the system's slow performance when accessing client data can be frustrating. Log in to unlock the full review, detailed ratings, and pros & cons EM Electro- Mechanical Buyer Electro- Mechanical Buyer Used the software for: 3-5 years ### "Powerful and Useful ERP software" 5.0 October 18, 2019 Make your Buyer life easier. Infor is very handy and helps you to work with all of the procurement and management tools in an organized way Pros It has all of the tools needed to perform your job. It could be as fancy and broad as you design it Cons It could be a little difficult to learn how to use it VR Verified Reviewer Used the software for: 1-3 years ### "Experience With Infor Saleslogix" 4.0 May 19, 2016 I call it Infor Saleslogix (ISLX) CRM Enterprise because Infor has a number of CRM offerings (Inforce, Epiphany, Infor CRM Business, etc). ISLX Enterprise, although, long-in-tooth, provides the most comprehensive Customer Relationship Management solution on the market Out-Of-The-Box. Besides being one of the most intuitive, and easiest to use offerings, ISLX Enterprise includes Sales Automation, Marketing Automation, Customer Service Automation, Complete Mobile CRM, highly advanced Outlook and Gmail Integration, and 100GB of Data Storage for each 50 users (which is often overlooked when comparing Cost and ROI. Infor SLX Enterprise is available as a Cloud, On-Premise, or Hybrid Offering. At 48% the cost per user of SFDC Lightning (excluding storage), ISLX CRM has an overall productivity rapid-return-on-value built-in. Pros Easy-to-Use, Robust Out-of-the-Box, Configurability,, Flexibility, Rapid Return-of-Value, ROI generally less than 1 year (usually 6-8 months); Fast and Easy Navigation. Price-to-Value; and Rapid Implementation. Outstanding Outlook and Microsoft Office Integration (Outlook, Excel, Word, Sharepoint). Cons Beauty and Speed are usually not Congruent. Infor Hook and Loop designers need to step-up and close the gap on the user interface. Infor needs to focus on an greatly robust application eco-system (1st 3rd party integration -not just ION, vertical industries providers, re-invest in business partners, increase marketing awareness with success stories, and product collateral; use competitive wins that make sense. Finally, WIN Something BIG, and let everyone know you are in the game, or Go Home. LD Lead Development Admin Lead Development Admin Used the software for: 1-3 years ### "Horrible Software" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 June 13, 2018 Pros There is not much to like about this product. I have to put in 100 characters in order to submit my review, so that is what I am doing. Cons Continually run into errors or the system just logs you off in the middle of doing a task. We have many service requests in and only a small amount get done or if they are done they are done incorrectly. Software updates ALWAYS causes havoc--there are always bugs that need to be worked out. When one area is fixed, another area starts having issues. Often, it works in beta and when it is rolled out live it does not work. Sending Outlook messages to CRM is usually touch and go--it works if it feels like it. SLOW response time when saving--I call it the spinning wheel of death. It is a slow process to move one contact to another account--Attachments do not follow the contact (there should be an option to select if the user wants the attachments to follow.) DQ software (an extra purchase to weed out duplicate accounts and contacts) is slow and does not pick up the majority of the duplicates. I have more success sorting and reviewing the Account and Contact data myself. Using DQ does not allow the user to sort the lists in any order--results are in groups, so if you see an account or contact in another group that you want to combine with another group, you are unable to do so. When working within a group not all the columns can be used for filtering the list (group). We have two modules that were designed for our company and there are always bugs--The program often freezes or does not respond when saving. More often than not, when saving notes/history--you think it is frozen, you hit save again and maybe again to be safe, but when the program finally responds, it actually saves the information multiple times. Running reports (they take forever and may even error out, so they have to be run again) and making groups is more trouble than it is worth. Many fields you would think would be available (all fields with a person's name). Many times the only selection is a nondescript user number. This is useless. When sorting through lists, if you select an item in the list and go back to the list the program takes you back to the top of the list instead of where you left off in the list. This is a big time waster. Group Deleting is not available/errors out. Each item must be opened and deleted. Big time waster if you know there are several in a group that need to be deleted. Unable to have one contact associated with multiple offices. You must have duplicate contacts to achieve this goal. Ken B. Attorney Used the software for: 3-5 years ### "Infor CRM" 5.0 November 30, 2018 Pros The milestone updates and integration with Microsoft Outlook are easily my most used and favoirte features. Cons The user interface isn't very intuitive and often prevents me from grouping data sets in ways that are helpful for analysis. Steve H. Chief Information Officer and Director, Information Technology Services Used the software for: Less than 1 year ### "Good overall CRM system. Cost effective vs. SalesForce" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 10, 2018 Great tool for us to keep track of contacts, opportunities and sales. Also used for marketing communications with clients. Pros Infor CRM is fairly easy to use and intuitive enough for users to hit the ground running after 1 day. Cost effective vs. Salesforce.com Cons Missing a bit of functionality but with integration we've been able to push/pull data to other systems (time/billing) and marketing automation tools. Jeff P. Sales Manager Used the software for: 3-5 years ### "Very good product...easy customization to your sales process" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.5 2.5 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 March 24, 2015 Pros Customization options are extensive but the ability to just 'jump-in' and start using the product right away was very easy and a big plus for us. The user-interface was logical and easy to pick-up and you could customize your personal dashboard very easily to view only the items that are important to your role. The ability for us to create our own sales process was a big plus -- that is, taking an opportunity from our first meet to a sale told us a lot about where to focus our time and efforts and when to call an opportunity closed. Our vendor support was always excellent and responsive although we were unclear on what level of support we could expect with our plan and what was 'extra'. Cons We felt that we needed to employ a full-time administrator to manage everything and since we're a small company that wasn't an option for us. There were issues for us with administrator rules and with permissions that we didn't have someone on site dedicated to managing. Again, the support from the vendor was very good but it was difficult to know the difference between a CRM issue and a vendor issue. With our most recent vendor the support was good and the people we spoke with were able to resolve any issues we had in one phone call or email. SA Senior Account Manager Senior Account Manager Used the software for: 1-3 years ### "I love it! " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 25, 2018 I use this daily at work and its way better than a previous system we were using for years. This one is way more practical, I love how you can customize the layout and pull up different customer information using a few different ways. I really enjoy using this daily. Pros We use it daily to track orders.. You can build favorites, track orders and more Cons I don't like how in some areas you can not cut and paste CF CFO CFO Used the software for: 1-3 years ### "What a disaster!!" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 28, 2018 Pros Easily accessible and managing contacts within the platform is easy to do. The interface is highly customizable. Web-based tool and also has a mobile site, so it can be accessed from anywhere. There have been some product design improvements that have upgraded the platform recently. Cons This interface is hard to maintain because of its custom features. Infor customer service ha not been helpful when we call them for help. Training for this cumbersome tool costs additional funds and isn't included in the software price. Seems like a lot of nickel and diming to me! CO COO COO Used the software for: 3-5 years ### "Infor CRM review" 2.0 February 27, 2020 SalesLogix does what it needs to do but can be clunky and doesn't follow modern flow. Pros I like the grouping feature and how easy it is to set up new accounts, contacts, and activities. Cons I don't like the lack of easy reporting. [View all Reviews](https://www.capterra.com/p/148351/Infor-CRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.