# Infor CRM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Infor CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/148351/Infor-CRM/alternatives --- # Infor CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on January 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Infor CRM ## What is Infor CRM? Infor CRM delivers tools for individuals, teams, and companies focused on increasing sales performance and the insights to optimize sales, marketing, and service strategy and execution. Infor CRM provides sales teams with rich customer information from interactions and transactions across the business and accommodates the modern flexible workforce with multiple access methods. Robust process automation capabilities enable efficiencies and the application of best practices across sales teams. ## What is Infor CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Lead Capture](https://www.capterra.com/lead-capture-software/)[Social CRM Tools](https://www.capterra.com/social-crm-tools-software/) Top alternative Featured Overall rating Based on 25 user reviews Reviews sentiment Positive 60% Neutral 20% Negative 20% Starting price $65 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Infor CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.infor.com&name=Infor CRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Infor CRM 3.7 (25) VS. [4.4 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $65 per user, per month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (24) Ease Of Use 4.0 (18,101) Value For Money 3.1 (14) Value For Money 4.0 (12,790) Customer Service 3.6 (19) Customer Service 4.1 (14,022) ## Infor CRM alternatives [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Calendar/Reminder System 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Notifications/alerts for upcoming events or tasks Contact Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Email Marketing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns Marketing Automation 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Automate workflows and trigger campaigns based on customer actions Social Media Integration 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Task Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Infor CRM 34 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Notifications/alerts for upcoming events or tasks Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Initiate interactions with customers by proactively starting conversations or providing informational content Track customers' activities across social networks and maintain details about their demographics, preferences & more Provide online support for your customers through live chat or help desk functionality Assembly of graphs and charts for visualizing and tracking statistics/metrics Create and send email blasts/campaigns Intended to be used by insurers Operate/access software on iPad Devices Track interaction history by documenting conversations for contacts Incorporation of a chat or messaging system within an organization's internal communication infrastructure Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Divide leads into buckets based on predefined criteria and routing rules Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Streamlining repetitive tasks and activities through automated and predefined workflows View and track pertinent metrics to find patterns and gain insights from data Define, track, and/or automate sales activities and sales processes Pipeline view and tracking lead status Search and filter data across systems to locate required information by entering keywords or certain criteria Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track activity on sites such as Facebook, Twitter, Instagram, etc. Create, manage and track all task activities and progression Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes SaaS, web-based, online deployment Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.8 (23) 3.8 Based on 23 reviews ## Pricing Value for money 3.1 (14) Free Trial Basic $65.00 Value for money 3.1 (14) 3.1 Based on 14 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (19) 3.6 Based on 19 reviews ## User reviews Overall rating 3.7 Based on 25 reviews Filter by rating 5(6) 4(9) 3(4) 2(5) 1(1) Mentioned topic Sorted by most recent RJ Renford Joseph D. Senior Technical support Analyst Retail ### "CRM software to manage our client accounts very efficiently" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 7, 2021 Pros easy to manage, reliable, and agile software to manage your retail business Cons i've not faced any negatives with this CRM software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jessica P. COO Hospital & Health Care ### "Infor CRM review" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 February 25, 2020 SalesLogix does what it needs to do but can be clunky and doesn't follow modern flow. Pros I like the grouping feature and how easy it is to set up new accounts, contacts, and activities. Cons I don't like the lack of easy reporting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mahonri G. Electro- Mechanical Buyer Railroad Manufacture ### "Powerful and Useful ERP software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 17, 2019 Make your Buyer life easier. Infor is very handy and helps you to work with all of the procurement and management tools in an organized way Pros It has all of the tools needed to perform your job. It could be as fancy and broad as you design it Cons It could be a little difficult to learn how to use it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CG Charlotte G. Business Coordinator Management Consulting ### "Office Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 11, 2019 Pros Out of all the CRM systems I have used in the past this was one of my favorite's due to the features and ease of use. Cons It's not the most bright and colorful CRM system out there and I had the odd latency issue but apart from that it was great. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KB Ken B. Attorney Real Estate ### "Infor CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 November 29, 2018 Pros The milestone updates and integration with Microsoft Outlook are easily my most used and favoirte features. Cons The user interface isn't very intuitive and often prevents me from grouping data sets in ways that are helpful for analysis. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 30, 2018 Thank you for your review. We highly value customer input and are committed to ensuring the highest level of satisfaction. Infor CRM has several ways to build and filter list views and we'd be happy to spend a few minutes showing you how. Please contact erik.tavenner@infor.com to schedule a convenient time. GH Galen H. Project Coordinator Computer Software ### "Daily user of Infor CRM since July 2016 and truly love the detail" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2018 Pros Ease of storing and finding key data, especially project details and contact history info. Love the LookUp options Cons There aren't many Cons that I've found. Its format is layed out very simply to provide great flexibility Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Senior Account Manager Telecommunications ### "I love it! " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 23, 2018 I use this daily at work and its way better than a previous system we were using for years. This one is way more practical, I love how you can customize the layout and pull up different customer information using a few different ways. I really enjoy using this daily. Pros We use it daily to track orders.. You can build favorites, track orders and more Cons I don't like how in some areas you can not cut and paste Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NK naveen kumar r. project consultant Computer Software ### "Comprehensive CRM soution with deeper functionality, more configuration options and customization" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 September 14, 2018 Pros \# good in mapping key opportunities, targeting profitable prospects marketing campaign and lead management # highly customizable platform Cons \# Could be good if bundled with ERP modules for seamless functionlities # Analytic visualization can further be improved Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SH Steve H. Chief Information Officer and Director, Information Technology Services Accounting ### "Good overall CRM system. Cost effective vs. SalesForce" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 9, 2018 Great tool for us to keep track of contacts, opportunities and sales. Also used for marketing communications with clients. Pros Infor CRM is fairly easy to use and intuitive enough for users to hit the ground running after 1 day. Cost effective vs. Salesforce.com Cons Missing a bit of functionality but with integration we've been able to push/pull data to other systems (time/billing) and marketing automation tools. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KM Kathleen M. Lead Development Admin Electrical/Electronic Manufacturing ### "Horrible Software" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 June 12, 2018 Pros There is not much to like about this product. I have to put in 100 characters in order to submit my review, so that is what I am doing. Cons Continually run into errors or the system just logs you off in the middle of doing a task. We have many service requests in and only a small amount get done or if they are done they are done incorrectly. Software updates ALWAYS causes havoc--there are always bugs that need to be worked out. When one area is fixed, another area starts having issues. Often, it works in beta and when it is rolled out live it does not work. Sending Outlook messages to CRM is usually touch and go--it works if it feels like it. SLOW response time when saving--I call it the spinning wheel of death. It is a slow process to move one contact to another account--Attachments do not follow the contact (there should be an option to select if the user wants the attachments to follow.) DQ software (an extra purchase to weed out duplicate accounts and contacts) is slow and does not pick up the majority of the duplicates. I have more success sorting and reviewing the Account and Contact data myself. Using DQ does not allow the user to sort the lists in any order--results are in groups, so if you see an account or contact in another group that you want to combine with another group, you are unable to do so. When working within a group not all the columns can be used for filtering the list (group). We have two modules that were designed for our company and there are always bugs--The program often freezes or does not respond when saving. More often than not, when saving notes/history--you think it is frozen, you hit save again and maybe again to be safe, but when the program finally responds, it actually saves the information multiple times. Running reports (they take forever and may even error out, so they have to be run again) and making groups is more trouble than it is worth. Many fields you would think would be available (all fields with a person's name). Many times the only selection is a nondescript user number. This is useless. When sorting through lists, if you select an item in the list and go back to the list the program takes you back to the top of the list instead of where you left off in the list. This is a big time waster. Group Deleting is not available/errors out. Each item must be opened and deleted. Big time waster if you know there are several in a group that need to be deleted. Unable to have one contact associated with multiple offices. You must have duplicate contacts to achieve this goal. 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