# Infor CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Infor CRM the right CRM solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148351/Infor-CRM/reviews --- Infor CRM 3.7 (25) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 15th, 2026 # Reviews of Infor CRM Ease of use 3.7 Customer Service 3.6 ## Showing most helpful reviews Showing 1-25 of 25 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mahonri G. Electro- Mechanical Buyer Railroad Manufacture Used the software for: 2+ years ### "Powerful and Useful ERP software" October 17, 2019 5.0 Make your Buyer life easier. Infor is very handy and helps you to work with all of the procurement and management tools in an organized way Pros It has all of the tools needed to perform your job. It could be as fancy and broad as you design it Cons It could be a little difficult to learn how to use it Review Source VR Verified Reviewer Used the software for: 1-2 years ### "Experience With Infor Saleslogix" May 18, 2016 4.0 I call it Infor Saleslogix (ISLX) CRM Enterprise because Infor has a number of CRM offerings (Inforce, Epiphany, Infor CRM Business, etc). ISLX Enterprise, although, long-in-tooth, provides the most comprehensive Customer Relationship Management solution on the market Out-Of-The-Box. Besides being one of the most intuitive, and easiest to use offerings, ISLX Enterprise includes Sales Automation, Marketing Automation, Customer Service Automation, Complete Mobile CRM, highly advanced Outlook and Gmail Integration, and 100GB of Data Storage for each 50 users (which is often overlooked when comparing Cost and ROI. Infor SLX Enterprise is available as a Cloud, On-Premise, or Hybrid Offering. At 48% the cost per user of SFDC Lightning (excluding storage), ISLX CRM has an overall productivity rapid-return-on-value built-in. Pros Easy-to-Use, Robust Out-of-the-Box, Configurability,, Flexibility, Rapid Return-of-Value, ROI generally less than 1 year (usually 6-8 months); Fast and Easy Navigation. Price-to-Value; and Rapid Implementation. Outstanding Outlook and Microsoft Office Integration (Outlook, Excel, Word, Sharepoint). Cons Beauty and Speed are usually not Congruent. Infor Hook and Loop designers need to step-up and close the gap on the user interface. Infor needs to focus on an greatly robust application eco-system (1st 3rd party integration -not just ION, vertical industries providers, re-invest in business partners, increase marketing awareness with success stories, and product collateral; use competitive wins that make sense. Finally, WIN Something BIG, and let everyone know you are in the game, or Go Home. Review Source KM Kathleen M. Lead Development Admin Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Horrible Software" June 12, 2018 2.0 Pros There is not much to like about this product. I have to put in 100 characters in order to submit my review, so that is what I am doing. Cons Continually run into errors or the system just logs you off in the middle of doing a task. We have many service requests in and only a small amount get done or if they are done they are done incorrectly. Software updates ALWAYS causes havoc--there are always bugs that need to be worked out. When one area is fixed, another area starts having issues. Often, it works in beta and when it is rolled out live it does not work. Sending Outlook messages to CRM is usually touch and go--it works if it feels like it. SLOW response time when saving--I call it the spinning wheel of death. It is a slow process to move one contact to another account--Attachments do not follow the contact (there should be an option to select if the user wants the attachments to follow.) DQ software (an extra purchase to weed out duplicate accounts and contacts) is slow and does not pick up the majority of the duplicates. I have more success sorting and reviewing the Account and Contact data myself. Using DQ does not allow the user to sort the lists in any order--results are in groups, so if you see an account or contact in another group that you want to combine with another group, you are unable to do so. When working within a group not all the columns can be used for filtering the list (group). We have two modules that were designed for our company and there are always bugs--The program often freezes or does not respond when saving. More often than not, when saving notes/history--you think it is frozen, you hit save again and maybe again to be safe, but when the program finally responds, it actually saves the information multiple times. Running reports (they take forever and may even error out, so they have to be run again) and making groups is more trouble than it is worth. Many fields you would think would be available (all fields with a person's name). Many times the only selection is a nondescript user number. This is useless. When sorting through lists, if you select an item in the list and go back to the list the program takes you back to the top of the list instead of where you left off in the list. This is a big time waster. Group Deleting is not available/errors out. Each item must be opened and deleted. Big time waster if you know there are several in a group that need to be deleted. Unable to have one contact associated with multiple offices. You must have duplicate contacts to achieve this goal. Review Source KB Ken B. Attorney Real Estate Used the software for: 2+ years ### "Infor CRM" November 29, 2018 5.0 Pros The milestone updates and integration with Microsoft Outlook are easily my most used and favoirte features. Cons The user interface isn't very intuitive and often prevents me from grouping data sets in ways that are helpful for analysis. Review Source Response from Infor November 30, 2018 Thank you for your review. We highly value customer input and are committed to ensuring the highest level of satisfaction. Infor CRM has several ways to build and filter list views and we'd be happy to spend a few minutes showing you how. Please contact erik.tavenner@infor.com to schedule a convenient time. SH Steve H. Chief Information Officer and Director, Information Technology Services Accounting Used the software for: 6-12 months ### "Good overall CRM system. Cost effective vs. SalesForce" July 9, 2018 4.0 Great tool for us to keep track of contacts, opportunities and sales. Also used for marketing communications with clients. Pros Infor CRM is fairly easy to use and intuitive enough for users to hit the ground running after 1 day. Cost effective vs. Salesforce.com Cons Missing a bit of functionality but with integration we've been able to push/pull data to other systems (time/billing) and marketing automation tools. Review Source JP Jeff P. Sales Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Very good product...easy customization to your sales process" March 23, 2015 3.0 Pros Customization options are extensive but the ability to just 'jump-in' and start using the product right away was very easy and a big plus for us. The user-interface was logical and easy to pick-up and you could customize your personal dashboard very easily to view only the items that are important to your role. The ability for us to create our own sales process was a big plus -- that is, taking an opportunity from our first meet to a sale told us a lot about where to focus our time and efforts and when to call an opportunity closed. Our vendor support was always excellent and responsive although we were unclear on what level of support we could expect with our plan and what was 'extra'. Cons We felt that we needed to employ a full-time administrator to manage everything and since we're a small company that wasn't an option for us. There were issues for us with administrator rules and with permissions that we didn't have someone on site dedicated to managing. Again, the support from the vendor was very good but it was difficult to know the difference between a CRM issue and a vendor issue. With our most recent vendor the support was good and the people we spoke with were able to resolve any issues we had in one phone call or email. Review Source VR Verified Reviewer Senior Account Manager Telecommunications Used the software for: 1-2 years ### "I love it! " October 23, 2018 3.0 I use this daily at work and its way better than a previous system we were using for years. This one is way more practical, I love how you can customize the layout and pull up different customer information using a few different ways. I really enjoy using this daily. Pros We use it daily to track orders.. You can build favorites, track orders and more Cons I don't like how in some areas you can not cut and paste Review Source DB Dani B. CFO Hospitality Used the software for: 1-2 years ### "What a disaster!!" March 27, 2018 2.0 Pros Easily accessible and managing contacts within the platform is easy to do. The interface is highly customizable. Web-based tool and also has a mobile site, so it can be accessed from anywhere. There have been some product design improvements that have upgraded the platform recently. Cons This interface is hard to maintain because of its custom features. Infor customer service ha not been helpful when we call them for help. Training for this cumbersome tool costs additional funds and isn't included in the software price. Seems like a lot of nickel and diming to me! Review Source JP Jessica P. COO Hospital & Health Care Used the software for: 2+ years ### "Infor CRM review" February 25, 2020 2.0 SalesLogix does what it needs to do but can be clunky and doesn't follow modern flow. Pros I like the grouping feature and how easy it is to set up new accounts, contacts, and activities. Cons I don't like the lack of easy reporting. Review Source Michael D. Sales Associate Consumer Goods Used the software for: 1-2 years ### "The worst CRM of all time" May 9, 2018 1.0 Pros Call my company and ask them about using CRM of Infor to handle their CRM needs? Answer? Nothing good Cons My company lost so many customers because the implementation of CRM Infor was a disaster. Hundreds of wrong orders because the system couldn't handle the growth of our company. It was a nightmare. Review Source CG Charlotte G. Business Coordinator Management Consulting Used the software for: 2+ years ### "Office Manager" January 11, 2019 4.0 Pros Out of all the CRM systems I have used in the past this was one of my favorite's due to the features and ease of use. Cons It's not the most bright and colorful CRM system out there and I had the odd latency issue but apart from that it was great. Review Source GH Galen H. Project Coordinator Computer Software Used the software for: 2+ years ### "Daily user of Infor CRM since July 2016 and truly love the detail" October 26, 2018 5.0 Pros Ease of storing and finding key data, especially project details and contact history info. Love the LookUp options Cons There aren't many Cons that I've found. Its format is layed out very simply to provide great flexibility Review Source JS Jasper S. New Business Development Account Manager Marketing and Advertising Used the software for: 1-2 years ### "A CRM that should only be used for training for an individual that has never used a CRM" November 14, 2017 3.0 Pros Only takes a week to really understand the functionality of the tool. Great for 1st time sales teams but eventually they are going to need a much more intuitive product. Cons Clunky, looks like it was made in the 1980, and really is not that reliable because it crashes at times Review Source nkR naveen kumar R. project consultant Computer Software Used the software for: 1-2 years ### "Comprehensive CRM soution with deeper functionality, more configuration options and customization" September 14, 2018 3.0 Pros \# good in mapping key opportunities, targeting profitable prospects marketing campaign and lead management # highly customizable platform Cons \# Could be good if bundled with ERP modules for seamless functionlities # Analytic visualization can further be improved Review Source RJD Renford Joseph D. Senior Technical support Analyst Retail Used the software for: Less than 6 months ### "CRM software to manage our client accounts very efficiently" November 7, 2021 5.0 Pros easy to manage, reliable, and agile software to manage your retail business Cons i've not faced any negatives with this CRM software. Review Source AM Andrew M. Director of Marketing Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Frustrations with ERP Integration" August 18, 2016 2.5 Pros The Outlook integration is seamless (if you run PCs). Record history, documents, new contacts and accounts directly to the CRM without leaving the comfort of outlook... Ignore all of the above if you have MACs - Infor doesn't support it. Cons Infor and Sage advertised by Brainsell as a seamlessly integrated CRM. However, a third party software 'Starfish' is needed to translate between the two products. Starfish is far from efficient, and struggles with custom ERP integration. Review Source Response from Infor August 22, 2016 We take your comments very seriously and will attempt to contact you to discuss your issues. Our customers are very important to us and we are committed to ensuring the highest level of satisfaction. MM MIGUEL M. Owner Insurance Used the software for: Less than 6 months ### "CRM REVIEW" October 19, 2016 5.0 THIS PRODUCT IS VERY EASY TO USE COMPARED TO OTHER SOFTWARE OUT THERE. THERE'S NO DOUBT THAT ANYBODY NEW TO CRM COULD LEARN ON THERE OWN WITH IN 30 MINUTES OF USE. Pros THE ACCURACY OF THE RATING, I DON'T HAVE TO WORRY ABOUT UPRATES LATER IN THE FUTURE. WHAT YOU SEE IS WHAT YOU GET. Cons THE ONLY CON AND ITS A VERY MINOR CON IS THAT SOMETIMES IT WILL LAG FROM ONE PAGE TO ANOTHER, BUT AGAIN IT'S JUST A VERY MINOR LAG. Review Source Bartholomew G. Sales and Marketing Manager Used the software for: Less than 6 months ### "A CRM that should only be used for training for an individual that has never used a CRM" March 14, 2018 4.0 Pros Coming from the developer perspective, it is the most customizable CRM of the ones that I've worked with. It's not configurable; it's customizable! The vendor was very available to us for support. We felt that we were important to them as a client. Cons There were some glitches and issues, but nothing that we couldn't work around. Their syncing process was not great, so we ended up using Citrix. Review Source EB Elaena B. Banking Used the software for: ### "Saleslogix Review" August 19, 2014 4.5 Pros Coming from the developer perspective, it is the most customizable CRM of the ones that I've worked with. It's not configurable; it's customizable! The vendor was very available to us for support. We felt that we were important to them as a client. Cons There were some glitches and issues, but nothing that we couldn't work around. Their syncing process was not great, so we ended up using Citrix. Review Source BB Brodie B. Banking Used the software for: ### "Saleslogix Review" September 8, 2014 4.5 Pros Saleslogix is highly customizable. The desktop client is very responsive performance wise. The CRMs flexibility makes it a viable alternative to other CRMs that are cloud-based and less adjustable. Cons The language the desktop front end is written in needs to be updated to C# or another .Net technology. Review Source CS Colleen S. Construction Used the software for: ### "Two weeks into using product; working great so far" January 15, 2015 4.0 Pros The product is able to run from different platforms and runs easily inside of Outlook. Cons You can't add a new vendor through Xbar. We had some issues installing the software in-house, but it's working now. Review Source NG Nitin G. CTO Computer Software Used the software for: ### "null" April 13, 2018 2.0 Review Source KM Kerri M. Medical Practice Used the software for: ### "Infor Customer Relationship Module" October 28, 2014 4.5 Pros They are very proactive in taking care of any issues we have with the product. Cons There is nothing that I could suggest to change about this product. Review Source NP Nimesh P. Sales Associate Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Best in its class for me " March 16, 2015 4.5 Pros It's modified to our applications. It has worked well for what it is designed for. Cons Graphical appearance or the working platform. Apart from this, it's good for people like me, a non IT guy. Review Source KR Kim R. Sales Manager Insurance Used the software for: Less than 6 months ### "Product has been user friendly. Enjoying out training so far. " June 5, 2015 5.0 Pros The product is user friendly and our consultant has been very helpful getting us set up. Cons We have had a few conversion issues, but our consultant fixes any outstanding issues. 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