Higher Logic

Higher Logic Volunteer Manager

4.5 / 5 6 reviews


Average Ratings

6 Reviews
  • 4.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

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About Higher Logic Volunteer Manager

Encourage member engagement with better rewards and recognition programs


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Higher Logic Volunteer Manager Features


Higher Logic Volunteer Manager Reviews Recently Reviewed!


Amazing tool for member engagement

May 07, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Our organization uses higher logic for many things. The fact that you can manage an online forum and see so many members engage with each other is amazing. We also use higher logic to manage our volunteer application process. It keeps it very organized with all the deadlines and applications and sending out emails approving/declining members. There are so many different functions you can utilize with Higher Logic and there is still so much more for us to learn. Their customer service is great and the ticket process is very simple and you typically hear back within an hour or so from customer service.

Cons: You really have to learn the back end of higher logic to make changes which can be very confusing. That is really my only complaint which I can't even complain about- you just have to adjust and learn how the system works because their are so many options.

Very useful tool for our staff and members to communicate with each other.

Mar 15, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It was very easy to keep up with membership and staff changes because it talked with our database, Imis.

Overall: While it's a very useful tool for communicating, I feel like emailing does the same thing. When we used this, we would get an email when something was added to our community.

We use for an exclusive internal community network of contractors across the country.

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is a lot of functionality, but you can easily dial in to the level you need. Our community took off immediately and we are seamlessly layering in different functionalities. The support provided and information available to help us become empowered administrators is excellent.

Overall: Great community network site! The HUG (Higher Logic User group) is too big to easily find help; but, you can dial into meaningful things there, and the support site is great.

Easy to use but time consuming with a small staff.

Nov 17, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: member engagement! it's great to see members connect online and development professionally by networking with other colleagues.

Cons: Takes a lot of front end work to really get started and understand the platform, which can be hard when you are on a small team.

Higher Logic a nice tool

Feb 02, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Automation rules

Cons: a lot of front end work

Overall: We've had higher logic for 3 years now but still trying to 'hit the ground running.' We see the potential but need more support from staff to really encourage membership engagement.

Recommendations to other buyers: start campaigns/automation rules from the start - will make your life easier.

Higher Logic is a partner in your success!

May 26, 2015
5/5
Overall

Comments: We are a professional membership association with 182,000 members. We have been using the Higher Logic Community Platform since 2011. It replaced our old listservs, discussion boards, and member directory. We have not looked back since we made the switch. Our members love the platform and we continue to expand our uses for it. We have a mentoring program running on it and we are moving many of our governance groups to it for online collaboration.

Pros: Higher Logic is an excellent partner in your success. They listen to their customers and they continually evolve the product to meet customer needs. Since it's a hosted platform, you benefit from all of the investments that they make in the platform and the technology.

Cons: More of a caveat than a "con," it is important to know that Higher Logic is a dynamic company and they are making improvements to their product on a regular basis. If you are looking for a static product that isn't going to change, they may not be the right fit.