--- title: "CommunityPass Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CommunityPass Software - reviews, pricing plans, popular comparisons to other Parks and Recreation products and more." source_url: "https://www.capterra.com/p/148379/CommunityPass/" page_type: "product" language: "en" --- # CommunityPass Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CommunityPass ## What is CommunityPass? Top-rated recreation management software since 2002. Our contactless solutions help you bring your community together safely with online registration, memberships & payments, touchless facility entry, POS, capacity management, and more. Enjoy optimal control and productivity with our 100% cloud-based, mobile friendly solution. Easy to use for the public. Flexible, comprehensive and efficient for administrative staff. Drive revenue, increase participation, and build community with CommunityPass. ## What is CommunityPass used for? [Parks and Recreation](https://www.capterra.com/parks-and-recreation-software/)[Daycare](https://www.capterra.com/child-care-software/) Top alternative Featured Overall rating Based on 43 user reviews Reviews sentiment Positive 93% Neutral 7% Negative 0% Starting price $3450 Per Feature, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CommunityPass?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.communitypass.net/&name=CommunityPass) ## CommunityPass Overview Updated August 2026 AI summary CommunityPass enables small and midsize organizations to manage parks, recreation, and daycare operations through tools for registration, electronic payments, membership management, and scheduling. It supports event and facility management, billing, attendance tracking, and reporting, while also offering optional features such as inventory management and website integration. CommunityPass is available via web, mobile, and cloud-based deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CommunityPass 4.5 (43) VS. [4.6 (100)](https://www.capterra.com/p/127064/RecDesk/reviews/) Starting Price $3450 Per Feature, Per Year Starting Price $3835 Usage Based, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (43) Ease Of Use 4.6 (167) Value For Money 4.5 (30) Value For Money 4.7 (152) Customer Service 4.7 (42) Customer Service 4.8 (162) ## CommunityPass alternatives [4.3 (148)](https://www.capterra.com/p/198905/SmartRec/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [3.9 (83)](https://www.capterra.com/p/115451/ACTIVE-Net/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 72% of reviewers rated it above 4 stars [4.3 (44)](https://www.capterra.com/p/252344/DaySmart-Recreation/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [4.9 (13)](https://www.capterra.com/p/10018718/VenueSumo/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/148379/CommunityPass/alternatives/) ## FAQs about CommunityPass Overview ### Which roles and teams benefit most from CommunityPass? CommunityPass is most used by parks and recreation supervisors, program coordinators, and community program directors who manage registrations, schedules, and participant communications. Administrative and office teams use it to handle payments, records, and daily support tasks, while finance and leadership roles rely on reporting, oversight, and operational visibility. Answer based on 39 reviews Overview ### What company size and industries is CommunityPass built for? CommunityPass is built mainly for small organizations, with 84% of reviewers from small businesses, especially in recreational facilities and services at 55%. It also serves government administration at 25% and education management at 5%, aligning with municipal recreation departments, camps, schools, and parks and recreation programs. Answer based on 43 reviews Features and Usability ### What are the key features of CommunityPass? CommunityPass offers membership management, registration management, and billing and invoicing, along with electronic payments and recurring subscription billing. It also includes attendance tracking, check-in/check-out, event scheduling, class scheduling, facility scheduling, role-based permissions, reporting and statistics, and website integration. Getting Started and Support ### What training and onboarding options does CommunityPass offer? CommunityPass provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars can cover broader topic sessions, documentation serves as written reference, and videos allow self-paced review of features and steps. Answer based on 3 reviews Getting Started and Support ### What customer support options does CommunityPass offer, and how do users rate the experience? CommunityPass offers email/help desk, a knowledge base, phone support, and 24/7 live representative support. Users generally describe support as responsive, friendly, and easy to reach, especially by phone and email, with timely callbacks and hands-on help during setup. Some users wanted clearer manuals and more detailed procedural documentation. Answer based on 22 reviews Ease of use ### Is CommunityPass easy to use for staff and residents? CommunityPass works well for day-to-day registration and is generally easy for staff and residents to learn. Parks and recreation teams often find the public sign-up process clear and the admin side manageable, though setup, refunds, special rules, and seasonal configuration can take time and feel less intuitive. Answer based on 14 reviews ## Features AI summary Based on 270 Parks and Recreation reviews Capterra data shows that buyers of Parks and Recreation software rank the following features as their top priorities: - **Registration Management** (**70%** of reviewers rated this feature as critical) - **Electronic Payments** (**58%**) - **Customer Accounts** (**53%**) CommunityPass supports all three features that reviewers rate most highly: **Registration Management**, **Electronic Payments**, and **Customer Accounts**. Together, these capabilities help parks and recreation teams manage program sign-ups, process payments online, and maintain accurate participant records, allowing teams to deliver a smoother experience for staff and community members alike. Registration Management 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Electronic Payments 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Reporting & Statistics 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Facility Scheduling 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Customer Accounts 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Record customer information, purchase history, and other notes Customer Database 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. CommunityPass 53 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Class Scheduling: Schedule in-person or online classes - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Communications Management: Record and track all relevant internal and external communications - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contract/License Management: Track, store, and access client contracts or licenses - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Reports: Alter the layout and content of reports - Daily Reports: A document that lists daily activities or maintains a record of all events that happened in a day - Data Security: Protect sensitive data for digital privacy - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Enrollments/Onboarding: Manage the enrollment and onboarding of all new members and accepted applications - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Facility Management: Manage the maintenance of building facilities - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Inventory Management: Track and manage inventory levels to maintain proper supply - League/Team Management: League/Team Management - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: Access software remotely via mobile devices - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Parent Portal: Portal for parents to see and update childrens' info, track progress & more - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Records Management: Ability to record, store, update, and retrieve information - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Rental Management: Streamline, automate and manage the rental of properties, facilities, assets, or equipment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Student Information/Records: Create lists of student grades, transcripts, class lists, course schedules, etc. to be shared with instructors and administration - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.2 (33) 4.2 Based on 33 reviews ## Pricing Value for money 4.5 (30) Free Trial Basic $3,450 Per Feature,Per Year Value for money 4.5 (30) 4.5 Based on 30 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (42) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (42) 4.7 Based on 42 reviews ## User reviews Overall rating 4.5 Based on 43 reviews Filter by rating 5(26) 4(14) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent LF Lori F. Parks and Recreation Director Government Administration ### "Great for small organizations" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 14, 2025 I like this software. It is very cost effective and does what I need it to. Customer service is good and will walk you through what ever problems you have. We are small department with limited programs so it works very well for the cost that we pay. Pros We went from not having and registration software to using CommunityPass. It works very well for our small department especially since cost was a major factor Cons The only thing I do not like is that it allows people on class rosters without them paying for the program thus I have to contact them for payment Alternatives considered [RecTrac](https://www.capterra.com/p/104588/RecTrac/) Reasons for choosing CommunityPass Cost was our driving force behind choosing CommunityPass Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jessica S. Recreation Office Manager Recreational Facilities and Services ### "Great Benefits of Community Pass" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 7, 2025 We have been very happy with how easy it is to use for both our community and our staff. We can quickly help someone who is having trouble or may forget a password. Community Pass has also streamlined our registration process, saving hours of time for both staff and members of the community. Pros Community Pass has been a big help with our recreation sports teams. Not only is registration simple, but Community Pass can also assign teams and coaches and allows easy access to schedules and important communications for parents and staff. Cons Really nothing so far. It seems any issue we have encountered has been easily and quickly resolved. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TW Timothy W. Recreation Program Supervisor Government Administration ### "CommunityPass Review for Parks and Recreation Use" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 April 3, 2024 Pros Overall, CommunityPass was fairly simple to use and accomplished most of our needs. At the time, our organization was relatively small, so it suited our needs. Cons It was fairly limited in certain aspects. Reporting was challenging and not very intuitive. Additionally, it registration options weren't as customizable as our current recreation software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KG Kim G. Director of Community Programs Education Management ### "School Community Programs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 10, 2022 Community Pass is a wonderful tool to meet the needs of our programs! Pros Ease of parents registration and Registering/Collecting payment for programs Cons Parents can create duplicate accounts and we cannot delete accounts Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 23, 2022 Kim, we are happy to hear that your registration and payment collection process is going well. We are always improving CommunityPass and your feedback has been noted. Thank you! BS Brian S. Program Coordinator Recreational Facilities and Services ### "Community Pass works" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 3, 2022 Overall it is a good experience. Pros The online registration makes it easier to handle. Bulk messaging helps get word out. Cons The software does not meet all of our needs. There are Township specifics that the program does not address. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 23, 2022 Brian, thrilled to see your online registration and messaging have become easier. We are always improving CommunityPass and your feedback has been noted. Please reach out directly so we can pinpoint a solution to your specific needs. Thank you. DG David G. Superintendent Recreational Facilities and Services ### "Pound Ridge recreation and Community Pas" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 27, 2022 Coming for RecTrac, it has been a pleasure to work with Pros the ease of registering someone anywhere and able to check rosters and send emails on the fly Cons Setting up new seasons has been difficult for us Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MC Melissa C. Coordinator of Adaptive Programs Human Resources ### "5 stars for CommunityPass!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 29, 2022 We have had great communication with communitypass since the beginning. I am not the expert in our office however I feel very confident in the software and feel I can get anything answered if I need it. Pros I love that this software is internet based and can be accessed anywhere you need it. Cons I do not feel we know all of the ins and outs and abilities of this software so I do not know if I can think of a con that I know for a fact is the software itself. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 3, 2022 Melissa, thank you so much for the review. We are glad to hear CommunityPass has streamlined licensing for your user needs. BS Brett S. Program Coordinator Recreational Facilities and Services ### "A Great Site" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 28, 2022 Pros We offer a variety of programs, trips and events, I like that all of them can be advertised on the site. I also like that all of our customers tell us how easy it is for them to use at home. Cons When you are a new user some of the setup can be challenging but once you have gone through the process a few times it becomes much easier. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 3, 2022 Brett, thank you so much for the review. We are thrilled that CommunityPass has streamlined your processes for all of your program types and provided easy access for your customers. MC Mona C. Superintendent of Parks and Recreation Recreational Facilities and Services ### "Community Pass review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 28, 2022 CommunityPass provides the opportunity to create our own reporting which has been very helpful. Our Finance department is happy with the services and reporting procedures Pros The ease of turning rosters into spreadsheets; easy access for sending messages; Ease of use for the public Cons Integration was perfect for us as we were coming from not offering online registration at all. Adding the credit card feature to our process was needed due to downsizing of staff. Having access to emails to send reminders and changes regarding programs was necessary. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 3, 2022 Mona, thank you so much for the review. It's great to hear that integration was perfect for you and works well with the reduced staff size. DK Daniel K. Assistant Director Recreational Facilities and Services ### "Community Pass for all" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 28, 2022 This being my fourth registration and tracking software, it is far more easy to work with, it is picked up and understood by the consumer far quicker than others that we have used. For my daily operations it has been a welcomed change and I can work quickly to solve potential issues for myself and my constituents. Pros I am from the "older generation" and I found this software easy to use. Moving from one platform to another is easily done, there are no limits on users so I can have multiple windows open at a time which allows quick movement back and forth when working on a report or helping a customer with specific question. Cons When messaging I cannot "cc" my staff so that they are receiving the same message that registrants are gettting. There are times when I need to get some information/reports that need to come form different areas (normal registration & POS) and it is at times not as direct as I would like. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 3, 2022 Daniel, thank you so much for the review. It's great to hear you found the software easy to use. Thank you for your feedback as well, we are continuously improving CommunityPass, and suggestions like yours are valuable. [View all Reviews](https://www.capterra.com/p/148379/CommunityPass/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [MyRec.com vs CommunityPass](https://www.capterra.com/compare/127071-148379/Online-Registration-System-vs-CommunityPass)