# CommunityPass Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CommunityPass the right Parks and Recreation solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148379/CommunityPass/reviews --- CommunityPass 4.5 (43) [View alternatives](https://www.capterra.com/p/148379/CommunityPass/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CommunityPass Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews JS Jessica S Recreation Office ManagerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Not only is registration simple, but Community Pass can also assign teams and coaches and allows easy access to schedules and important communications for parents and staff.“ March 7, 2025 JS Jessica S Recreation Office ManagerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Community Pass has also streamlined our registration process, saving hours of time for both staff and members of the community.“ March 7, 2025 JS Jessica S Recreation Office ManagerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Community Pass has been a big help with our recreation sports teams.“ March 7, 2025 ## Showing most helpful reviews Showing 1-25 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nicole S. Recreation Supervisor Recreational Facilities and Services Used the software for: Less than 6 months ### "Overall good experience for our recreation department." February 16, 2018 4.0 Pros The easy access of seeing registrants in the reports for specific programs. The transaction report shows exactly which family has registered and then we can go from their to see for what. Cons We're looking for the attendance roster to include more important details (i.e. at the top have the instructors name and dates of program. Roster should include name, age/grade, emergency contact, phone number, allergies/medical condition, etc). We've had a lot of issues with the residency status based on address - the resident's addresses seem to be "out of town" and then we have to go in to make it exempt so they aren't charged the out of town rates. I have redone the street list multiple times and it doesn't fix the issues that we're having. Review Source Response from Capturepoint April 26, 2018 Thank you for your feedback Nicole. Your technical support representative should be able to capture your reporting needs. You may need a custom report. He may also be able to help you with uploading an updated file of in-town addresses. LF Lori F. Parks and Recreation Director Government Administration Used the software for: 2+ years ### "Great for small organizations" March 14, 2025 4.0 I like this software. It is very cost effective and does what I need it to. Customer service is good and will walk you through what ever problems you have. We are small department with limited programs so it works very well for the cost that we pay. Pros We went from not having and registration software to using CommunityPass. It works very well for our small department especially since cost was a major factor Cons The only thing I do not like is that it allows people on class rosters without them paying for the program thus I have to contact them for payment Alternatives considered [RecTrac](https://www.capterra.com/p/104588/RecTrac/) Reason for choosing CommunityPass Cost was our driving force behind choosing CommunityPass Review Source TW Timothy W. Recreation Program Supervisor Government Administration Used the software for: 1-2 years ### "CommunityPass Review for Parks and Recreation Use" April 3, 2024 3.0 Pros Overall, CommunityPass was fairly simple to use and accomplished most of our needs. At the time, our organization was relatively small, so it suited our needs. Cons It was fairly limited in certain aspects. Reporting was challenging and not very intuitive. Additionally, it registration options weren't as customizable as our current recreation software. Review Source JS Jessica S. Recreation Office Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Great Benefits of Community Pass" March 7, 2025 5.0 We have been very happy with how easy it is to use for both our community and our staff. We can quickly help someone who is having trouble or may forget a password. Community Pass has also streamlined our registration process, saving hours of time for both staff and members of the community. Pros Community Pass has been a big help with our recreation sports teams. Not only is registration simple, but Community Pass can also assign teams and coaches and allows easy access to schedules and important communications for parents and staff. Cons Really nothing so far. It seems any issue we have encountered has been easily and quickly resolved. Review Source DK Daniel K. Assistant Director Recreational Facilities and Services Used the software for: 2+ years ### "Community Pass for all" March 28, 2022 5.0 This being my fourth registration and tracking software, it is far more easy to work with, it is picked up and understood by the consumer far quicker than others that we have used. For my daily operations it has been a welcomed change and I can work quickly to solve potential issues for myself and my constituents. Pros I am from the "older generation" and I found this software easy to use. Moving from one platform to another is easily done, there are no limits on users so I can have multiple windows open at a time which allows quick movement back and forth when working on a report or helping a customer with specific question. Cons When messaging I cannot "cc" my staff so that they are receiving the same message that registrants are gettting. There are times when I need to get some information/reports that need to come form different areas (normal registration & POS) and it is at times not as direct as I would like. Review Source Response from Capturepoint May 3, 2022 Daniel, thank you so much for the review. It's great to hear you found the software easy to use. Thank you for your feedback as well, we are continuously improving CommunityPass, and suggestions like yours are valuable. VR Verified Reviewer Recreation Supervisor Recreational Facilities and Services Used the software for: 6-12 months ### "New CP Users" September 19, 2018 5.0 Online registration Pros I like that we can register individuals for programs as well as them going into their own account to register themselves. I like the face of the homepage and the ease of navigating through the site. Cons It's a lengthy learning process - as I think I have something understood there is then something else that I didn't do correctly or seem to need to find a new way of doing it. Some things are difficult to find, but the Help section gives detailed directions. Review Source Response from Capturepoint November 16, 2018 Thank you for your review. We are happy to hear you are enjoying CommunityPass' modern interface and streamlined navigation. If you ever have any questions, please don't hesitate to contact our Customer Support Team. In addition to the online help and training resources, we also offer free monthly webinar training. We are confident you will master the software in no time! MR Maura R. Used the software for: ### "Community Pass was a lifesaver" April 13, 2017 5.0 We went from 2 people doing my job down to just me and we desperately needed a system that would help streamline the job. Community Pass was the answer. Allowing parents to register themselves, view their accounts when they need to see what they owe, and the convenience of online payments was the key to making my job easier. The Tewksbury Public Schools originally signed on to Community Pass to use for our Adult Ed and Before and After School Program. We have expanded it to the high school for club fees, athletic fees, and parking permits. They also use it to collect all the required paperwork parents fill out each school year. We sell tickets to events, order yearbooks, and much more. I think we use the system for more than Community Pass even intended it to be used for. The convenience of copying a current season for the next one is huge. You do not have to start from scratch everytime you start a new session, like our Adult Ed classes. Parents love that they can access their account at any time, from anywhere (thanks to the cloud) and see what they are registered for and have paid. We also use Digital Attendance on our ipads for check in and check out at the Before and After School Program. Parent like that is secure because the person checking their child out has to know their family ID. It tracks our attendance and saves on paper. I also love that I can work from home because the system is web based. Overall I have had very few complaints and customer services is beyond what I could expect. They always call me back, take care of my issues in a timely manner, and are very polite. I would like to see them do more with the financial piece, when you enter expenses and there is more than one for a particular expense code and item, you have to add the total up yourself. But that is doable. I can't say enough about Community Pass. I highly recommend it and would be happy to discuss it's uses with anyone interested in hearing more about it. Review Source Response from Capturepoint February 20, 2018 Thank you Maura for taking the time to share your review of CommunityPass. We are so happy to hear all the different ways CommunityPass has helped you and the Tewksbury Public School community. Glad to hear that CommunityPass Digital Attendance is well-received at your before and after care programs. We find enabling parents and authorized individuals to electronically sign in/out children really does provide peace of mind. SG Shelley G. Recreation Supervisor Used the software for: Less than 6 months ### "Community Pass has been great. It has been very user friendly for both the staff and our customers." May 24, 2018 5.0 Customers have been able to register online much easier than the previous system. Previously, our office staff were having to register everyone while on the phone with them. With the new system they aren't having to do that which has allowed them to do the other tasks they need to get done each day. Pros Community Pass has been great for us, and has been very easy both to implement at start up, and to use on a regular basis. Our previous system was difficult for our customers to use so about 70% of our registrations were done over the phone with our staff having to do the registration. We just opened our summer registrations, and we had very few phone registrations. The customers were able to go in to register for their program easily. If I had an issue, the staff responded quickly to my call or email. The staff were able to implement this system very quickly for us so we could be ready for opening a new facility. We began implementation in early December and were fully implemented with memberships, printing membership cards, and registering for activities by our Grand Opening January 20. We are very happy with Community Pass. Cons It is not really a con, but the most difficult part for us has been trying to figure out how to enter the activities so people are able to register how we need them to register. That is always going to be the most difficult part when changing from one system to another though. Review Source Response from Capturepoint May 31, 2018 Thank you for your feedback Shelley. We are happy to hear that your transition to CommunityPass has been a smooth and speedy one, and that your customers find registering via CommunityPass easier. If you have any questions about how to enter an activity, do not hesitate to contact our Customer Support Team. We also offer free monthly webinar training that our new customers find especially helpful. MC Melissa C. Coordinator of Adaptive Programs Human Resources Used the software for: 2+ years ### "5 stars for CommunityPass!" March 29, 2022 5.0 We have had great communication with communitypass since the beginning. I am not the expert in our office however I feel very confident in the software and feel I can get anything answered if I need it. Pros I love that this software is internet based and can be accessed anywhere you need it. Cons I do not feel we know all of the ins and outs and abilities of this software so I do not know if I can think of a con that I know for a fact is the software itself. Review Source Response from Capturepoint May 3, 2022 Melissa, thank you so much for the review. We are glad to hear CommunityPass has streamlined licensing for your user needs. VR Verified Reviewer Township of edison Government Administration Used the software for: 2+ years ### "Easy to navigate. Need a few fixing on things. Overall good program." February 20, 2018 4.0 Pros This program is easy to use. This program is also pretty simple and self explanatory. The features and functions are easy to find. Cons The lease thing I personally like about this program is that it does not stop duplicate of accounts and families. Review Source Response from Capturepoint April 26, 2018 So glad to hear you are finding CommunityPass so easy to use! Please don't hesitate to contact our Customer Support Team to get tips about how to monitor and merge duplicate accounts. You can also access a free training webinar titled "Merge Families & Avoid Duplicate Accounts" located in the Help & Training section on the Admin Site. JM Joanne M. Offfice Manager Used the software for: ### "Truly a great company." February 2, 2016 5.0 Summit has been using Community Pass since the end of 2006. Our prior software program was unable to meet our department needs. We use CP for the Municipal Golf Course, The Aquatic Center, POS, field scheduling and programming. When I first started using this program I was overwhelmed. I thought I would never learn it and called customer service many times a day with a friendly voice on the other end of the phone who always took the time to help. Now I feel with the help of support that I know the program inside and out. I am able to customize reports, build rosters etc. Whenever I have a question I call customer service, and if no one is available to take my call which is rare, I leave a message and someone gets back to me in a short time. Many towns have called me for recommendations and I highly recommend CP. Truly a great company. Review Source Response from Capturepoint February 20, 2018 Thank you for your kind words Joanne! KS Kelly S. Recreation Clerk Used the software for: Less than 6 months ### "The support and training has been wonderful so far. I am a brand new user for our camp program." February 26, 2018 5.0 I am a new user! I am sure parents are going to love not coming into my office to register their children for camp. Accuracy of registering along with reports & money management will be a great time saver. Pros It will hopefully make the process of registering for our summer camp convenient for parents. They can register anytime from any computer. Being able to pay by check & credit card and streamlining the process for administration will be a huge time saver. Cons Adding in all the detailed information is a lot of set up . I didn't realize how much goes into the set up. I am told next years set up will be a lot easier since most information will be there and I would just need to change dates. Review Source Response from Capturepoint February 27, 2018 Thank you for your positive feedback Kelly. You will find that parents love the convenience of registering and paying online! If you have any questions as you continue to set up programs, do not hesitate to contact our Customer Support team. There are also free monthly training webinars and lots of resources (reference guides, videos, manuals, etc.) available to you on the Admin Site. JC Jim C. Director Used the software for: ### "From the very start, the ease of use is the greatest compliment to hand out." February 4, 2016 5.0 I have told my residents and the elected officials on many occasions that Community Pass was created as an alternative to the expensive registration software that is available. It is a win win for our community. It has eliminated the over time costs for in person registration. 95% of our program registration is done online with the system. The resident also wins as they can register at any time of day and from home. The organizational tools are simple and perfect. My book keeper loves them. Review Source SC Susan C. Used the software for: ### "Great Parks & Rec Software experience so far" December 22, 2016 5.0 We have just launched this program and have been very pleased with the response of customer service, with all the help through implementation, and the responsiveness overall of the CommunityPass team. The software itself is easy to use and intuitive for the end user. While we are still in the learning curve of getting to know the software, our team feels we made a great choice for our parks & rec department! Review Source TK Traci K. Program Coordinator Used the software for: ### "Community Pass gets an A+" February 2, 2016 5.0 We have used CommunityPass for just under 10 years. The program is very user friendly for our residents and with the admin side as well. Whenever our office has a question, the customer support is just a phone call away. CommunityPass makes our job easy! Review Source JD Jill D. Recreation Supervisor Recreational Facilities and Services Used the software for: 2+ years ### "From Good to Great!" April 6, 2017 5.0 We've used Community Pass from it's start. it has evolved over the years to be very complete. The staff are very responsive, and the training videos are clear, and the quick webinars on topic specific functions are timely. CapturePoint has continued to add features and additional modules to meet the needs of most Recreation Departments. Whenever we come up with a new challenge, they are willing to tackle it. We've recommended this service to many organizations. We just need to be able to send out e-newsletters embedded in the email. I'm looking forward to mobile app! Pros Inexpensive, but has a lot of functionality. Many reports are pre-set, and we can make our own report templates. Consumer friendly. Cons We can't embed a pdf file in the body of an email to be sent out to all our address book - for a beautiful eye catching e-newsletter that markets our programs and events. We have to use another provider, and continually update the email address book from Community Pass. Review Source Response from Capturepoint March 12, 2018 Thanks for the feedback Jill! It's wonderful to hear what a great experience Mt. Olive Recreation is having with CommunityPass. MC Mona C. Superintendent of Parks and Recreation Recreational Facilities and Services Used the software for: 2+ years ### "Community Pass review" March 28, 2022 5.0 CommunityPass provides the opportunity to create our own reporting which has been very helpful. Our Finance department is happy with the services and reporting procedures Pros The ease of turning rosters into spreadsheets; easy access for sending messages; Ease of use for the public Cons Integration was perfect for us as we were coming from not offering online registration at all. Adding the credit card feature to our process was needed due to downsizing of staff. Having access to emails to send reminders and changes regarding programs was necessary. Review Source Response from Capturepoint May 3, 2022 Mona, thank you so much for the review. It's great to hear that integration was perfect for you and works well with the reduced staff size. BK Betty K. Office Manager Consumer Services Used the software for: 2+ years ### "My experience with Communitypass has been excellent. " February 15, 2018 4.0 The ease of use for our office staff as well as our customers. Over the years as the software has improved those changes have made it easier on a daily basis as well as monthly and year end reports that I need to provide the district. Pros The ease of use, very user friendly and easy to help our customers through the site when I'm dealing with them over the telephone. Cons Currently the changes but, that will just take some getting use to during these changing times. I'm hopeful that once the changes are made over the entire site I will feel more comfortable. Review Source Response from Capturepoint February 27, 2018 So glad to hear you are having an excellent experience with CommunityPass! We have been systematically applying a new design to our Administrative Site to allow our customers to become comfortable with the colors and styles slowly before the whole site is transformed. We are in the home stretch of this project and are confident you will be happy with the result. BS Brett S. Program Coordinator Recreational Facilities and Services Used the software for: 2+ years ### "A Great Site" March 28, 2022 4.0 Pros We offer a variety of programs, trips and events, I like that all of them can be advertised on the site. I also like that all of our customers tell us how easy it is for them to use at home. Cons When you are a new user some of the setup can be challenging but once you have gone through the process a few times it becomes much easier. Review Source Response from Capturepoint May 3, 2022 Brett, thank you so much for the review. We are thrilled that CommunityPass has streamlined your processes for all of your program types and provided easy access for your customers. MR Maura R. Office Admin Used the software for: 2+ years ### "The online customers find it MUCH easier than our previous software. " February 26, 2018 4.0 Online customers need much less hands-on assistance from us, saving us time for our own work in the office. Pros Our calls from customers needing to be guided through the online process have declined substantially. Cons Poor searching and sorting. Redundant unnecessary pages need to be completed for each registration, a big problem on busy registration days. Frequent locking up and freezing. Review Source Response from Capturepoint May 10, 2018 Thank you for your feedback Maura. Happy to hear your residents are finding CommunityPass so easy to use! Please note that with the redesign of our Administrative Site, tables are now sortable and there is a new search button in the menu bar on the home page that will allow you to quickly and easily search for Programs, Seasons and Catalogs from anywhere within CommunityPass. Please don't hesitate to reach out to our customer support team to discuss turning off those pages for you since many are optional. BS Brian S. Program Coordinator Recreational Facilities and Services Used the software for: 2+ years ### "Community Pass works" May 3, 2022 4.0 Overall it is a good experience. Pros The online registration makes it easier to handle. Bulk messaging helps get word out. Cons The software does not meet all of our needs. There are Township specifics that the program does not address. Review Source Response from Capturepoint May 23, 2022 Brian, thrilled to see your online registration and messaging have become easier. We are always improving CommunityPass and your feedback has been noted. Please reach out directly so we can pinpoint a solution to your specific needs. Thank you. KG Kim G. Director of Community Programs Education Management Used the software for: 2+ years ### "School Community Programs" May 10, 2022 5.0 Community Pass is a wonderful tool to meet the needs of our programs! Pros Ease of parents registration and Registering/Collecting payment for programs Cons Parents can create duplicate accounts and we cannot delete accounts Review Source Response from Capturepoint May 23, 2022 Kim, we are happy to hear that your registration and payment collection process is going well. We are always improving CommunityPass and your feedback has been noted. Thank you! GH Gail H. Secretary Recreational Facilities and Services Used the software for: 2+ years ### "Product Support " March 3, 2020 4.0 Overall positive. Pros Product support is top notch. Anytime there is a problem I call and the problem is resolved on the first call in. Cons Customize reports taylored to our needs. Review Source Response from Capturepoint November 3, 2021 Glad to hear our customer support team has resolved your questions quickly Gail. We are always here for you! AL Alexander L. Program Specialist Used the software for: 1-2 years ### "Easy to do simple things, difficult to do complex things" February 18, 2018 4.0 Ease of use, low maintenance, easy record keeping, quick look up Pros Once you set everything up, it takes care of everything automatically. It becomes very easy to ensure everyone has a waiver on file. It is also great that community Pass generates reports to show attendance in an easy to read manner. We send out emails to all of our program participants, so I like that I can copy all the emails at once. Cons It is difficult to do anything greater than a simple function. The process for refunds is very complicated, and it causes problems for our customers. It is also difficult to create exceptions and make special rules for events. Review Source Response from Capturepoint March 13, 2018 Thank you for the review Alexander. We have recently updated how CommunityPass handles refunds and credits. Please contact your technical support representative to have them show you this new functionality. TB Tina B. Office Support Specialist Recreational Facilities and Services Used the software for: 2+ years ### "NOT BAD AT ALL" February 26, 2018 4.0 Pros easy to use as long as the administrator puts in the proper information so that when you go to register its easy to find a program. Cons It dose not stop people from creating 2 and 3 household accounts. It doesn't have our company name on the receipts.(need extra line for address for company name or to the parents of) Review Source Response from Capturepoint May 10, 2018 So glad to hear you are finding CommunityPass easy to use! Please don't hesitate to contact our Customer Support Team to get tips about how to monitor and merge duplicate accounts. You can also access a free training webinar titled "Merge Families & Avoid Duplicate Accounts" located in the Help & Training section on the Admin Site. 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