LiveAdmins

WebGreeter

5 / 5 14 reviews

Who Uses This Software?

LiveAdmins caters to businesses of all sizes across the world which are looking to improve their bottom line and customer experience.


Average Ratings

14 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • LiveAdmins
  • www.liveadmins.com
  • Founded 2002
  • United States

About WebGreeter

LiveAdmins is a leader in providing multilingual live chat solutions and services that enrich online visitor experience, customer satisfaction and the bottom line of businesses of all sizes. Our solutions are fully customizable, easy to set-up and always online, catering to over 10 industries across 8 time zones.


WebGreeter Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

WebGreeter Reviews Recently Reviewed!

Great offsite chat team

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great customer support, very responsive. Our go to for a third party chat provider. Easy to work with.

Vendor Response

by LiveAdmins on January 27, 2017

Thanks a lot! :)

Live chat works very well and is easy to use

Apr 05, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: when dealership is closed, live chat personnel should pass on to potential prospects that a Product Advisor will get back to them when the dealership opens for business.

Vendor Response

by LiveAdmins on April 06, 2016

Thanks Jim, your feedback is greatly appreciated.

Excellent Overall

Apr 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Have had few (if any complaints) from customers dealing with this service. We're from a small, rural town and most customers find the tool very handy. It has integrated nicely with our new CRM, and the verbatim's for managers are excellent.

Vendor Response

by LiveAdmins on April 05, 2016

Thanks Winston, we appreciate your feedback.

website greeting

Apr 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: There were some glitches at the beginning of using your service, but have been positive in correcting the issues

Vendor Response

by LiveAdmins on April 05, 2016

Thanks Christopher, we appreciate your feedback.

Spectacular Results!

Apr 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Spectacular Results! The team really goes the distance to build customer engagement and drive the human connection. I highly recommend.

Vendor Response

by LiveAdmins on April 05, 2016

Thanks a lot Mike. We appreciate your feedback.

Great Web Greeter Service

Apr 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Liveadmins does a great job. Although their web greeters aren't perfect, the price is right and the customer service is awesome.

Vendor Response

by LiveAdmins on April 05, 2016

Thanks Taylor, we appreciate your feedback.

I've used multiple chat services

Apr 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've had simple services like Zopim that I manned myself, and it was nuts. Every time someone was on my site a bell rung and my team was distracted. For the last several years I've used another manned system from overseas. The chat box can't be resized for mobile and it's distracting.
I decided to make a change and did a lot of research. Liveadmins was by far my best option. It's manned 24/7 and the chat box is customizable. I can get calls routed to my cell phone, as I've had. What has surprised me is the amount of training that they give their team of chat agents, and the personal support they have given me for the transition. These guys are top notch.

Vendor Response

by LiveAdmins on April 05, 2016

Thanks Jeffrey, we appreciate your feedback.

Good people

Apr 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When I give this five stars, I am not saying they are perfect. What makes them great and five star worthy is that when there are problems, Live Admins is quick to respond, understanding and polite. Resolution is swift. Not only that, we are seeing an increase in leads as our customers do use the service and love it.

Vendor Response

by LiveAdmins on April 05, 2016

Thanks David, we appreciate your feedback.

We use LiveAdmins for our website

Apr 05, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: It is great to have someone on our site to respond to questions 24/7. They respond quickly to emails and consistently engage our customers.

We had some kinks in the beginning but once we corrected them, things worked perfectly.

It has definitely enhanced our site and their price is very reasonable.

Vendor Response

by LiveAdmins on April 05, 2016

Thanks Kelly, we appreciate your feedback.

Best Bang For The Buck

Apr 05, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Right now I am averaging a cost per sale of under $40 with a cost per lead of $7. Cannot beat the price. The "training manuals" they make you fill out beforehand can be a little cumbersome but once you have it done, there team becomes almost experts at where to send people on your website, your "why buy", and just general knowledge of your inventory. Support is top notch - I never have to wait all day to hear back from them.

Would recommend to anyone who is sick of paying stupid money for flashy chat tools.

Vendor Response

by LiveAdmins on April 05, 2016

Thanks John, we appreciate your feedback.

Very attentive in the Customer Service Department

Apr 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Liveadmins always gets back to you right away, and trains the entire team whenever there is a new process or suggestion when it comes to chatting with our customers. They are very professional and take pride in their product.

Vendor Response

by LiveAdmins on April 05, 2016

Thanks Rozlyn, we appreciate your feedback.

Business Review

Mar 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used their proprietary software and found it to be very user friendly and replete with valuable analytics that can be harnessed as a useful resource for driving business growth and enhancing client base.

Vendor Response

by LiveAdmins on April 05, 2016

Thanks Mahmud, we appreciate your feedback.

Best way to covert online visitors into customers.

Feb 18, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were looking to increase the sales and reach of our online store. After a few weeks research, we found LiveAdmins. The easy to setup live chat software not only improved our sales, but also enabled us to sell the products in markets where English is not a native language.

Vendor Response

by LiveAdmins on February 19, 2016

Thanks a lot Arnold. We appreciate the feedback!

It really works

Feb 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am an internet marketing consultant in Australia and as I do deal with clients around the globe advising them to be proactive in dealing wit the online visitors, this tool of LiveAdmins I tested it for a month trial and found it very helpful in catering my online prospects. I as a single business development director of the business, I was unable to answer queries as I promise to get back with the proposal within 48 hours, so live chat webgreeter helped me achieve that milestone where I am a proactive service provider. It worked for me and will be reaching out to them again in a 6 months time.

Vendor Response

by LiveAdmins on February 12, 2016

Thanks a lot for the overwhelming appreciation, James. We appreciate!