Who Uses This Software?

LiveAdmins caters to businesses of all sizes across the world which are looking to improve their bottom line and customer experience.


Average Ratings

35 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month/user
  • Free Demo
    Yes
  • Deployment
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • LiveAdmins
  • www.liveadmins.com
  • Founded 2002
  • United States

About WebGreeter

LiveAdmins is a leader in providing multilingual live chat solutions and services that enrich online visitor experience, customer satisfaction and the bottom line of businesses of all sizes. Our solutions are fully customizable, easy to set-up and always online, catering to over 10 industries across 8 time zones.


WebGreeter Features

  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

WebGreeter Reviews Recently Reviewed!


WebGreeter has been a great addition to our website - even when we're closed, we're still open!

Jun 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have always wanted to be as connected to our customers as possible, and WebGreeter has allowed us to reach current and potential customers at any hour of the day. Many shift workers do a lot of their research after an afternoon shift, or before a night shift, when we are typically closed. WebGreeter allows us to capture their contact information and answer any questions in a prompt and professional manner when we open for business. It also allows us to have an option to relay business hours over holidays and weekends. If customers are not interested in the chat option, they can simply minimize it, but it is still available should a question arise. We can attribute multiple sales per year to the WebGreeter option alone!

Cons: The software itself is great - they customize the chat window to match your website colours and layout. The webgreeters themselves try to answer basic questions, and collect contact information for questions that they do not have the answer for. Rarely do they give an incorrect answer or overstep their boundaries. The only real con, being a Canadian customer, is the exchange rate on the USD invoice!

Overall: The WebGreeter software allows us to reach potential customers at the hours that are most convenient to them, while collecting contact information and relaying hours of operation at the same time! Even when we're closed, we're still open for business!

Vendor Response

by LiveAdmins on June 06, 2018

Thanks for a great review! We can have your exchange rate revisited if you can contact us!

Capterra loader

Chat works as it's supposed to, support is human and excellent.

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support team has done a great job integrating this into our systems. The chat is well done, customized, and very cost effective compared to the competition. That said, for me, it's all about the support team. They've been nothing short of excellent.

Cons: I'm having difficulty thinking of much. At one point the look was outdated and out of sync with my site. I contacted support and they immediately and efficiently got to work updating the look and feel, and were very responsive. Same thing when I asked for integration into CRM. I asked, they delivered.

Overall: The WebGreeter team probably picks up on potential clients that would hesitate to call for whatever reason, or were about to waffle and leave without making contact. They basically create opportunities that might otherwise slide away quietly.

Vendor Response

by LiveAdmins on June 05, 2018

That's a great review Steven! Many thanks!

Support is excellent. A very adaptable team for today's changing client base!

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and flexibility. Bots cannot give the same feel and service.

Human interactions ive the client a better avenue to trust, which makes the sales process easier.

Cons: Just aesthetically.

Would like the replies we receive to be formatted in a more eye friendly way. Currently all in a list. Could be more compact formatting.

Overall: Customer see our "chat's" as an extension of our sales team. Sometimes they come into the store looking for the chat agent.

Vendor Response

by LiveAdmins on June 04, 2018

Thanks a lot for your review Bruno! We will definitely work on formatting our replies better!

Best investment!

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Our ROI is amazing! We have customers all over the world that increasingly use the web to do business with us so having a live person they can communicate with 24/7 has been a game changer for us. We are collecting leads while our office is not open thanks to WebGreeter.

Cons: Due to the complex nature of our business, the set-up was a process with how to answer questions and what information to collect but it was well worth it!

Vendor Response

by LiveAdmins on June 04, 2018

Thanks for a great review, Tammy!

Boosts our bottom line

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like working with Live Admins. They do a good job, and we get a lot of appointments scheduled. It's a service we'll certainly keep using.

Cons: The language barrier. Some things are definitely lost in translation, and it can be hard to get things effectively communicated to our prospects.

Overall: More clients

Vendor Response

by LiveAdmins on June 05, 2018

Thanks a lot for your feedback. We're going to look into what happened with the translations. Could you send us a few examples on clientservices@liveadmins.com?

Capterra loader

Forgot to rate stars. Very happy with management responsiveness and ease of setup. Great leads.

Jun 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Don't have to do anything. Transcripts come via email. The reps help prospects that visit when we are closed. Leads are quality interactions with interested prospects. Reps can learn alternate responses to questions if we aren't happy with any transcript responses.

Cons: Not much. Works as promoted. The window pops up on every page, and I need to close it each time I look for things on the site. Some prospects use it to connect with management for personal chats or to ask for information not related to sales.

Vendor Response

by LiveAdmins on June 07, 2018

Thanks a lot, Ray!

Great company and very high return on investment

Jun 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Full coverage 24/7 365 Days a year in multiple languages and again one of our highest returns on investment for any company we work with.

Cons: No issues with the software. I do think there is an opportunity for a bit better accuracy when chatting with our customers on things we have previously discussed.

Vendor Response

by LiveAdmins on June 13, 2018

Thanks for your feedback Scott! We'll work on your concerns!

Great Service and Easy to work with

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that the service is customizable to our business and the WebGreeters are always friendly. Keep up the good work.

Cons: I do not have any complaints about the software. I think perhaps there could be more customization and integration with other services such as Facebook messenger.

Overall: We get tons of internet leads having chat on our website

Vendor Response

by LiveAdmins on June 05, 2018

Thank you for your review! We actually do have Facebook integration along with many others so if you could contact us at clientservices@liveadmins.com, we'd be happy to set it up for you!

Daily lead information that we receive is very thorough and easy to use.

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Provides all the info we need. Customer support when needed has always been very prompt and looks after us.

Cons: Sometimes it's a little finicky with iOS Apple Mail. Sometimes not all of the lead information is displayed.

Overall: Great lead information from our websites at a very low cost.

Vendor Response

by LiveAdmins on June 04, 2018

Thanks a lot, Tony! Appreciate your feedback!

Always great service

Jun 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: They always follow up and complete tasks promptly. Chat leads are the biggest converter in our dealership in terms of digital.

Cons: The only thing that would increase the success for us is if the greeters were more automotive savvy and could answer simple automotive questions.

Overall: More sales!

Vendor Response

by LiveAdmins on June 12, 2018

Thanks a lot for your feedback Elysia!

Staff is very attentive and respond to customers with great care and concern

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use and interactive for customers and the dealership alike. Team is always in contact with us to find ways to improve our customer experience. Easy to reach and very open to suggestions.

Cons: We have not experienced anything to not like about the team or the services offered by Live Admins regarding our 24/7 Chat support on the website.

Vendor Response

by LiveAdmins on June 04, 2018

Thanks a lot, Andrew!

Great customer service, another way to generate leads!

Jun 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Liveadmins is easy to get into contact with through email. They are on the ball with letting us know there is an upcoming holiday which prompts us to let them know our hours.

Cons: When reading over chat transcripts, it often seems that the host is there to just pass along the customer's contact information. There has been a few times where they could have given the customer more info straight from the website, but instead just told the customer one of our staff would get back to them.

Overall: Extra leads, more chances for the customer to get the information they need/want from our website and adds to our overall customer service.

Vendor Response

by LiveAdmins on June 12, 2018

Thanks for your feedback, Jessica! We'd definitely work on improving our customer experience further!

Great company to do business with.

Jun 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Have helped us generate lots of business! Really receptive to feedback and always trying to get better.

Cons: Mobile app is a little out dated. Could be a bit more robust. Otherwise software is very user friendly to use.

Vendor Response

by LiveAdmins on June 04, 2018

Cheers, Mike!

Overall it is great. The account manager are always responsive.

Jun 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about the software is that it adds value to our organization for when our physical office is closed.

Cons: I cannot say that I would have a least favorite things about the software. The software is great partner.

Vendor Response

by LiveAdmins on June 11, 2018

Thanks a lot Ben!

Very great experience

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very user friendly and easy to navigate. My advocate is always very quick to response should I ever have any problems.

Cons: Chat agents aren't always car-savvy enough to answer basic car questions that customers ask... often causes frustration or confusion on customer's side.

Vendor Response

by LiveAdmins on June 04, 2018

Thanks a lot, Michelle!

Someone to answer the easy questions and get the ball rolling

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to set up and use, they worked with us to make sure we are setting the tone we want to set with our customers, and the price is right.

Cons: With our particular business, it is best if one person leads the project to make sure the alerts get to the right place since our different departments are a little complicated and the lines are blurry. That one person has to make sure they stay on top of the alerts.

Overall: The ability to connect with more potential leads

Vendor Response

by LiveAdmins on June 04, 2018

Thanks a lot! We'd like it more if your name and company info was displayed here on Capterra as well! :)

I have had some issues but was solved quickly

May 31, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Quick turn around about the sales process and easy to implement other answers in the script. It's all about action reaction

Cons: Software is very easy to use but you need to be online most of the time if you want success unless you Hire someone. Otherwise it's all good

Overall: 10 per cent of the sales are from this software.

Vendor Response

by LiveAdmins on June 05, 2018

Thanks a lot for your feedback Alain! In case you're unable to manage the chats yourself, would you consider handing it over to us through our managed live chat service? That way, you won't have to always be online and handle chats.

We love liveadmins!

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: These guys will go out of their way to make sure you get exactly what your business needs to function the way you want it to. They are always responsive and I havent had any issues with them at all.

Cons: The dashboard could be a little better. Not as much functionality as previous services we've used but its worth it for better service.

Vendor Response

by LiveAdmins on June 05, 2018

Christin, thanks a lot! We'd be happy to improve the dashboard and make it better. I'll have someone from our Client Support team reach out to you asap!

I've used multiple chat services

Apr 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I've had simple services like Zopim that I manned myself, and it was nuts. Every time someone was on my site a bell rung and my team was distracted. For the last several years I've used another manned system from overseas. The chat box can't be resized for mobile and it's distracting.

I decided to make a change and did a lot of research. Liveadmins was by far my best option. It's manned 24/7 and the chat box is customizable. I can get calls routed to my cell phone, as I've had. What has surprised me is the amount of training that they give their team of chat agents, and the personal support they have given me for the transition. These guys are top notch.

Vendor Response

by LiveAdmins on April 05, 2016

Thanks Jeffrey, we appreciate your feedback.

It really works

Feb 11, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I am an internet marketing consultant in Australia and as I do deal with clients around the globe advising them to be proactive in dealing wit the online visitors, this tool of LiveAdmins I tested it for a month trial and found it very helpful in catering my online prospects. I as a single business development director of the business, I was unable to answer queries as I promise to get back with the proposal within 48 hours, so live chat webgreeter helped me achieve that milestone where I am a proactive service provider. It worked for me and will be reaching out to them again in a 6 months time.

Vendor Response

by LiveAdmins on February 12, 2016

Thanks a lot for the overwhelming appreciation, James. We appreciate!

Best Bang For The Buck

Apr 05, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Right now I am averaging a cost per sale of under $40 with a cost per lead of $7. Cannot beat the price. The "training manuals" they make you fill out beforehand can be a little cumbersome but once you have it done, there team becomes almost experts at where to send people on your website, your "why buy", and just general knowledge of your inventory. Support is top notch - I never have to wait all day to hear back from them.

Would recommend to anyone who is sick of paying stupid money for flashy chat tools.

Vendor Response

by LiveAdmins on April 05, 2016

Thanks John, we appreciate your feedback.

Good people

Apr 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: When I give this five stars, I am not saying they are perfect. What makes them great and five star worthy is that when there are problems, Live Admins is quick to respond, understanding and polite. Resolution is swift. Not only that, we are seeing an increase in leads as our customers do use the service and love it.

Vendor Response

by LiveAdmins on April 05, 2016

Thanks David, we appreciate your feedback.

We use LiveAdmins for our website

Apr 05, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: It is great to have someone on our site to respond to questions 24/7. They respond quickly to emails and consistently engage our customers.

We had some kinks in the beginning but once we corrected them, things worked perfectly.

It has definitely enhanced our site and their price is very reasonable.

Vendor Response

by LiveAdmins on April 05, 2016

Thanks Kelly, we appreciate your feedback.

Best way to covert online visitors into customers.

Feb 18, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We were looking to increase the sales and reach of our online store. After a few weeks research, we found LiveAdmins. The easy to setup live chat software not only improved our sales, but also enabled us to sell the products in markets where English is not a native language.

Vendor Response

by LiveAdmins on February 19, 2016

Thanks a lot Arnold. We appreciate the feedback!

Quality Help

Jun 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is very helpful to have a live chat that is available in the language which is needed. It is also extremely user-friendly and easy!

Cons: It is helpful to be able to customize and it seems that this is lacking the ability to do so. It would be more appealing and helpful

Vendor Response

by LiveAdmins on June 06, 2018

Thanks a lot for your feedback. Our software is fully customizable as per your needs. If there's something specific you need, please reach out to us at info@liveadmins.com

Excellent Overall

Apr 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Have had few (if any complaints) from customers dealing with this service. We're from a small, rural town and most customers find the tool very handy. It has integrated nicely with our new CRM, and the verbatim's for managers are excellent.

Vendor Response

by LiveAdmins on April 05, 2016

Thanks Winston, we appreciate your feedback.

Very attentive in the Customer Service Department

Apr 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Liveadmins always gets back to you right away, and trains the entire team whenever there is a new process or suggestion when it comes to chatting with our customers. They are very professional and take pride in their product.

Vendor Response

by LiveAdmins on April 05, 2016

Thanks Rozlyn, we appreciate your feedback.

Business Review

Mar 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have used their proprietary software and found it to be very user friendly and replete with valuable analytics that can be harnessed as a useful resource for driving business growth and enhancing client base.

Vendor Response

by LiveAdmins on April 05, 2016

Thanks Mahmud, we appreciate your feedback.

Live chat works very well and is easy to use

Apr 05, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: when dealership is closed, live chat personnel should pass on to potential prospects that a Product Advisor will get back to them when the dealership opens for business.

Vendor Response

by LiveAdmins on April 06, 2016

Thanks Jim, your feedback is greatly appreciated.

It allowed me to find the right options for me and my business.

May 31, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It gives me a greater analysis in a shorter amount of time than doing all of the research on my own.

Cons: This is a luxury software and I don't find it ESSENTIAL to doing business. Other than that, it is a great interface to moving forward with software choices.

Vendor Response

by LiveAdmins on June 04, 2018

Thanks a lot Pierson!

Spectacular Results!

Apr 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Spectacular Results! The team really goes the distance to build customer engagement and drive the human connection. I highly recommend.

Vendor Response

by LiveAdmins on April 05, 2016

Thanks a lot Mike. We appreciate your feedback.

Great Web Greeter Service

Apr 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Liveadmins does a great job. Although their web greeters aren't perfect, the price is right and the customer service is awesome.

Vendor Response

by LiveAdmins on April 05, 2016

Thanks Taylor, we appreciate your feedback.

website greeting

Apr 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: There were some glitches at the beginning of using your service, but have been positive in correcting the issues

Vendor Response

by LiveAdmins on April 05, 2016

Thanks Christopher, we appreciate your feedback.

Great offsite chat team

Jan 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Great customer support, very responsive. Our go to for a third party chat provider. Easy to work with.

Vendor Response

by LiveAdmins on January 27, 2017

Thanks a lot! :)

It says easy to use. Perfect for my usage.

Jun 04, 2018
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Simplicity

Customer support is available by I never needed it.

I love that they insist on feedback which shows commitment

Cons: I would say branding. I enjoyed using the application but after a holiday I kind of forgot about it. I just remembered it again their to this survey

Vendor Response

by LiveAdmins on June 06, 2018

Thanks for your review! If you can get in touch with us with suggestions over how we can improve the product further, we'd appreciate it!