# LiveAdmins Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LiveAdmins the right Live Chat solution for you? Explore 37 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148391/WebGreeter/reviews --- LiveAdmins 4.8 (37) [View alternatives](https://www.capterra.com/p/148391/WebGreeter/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of LiveAdmins Ease of use 4.8 Customer Service 4.9 ## Showing most helpful reviews Showing 1-25 of 37 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Steven F. Principal Partner Used the software for: 2+ years ### "Chat works as it's supposed to, support is human and excellent." June 1, 2018 5.0 The WebGreeter team probably picks up on potential clients that would hesitate to call for whatever reason, or were about to waffle and leave without making contact. They basically create opportunities that might otherwise slide away quietly. Pros The support team has done a great job integrating this into our systems. The chat is well done, customized, and very cost effective compared to the competition. That said, for me, it's all about the support team. They've been nothing short of excellent. Cons I'm having difficulty thinking of much. At one point the look was outdated and out of sync with my site. I contacted support and they immediately and efficiently got to work updating the look and feel, and were very responsive. Same thing when I asked for integration into CRM. I asked, they delivered. Review Source Response from LiveAdmins June 5, 2018 That's a great review Steven! Many thanks! VR Verified Reviewer Attorney Used the software for: 2+ years ### "Boosts our bottom line" May 31, 2018 5.0 More clients Pros I like working with Live Admins. They do a good job, and we get a lot of appointments scheduled. It's a service we'll certainly keep using. Cons The language barrier. Some things are definitely lost in translation, and it can be hard to get things effectively communicated to our prospects. Review Source Response from LiveAdmins June 5, 2018 Thanks a lot for your feedback. We're going to look into what happened with the translations. Could you send us a few examples on clientservices@liveadmins.com? VR Verified Reviewer Head Of Customer Service Higher Education Used the software for: Less than 6 months ### "It says easy to use. Perfect for my usage. " June 4, 2018 2.0 Pros Simplicity Customer support is available by I never needed it. I love that they insist on feedback which shows commitment Cons I would say branding. I enjoyed using the application but after a holiday I kind of forgot about it. I just remembered it again their to this survey Review Source Response from LiveAdmins June 6, 2018 Thanks for your review! If you can get in touch with us with suggestions over how we can improve the product further, we'd appreciate it! Ray N. Internet Marketing Manager Used the software for: 1-2 years ### "Forgot to rate stars. Very happy with management responsiveness and ease of setup. Great leads." June 6, 2018 5.0 Pros Don't have to do anything. Transcripts come via email. The reps help prospects that visit when we are closed. Leads are quality interactions with interested prospects. Reps can learn alternate responses to questions if we aren't happy with any transcript responses. Cons Not much. Works as promoted. The window pops up on every page, and I need to close it each time I look for things on the site. Some prospects use it to connect with management for personal chats or to ask for information not related to sales. Review Source Response from LiveAdmins June 7, 2018 Thanks a lot, Ray! VR Verified Reviewer President Used the software for: 1-2 years ### "Great Service and Easy to work with" May 31, 2018 5.0 We get tons of internet leads having chat on our website Pros I like that the service is customizable to our business and the WebGreeters are always friendly. Keep up the good work. Cons I do not have any complaints about the software. I think perhaps there could be more customization and integration with other services such as Facebook messenger. Review Source Response from LiveAdmins June 5, 2018 Thank you for your review! We actually do have Facebook integration along with many others so if you could contact us at clientservices@liveadmins.com, we'd be happy to set it up for you! BW Barrie W. General Manager Automotive Used the software for: 2+ years ### "WebGreeter allows us to be open and accessible 24/7! " February 25, 2020 5.0 WebGreeter allows us to be "open" all day and night, with someone accessible to answer basic questions and collect contact information to be followed up on during business hours. They can assist in locating a vehicle on our website or direct a customer to the correct page to fill out a request form. We've been very happy with the service! Pros The integration with our website was seamless. It looks like it has been there since day one, and the response time for customers is excellent. Cons In the beginning, we had to do a little extra coaching with our chat agents to make sure they were saying the right things, and not overstepping their boundaries. Everything has been great since! Review Source Response from LiveAdmins April 7, 2021 Thank you so much for the kind words, Barrie! BD Bruno D. BDC Manager Retail Used the software for: 2+ years ### "Support is excellent. A very adaptable team for today's changing client base!" May 31, 2018 5.0 Customer see our "chat's" as an extension of our sales team. Sometimes they come into the store looking for the chat agent. Pros Ease of use and flexibility. Bots cannot give the same feel and service. Human interactions ive the client a better avenue to trust, which makes the sales process easier. Cons Just aesthetically. Would like the replies we receive to be formatted in a more eye friendly way. Currently all in a list. Could be more compact formatting. Review Source Response from LiveAdmins June 4, 2018 Thanks a lot for your review Bruno! We will definitely work on formatting our replies better! VR Verified Reviewer Marketing Manager Automotive Used the software for: Less than 6 months ### "Someone to answer the easy questions and get the ball rolling" May 31, 2018 5.0 The ability to connect with more potential leads Pros Easy to set up and use, they worked with us to make sure we are setting the tone we want to set with our customers, and the price is right. Cons With our particular business, it is best if one person leads the project to make sure the alerts get to the right place since our different departments are a little complicated and the lines are blurry. That one person has to make sure they stay on top of the alerts. Review Source Response from LiveAdmins June 4, 2018 Thanks a lot! We'd like it more if your name and company info was displayed here on Capterra as well! :) Jeffrey M. President Used the software for: ### "I've used multiple chat services" April 5, 2016 5.0 I've had simple services like Zopim that I manned myself, and it was nuts. Every time someone was on my site a bell rung and my team was distracted. For the last several years I've used another manned system from overseas. The chat box can't be resized for mobile and it's distracting. I decided to make a change and did a lot of research. Liveadmins was by far my best option. It's manned 24/7 and the chat box is customizable. I can get calls routed to my cell phone, as I've had. What has surprised me is the amount of training that they give their team of chat agents, and the personal support they have given me for the transition. These guys are top notch. Review Source Response from LiveAdmins April 5, 2016 Thanks Jeffrey, we appreciate your feedback. VR Verified Reviewer Accounting & Human Resources Used the software for: Less than 6 months ### "Quality Help" June 4, 2018 5.0 Pros It is very helpful to have a live chat that is available in the language which is needed. It is also extremely user-friendly and easy! Cons It is helpful to be able to customize and it seems that this is lacking the ability to do so. It would be more appealing and helpful Review Source Response from LiveAdmins June 6, 2018 Thanks a lot for your feedback. Our software is fully customizable as per your needs. If there's something specific you need, please reach out to us at info@liveadmins.com JAM Juan Andres M. Administracion de Empresas Information Technology and Services Used the software for: 1-2 years ### "Permite operacion 24/7" July 22, 2023 5.0 Pros Se integra perfectamente a los sitios web sin error alguno. Cons No encontre errores en este aplicativo funciona muy bien. Review Source AK Arnold K. Business Development Manager Used the software for: ### "Best way to covert online visitors into customers." February 18, 2016 4.0 We were looking to increase the sales and reach of our online store. After a few weeks research, we found LiveAdmins. The easy to setup live chat software not only improved our sales, but also enabled us to sell the products in markets where English is not a native language. Review Source Response from LiveAdmins February 19, 2016 Thanks a lot Arnold. We appreciate the feedback! MB Mahmud B. Used the software for: ### "Business Review" March 7, 2016 5.0 I have used their proprietary software and found it to be very user friendly and replete with valuable analytics that can be harnessed as a useful resource for driving business growth and enhancing client base. Review Source Response from LiveAdmins April 5, 2016 Thanks Mahmud, we appreciate your feedback. EM Elysia M. Digital Marketing and Administration Automotive Used the software for: 2+ years ### "Always great service" June 8, 2018 5.0 More sales! Pros They always follow up and complete tasks promptly. Chat leads are the biggest converter in our dealership in terms of digital. Cons The only thing that would increase the success for us is if the greeters were more automotive savvy and could answer simple automotive questions. Review Source Response from LiveAdmins June 12, 2018 Thanks a lot for your feedback Elysia! TE Tammy E. Business Manager Used the software for: 2+ years ### "Best investment!" May 31, 2018 5.0 Pros Our ROI is amazing! We have customers all over the world that increasingly use the web to do business with us so having a live person they can communicate with 24/7 has been a game changer for us. We are collecting leads while our office is not open thanks to WebGreeter. Cons Due to the complex nature of our business, the set-up was a process with how to answer questions and what information to collect but it was well worth it! Review Source Response from LiveAdmins June 4, 2018 Thanks for a great review, Tammy! JS Jessica S. Receptionist/Social Media Advocate/Acts Payable Automotive Used the software for: 1-2 years ### "Great customer service, another way to generate leads! " June 4, 2018 4.0 Extra leads, more chances for the customer to get the information they need/want from our website and adds to our overall customer service. Pros Liveadmins is easy to get into contact with through email. They are on the ball with letting us know there is an upcoming holiday which prompts us to let them know our hours. Cons When reading over chat transcripts, it often seems that the host is there to just pass along the customer's contact information. There has been a few times where they could have given the customer more info straight from the website, but instead just told the customer one of our staff would get back to them. Review Source Response from LiveAdmins June 12, 2018 Thanks for your feedback, Jessica! We'd definitely work on improving our customer experience further! SD Scott D. Manager of Business Development Used the software for: 2+ years ### "Great company and very high return on investment" June 12, 2018 4.0 Pros Full coverage 24/7 365 Days a year in multiple languages and again one of our highest returns on investment for any company we work with. Cons No issues with the software. I do think there is an opportunity for a bit better accuracy when chatting with our customers on things we have previously discussed. Review Source Response from LiveAdmins June 13, 2018 Thanks for your feedback Scott! We'll work on your concerns! TS Tony S. Sales Manager Automotive Used the software for: 2+ years ### "Daily lead information that we receive is very thorough and easy to use. " May 31, 2018 5.0 Great lead information from our websites at a very low cost. Pros Easy to use. Provides all the info we need. Customer support when needed has always been very prompt and looks after us. Cons Sometimes it's a little finicky with iOS Apple Mail. Sometimes not all of the lead information is displayed. Review Source Response from LiveAdmins June 4, 2018 Thanks a lot, Tony! Appreciate your feedback! AL Andrew L. Internet Sales & Marketing Manager Used the software for: 1-2 years ### "Staff is very attentive and respond to customers with great care and concern" May 31, 2018 5.0 Pros Ease of use and interactive for customers and the dealership alike. Team is always in contact with us to find ways to improve our customer experience. Easy to reach and very open to suggestions. Cons We have not experienced anything to not like about the team or the services offered by Live Admins regarding our 24/7 Chat support on the website. Review Source Response from LiveAdmins June 4, 2018 Thanks a lot, Andrew! MM Mike M. Internet Sales Manager Used the software for: 1-2 years ### "Great company to do business with. " June 1, 2018 5.0 Pros Have helped us generate lots of business! Really receptive to feedback and always trying to get better. Cons Mobile app is a little out dated. Could be a bit more robust. Otherwise software is very user friendly to use. Review Source Response from LiveAdmins June 4, 2018 Cheers, Mike! BO Ben O. Assistant Recruiting Mgr Used the software for: 6-12 months ### "Overall it is great. The account manager are always responsive." June 8, 2018 5.0 Pros What I like most about the software is that it adds value to our organization for when our physical office is closed. Cons I cannot say that I would have a least favorite things about the software. The software is great partner. Review Source Response from LiveAdmins June 11, 2018 Thanks a lot Ben! MM Michelle M. Digital Marketing pecialist Used the software for: 2+ years ### "Very great experience" May 31, 2018 5.0 Pros Very user friendly and easy to navigate. My advocate is always very quick to response should I ever have any problems. Cons Chat agents aren't always car-savvy enough to answer basic car questions that customers ask... often causes frustration or confusion on customer's side. Review Source Response from LiveAdmins June 4, 2018 Thanks a lot, Michelle! SH Samuel H. service coordinator Information Technology and Services Used the software for: Less than 6 months ### "WebGreeter - wonderful customer support" September 24, 2019 5.0 When we can't have someone on live chat, WebGreeter can. It really makes a huge difference to let customers know there is a live person to answer questions anytime. A lot of visitors to the website use chat as they would a salesperson. Pros I use this software with one of our clients. The website we admin has people coming in and checking things out all times off day or night. WebGreeter can help capture their info and keep potential customers coming back to the website. Having a live person they can chat with 24/7 is awesome! Cons I can't say anything bad about this software. The customer support has been stellar. Sometimes there is a language barrier but we are working through that. Review Source Response from LiveAdmins September 26, 2019 Thanks a lot, Sam. We appreciate your feedback. AV Alain V. Director Retail Used the software for: Less than 6 months ### "I have had some issues but was solved quickly" May 31, 2018 4.0 10 per cent of the sales are from this software. Pros Quick turn around about the sales process and easy to implement other answers in the script. It's all about action reaction Cons Software is very easy to use but you need to be online most of the time if you want success unless you Hire someone. Otherwise it's all good Review Source Response from LiveAdmins June 5, 2018 Thanks a lot for your feedback Alain! In case you're unable to manage the chats yourself, would you consider handing it over to us through our managed live chat service? That way, you won't have to always be online and handle chats. cC christin C. Office manager Used the software for: Less than 6 months ### "We love liveadmins!" May 31, 2018 5.0 Pros These guys will go out of their way to make sure you get exactly what your business needs to function the way you want it to. They are always responsive and I havent had any issues with them at all. Cons The dashboard could be a little better. Not as much functionality as previous services we've used but its worth it for better service. Review Source Response from LiveAdmins June 5, 2018 Christin, thanks a lot! We'd be happy to improve the dashboard and make it better. I'll have someone from our Client Support team reach out to you asap! Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.