eMart Solutions

FirstHive

4.5 / 5 8 reviews

Who Uses This Software?

While FirstHive is used currently by some of the largest Fortune 500 companies, the DIY version empowers the SME customer to leverage this technology for their marketing needs, across the globe.


Average Ratings

8 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
  • Pricing Details
    Save up to $1200 on annual pricing.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • eMart Solutions
  • www.firsthive.com
  • Founded 2009
  • United States

About FirstHive

FirstHive is a patent pending, Multi Channel enabled platform that allows marketers to engage with their customers across email, SMS, & social channels like Facebook, LinkedIn, and Twitter. With features enabling real time engagement with customers, and comprehensive dashboards that tell you how your campaigns are performing, FirstHive is the platform of choice for some of the leading brands across the globe. Come, experience the future, today!


FirstHive Features

  • Auto-Responders
  • Behavior Driven Rules
  • Bounce Tracking
  • CAN SPAM Compliance
  • Click-Through Tracking
  • Contact Database
  • Drip Campaigns
  • Event Triggered Email
  • Image Library
  • Mailing Frequency Limits
  • Mailing List Management
  • Multi-Variate Testing
  • Newsletter Management
  • Spam Check
  • Subscribe / Unsubscribe
  • Survey Management
  • Template Management
  • Unsubscribe Database
  • WYSIWYG Email Editor
  • Analytics / ROI Tracking
  • Campaign Segmentation
  • Channel Management
  • Contact Management
  • Content / Blogging Platform
  • Direct Mail Management
  • Email Drip Campaigns
  • Landing Pages / Web Forms
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Multivariate Testing
  • Referrals / Affiliates
  • Search Marketing
  • Social Marketing
  • Website Visitor Tracking
  • Analytics
  • Contact Management
  • Coupons
  • Keywords
  • Mass Texting
  • MMS
  • Polls / Voting
  • Scheduling
  • Shortcodes
  • Subscriber Management
  • Text-to-Win
  • Analytics
  • Automated Publishing
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Targeting
  • Keyword Filtering
  • Multi-Account Management
  • Posts Scheduling

FirstHive Reviews Recently Reviewed!

User friendly campaign tool help to measure campaign performance

May 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: We can design communication and trigger basis customers journey with the brand during pre sales, sales & Post sales

Overall: able to measure my campaigns performance

It is a great Product, able to take care of all my Bulk mailers, SMS and Social posting for me.

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Integration of SMS, Mails and Social Media at one place. I run a Training organization and I use FirstHive forbsend mailers and SMS and Social Media Posts to clients for New Program Launch and Business Development Purpose

Cons: I have not faced any problem/ issue in using this application , it suits my small business perfectly.

It's one of best product and very unique features it allows 360 degree view of my marketing efforts

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Uniqueness of platform tracks customer journey from multiple channels it helps to respond customer in a very unique way. Social media is also part of customer journey

Overall: Easy way of communication lots of market insight and very flexible

cost effective and efficient

May 25, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the features are great, some great not relevant to me yet, but got me thinking on those lines, which helped my business goals. the campaign creations are seamless and easy to track, the single view dashboard is a great feat in this software. they provide analytics based on unique customer behavior and pattern on different campaigns and different medium which is very insightful. has added advantage of targeting members in India and outside India. Creating duplication of campaigns is also a nice feature helps my team save a lot of time on repeated campaigns.

Cons: UI can be more interactive
email templates options are not much, can add GIF format as well.
irrelevant dashboard should not show up if we dont have data to populate the same.

Overall: customer traction. more engagement. analytics was a big plus and a cost effective and efficient tool to plan my marketing activities.

Its an amazing software which allows me to run email & social media campaigns at ease.

May 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The ease at which you check the analytics. The ease at which you are allowed to revisit the HTML mailer, do multiple edits before you do the actual broadcast. It also has an amazing feature of giving me indepth userwise website usage analytics.

Cons: It doesn't allow me to download the bounced email id list. That becomes a bit inconvenient. They should give a download option.

Overall: Measuring effectiveness of my campaign & single user profiling.

Using since 2 months

Apr 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Been using this software for the last couple of months for my company's marketing. Liked the fact that I can use the email marketing features along with managing my facebook page from the same application. Was using multiple applications for this till now.

Also liked the customer service. Had a issue with my billing, one chat with the support rep resolved my issue.

5 stars

Vendor Response

by eMart Solutions on April 27, 2016

Thanks Ronny for the kind words. We hope you continue to find value in our platform, and we look forward to your continued feedback.

Help us do lot of stuff

Mar 17, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: FirstHive was recommended to me by a friend. I signed-up for trial version and after couple of days bought an annual license. It works like three software in one. We use for direct emails and newsletters, sms campaigns and also social media management. What is amazing is their customer reports and insights. Helps a lot in designing campaign. People are nice too.

Surprised by the ease-of-use and intelligence!

Feb 26, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I'm a marketing analyst in a medium-size company.. We were looking for a marketing software that can handle our e-mail marketing requirements as well as create intelligent customer reports.. While researching, I stumbled upon a discussion on 'FirstHive' on reddit.. I took a free trial of the product and executed couple of campaigns.. i was surprised to see how easy it was to design a cool looking email from the existing templates... trigger it and see results in real-time.. I know it has nothing to do with 'open rates' but it's true that our email open rates are better now.. Beside email-marketing, it has SMS marketing and Social Media Marketing too.. all in the same license fee.. We stopped using Hootsuite and migrated all our social media activities on FirstHive.. Now, we have customer insights from all the channels curated into one dashboard.. It made a lot of sense for us to keep using FirstHive, since similar other product was costing us four times more.. and I'll recommend to all marketers.. for $50 a month, it's worth a shot!