# FirstHive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FirstHive the right SMS Marketing solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148403/FirstHive/reviews --- FirstHive 4.4 (13) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FirstHive Ease of use 4.4 Customer Service 4.2 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VK VENU K. IT Manager Financial Services Used the software for: 1-2 years ### "CDP has new torchbearer" July 3, 2021 4.0 Pros Its Probabilistic and deterministic matches and stitching data across platforms Cons Limited end user dashboards and i think they have limited staff for large implementations as well. Review Source RD Rahim D. Consultant Banking Used the software for: 1-2 years ### "It's one of best product and very unique features it allows 360 degree view of my marketing efforts " May 25, 2017 5.0 Easy way of communication lots of market insight and very flexible Pros Uniqueness of platform tracks customer journey from multiple channels it helps to respond customer in a very unique way. Social media is also part of customer journey Review Source KK Kamal K. Marketing Analyst Used the software for: ### "Surprised by the ease-of-use and intelligence!" February 26, 2016 4.0 I'm a marketing analyst in a medium-size company.. We were looking for a marketing software that can handle our e-mail marketing requirements as well as create intelligent customer reports.. While researching, I stumbled upon a discussion on 'FirstHive' on reddit.. I took a free trial of the product and executed couple of campaigns.. i was surprised to see how easy it was to design a cool looking email from the existing templates... trigger it and see results in real-time.. I know it has nothing to do with 'open rates' but it's true that our email open rates are better now.. Beside email-marketing, it has SMS marketing and Social Media Marketing too.. all in the same license fee.. We stopped using Hootsuite and migrated all our social media activities on FirstHive.. Now, we have customer insights from all the channels curated into one dashboard.. It made a lot of sense for us to keep using FirstHive, since similar other product was costing us four times more.. and I'll recommend to all marketers.. for $50 a month, it's worth a shot! Review Source KS Kristen S. Project Manager Construction Used the software for: 6-12 months ### "User Friendly - Good for Bulk Mailers and Social Posting" February 16, 2018 4.0 Pros Easy to create communication with our clients. It easily integrates with our SMS, social medias and emails. Responding to customers is easy to do using this program. Review Source KW Kevin W. Senior Consultant Apparel & Fashion Used the software for: Less than 6 months ### "cost effective and efficient" May 25, 2017 4.0 customer traction. more engagement. analytics was a big plus and a cost effective and efficient tool to plan my marketing activities. Pros the features are great, some great not relevant to me yet, but got me thinking on those lines, which helped my business goals. the campaign creations are seamless and easy to track, the single view dashboard is a great feat in this software. they provide analytics based on unique customer behavior and pattern on different campaigns and different medium which is very insightful. has added advantage of targeting members in India and outside India. Creating duplication of campaigns is also a nice feature helps my team save a lot of time on repeated campaigns. Cons UI can be more interactive email templates options are not much, can add GIF format as well. irrelevant dashboard should not show up if we dont have data to populate the same. Review Source HN Hemanth N. Director Used the software for: 1-2 years ### "It is a great Product, able to take care of all my Bulk mailers, SMS and Social posting for me." May 26, 2017 5.0 Pros Integration of SMS, Mails and Social Media at one place. I run a Training organization and I use FirstHive forbsend mailers and SMS and Social Media Posts to clients for New Program Launch and Business Development Purpose Cons I have not faced any problem/ issue in using this application , it suits my small business perfectly. Review Source NS Namrata S. Partner-Client Success Used the software for: 6-12 months ### "Its an amazing software which allows me to run email & social media campaigns at ease." May 25, 2017 4.0 Measuring effectiveness of my campaign & single user profiling. Pros The ease at which you check the analytics. The ease at which you are allowed to revisit the HTML mailer, do multiple edits before you do the actual broadcast. It also has an amazing feature of giving me indepth userwise website usage analytics. Cons It doesn't allow me to download the bounced email id list. That becomes a bit inconvenient. They should give a download option. Review Source MF Marcos F. Key Account Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Real Time marketing solution" August 30, 2018 5.0 Pros Firsthive is a great marketing solution with data aggregation and from multiple customer touch point including Facebook, twitter and other social media. Cons The initial plan is expensive also improvement in email and chat support needs improvement and multiple language option is missing. Review Source RD Ronny D. Owner Used the software for: ### "Using since 2 months" April 26, 2016 5.0 Been using this software for the last couple of months for my company's marketing. Liked the fact that I can use the email marketing features along with managing my facebook page from the same application. Was using multiple applications for this till now. Also liked the customer service. Had a issue with my billing, one chat with the support rep resolved my issue. 5 stars Review Source Response from FirstHive Tech April 27, 2016 Thanks Ronny for the kind words. We hope you continue to find value in our platform, and we look forward to your continued feedback. GW George W. Product Manager Used the software for: ### "Help us do lot of stuff" March 17, 2016 5.0 FirstHive was recommended to me by a friend. I signed-up for trial version and after couple of days bought an annual license. It works like three software in one. We use for direct emails and newsletters, sms campaigns and also social media management. What is amazing is their customer reports and insights. Helps a lot in designing campaign. People are nice too. Review Source AL Andrew L. Engineer Mechanical or Industrial Engineering Used the software for: ### "First Hive is the hive boss" January 27, 2019 4.0 Pros First hive to Resik way for me and my employees to collaborate on the complex projects that no one else see. Cons I am worried about the Russians getting a hold of some of the information that I post on first Hive. Review Source PL Pinky L. Manager Wholesale Used the software for: Less than 6 months ### "User friendly campaign tool help to measure campaign performance " May 26, 2017 4.0 able to measure my campaigns performance Pros We can design communication and trigger basis customers journey with the brand during pre sales, sales & Post sales Review Source SS Supreeth S. Process Engineer Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Best for Startups." May 21, 2018 4.0 Pros Its a cloud based software where some small and medium business can take help of. Also very east to use and communicate. Cons Its expensive and also some times we run into issue with slow response and some times it confuses to drive conclusion from the recommendations Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.