# Hotelinco Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Hotelinco the right Hospitality Property Management solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/148435/Hotelinco/reviews

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Hotelinco

4.8 (9)

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Last updated March 13th, 2026

# Reviews of Hotelinco

Ease of use

4.9

Customer Service

4.8

## Showing most helpful reviews

Showing 1-9 of 9 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JK

Jozo K.  
Hotel Manager  
Hospitality  
Used the software for: 6-12 months

### "Hotel Jarun - Jozo"

September 11, 2018

4.0

I really like the idea about Hotelinco, it helped us to train our stuff in few days. Usually it takes 3 weeks to learn basics of Oracle Opera. And if time is money, we did not lost that much on each employee. Cloud helped us to stay in touch with hotel even if we are abroad. To be honest, great project, but it is not don yet. There are many essential things to upgrade. But as I know we are only city-hotel that uses hotelinco, so we probably have different demands than others. plus one more con that I have forget to say; I really like Slovenia and Slovenian language, but it is very confusing when we are using English language. Some things are partially English and partially Slovenian. It is OK for stuff, but when we print invoice (example) it says "Boravišna pristojbina" instead of "Boravišna pristojba" or "city tax" and we cannot change that. I have tried to change Item name, but it doesn't help. And all news, updates (...etc) comes in Slovenian. Please force English. If your customers work in hotel or hospitality industry, they have to know English. Overall I am happy to work with Hotelinco even it has some flaws, but I believe in this project. It might become no.1 software for family or independent hotels. Stay strong!

Pros

Easy to use Cloud base!! It works on any kind of device with Internet (including Linux!) There is no one hour "end of day" procedure like we used to experience with traditional software Search option Custom reports Multi-property, even we did not used it, i think it is very helpful if you can share guests profiles with another hotel in same company Easy to setup

Cons

I cannot change user password When using on touch screen (which we have in our reception) room plan can get mixed up if you want to scroll with finger One big con is that there are no company profiles. So you have to use regular profiles and change surname to company name. Which is problem because we cannot get statistical information about any company and their spending's on hotel. Therefore you can only guess how many reservations did one company made. Which is for Business hotel, like ours, very bad. Actually that was reason why many our friends did not want to try hotelinco. Also company statistics will help in accounting. There is no option to charge each day differently. Example, we have weekend discount, and if guest stays one week, I have to calculate how much will be average price for one day. And that is still not problem, but when guest want to extend or shorten reservation, you have to recalculate it again. And off course, if stuff forget to recalculate average price, we loose money. I know that there is way to change prices manually for each day, but that is not displayed on reservation and it cannot be edited for each reservation. In our case, weekend discount applies only for individuals. Corporate guests have their own price which is fixed depending on contract. When making reservation manually (not over room plan) when choosing available room for guest, on drop-down menu all rooms appeared, even one that is already occupied, and rooms which are different

Review Source

Response from MAIS Information Systems

September 24, 2018

Hi Jozo, Thank you kindly for taking the time to review us, we truly appreciate it. We are so glad to hear that you are happy to work with Hotelinco and also to receive valuable feedback from you. We have taken on board your constructive comments and will look to implement these features in the very near future to make the operation of your property easier for you. We can already assure you that Company Profiles are on top of our To do List and will be available for you very shortly. Regarding other issues you mentioned we have passed it on to the product team and they will contact you with solutions. We¿re constantly improving Hotelinco to make sure the features are as powerful as they are simple to use and are always happy to hear from our users so please free to contact us at info@hotelinco.net with any additional feedback. Thank you for choosing to partner with Hotelinco. Regards, Hotelinco Team

AC

Admira C.  
Marketing Assistant  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Easy to use"

May 6, 2022

5.0

Hotelinco has made our job much easier and brought us more direct bookings. We are satisfied with the system, and we like the fact that they follow trends and are always developing something new.

Pros

Hotelinco is very easy to use, and you'll quickly get to grips with all the software's functionalities. Integration was also easy, and the team offered us all the support we needed.

Cons

In the area of price/sales management, the system is not yet very developed, but new functionalities are already being developed.

Reason for choosing Hotelinco

They understood our specific needs and adapted the system.

Review Source

Response from MAIS Information Systems

May 31, 2022

Dear Admira, thank you for the nice review! We are very happy that you like Hotelinco and that our multiproperty solution helps you effectively manage more than 200 properties. We are currently builiding new improvements on our rate manager module to meet your individual needs. It is a great pleasure to work with you and your team at Bohinj Tourist Association! Thank you for choosing Hotelinco. Regards, Hotelinco Support Team

JD

Jevgenija D.  
Vice -Rector  
Education Management  
Used the software for: 2+ years

### "Very satisfied!"

May 5, 2022

5.0

We are very satisfied with the collaboration with Hotelinco, the skills our students obtain make them competitive on the hospitality labour market.

Pros

We are using this software to educate our students, so we are very satisfied! It\`s clear how to use it, we like its remote possibilities, so we could teach our students remotely in various branches simultaneously. The software is simple and its use is intuitive, the support team is very helpful.

Cons

It could be a great benefit if translation into Latvian would be provided as well.

Review Source

Response from MAIS Information Systems

May 31, 2022

Dear Jevgenija, thank you for your kind feedback. We are truly passionate in improving Hotelinco in order to constantly provide our clients with cutting edge features and services! It is a great pleasure to provide Hotelinco to your students as a learning tool and we can definitely add a Latvian language to the system as well. Hotelinco can actually be used in more languages at the same time. Best regards, Hotelinco Support Team

HP

Helena P.  
Hotel Manager  
Hospitality  
Used the software for: 2+ years

### "Satisfied with the solution and support"

May 28, 2022

5.0

Pros

What we especially like is the possibility to develop the program. Whenever we have an idea about a new functionality, the Hotelinco team listens to our needs and finds a solution that is implemented for our hotel and afterwards probably also for other hotels.

Cons

No special cons. If we can't find out how to do some special procedures, the Hotelinco experts always supports us with their knowledge.

Review Source

Response from MAIS Information Systems

May 31, 2022

Dear Mrs Helena, thank you for the nice review! It is a great pleasure to work with you and your team at Kendov Dvorec Relais & Châteaux! Hotelinco Support Team

ML

Martin L.  
Hotel manager  
Hospitality  
Used the software for: 2+ years

### "Highly Recomended "

May 5, 2022

5.0

Great.

Pros

Has all the features our 2 boutique hotels need.

Cons

External Chanel manager needed (separate licencing)

Review Source

Response from MAIS Information Systems

May 31, 2022

Dear Mr Martin, thank you for your nice review. Such reviews motivates us to make our product even better. It is a great pleasure to work with you and your team and we thank you for choosing Hotelinco PMS solution. Best regards, Hotelinco Team

AS

Ariana S.  
marketing manager  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Odprte vasi/ open villages"

July 8, 2022

4.0

good service for reasonalbe price, welling to follow our needs and upgrade services , kind and professional staff, responsiveness

Pros

The programme is easy to use, good analytics

Cons

no major problems so far, the program meets the needs

Reason for choosing Hotelinco

counseling, price, flexsibility

Review Source

FB

Francesco B.  
Hotelier  
Hospitality  
Used the software for: 6-12 months

### "Very nice hotel management system, very cheaper with excellent assistance"

September 21, 2018

5.0

I selected Hotelinco after trying at least 12 other solutions, this seemed to me the best quality/price ratio, very simple to use, it made our job very easy. We are waiting for new functionalities that are indispensable for us.

Pros

Very easy to use, ideal for our small property

Cons

nothing, this software has all what we need and much more...

Review Source

Response from MAIS Information Systems

September 26, 2018

Dear Francesco, thank you for taking the time to share your experience with Hotelinco, we appreciate it! We are glad to hear that you find Hotelinco simple to use, affordable and having good customer assistance. Such reviews motivates us to make our product even better. We look forward to introduce you with new features very shortly. Thank you for choosing to partner with Hotelinco. Regards, Hotelinco Team

AŽ

Aleksander Ž.  
Revenue manager  
Hospitality  
Used the software for: Less than 6 months

### "User friendly & top support"

January 11, 2019

5.0

Pros

\- ease of use - flexibility - great support

Cons

There is nothing I could point out as a con.

Review Source

Response from MAIS Information Systems

January 17, 2019

Thank you for the nice review! Such reviews motivates us to make our product even better. We are very happy that you like hotelinco! Regards, Hotelinco Team

AR

Andraž R.  
manager  
Computer Software  
Used the software for: 1-2 years

### "Hotelinko exelency "

April 23, 2020

5.0

Pros

A proper solution for SME hotel destinations

Cons

User experience and responsive support, effective functionalities

Review Source

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