MAIS Systems

Hotelinco


4.5 / 5
2 reviews

Who Uses This Software?

Ideal for small & medium-sized hotel properties. Our users are up to 50-rooms independent hotels, guesthouses, B&B's and glamping resorts.


Average Ratings

2 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $22.00/month
  • Pricing Details
    License per room.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • MAIS Systems
  • www.mais-systems.de
  • Founded 2015
  • Germany

About Hotelinco

Web-based hotel software solution specially designed for all types of small & media sized accommodation (up to 50 rooms): small hotels, boutique hotels, apartments. Easy to use, effective and available at a competitive price!


Hotelinco Features

  • Built-in Accounting
  • Catering
  • CRM
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental

Hotelinco Reviews Recently Reviewed!


Hotel Jarun - Jozo

Sep 11, 2018
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Cloud base!!

It works on any kind of device with Internet (including Linux!)

There is no one hour "end of day" procedure like we used to experience with traditional software

Search option

Custom reports

Multi-property, even we did not used it, i think it is very helpful if you can share guests profiles with another hotel in same company

Easy to setup

Cons: I cannot change user password

When using on touch screen (which we have in our reception) room plan can get mixed up if you want to scroll with finger

One big con is that there are no company profiles. So you have to use regular profiles and change surname to company name. Which is problem because we cannot get statistical information about any company and their spending's on hotel. Therefore you can only guess how many reservations did one company made. Which is for Business hotel, like ours, very bad. Actually that was reason why many our friends did not want to try hotelinco. Also company statistics will help in accounting.

There is no option to charge each day differently. Example, we have weekend discount, and if guest stays one week, I have to calculate how much will be average price for one day. And that is still not problem, but when guest want to extend or shorten reservation, you have to recalculate it again. And off course, if stuff forget to recalculate average price, we loose money. I know that there is way to change prices manually for each day, but that is not displayed on reservation and it cannot be edited for each reservation. In our case, weekend discount applies only for individuals. Corporate guests have their own price which is fixed depending on contract.

When making reservation manually (not over room plan) when choosing available room for guest, on drop-down menu all rooms appeared, even one that is already occupied, and rooms which are different

Overall: I really like the idea about Hotelinco, it helped us to train our stuff in few days. Usually it takes 3 weeks to learn basics of Oracle Opera. And if time is money, we did not lost that much on each employee.

Cloud helped us to stay in touch with hotel even if we are abroad.

To be honest, great project, but it is not don yet. There are many essential things to upgrade. But as I know we are only city-hotel that uses hotelinco, so we probably have different demands than others.

plus one more con that I have forget to say; I really like Slovenia and Slovenian language, but it is very confusing when we are using English language. Some things are partially English and partially Slovenian. It is OK for stuff, but when we print invoice (example) it says "Boravina pristojbina" instead of "Boravina pristojba" or "city tax" and we cannot change that. I have tried to change Item name, but it doesn't help.

And all news, updates (...etc) comes in Slovenian. Please force English. If your customers work in hotel or hospitality industry, they have to know English.

Overall I am happy to work with Hotelinco even it has some flaws, but I believe in this project. It might become no.1 software for family or independent hotels. Stay strong!

Vendor Response

by MAIS Systems on September 24, 2018

Hi Jozo,

Thank you kindly for taking the time to review us, we truly appreciate it.

We are so glad to hear that you are happy to work with Hotelinco and also to receive valuable feedback from you.

We have taken on board your constructive comments and will look to implement these features in the very near future to make the operation of your property easier for you. We can already assure you that Company Profiles are on top of our To do List and will be available for you very shortly. Regarding other issues you mentioned we have passed it on to the product team and they will contact you with solutions.

We¿re constantly improving Hotelinco to make sure the features are as powerful as they are simple to use and are always happy to hear from our users so please free to contact us at info@hotelinco.net with any additional feedback.

Thank you for choosing to partner with Hotelinco.

Regards,
Hotelinco Team

Very nice hotel management system, very cheaper with excellent assistance

Sep 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use, ideal for our small property

Cons: nothing, this software has all what we need and much more...

Overall: I selected Hotelinco after trying at least 12 other solutions, this seemed to me the best quality/price ratio, very simple to use, it made our job very easy. We are waiting for new functionalities that are indispensable for us.

Vendor Response

by MAIS Systems on September 26, 2018

Dear Francesco,

thank you for taking the time to share your experience with Hotelinco, we appreciate it! We are glad to hear that you find Hotelinco simple to use, affordable and having good customer assistance. Such reviews motivates us to make our product even better. We look forward to introduce you with new features very shortly.

Thank you for choosing to partner with Hotelinco.

Regards,
Hotelinco Team