Who Uses This Software?

While the core of Genbooks users are in the hair, beauty, and wellness industries, hundreds of unique business types use Genbook on a daily basis.


Average Ratings

22 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $30.00/month
  • Pricing Details
    Fully featured plans starting at $30/month up to $75/month.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Genbook
  • www.genbook.com/
  • Founded 2006
  • United States

About Genbook

Appointment bookings made simple. Elegant software for small business owners, allowing customers and clients to book their appointments seamlessly through the app or desktop. Forget the paper calendars and step into the digital age with Genbook! Genbook helps you chase up payments and reviews, giving you more time to do the things you want to do.


Genbook Features

  • Appointment Management
  • Booth Rental
  • Client Management
  • Employee Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll & Commissions
  • Point of Sale (POS)
  • Recurring Appointments
  • Tanning Management

Genbook Reviews Recently Reviewed!

Great way for clients to schedule ahead and saves me time in the office

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like all of the reminder options and ease of use for my clients. I also get notifications when new clients schedule, and can set time constraints on when someone can schedule or cancel an appt.

Cons: There have been a couple of times when I did not get notified of a client scheduling, which unfortunately caused me to miss an appt.

Overall: It has provided more scheduling options for my clients and I can make easier adjustment to my calendar compared to old software I used.

Makes my business run!

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How user friendly it is and the fast customer service.

Cons: I wish I could send review requests manually.

Overall: I love the eases of Genbook and their customer services is superb! I'm always amazed on quickly they get back to me. I love that it auto-requests customers to review the business and now I have over 65 five star reviews to display on my website!

Best tool I use for my business!

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use, collects customer reviews which helps attract more customers

Cons: I wish appointments that I book from the app myself will also get notifications. Currently, you only get notifications from appointments booked on the website.

Overall: Using Genbook has been the single best thing I've done for my business. I'm always hearing from customers how they love being able to book online, instead of playing phone tag.

Recommendations to other buyers: You need to make it easy for customers to book with you.

Great product for the price!

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Since I started using Genbook, it has helped automate my practice. It is easy to setup, and easy to use. One of the best parts of using this program is that it integrates with my website as well as Facebook. It also automatically sends out email or text reminders. After the patient's visit, it sends them an email asking for honest reviews. That alone is worth the money!

We wouldn't (couldn't) do Business without Genbook!

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: 95% of our clients find us on the Internet and book appointments through Genbook. The ease of appointment setting helps us tremendously and frees up staff time for meetings with clients that would otherwise be spent on the phone setting appointments. But it is the client reviews that are most valuable to us. We always ask "what made you come to us" and the client responses is "the reviews!" It has been easy to link to our website and Facebook pages too. Genbook customer service has been responsive - usually within 24 hours and we have had no major glitches. It just works quietly on our behalf in the background. We especially like the automatic email reminders and notifications to us and to the client. 5 stars all around!

Customizable and easy to use

Mar 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Genbook is great, easy to use, affordable and super customizable. Excellent product.

Easy and Reliable!

Mar 30, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Genbook has really helped me save time and become more efficient in booking and tracking patient payments. I love the reviews section, because it gives my patients the opportunity to share their experience in my office with the world at large, and this helps me get the word out about what I do.

I wish the app was as smooth as the website, but I'm sure that will improve with time.

We use it in our barbershop everyday

Mar 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Some of the best salon booking software out there and super easy to use too, customers always tell me how much they love my online appointment booking

Makes Everything Easier

Mar 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love using genbook. It keeps me on track, on time and super organized. It also makes it simple and practical for my customers to schedule on their time. I recommend it to anyone looking for an online scheduling system.

Genbook has been a blessing to my business! my business has grown by leaps and bounds.

Mar 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love genbook. It has allowed me to run my business without the hassle of answering phones, missing calls or appointments as a result of being busy. My guests can schedule appointments 24/7 with ease, get reminders and leave business reviews. The analytics, and other features allow me to get a broad scope of my day to day operation. Genbook gives my freedom to grow my business and give the guest ongoing access to my schedule. I recommend genbook to everyone.

Easily manage schedules, services and staff 24/7

Mar 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Genbook provides a comprehensive way to easily manage the schedules and services for multiple staff members. It also allows patients to book an appointment on our website, social media pages and even the Genbook app, 24 hours a day! Another huge benefit is the seamlessly integrated review system. Genbook automatically prompts clients for reviews. This has allowed us to get hundreds of reviews in the the system, which in turn, brings in many new clients and helps build our business.

Genbook helped to grow my biz and free up my time!

Mar 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I own and operate OMGhairstyles salon, a luxury vegan salon suite in Frisco, Texas that offers women's services including precision cutting, coloring, and hair extensions. Our doors have been open for 8 years and Genbook has been a part of the business for the last 6 years.

I started using Genbook because I was tired of having to return phone calls and play phone tag with clients who wanted to book an appointment. I wanted to provide my clients an easy way to schedule appointments from the convenience of their phone at any time.

My favorite feature of Genbook are the reviews collected from clients and the client reminders. The reviews are automatically sent to clients after their appointment and Genbook does a great job at getting the reviews to pop up on a Google search. The client reminders via email and text are a great feature as well so you can spend less time on the phone and more time doing what you love!

My business before Genbook was spending all my time "free time" outside of the salon on the phone trying to schedule clients, update appointments, and reminders. I also had 0 reviews before Genbook, not knowing what a powerful impact client reviews are for potential new clients to feel more comfortable to book online with you.

My business now is booked at least 3 months out...always! I have almost 200 5 star client reviews and new clients can book with ease knowing they are in great hands based on client testimonials. I'm completely free of phone calls thanks to the automated reminder call/text and convenient booking app from Genbook. My clients are put on the recurring schedule provided by Genbook and they never have to worry about missing an appointment.

I would recommend Genbook to others because most of us in the service based industry are creatives! We don't have time to be tied up on the phone or with techy stuff. With Genbook, you can free up more of your time to do what you love with the automation and ease of online booking.

Fabulous

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Genbook has made my life at work easier. My clients know to go online and book their appointments, a few clicks and they are booked. I set back if they decide not to book it takes around 10 minutes to release the open space so someone else can book. With Genbook mobile app I can book, cancel and check my schedule wherever I am. I have very few phone calls due to Genbook online booking, I can not live without it.

Easy and afforadable

Mar 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Phiz Spa appreciates the link for booking on our website AND social medias; the option for clients to write reviews that I find to be more valuable and accurate than any Yelp or online source that doesn¿t have a direct correlation to the actual REAL client, and it has been proven especially valuable to collect credit card info now that our business has grown and there has been more of a need to implement a cancellation/no show policy. I know Genbook is partly responsible for the growth of our business, making it so easy for our clients to book and making it affordable enough for me to not break the bank. Running a business is expensive. And everyone wants a piece of the pie.

Time management at it best

Mar 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: 6 or 7 years ago I stumbled over a website called Genbook. At the time I was working in the barbershop 7:30am to 2:00 am. Literally killing myself. Till I connected with free Genbook. But being the person that I am I just wasn't going to settle for less. So I paid into, (invested) in myself. And I can honestly one of the best investments I ha ever made. Now I work from 8am to 7:30pm. I'm no longer a slave to the rhythm. I get lunch breaks set aside times for meetings. GENBOOK I LOVE MY NEW LIFE.

Superior Service and Suppory

Mar 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Over the last 7 years, I have recommended Genbook to other business owners. Why?

The ease of client interface, whether on the mobile app or Genbook website, and the ability to write clear descriptions, of the various massage modalities I offer, and the cost. It¿s a full-service ¿virtual assistant¿ at an affordable price. Genbook brings a level of professionalism to my scheduling process. My clients also love the ¿Offers¿ page, where they can purchase a discounted package, or session, and book immediately.

first service I tried and was easy to use

Jan 24, 2015
4/5
Overall
4 / 5
Ease of Use

Comments: Pros: Very clean, customizeable, user fiendly, helpful staff, clients love it, instant text message alerts

cons: mobile version often will not load / work and has very limited options.

I never tried out a lot of the services it includes such as credit card booking and notifications or staff scheduling so I can not review those aspects.

Know about bugs before you use this product

Nov 07, 2014
2/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I seldom write negative reviews, but having been a Genbook customer for over six years, I feel it's time to alert potential customers of a few of their downfalls. We use their services for a wellness center mainly offering massage and skin care. In general, I have been unhappy with their interest in fixing known bugs, such as sending clients confirmation and email reminders when they are set up as recurrent appointments. I have repeatedly brought up my concerns and been told they do not have any idea when they will fix the problem. They have known about the bug for well over a year.

Our clients love the simplicity of Genbook. Generally speaking, their customer service is outstanding and the simple features they offer usually work well. If it were not for the fact that exporting important data collected after six years was impossible, I would change software.

If you're considering using them, I would ask them for a list of known bugs and whichever ones are important to you, ask when they plan on fixing them.

Great Investment

Nov 05, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Genbook has made my career sky rocket! All of my clients love the convenience of having access to my work schedule. Self explanatory and all the features are great. Looking forward to continue doing business with Genbook.

I love Genbook.

Feb 05, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were playing so much phone tag with clients. Now clients can have access anytime to our schedule and can make their appointments in total privacy with more control over their options. I also love that clients can leave us notes for special requests.

My client base has increased tremendously due to the advertising through Genbook. People are responding more, accurately putting in their information, and they are able to see what times are available. It is less time consuming and more productive, adding more time for me to focus on my clients.

Simple, but too simple

Oct 24, 2013
1/5
Overall
4 / 5
Ease of Use
2 / 5
Customer Support

Comments: I used this for a couple of years and finally gave up.
I liked the simplicity of it. I didn't like their customer service and most of all what I didn't like was the fact that you could NOT receive deposits so I DID have a lot of NO shows.
Favourite about this bookingapp was the fact that customers could leave a review.
Genbook staff's attitude got to me, because it promises less no-shows, but their claim was way off base.

Mar 21, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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