--- title: "FACTS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FACTS Software - reviews, pricing plans, popular comparisons to other Student Information System products and more." source_url: "https://www.capterra.com/p/148464/FACTS/" page_type: "product" language: "en" --- # FACTS Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FACTS ## What is FACTS? FACTS is committed to making educational dreams possible through service and technology. FACTS serves more than three million students and families at over 11,500 schools globally. FACTS offers a comprehensive suite of services including tuition management, a student information system, payment processing, financial needs assessment, admissions/enrollment solutions, a fundraising platform, professional development, coaching, instructional services, and title funding consultation. ## What is FACTS used for? [Student Information System](https://www.capterra.com/student-information-system-software/)[K-12](https://www.capterra.com/k-12-software/)[School Management](https://www.capterra.com/school-administration-software/) Top alternative Featured Overall rating Based on 57 user reviews Reviews sentiment Positive 86% Neutral 4% Negative 11% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FACTS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://nelnetinc.com/businesses/&name=FACTS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FACTS 4.2 (57) VS. [4.6 (454)](https://www.capterra.com/p/133283/Alma/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (57) Ease Of Use 4.5 (453) Value For Money 4.1 (46) Value For Money 4.5 (317) Customer Service 4.3 (52) Customer Service 4.7 (429) ## FACTS alternatives [4.7 (733)](https://www.capterra.com/p/118900/Gradelink-SIS/reviews/) Starting price $121.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.8 (165)](https://www.capterra.com/p/135075/Classe365/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (75)](https://www.capterra.com/p/197828/DreamClass/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (115)](https://www.capterra.com/p/155900/Classter/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/148464/FACTS/alternatives/) ## FAQs about FACTS Overview ### Which roles and teams benefit most from FACTS? FACTS is most used by school administrative teams, registrars, admissions staff, and educators who manage student records, enrollment, and family communications. Business managers and school leaders rely on it for billing oversight and reporting, while technology and support staff use it to maintain system access, data accuracy, and day-to-day operational efficiency. Answer based on 56 reviews Overview ### What company size and industries is FACTS built for? FACTS serves PreK-12 schools, especially small education organizations, with 85% of reviewers from small businesses and 72% from Education Management. It also supports public, private, and international primary and secondary schools, with additional use in Primary/Secondary Education at 6% and Individual & Family Services at 4%. Answer based on 57 reviews Features and Usability ### What are the key features of FACTS? FACTS includes core school management features such as student information records, parent and student portals, attendance tracking, gradebook, and reporting. Differentiating features include tuition management, financial aid processing, admissions and enrollment workflows, and customizable fields and forms that let schools manage academics, family communication, and billing in one system. Answer based on 18 reviews Limitations ### Does FACTS have a lot of bugs or technical issues? FACTS covers core school tasks well, but technical reliability is a common concern. Many school users mention glitches, login problems, update friction, and clunky workflows in areas like attendance, gradebooks, and portals, though some teams say support responds quickly and fixes reported issues in a reasonable time. Answer based on 18 reviews Integrations ### Which third-party tools and platforms does FACTS integrate with? FACTS integrates with 10 third-party tools and platforms, including Canvas, Google Classroom, Moodle, Schoology, Veracross, Finalsite Apply, Gradelink, Mailchimp, SchoolAdmin, and SchoolPass. It also connects with Pikmykid, SNAP Health Center, Sycamore School, Mandarin, infosnap, and Intuit Field Service Management. Answer based on 6 reviews Getting Started and Support ### How easy is it to onboard and train a team on FACTS? FACTS offers live online training, webinars, documentation, and videos, which helps schools train staff in different roles. Teachers, parents, and staff with basic SIS experience often get comfortable fairly quickly, while administrators and users handling reporting, permissions, or frequent updates may need more time to learn the system. Answer based on 10 reviews Getting Started and Support ### What customer support options does FACTS offer, and how do users rate the experience? FACTS offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as quick, accessible, and helpful, with friendly staff and extended evening coverage. Some note the system’s breadth creates a learning curve, making guides, videos, and on-screen help especially useful. Answer based on 12 reviews Features and Usability ### How well does FACTS manage parent and student information? FACTS gives schools one place to manage student records, grades, attendance, and family communication. Many administrators, teachers, and parents find the Family Portal easy to navigate and helpful for transparency, while some school staff want better reporting, stronger permission controls, and simpler parent login support. Answer based on 18 reviews Features and Usability ### How good is FACTS for student information management? FACTS keeps student, family, admissions, attendance, and communication records in one system for day-to-day school operations. Many administrators and teachers like the centralized data, reporting options, and family access, while some support staff and high school users find cross-system updates, reporting workflows, and attendance tasks harder than expected. Answer based on 17 reviews ## Features AI summary Based on 853 Student Information System reviews Capterra reviewers point to these as the top priorities when choosing a Student Information System: - **Student Management** (**55%** of reviewers rated this feature as critical) - **Attendance Management** (**56%**) - **Report Cards** (**54%**) FACTS supports all three features buyers value most: **Student Management**, **Attendance Management**, and **Report Cards**. Together, these capabilities help schools keep student records organized, track daily attendance accurately, and produce clear academic reports, allowing teams to manage core administrative work more efficiently and stay informed about student progress. Student Management 4.2 (19) 94.74% of 19 reviewers that rated this feature as important or highly important Database of students to track personal information of individuals and families Report Cards 3.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Create, manage, and distribute student reports that document their academic progress and achievements Admissions Management 4.1 (16) 87.50% of 16 reviewers that rated this feature as important or highly important Handle the registration and admission process for existing and new students Parent/Student Portal 3.5 (13) 92.31% of 13 reviewers that rated this feature as important or highly important Online gateway through which parents and students can view material and communicate with teachers Gradebook 3.9 (12) 91.67% of 12 reviewers that rated this feature as important or highly important Track student's scores and grades on course materials Class Scheduling 3.3 (15) 80.00% of 15 reviewers that rated this feature as important or highly important Schedule in-person or online classes FACTS 108 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Admissions Management: Handle the registration and admission process for existing and new students - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Applicant Portal: Gateway through which end users can update personal information, track their applications, and more - Applicant Tracking: Find and manage potential candidates and their applications and resumes through the recruiting life cycle - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Assessment Management: Creation, administration, and evaluation of assessments or tests - Assignment Management: Assign issues and tasks based on availability or required skills - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Blended Learning: Supports learning paths that combine in-person classes with online/virtual courses - Breakout Rooms: Sub-room created within virtual meeting/class - Built-in LMS: LMS functionality built-in for content delivery - Cafeteria Management: Manage cafeteria operations such as menu creation, payment processing, order intake, or vendor management - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Categorization/Grouping: Organize and group data or items based on various criteria - Class Registration: Online registration for classes - Class Scheduling: Schedule in-person or online classes - Classroom Management: Plan and schedule lessons and maintain students' behavior in the classroom - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Course Management: Create, organize, and assign courses to users - Course Tracking: Track which progress and course materials have been completed by each user - Curriculum Management: Map out the subjects that comprise courses of study - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Discipline Management: Allow staff users to manage and track disciplinary interactions with students and to view individual student's discipline records - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Enrollments/Onboarding: Manage the enrollment and onboarding of all new members and accepted applications - Event Calendar: A list of events with their respective dates - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - Fee Collection: Automatically collect recurring fees or dues from members - Financial Aid Management: Manage information and/or provide updates regarding student financial aid - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Classroom: The software is designed for classrooms - For Higher Education: Software designed for higher education organizations - For Schools: Designed to be used by kindergarten, primary, middle, and senior secondary schools. - Forms Management: Store, manage and track all forms in a centralized location - Gradebook: Track student's scores and grades on course materials - Grant Management: Monitor application statuses, proposals and award funds - Independent/Private: Software designed for private/independent schools - Interview Management: Create and track interviews with a reminder system - K-12: Software designed for kindergarten through 12th grade schools - Learning Management: Organize and track educational activities - LMS Integration (LTI): Integration with LMS system - Mobile App: Access the system via a mobile application - Online Calendar: Online calendar of upcoming events/activities viewable to members and visitors - Online Payments: Accept and process online payment transactions - Parent Portal: Portal for parents to see and update childrens' info, track progress & more - Parent/Student Portal: Online gateway through which parents and students can view material and communicate with teachers - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Raise Hand: Notify presenter that attendee wishes to speak - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recommendations: Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement - Records Management: Ability to record, store, update, and retrieve information - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Report Cards: Create, manage, and distribute student reports that document their academic progress and achievements - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reviewer Management: Ability that helps reviewers analyze applications, add comments/notes, and more - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Scheduling: Plan availability and assign specific time slots for tasks and resources - School District: Software designed for school districts - Scoring: Automatically calculate score after the assessment - Screen Sharing: Digitally share screen view with others - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Session Recording: Record active support and chat sessions for auditing and training - Skills Assessment: Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks - Special Education: Software designed for special education institutions - Status Tracking: Track the status over time for a request, process, asset, or transaction - Student Information/Records: Create lists of student grades, transcripts, class lists, course schedules, etc. to be shared with instructors and administration - Student Management: Database of students to track personal information of individuals and families - Synchronous Learning: Real-time, interactive learning experiences where participants engage in learning activities simultaneously - Tests/Assessments: Create tools to measure student retention of learning material and lessons - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Administration: Back-office tasks (i.e. schedule courses, organize resources, course registrations, and email reminders) - Transcripts: Export text transcripts for the chat between two or more individuals - Transportation Management: Organize and track the physical movement of goods from one location to another - Tuition Management: Set and manage tuition fees/payments. - Video Call Recording: Record and playback video calls - Video Support: Supports various video file formats - Virtual Classroom: Classes/sessions accessible via web browser of built-in video conferencing - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - White Label: Ability that lets users rebrand the software to make it look like their own - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (53) 4.0 Based on 53 reviews ## Pricing Value for money 4.1 (46) ### Starting price Free trial not available Value for money 4.1 (46) 4.1 Based on 46 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Canvas](https://www.capterra.com/p/127214/CANVAS/)[ Moodle](https://www.capterra.com/p/80691/Moodle/)[ Google Classroom](https://www.capterra.com/p/186631/Google-Classroom/)[ Gradelink](https://www.capterra.com/p/118900/Gradelink-SIS/)[ Schoology](https://www.capterra.com/p/128481/Schoology/)[ Pikmykid](https://www.capterra.com/p/165709/PikMyKid/)[ Mandarin](https://www.capterra.com/p/29128/Mandarin/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (52) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (52) 4.3 Based on 52 reviews ## User reviews Overall rating 4.2 Based on 57 reviews Filter by rating 5(30) 4(19) 3(2) 2(1) 1(5) Mentioned topic Sorted by most recent FW Fitzgerald W. your mom Airlines/Aviation ### "Facts stinks " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 6, 2026 Facts are so annoying; it reset my password at least 10 times, and every time I had to go upstairs and talk to the tech person and get him to fix it. Pros I could see my grades and my missing assignments and projects,s and talk to my teacher about it and see what I can do Cons It was hard to log in, and there was nothing to do about it but ask the tech guy to change your password Switched from [Sycamore School](https://www.capterra.com/p/75048/Sycamore-Education/) Last year, on September 15, I did not like it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Simon S. Director of Technology Education Management ### "Great software - with some limitations though!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 24, 2026 Pros Great software although it can be a bit buggy at times that can affect workflow. If it can be more consistent, that would be great. Cons The amount of times it has taken for us to have FACTS be usable for longer periods during the work week. Switched from [Blackbaud Financial Edge NXT](https://www.capterra.com/p/27468/Financial-Edge-NXT/) Cost as we are a small school and didn't need the extra bells and whistles. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL John L. Assistant Principal Education Management ### "FACTS--There is a lot there!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 20, 2026 FACTS has gotten easier the more I have used it. I initially missed our old system, but as I learn more and get used to FACTS, the more I appreciate it. Pros FACTS has a huge amount of options for its student information management. The reports sections is strong in that there are many different reports to run. Customer service is quick and responsive. Cons There is almost too much; I found the learning curve to be a little steep compared to the previous SIS we used. Switched from [Gradelink](https://www.capterra.com/p/118900/Gradelink-SIS/) We wanted to have one system for student management and admissions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BC Beth C. Kindergarten Teacher Education Management ### "FACTS is a headache" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 17, 2026 Pros Nothing. Cons IT IS A WASTE OF TIME. EVERY TIME YOU LOG IN. In order to email parents have to go through several steps as well. Logging in, you have to have a district code you type in EVERY time you log in. Within the last week (April 2026), you have to have a 2 factor code emailed to you and put that in. This is on a phone or a computer that you use every day. There are so many steps you have to take in order to just take attendance. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Rebekah S. Administrative Director Education Management ### "Great Student Information System" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2026 Overall, I have had a good experience with FACTS. The Reports are my only real complaint, that and not having two-way communication with students and parents as an option. These are not issues anywhere near big enough to sway me to try something else. As far as Student Information systems go, FACTS is a fantastic option. Pros I enjoy all of the student and family information it collects and how user-friendly it is once everything is entered and set up. Managing records for the school is easy because it is all kept in one place. Customer support has always been very helpful when needed. Cons I think my least favorite aspect is the Reports. While some of them are excellent, there are a number that feel a bit clunky and difficult to extract meaningful information from. For example, I have not been able to find a simple attendance report that shows an overall number of each attendance code for a particular student, class, or the school as a whole. Generally, I can only extract raw data, with no ability to export to Excel or anything to try and drill it down. Additionally, the Graduation Plan Audit format is cumbersome to read. Those are the two sticking out in my mind. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RP Raegan P. Graphic Designer for the Christian High School Education Management ### "Communication Tools" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 27, 2026 Overall I am a big fan of FACTS. It is super manageable and user friendly. The information is centralized and secure. Pros I love how easy it is to send out communication to families, staff, students and parents. I also love the student information management system and how user friendly it is. The platform really helps me easily provide information in an effective and efficient way. Cons I do not love that I get a ton of emails after sending out a newsletter that they were not delivered because someone was out of town or out of office. It did not always do that, but in the last year or so it has become a new thing. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EB Emily B. Secondary Resource Teacher Primary/Secondary Education ### "More Support for Academic Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 26, 2026 Overall, it has been fairly simple to navigate and has been less of a learning curve than other SIS I have used. It has been built well for office, administration, and advisors to build what they need and mostly supports easy use for teachers. I would love to see new permissions and report/viewing options to better support those whose role is to provide support in addition to what classroom teachers can provide. If this gap can be filled, I would easily say this is the most effective SIS available and would be quick to recommend it to any school. Pros The system has improved greatly in support for school management on the whole. Attendance, family information, individual grades, and emailing have become simpler, although email can still be confusing. The gradebook is fairly clear and easy for students and families to access quickly, connecting parents, teachers, and students. Cons As an academic coach/academic support teacher, I have to pull grades repeatedly to see trends for individuals and for each grade-level overall. There are currently very few ways to pull this information quickly in one place, adding numerous steps and utilization of data recording outside of Renweb, which is not ideal for security or efficient access to data that is needed to build better support for students. Even though the kids I work with in my role are not considered sped students, these issues would also create barriers for schools trying to support those students as well. I would love to see better viewing security rights built, and easier access to gradebook scores and trends across multiple grade-levels through reports. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CM Connie M. Registrar Primary/Secondary Education ### "FACTS is great value for our school!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 23, 2026 We have had a great experience with FACTS and we use it extensively for all our school needs - SIS, FACTS Financial, FACTS App, website, etc. We also use many of the integration products and love how they work together! Pros FACTS is very easy to use for all groups - admin, faculty, parents and students! The customer service is excellent - and I love the extended evening hours. Cons I can't say that I have any specific cons because anytime I have a question or concern, it is promptly addressed! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GC Gary C. IT Director Education Management ### "A 17 year user of FACTS SIS" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 12, 2026 I have been using FACTS for seventeen years. The customer support is very good and immediately accessible. Product development is ongoing. With the new FACTSSPACE user voice, the feedback from the support staff is very good. Pros Very comprehensive, it performs all of the functions we require from an SIS without the need for external third-party services. Cons The reports are very comprehensive. However, the ability to cross-reference different sections of FACTS SIS is very limited. As an example, you cannot cross-reference an Admissions report with a Student Data report. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JB Jenny B. Registrar, Student Compliance Education Management ### "Comprehensive school management system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 12, 2026 Overall, FACTS has been a comprehensive solution that mostly meets our needs. There are shortcomings in a few areas but for the price I have not found a comparable one-stop solution. Pros FACTS is a comprehensive school management system that has overall functioned well to meet the needs of our preschool-12th grade school. From housing our SIS, facilitating our admissions and enrollment, managing our tuition plans and assistance awards, and serving as a communication hub with an outstanding custom family app, FACTS is the go-to solution for many ACSI schools. Many features are intuitive for the user, and the support we receive from our account manager is outstanding. Cons The roadmap for system updates is not clearly communicated to customers and the way in which updates are prioritized has recently been geared toward the parent user experience, rather than the experience of the customer (school) users who work in the system daily. There have been significant issues with the implementation and rollout of Multi-Factor Authentication which have been frustrating, to say the least. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/148464/FACTS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Alma SIS vs FACTS](https://www.capterra.com/compare/133283-148464/Alma-vs-FACTS)