FACTS Management

FACTS Grant & Aid Assessment


4.5 / 5
7 reviews

Who Uses This Software?

Private and faith-based schools.


Average Ratings

7 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • FACTS Management
  • factsmgt.com/

About FACTS Grant & Aid Assessment

Financial Aid Assessment from FACTS takes the guesswork out of awarding aid by giving you all the information you need to award financial aid to the families who need it most.


FACTS Grant & Aid Assessment Features

  • Applicant Management
  • Applicant Portal
  • Commenting / Notes
  • Customizable Forms
  • Interview Management
  • Recommendations Management
  • Reviewer Management
  • Scoring
  • White Label

FACTS Grant & Aid Assessment Reviews Recently Reviewed!


Integrates well with FACTS/Renweb Software

Oct 04, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This is an all-in-one Grant & Aid tool. It allows families an unbiased 3rd party review software, allows administrators on the review team to see the overall picture compared to the aid budget, then posts the award directly to the student's account.

They are also backed up by the excellent customer service provided by FACTS management. We have never had an issue with FACTS management go unresolved for more than 24 hours and 99% of the time they are able to resolve it right there on the phone with you.

Cons: Parts of the software were a little clunky to use. With as busy as we are as a small school, we need software that can be picked up pretty intuitively. There are quite a few steps to learn to just to finalize the award and post it to the account. Just to do this, I watched 3 separate videos. One of them I had to watch several times to make sure I was posting the award correctly. I know proper training is important when working with software, but it took longer to learn this software than we had planned upon.

Overall: The best part about this tool is the justification it gives us to parents about why we award what we do. It is a low cost to the parents and gives them peace of mind their sensitive information will be secure. If you are currently using paper forms, I would highly recommend switching to FACTS Grant & Aid!

Customer support is very helpful. Some functions in program are cumbersome and frustrating.

Feb 27, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like being able to take payments online or at the school and credit manually. I like that families can choose their own payment plan (per our setup).

Cons: Families find it frustrating if they are not online a lot or don't pay bills online. Paper invoices often get lost in mail. Also, I don't like that late fees are not charged when the payment is late. All late fees are added at the end of the month, even if the person was late as of the 20th. This gets really confusing if the family pays after being late but prior to late fee addition.

Overall: Online access to account and payments for our families. Tracks their payment plans so we don't have to.

Vendor Response

by FACTS Management on March 02, 2018

Hi Stephanie,
Thank you so much for your feedback - we truly appreciate hearing your thoughts on our products. We may have a solution to address your comment about the timing of late fees. Your Account Manager will give you a call ASAP to discuss. Thank you again!

RenWeb

Sep 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about this software is that I can easily access students' information when needed. I can also easily access each student's parent contact information which is very helpful.

Cons: I don't have any negative comments for the software.

Overall: I enjoy using this software, but I would enjoy a short training lesson to learn how to access the website's other features that I am unaware of.

I have been using FACTS for 5 years for tuition processing. It is very easy to use.

Jun 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is very easy to navigate through parent accounts, reports and grant processing. Customer service line is very responsive as well as the dedicated account representative.

Cons: There is no recourse if a parent walks away without paying. You cannot go after the parent if they shut down their account or card.

Overall: Ease of use for tuition processing.

Great customer service, intuitive use

Apr 14, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to set-up accounts, make changes to tuition plans and add in other charges. Excellent customer service.

Cons: Slow process time for financial aid applications.

Overall: We have used Facts for tracking and accepting tuition payments for our small but growing school. I find it highly user friendly, and when I wasn't sure who to handle a particular issue, the customer service was a quick call away. I have found that the customer service alone makes this a great product for tuition management. This year we also used it for Financial Aid review and grant awards. I have found that the review process for our applying families was overly strenuous and not quite as quickly moving as I would have liked.

Vendor Response

by FACTS Management on April 14, 2017

Sara, Thank you for taking the time to review our services! We appreciate your feedback and are happy to hear you're enjoying our tuition management system. We will work to make your school's financial aid processing quicker next year!

Essential solutions for tuition management plans

May 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Extremely easy to setup, use, and navigate for the first-time end user. Customer support was very friendly and supportive.

Cons: I have no complaints about this software. It is very powerful and works as designed. The company also adds new features as needed.

Overall: Extremely user-friendly for managing tuition payment plans.

Vendor Response

by FACTS Management on May 18, 2018

Brian,
Thank you for taking the time to review our tuition management services. We're happy to hear you find the system easy to use. We appreciate the opportunity to partner with you and your school!

FACTS

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Love that I can set up tuition payments for when I want it taken out of my account. Love the break downs as well.

Cons: What I like least about the software. Um, I haven't found any problems yet.

Overall: N/A

this new user is impressed

Feb 10, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: My school is new to using FACTS, but we have found it to be an amazing product. It is simple to evaluate a large number of financial aid requests, all on an equal basis. And we aren't even using all of the advanced features yet.

Vendor Response

by FACTS Management on April 14, 2017

Loren, Thank you for taking the time to review our Grant & Aid Assessment service! We appreciate your feedback and hope the product continues to make life a little easier for you and your school.