# Page 2 | FACTS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is FACTS the right Student Information System solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148464/FACTS/reviews --- FACTS 4.2 (57) [View alternatives](https://www.capterra.com/p/148464/FACTS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of FACTS ## Showing most helpful reviews Showing 26-50 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM Connie M. Registrar Primary/Secondary Education Used the software for: 2+ years ### "FACTS is great value for our school!" February 23, 2026 5.0 We have had a great experience with FACTS and we use it extensively for all our school needs - SIS, FACTS Financial, FACTS App, website, etc. We also use many of the integration products and love how they work together! Pros FACTS is very easy to use for all groups - admin, faculty, parents and students! The customer service is excellent - and I love the extended evening hours. Cons I can't say that I have any specific cons because anytime I have a question or concern, it is promptly addressed! Review Source JW Jennifer W. Director of Enrollment, Registrar Education Management Used the software for: 2+ years ### "FACTS SIS Great Customer Service" February 12, 2026 4.0 FACTS has been great for our school to keep everything all in one place. Customer service is excellent. Pros Customer service and support are great! Anytime I have a question they are quick to answer. I like that FACTS is all-inclusive with everything in one place. Cons There are sometimes bugs that need to be worked out with users getting error messages. Several updates/changes which is a good thing but can also be a new learning curve. Review Source LG Lisa G. Lead Teacher-English Education Management Used the software for: 2+ years ### "Horrible for teachers. " April 25, 2025 1.0 Setting up the grade book is a tedious task, and it has to be done over and over. Grading is mouse-heavy and miserable. It's only better than a paper grade book. I would choose my own spreadsheet over this rubbish. I hope it's better for the administrators/decision-makers. Pros FACTS allows the school to use one system for management. That has to be good for the administration. It calculates grades. Cons I've used this software for ten years, and teacher experience is absolutely horrible. You must visit several screens and mouse around to add assignments or grades/comments. And after all that work, you can't copy assignments or even categories year to year, so each year you must spend hours recreating your grade book, even though only the dates need to be changed. Miserable. And they don't seem to even think about user experience. Case in point, they just changed the login page so that you must visit TWO pages to log in rather than one. Review Source RP Raegan P. Graphic Designer for the Christian High School Education Management Used the software for: 2+ years ### "Communication Tools" February 27, 2026 5.0 Overall I am a big fan of FACTS. It is super manageable and user friendly. The information is centralized and secure. Pros I love how easy it is to send out communication to families, staff, students and parents. I also love the student information management system and how user friendly it is. The platform really helps me easily provide information in an effective and efficient way. Cons I do not love that I get a ton of emails after sending out a newsletter that they were not delivered because someone was out of town or out of office. It did not always do that, but in the last year or so it has become a new thing. Review Source ON Olivia N. Admissions Director Education Management Used the software for: 2+ years ### "Facts Feedback" February 12, 2026 5.0 Great! I have had a great experience with FACTS and the \[sensitive content hidden\] Facts team when I have any issues! Pros Easy to use, value for money in all parts, user friendly, quick responses, course management is easy to use, the bugs and issues get fixed fast. Cons Having no access to help parents with their login information is hard. We used to be able to but after the 2 step authentication we not longer can. Review Source AJ ASHLEY J. Teacher Education Management Used the software for: 2+ years ### "Thankful Teacher" October 28, 2025 5.0 I have had nothing but positive experiences. I have watched the tutorials and have been able to use this site as a one stop shop. Pros I absolutely love FACTS! It is so easy as a teacher to take attendance, contact my students' families, add grades, and do my classroom planning all in one place! I have had nothing but the best customer service anytime I have been stuck and needed a little help. What a great product. Cons It took a little getting used to, but thankfully the FAQ area was super helpful. Adding grades for the first time takes a bit of time. Review Source KP Kelly P. Director of Admissions Education Management Used the software for: 2+ years ### "FACTS is helpful" November 18, 2025 5.0 Overall, I love FACTS and feel like they are constantly improving and meeting a broader set of needs. I love the support and helpful content for admissions. Pros I love the customer support and ease of use. I appreciate that FACTS is always looking for ways to improve and become more efficient. I love the helpful webinars that are often available. Cons I do not like the occasional bugs and issues with the admissions page. I wish that you could pull a report and directly email that report group. Review Source SS Simon S. Director of Technology Education Management Used the software for: 1-2 years ### "Great software - with some limitations though!" April 24, 2026 4.0 Pros Great software although it can be a bit buggy at times that can affect workflow. If it can be more consistent, that would be great. Cons The amount of times it has taken for us to have FACTS be usable for longer periods during the work week. Switched from [Blackbaud Financial Edge NXT](https://www.capterra.com/p/27468/Financial-Edge-NXT/) Cost as we are a small school and didn't need the extra bells and whistles. Review Source JK Justin K. English Teacher Primary/Secondary Education Used the software for: 6-12 months ### "A Clunky, Challenging SIS " May 15, 2025 2.0 My overall experience has been negative. It has grown on me, but they have just missed too many opportunities to make the system smooth. Instead, there are too many clicks necessary to complete basic tasks. Pros As a school, our lunch staff likes the ability to have lunch attendance recorded in the morning, but beyond that, there is very little that we have come to like about the system. Cons The dashboard for administrative assistants does not allow for easy attendance management. As a teacher, the Google Classroom integration is VERY clunky and hard to navigate. The fact that the database opens a new tab when you click on an option is very cumbersome and annoying. The overall setup is just poorly designed. Switched from [Infinite Campus SIS](https://www.capterra.com/p/188836/Infinite-Campus/) We left hoping to have an easier, more well designed SIS, but in the end, it really is just as clunky and poorly designed for teachers. IC is better from an administrative standpoint, but Facts and IC are both equally poorly designed for teachers. Review Source TH Todd H. Head of School Education Management Used the software for: Less than 6 months ### "Just the FACTS!" November 19, 2025 5.0 Overall, FACTS has given us everything we asked for - except the ability to schedule emails to go out. We can schedule text messages, but not emails???? Pros The content and learning throughout the process are second to none. Customer support, whether live or via a bot, is always helpful. Cons Response time (especially for my colleagues) seemed longer than it should. Especially since we are a new client, you would think FACTS would want to ensure we have what we need more quickly. Switched from [TeacherEase](https://www.capterra.com/p/246639/TeacherEase/) Needed more functionality, and FACTS met most of our needs. Review Source DM Dan M. ddd Education Management Used the software for: 1-2 years ### "Do not purchase this." September 6, 2025 1.0 Terrible. Staff hate it and anything who uses it for any length of time does not like it at all. Except maybe the business office. This is NOT a true SIS. Pros This system is trash. It is cheap, whatever funds you think you are saving is made up for with time lost. NOT a true SIS. Cons Grade communication to parents is terrible, coming from Skyward. Attendence reports do not work at all. No report for behavior exists. Detention tracking is terrible. This is definitely not made for High School Switched from [Skyward Student Management Suite](https://www.capterra.com/p/2185/Skyward-School-Management/) We shoudl not have made the switch at all. We did bc of funds Review Source Elizabeth L. MOM Education Management Used the software for: 1-2 years ### "FACTS - great for paying schools" January 27, 2026 5.0 Overall I am very happy that I am able to just log onto my computer and pay my son's student loan debt. Pros Hi, I like that there is a system in place to be able to pay my sons student loans in an efficient manner. Cons It was not the easiest site to navigate at first. There are lots of options and as a delegate payer, it was confusing. Review Source AS Abdel-Rahim S. Head of Early Years Education Management Used the software for: 1-2 years ### "FACTS SIS short review" March 27, 2025 5.0 FACTS has been a great tool and the staff has ben super helpful from the beginning of implementing FACTS Pros It is a great tool to have as much family/student information needed in one place. Cons The system does not communicate well within. For instance, if moving a student from one class to another on the admissions side, I still need to make that change on the class list, I wish the information was relayed automatically within the system Switched from [Formsite](https://www.capterra.com/p/118995/Formsite/) Did not meet our needs, we wanted a platform that could cover most or close to most of our needs Review Source KN Kent N. Director of Technology Education Management Used the software for: 6-12 months ### "FACTS Partnership" March 27, 2025 5.0 My overall experience has been great due to the support of \[sensitive content hidden\] and her team. They have always resolved our problems and issues in a timely manner. Pros Ease of use and the great support from the FACTS team Cons Yearly cost for API connections with third party vendors Alternatives considered [Blackbaud K-12 Solutions](https://www.capterra.com/p/196276/K-12-Schools/) Reason for choosing FACTS Price and ease of use for our teacher and administration Switched from [AdminPlus SIS](https://www.capterra.com/p/10010511/Administrator-s-Plus/) Better SIS system and more functionality Review Source Mariam R. Business Manager Accounting Used the software for: 2+ years ### "I have been using FACTS for 5 years for tuition processing. It is very easy to use." June 9, 2017 5.0 Ease of use for tuition processing. Pros It is very easy to navigate through parent accounts, reports and grant processing. Customer service line is very responsive as well as the dedicated account representative. Cons There is no recourse if a parent walks away without paying. You cannot go after the parent if they shut down their account or card. Review Source Heidi D. Preschool Director Education Management Used the software for: 2+ years ### "RenWeb" December 5, 2018 4.0 Like all school management software, it has its benefits and challenges. Pros I like having an all in one system. We can pull reports, make labels, etc. I can communicate with all parents at once and create smaller classroom groups. Cons It is difficult to sometimes figure out how to pull a report with the things you are looking for. It takes a bit of trial and error to find what you're looking for and sometimes I give up. I also don't like that you can't customize an emergency sheet for each student to get the data on that sheet that I'm looking for and not just a template. Review Source SS Stacy S. Admin Assistant Used the software for: 2+ years ### "Much better than paper files...but still could use improvement for ease of use and reporting" April 13, 2018 4.0 Easy to track prospective families and send communications, keep general school calendar of activities, not to mention personnel file information and account tracking. There are many benefits to this software...it is not perfect but has many good things Pros Being able to run reports from the Desktop version. They copy into Excel VERY easily to manipulate the data. The new RenWeb1 version is not as easy to use. Cons The new RenWeb1 version that is supposed to be replacing the desktop version. The new version "looks" prettier, but the desktop version which is more database/dos and older looking...yet is easier to work with as an administrator Review Source LE Loren E. Registrar Education Management Used the software for: Less than 6 months ### "this new user is impressed" February 10, 2017 5.0 My school is new to using FACTS, but we have found it to be an amazing product. It is simple to evaluate a large number of financial aid requests, all on an equal basis. And we aren't even using all of the advanced features yet. Review Source Response from Nelnet Business Solutions April 14, 2017 Loren, Thank you for taking the time to review our Grant & Aid Assessment service! We appreciate your feedback and hope the product continues to make life a little easier for you and your school. GP Gabriela P. Parent Education Management Used the software for: 2+ years ### "So difficult to use, ugly interface, annoying to toggle between student and financial management" July 24, 2023 1.0 As an end user, I absolutely LOATHE FACTS. It is one of the worst user experiences I have ever had. Pros I do not like anything about FACTS except having access to lesson plans for our hybrid homeschool Cons I have been forced to use FACTS since the 20teens when my two older daughters were in school. At that time it was only for financial purposes, and I hated it then. It was cumbersome and difficult to use, and figuring out how the math was done was an exercise in frustration. Fast forward to the mid 20 twenties when my younger sons' school uses it for both class/assignment/grade management and financial management, and I know why I hated it then and still do. The class assignment section is ugly and outdated looking. And now with the financial 'upgrade', we have to login in AGAIN within the website to review the financial portion. I understand from the school that they also can't put in manual changes from their end, so basically everyone is at the mercy of unseen software administrators. Having to pay $25 to pay my balance in full is also really annoying, when I know the school is also paying for the 'privilege' of using the system and being paid. Last year they charged $.85 PER TRANSACTION! To draft money out of my account! So not only do they charge you, but you literally have no option but to give this company your sensitive financial information for them to store 'securely'. I guess? So far so good on that front, but who's to say how long that will last. The app costs as well, in addition to the school paying, and me paying for the privilege of paying tuition, we also have to pay for the app. Review Source FS Freddie S. Business Manager Education Management Used the software for: 2+ years ### "The best thing about RenWeb and FACTS is the customer service." June 23, 2017 5.0 Our parents do not need to call our office as often, they can go straight to RenWeb and FACTS to see what is going on with their student and their account. It is transparent and user friendly to them. Pros Since this software is so comprehensive it is great to be able to call the customer service number any time during the day. The customer service team is courteous, helpful and very knowledgeable. Using this software in addition to FACTS has also allowed us to pass on the same level of customer service to our students and families. Cons The transition has been difficult and it would have been helpful to have more integration, import export capability with Excel and have templates provided for this transition. Review Source VB Vance B. President Building Materials Used the software for: 2+ years ### "We implemented CD2 a little over 2 years ago and continue to have stellar support!" June 30, 2017 5.0 Easy to use and great reporting Pros Our sales team really likes the mobile app and utilize it on a daily basis. Because the mobile app allows them to access our Sales Academy Content Library, they can quickly search and find what they need during a call. They also use the app to capture and share best practices. The other thing that I have to mention is the support, it is the best support we have on any of the software we use. It has been a joy to work with our direct contact and the support team. They are always there and also have helped a lot in suggesting how to use the system to its full capacity. Review Source aB alec B. Program Admin Financial Services Used the software for: 2+ years ### "We are very satisfied with CD2 from both a product and customer service perspective. " July 5, 2017 5.0 Highly scalable and professional platform. Pros Cd2s Platform is very powerful, from a robust LCMS to Simulations and Social Collaboration, all in one system. We don't have to have 3 or 4 different systems to try and accomplish our training needs. Cons They are continually Innovating, so ongoing training is very important. The UI is ever changing, all good, but takes a bit of patience when logging in between long gaps in system use. Review Source RJ Robb J. Technology Specialist Education Management Used the software for: 2+ years ### "Lots of features, with room for improvement" May 7, 2019 4.0 Pros lots of features & options for our school, some customization, dependable Cons clunky UI, non-intuitive layout & interface, company keeps changing & not always ready for the rollout.... Review Source bS billy S. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Off to a very slow start, but once we got CD2 staff engaged it was a very good experience. " July 13, 2017 4.0 Flexible. Easy to use and doesn't require and computer science degree to manage. Pros Its extraordinarily flexibile. We've been able to engineer whatever we wanted to achieve with this software. Cons In our case, it's much too costly for what we can generate in returns. Had we understood that the return would never reach the costs, we probably wouldn't have done the project. Review Source SD Shay D. Retail Selling Process Manager Consumer Goods Used the software for: 6-12 months ### "Absolutely incredible. The flexibility and "yes" attitude is what stands out so much." July 17, 2017 5.0 Pros Mobile abilities- hands down. The ability for push notifications eventually, as well as the functionality to watch courses through a smart phone or tablet. This has been a key seller when discussing other interested groups within Pella to utilize CD2. Cons Some of the emailing functionality from the website could be easier to use. Seems a bit clunky and difficult to navigate the operational side of the website, not so much the learning user. 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