Who Uses This Software?

Finance - Retail - Healthcare - Federal, State and Local Government - Law Enforcement Organization looking to secure all their systems and data, making authentication fast and easy to deploy and use.


Average Ratings

10 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $15,000.00/one-time/user
  • Pricing Details
    Starter packages include 2 days of professional services & 1 yr of support
  • Free Demo
    Yes
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Crossmatch
  • www.crossmatch.com/
  • Founded 1996
  • United States

About DigitalPersona

Free your users from cumbersome login obstacles with Smarter Authentication: - Protects your data & applications, while not getting in the way of doing business - Adaptable authentication based on risk - Multiple authentication methods to choose from - biometrics, SAML, tokens, Phone, PINS +more - Sets up in just a few days - Easily add applications, make changes yourself (without ongoing consulting) - Added Protection for Privileged Identities - Easily expand without ongoing consulting


DigitalPersona Features

  • Access Request Management
  • Account Management
  • Compliance Management
  • Multifactor Authentication
  • Password Management
  • Role Management
  • Single Sign On
  • User Activity Monitoring
  • User Provisioning

DigitalPersona Reviews Recently Reviewed!

Great Software

Mar 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: For the most part I wouldn't part with the software. Since Crossmatch bought out digital persona the support level has dropped considerably. We usually have to get really upset before a problem gets addressed.

Works Well!

Dec 06, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Client Software Installs with no problem and with very little issues. Server side/group policy installation is a little tricky and requires a higher level knowledge of Active Directory group policy and schemes. The only issue we have encountered is frayed cable (more than 15 after about a year's use and the length of the cable. The UareU 4500 devices should be provided with a shorter USB cable. The length of cable must be the reason the cables become frayed so easily. Setting up AD schemas is difficult and would not risk a migration to Altus without technical support. Client software is very easy to use requiring very little training.

One of best solutions in Market

Dec 05, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: I've been using digital persona U. are U. since 2005, and at beginning, readers were not so great, but over years the product has improved for better and in this company we have been using it since 2010. Support is where we think needs to improve because when there is an issue it takes the time to answer.

Vendor Response

by Crossmatch on December 05, 2016

Thanks Adrian for being a long term customer! I was here when your company first started with us. Like you, we have a lot of long term customers. We appreciate the review and feedback. I'm sharing your feedback with our Customer Care Manager to review and determine how we can be quicker. Thanks again!

Need to work on frequency or product updates and bug fixes.

Dec 03, 2016
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: When it does work it works well.

Cons: We have had issues with comparability with current versions browsers such as Mozilla in the past. The time it has taken to correct these problems has been long.
It doesn't always detect login screens and dialogs.
No automatic notices of updates r bug fixes.

Overall: Product upgrades (new version even if minor revision number change) require new fulfillment each time. We have used this product for many years. In that entire time, we have not received notices of new updates or upgrades to the software even though we are on a support contract. We must constantly check for bug fixes or product updates which have not been very regular. We have waited at times a more than a year for corrections to allow operation with current browser versions. When it does work we have been pleased with its operation.

Relieve end users and increase security with DigitalPersona Altus

Dec 02, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Biometric Authentication. This is a strength because it takes the guess work out of passwords.
Login Authentication Policy. Add an extra layer of security by enforcing a Fingerprint+Pin number combination.
Easy to use interface. Users can easily update and manage their logins from any PC.
Adding new managed login templates for new software or websites is a snap.
Users can create their own managed logins.

Cons: Lack of useful documentation provided to admins.
Technical support isn't very knowledgeable. There have been instances where I knew more about the product than the person I was dealing with.

Overall: I think DigitalPersona Altus is well suited for every organization and every scenario that involves login credentials. If users have complex passwords or many of them it will be especially useful. If you would like to incorporate a strict login policy that consists of a fingerprint plus pin or password plus pin it is a great solution.

Recommendations to other buyers: DigitalPersona Altus is used across our entire organization. We use DigitalPersona Altus for biometric domain authentication. We also use DigitalPersona Altus to store managed login credentials to authenticate with all of our software and websites. We enforce complex passwords in our environment so DigitalPersona takes the guess work out of passwords and instead authenticates with biometrics. Users need not remember their passwords for anything as they are all stored in Active Directory.

Vendor Response

by Crossmatch on December 02, 2016

Tim, Thanks for taking the time to review our product. I'm sorry to hear your experience with our technical support team. We always appreciate feedback and look for ways to improve. If ever you need to escalate an issue to the next level, please let us reach out to our Customer Care Manager. We want you to be both successful and happy with DigitalPersona Altus.

Altus PW Solution Review

Dec 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Secure

Cons: Some websites are tricky to set up a template but very few.

Overall: This product has been the answer to the question of "how do we securely manage passwords with all our users". Easy setup for our users. We no longer get calls from our employees on resetting their passwords or the old "I forgot my password". IT builds the templates for the various applications and URLs and the rest is history. It's actually better than SSO because it is more secure! With SSO, if you step away without locking your PC, your Apps are open for anyone to tamper with but with Altus, this is not so because your finger is needed to authenticate to each App\url that requires a password. A Secure Single Sign-On Solution (SSSO).

Recommendations to other buyers: Our Auditors were impressed.

Vendor Response

by Crossmatch on December 02, 2016

Larry, Wow...great review and insight! We've had a lot of customers say the same thing about auditors liking the solution. Let us know if we can be of assistance.

DigitalPersona Altus Review

Dec 02, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: We use this software to easily authenticate at different portals, including logging into the workstation, different websites, etc.

The software requires a physical device to scan your fingerprints.

The authentication can be linked to the Active Directory in a domain environment as well.

Vendor Response

by Crossmatch on December 02, 2016

Thanks Daaniyal for the review! Although a lot of our customers like using fingerprint biometrics as part of their multifactor authentication, we have many other ways to authenticate including Bluetooth, tokens, SAML, passwords, PIN and more. We also work with the built-in fingerprint swipes that come with many of the laptops out there today. You can choose any combination of our available authentication methods. Thanks again!

Local Government View

Dec 02, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We have used this product for many years. Easy to use, easy to incorporate into your environment and a great overall value.

Vendor Response

by Crossmatch on December 02, 2016

Thanks Steve for your review and continued support!

Utility Services of Alaska

Dec 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Overall, this product saves us a ton of time because there are no user passwords to reset. Since we are a water utility, every once in awhile someone's fingerprint gets messed up and then we will need to re-register their fingers. We have been using this product for over 15 years and it just works!

Vendor Response

by Crossmatch on December 02, 2016

Mike, Thanks for the positive review and for continuing with DigitalPersona products all these years! Much appreciated!

Good Product

Dec 02, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use

Cons: Not everyone can reliably authenticate with it.

Overall: We have had success with this product. It's worked reliable and our employees love it. I believe it truly increases our security posture. It has been fairly reliable, but we have found certain people just cannot reliably authenticate with it. We have not been able to determine why this is yet. It works with most users though, and works well.