Who Uses This Software?

TSheets offers solutions for everyone, from freelancers all the way up to Fortune 500 companies. TSheets has applications for every business that wants to track employee hours against specific jobs.


Average Ratings

4399 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $4.00/month/user
    See pricing details
  • Pricing Details
    $4 Per User Per Month +$16 Base Fee Per Month (paid annually)
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • TSheets
  • www.tsheets.com
  • Founded 2006
  • United States

About TSheets

Intuitive, easy to use time tracker with unlimited free phone or online support. Employees can track time anywhere using an Android or iOS mobile phone, computer, tablet, text, dial-in number and so much more with clock in/out punch card or manual timesheet flexibility. Managers can see who's working, where, on what projects - all in real time. Integrated with QuickBooks, Sage, ADP, Paychex and more, TSheets syncs up real timesheet data for faster, more accurate payroll, billing and invoicing.


TSheets Features

  • Biometric Recognition
  • Hourly Employee Tracking
  • Messaging
  • Mobile Access
  • Online Punch Card
  • Payroll Management
  • Punch card
  • Reporting/Analytics
  • Salaried Employee Tracking
  • Sick Leave Tracking
  • Vacation/Leave Tracking
  • Workstation Tracking
  • Automated Scheduling
  • Messaging
  • Mobile Access
  • Payroll Management
  • Reporting/Analytics
  • Resource Management
  • Schedule Distribution
  • Shift Swapping
  • Time Clock
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management
  • Automatic Time Capture
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Employee Database
  • Mobile Time Tracking
  • Multiple Billing Rates
  • Offline Time Tracking
  • Overtime Calculation
  • Timesheet Management
  • Vacation/Leave Tracking

TSheets Reviews Recently Reviewed!


Capterra loader

What a Time Saver!

May 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This app has single-handedly reduced our employee-touch payroll tasks by at least 30% in under a week. Onboarding is super simple. We've traditionally balked at using an app for employee time-keeping because they usually overpromise and underdeliver. We have a unique set of problems with payroll because we track employee drive time and work time separately, and we have to compare employee time with GPS locations of our vehicles. This is because we have crews splitting off from each other all of the time, getting in and out of different trucks, working on different jobs for different customers, etc. We piece it all back together in the office based on sometimes incomplete reports, and this is the FIRST time we've ever seen a solution that actually WORKS for all of the little nuances we have. There are six user-created optional tracking fields that we've set up to track per diem, payroll notes, employee notes to the office, the truck the employee was assigned to at the time, etc. We're able to set up unlimited customers and jobs (another problem we've had with TSheets's competitors in the past when we've previously tried to adopt an application). And the best part is the employees love it. Their previous option was to fill in a Google Sheets timesheet or a paper timesheet, both of which were cumbersome for them to keep up with. The TSheets app saves your last inputted job, so they just have to go in and change what's different - they don't have to re-input anything. Wonderful!

Cons: So far, the only thing that we've stumbled over was a minor inconvenience. You can't batch edit an employee's time entries. Each entry is considered a "time sheet" by itself, so if an employee chooses the wrong job, and we have to fix it, we may have to touch each time entry and open it to edit. It's STILL way faster than manually entering everyone's time. It also pulls directly into QuickBooks, so it eliminates a lot of time we used to spend on data entry to a payroll summary and then again after we've approved that report the data entry into QuickBooks. We've cut payroll down from taking two and a half days to a little more than one work day. We're definitely happy customers, and we've only been using it for three weeks.

Overall: It saves me at least four hours per week on payroll, so I can work on other projects. It's also easy, clean, and simple to use. I spend a lot less time asking employees for information they were forgetting to write down.

Dominic was very prompt very polite very personable and very helpful!

May 03, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Overall ease of use is phenomenal! its extremely convenient, my employees love it. the cloud access is probably my favorite feature. being able to add and edit job codes from the mobile app is great! theres just so many things i love about the software that i cant begin with a review and keep it under 1500 words. in short i like the: compatibility with xero, square and others, i like the functions it can provide with scheduling, job reports etc. the pto is simple and easy to understand which is great. The customer service is absolutely out of this world. i think that might actually be my favorite part of the software. i cant thank you guys enough for putting such an emphasis on that end of things! in todays day and age its a lost service and dealing with tsheets support is always pleasant, easy and fast! very very refreshing!!

Cons: the cons i have are, certain functions are a little hard to get the hang of, for instance the overtime calculator and job costs function, i wish there was a way to add expenses to each employee such as insurance, social security, medicare etc so i could have an itemized list of what each job actually costs and what percentage of it is fixed costs and what can be trimmed or cut out. The complexity and highly indepth nature could be considered a con or a pro its a double edged sword really, i love all of the functions but i feel as though i need to take a class just to understand all of the functions and how to properly use them to make tsheets as effective as it can possibly be. so the in depth nature is fantastic if i were to take the time to train myself or pay to train an employee but a bit of a con when i dont exactly have a ton of spare time to train myself and budgets are tight due to re investing into the company tools and etc. i realize calling that a con is a bit of a stretch because it should be figured into company budget for training/reinvesting but a simplified version could be good or step by step tutorials for each individual function would help so i can train myself on what immedeately is important vs training on the entire software on some stuff i may never need/use. hope that helps! your software is amazing! keep up the fantastic work!!

Overall: organization and time savings are the two biggest benefits

Excellent Support and Service

Mar 02, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: I was attempting to set up an automated break for all staff that would occur for 30 minutes in each five hour work period. I could not get it to work so emailed my request. Customer service representative sent me an email and asked me some questions. He then followed up with me the next day, but I was not available to take his call. When I called back, I had the best, professionally customer service experience. From the person that initially answered the phone, through to the complete conversation with Customer service representative, exceptional service; when on hold while attempting to connect me with David, the person came back after one minute to apologize for leaving me on hold and let me know she was still trying to connect with David; stopped anytime I spoke and listened to what I had to say without interrupting and so on. Customer service representative reviewed my requirements and advised, he would speak to the techs and see what they could do for us. It has been a long time since I experience this amazing customer service. By the very next day the automated breaks worked perfectly. When I spoke to my associates, they commented that they were also very impressed with the customer service and sincere interest in resolving their issues in a timely manner, anytime they called.

Pros: Anytime we have come up against something that was not working correctly or hoped to have customized for our company, the Tsheets team was able to accommodate it, usually within a day. Amazing customer care! The Tsheets system makes hourly tracking so easy and you can quickly determine where the staff were during the day and when they logged out.

Cons: Only thing is that GPS does not track the arrival time since cannot start until person logs into Tsheets. Staff that are late say they forgot to log in. It would be good to have an option so we could track as per the scheduled start time for each employee, of course, this would only apply to the staff that have company cell phones or for anyone that is compensated for the data that is required to leave their location services on.

Why didn't I do T-Sheets sooner!!!

Jan 05, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: MMI is a Small Subcontractor, with 10 employees and growing.

We use T-Sheets for our employee's time card program which is linked to our QuickBooks. With a hit of a button T-sheets and QuickBooks are synced, which makes time entry, time verification, job reporting, so much easier.

T-Sheets is so easy to use for the employee and employer. Customer support is right there via chat or after hours you're able to send an email and usually before I get into work I have my answer. I am a Penney pitcher and the cost is well worth it. We don't use the calendar option due to it doesn't fit our needs it is on the basic side and we need a more complex layout because we use our calendar as a work ticket for our installers and this is why we only put 4 stars on features. All in all, we/ I am very happy with T-Sheets

Cons: We don't use the calendar option due to it doesn't fit our needs it is on the basic side and we need a more complex layout because we use our calendar as a work ticket for our installers and this is why we only put 4 stars on features. All in all we/ I am very happy with T-Sheets

Overall: MMI is a Small Subcontractor, with 10 employees and growing.

We use T-Sheets for our employee's time card program which are linked to our QuickBooks. With a hit of a button T-sheets and QuickBooks are synced, which makes time entry, time verification, job reporting, so much easier.

T-Sheets is so easy to use for the employee and employer. Customer support is right there via chat or after hours you are able to send an email and usually before I get into work I have my answer. I am a Penney pitcher and the cost is well worth it. We don't use the calendar option due to it doesn't fit our needs it is on the basic side and we need a more complex layout because we use our calendar as a work ticket for our installers and this is why we only put 4 stars on features. All in all, we/ I am very happy with T-Sheets :)

I Love TSheets - is the best thing since sliced bread :)

Sep 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It's incredibly user friendly. We have a complex company setup, our needs are very lengthy, but no matter what we've thrown at them... they have catered to us and made it work! The platform is flexible enough to seamlessly fit our needs. The few hurdles we've faced were easily overcome. The main problems we have run into were issues with syncing TSheets data into Quickbooks (where we run our payroll). Their service reps are knowledgeable, patient, and they truly do take the time to see it all the way through. I am so beyond impressed with their program AND their staff. I can recall one particular call that was difficult, and this is within the first week of signing up. This rep went so far above what my expectations were. They 3-way called Quickbooks tech support to get to the bottom of it for me! We spent an hour and a half on the phone, the Tsheets service rep was relentless in getting my problem resolved! They were professional, funny, and made the whole experience a positive one - even though it was very frustrating for me. A little background to the situation - I had already called TSheets and the initial rep I spoke to said the problem isn't with their system, it is an issue with Quickbooks so that's who we need to call. So I did, I called QB tech support several times and wasn't getting anywhere, despite being passed around to different people and departments. So I decided to call TSheets again to see if there was a creative way to work around the particular problem we had. And that's precisely what we did. They did a screen share for me, and walked me through adjusting my Quickbooks settings. Who does that?! Wow, I've never ever experienced that kind of professionalism. Here a TSheets rep was more savvy in Quickbooks than the actual Quickbooks support people. I couldn't believe it! I am beyond impressed with these people. Instead of getting passed around to different people, getting hung up on, or being rushed off the phone because your question is too complicated or unique, they literally treat you like you're the most important client to them. Each and every time. It's amazing! I promise, the hype you read about Tsheets is 100% legitimate. I love them!

Cons: I wish we had a single account rep that managed our company's account... however, even though we call a toll free number, the system is simple and quick. It isn't like most other places where you must press 5 buttons and listen to multiple, lengthy menus before getting to talk to a human. You literally press one button and within 20 seconds someone answers the phone. And that same person who answered is the one who will walk you through the troubleshooting of whatever your issue is. Their cross-training is remarkable. I've never experienced such an easy system! I really am blown away. I've personally called about a half a dozen times and spoken to different people each time, and every single one of them knew what they were talking about and were very, very helpful! My main disappointment is I prefer having a single go-to person that I can email instead of hopping on the phone. But that's a small price to pay because either way, their kick-ass team caters to us and it's pretty awesome!

Recommendations to other buyers: Give them a shot, it's cost effective, a simple, user-friendly platform, and it's worth every penny. I highly recommend them to anyone needing a similar product.

T-Sheets is our most valuable business tool!

Jul 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We started using T-Sheets to track our employee time in 2013. Our employees work at multiple job sites doing everything from construction, industrial Electrical Wiring and Equipment Installations. This software allows them to clock in/out from the job site noting the customer and service item instead of having to come to the shop to use an old fashioned time clock or the hand written time sheets we used before. This allows us to accurately job cost our projects and to track billable service calls. The GPS Feature keeps everyone above board on clock in/out times and locations, plus provided essential documentation which was accepted by the GA DOL that saved us from being charged unemployment benefits for an employee terminated because he was repeatedly abusing the time recording policy. Tech support has been excellent. Any time we have an issue, they are always polite and usually answer the phone within minutes. They have ALWAYS been polite and helpful and easy to understand. This program also integrates with Quickbooks Enterprise very easily! We are able to process payroll with a minimum effort.

Cons: Reports could use some work.... Also, need an easier way to document when employee is absent or late. Right now there is a work around with the Paid time off, but it does not allow you to make specific notes which is necessary for documentation purposes.

Recommendations to other buyers: We have been extremely happy with this software and use it to it's fullest capability. Our employees find it easy to use and a very convenient way to keep up with their hours worked. We are able to send .pdf's of time sheets via email which gives the employee to make changes to their time cards BEFORE payroll is written, saving countless hours of frustration for them and our accounting team. They are also able to make notes which keeps information current and allows us to track those "While you are here can you look at this" service calls that always seem to pop up. These would otherwise be forgotten and has helped us improve our numbers as accounting does not have to rely on the memory of the employee, sometimes days after the event has taken place. Make sure that you utilize the GPS feature! Depending on the cell service in the area, we have found it to be accurate. The whole system works better with Android phones as it handles service items a little differently, but Iphones still function properly.

Blue Dog Exteriors

Feb 15, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall I believe the product is beneficial and works reasonably well. There is learning curves to everything. So, it takes a bit of getting use to the format and reports. I used a paper system before so having a system available on my phone/laptop is beneficial. The gps tracking system has generally been a positive thing to know the where abouts of personnel. The sytem also keeps people honest on actual times of arrival and departure. I tried a few other systems before TSheets and I found TSheets the easiest to understand when looking at the different reports and options. Some systems seemed to be written by programmers using terminology that was difficult to follow or undertsand. The words, descriptions and reports didn't make it easy without referencing a manual.

Pros: 1) GPS tracking & Who's working features available at a glance 2) Employees can add notes to timesheets if they don't take lunch or forget to log in/out 3) Validation of hours and locations of employees 4) Summary of project hours by employee 5) Various reports available for payroll, project and employee 6) Easy for employees to use from Android or IPhones

Cons: I have not fully utilized TSheets so some of my Cons may be due to my lack of experience or understanding. 1) I have set up Add Ons for clocking in and out. If employees clock in at 8:01 for example they will get paid starting at 8:15. If they clock out at 5:14 it will go back to 5:00. The problem is when they switch between projects they lose 15 min. Currently they notify me and I adjust accordingly. 2) There is a delay at times when people clock in/out and also with the GPS locations when looking at "who's working". Employees said they clocked out but "Who's working" says they are still clocked in. Sometimes I check the GPS and I don't see tracking and the employee says they haven't done anything to their phones. Not sure what to believe. 3) Payroll reports have actual hours worked - unpaid lunch has been subtracted. Tracking reports have unpaid lunch as hours total. Using the system and understanding the reports is important. 4) All the pricing is in USD so for Canadians exchange rates fluctuate so there is some risks

Recommendations to other buyers: Like anything new there will be a learning curve. I believe TSheets is one of the easier systems to catch on to quickly.

DM was so helpful!

Apr 05, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that it saves me 30+ hours each pay period because I don't have to manually enter all of my employees' timesheets, line by line. I love that it has GPS tracking, and the customer service is really fantastic.

Cons: Navigating it takes some time. Also, there aren't options in Spanish--half of our staff doesn't speak/read English because of the industry we're in. It would be SUPER helpful to be able to translate (at least their app menu options and notifications, maybe some tutorials) into Spanish for them. Being in the states, I TOTALLY appreciate them needing to learn English, but for those who have difficulty reading period--even in their own language, at least they can be reading it in their own language, so it's a little bit more user-friendly. It saves me having to try to answer a whole lot of questions, too, in a language I am not fluent in.

Overall: I needed help setting up permissions for an assistant and DM not only helped me figure out how to use what I had already set up for her, he gave me new options to maximize our productivity, reduce my work load, and he wasn't even promoting a product that was going to cost me extra--just sharing features that I hadn't yet taken advantage of! He was patient and very good at listening. Tsheets has been great at customer support in general--probably one of the best companies at actually LISTENING to their clients. He made me feel like I was asking good questions--and appreciated the feedback I had so we could make this software/program even more user-friendly. Thank you DM! Great experience today.

Recommendations to other buyers: Offer two and three hour training seminars (even if they're video/podcast seminars) for people in my position that can give us a run down of all of our options to better navigate this software. The mini tutorials are nice, but if there is a systematic way we can have those trainings...maybe even trainings that are...tailored...to different industries, that would be AMAZING!!!!

Never ever have I experienced such consistently awesome customer service. Customer rep just made my day!

Apr 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Knowing what employee is where does a dream come true. GPS tracking is one of the most useful features. Also, being able to produce reports by date, customer, employee, and any combination of those makes me significantly more effective at performing my job well. The system also makes runny payroll a piece of cake. Add to that the ability to create custom fields for tracking mileage on vehicles and/or expenses and/or anything else I could ever think of!

Pros: Everything. First and foremost is the customer service; Unparalleled. Ease-of-use and interface are so simple, even 'non-tech-savvy' people will have no problems understanding basic functions. Just moments ago, Customer rep helped me out by showing me some 'special buttons' that let me make changes without having to constantly ask the TSheets team for help! I have never had a negative customer service experience with TSheets; if anything, service gets better and better as time goes on!

Cons: There are bugs in the app software whenever it gets updated, but that is something their tech team is always working hard to fix and stay on top of, so it's typically not a problem for very long. ...and I wish that I could manage two companies that could upload to two separate Quickbooks companies from the same TSheets account (but I know that's a lot to ask for). It would also be great if notifications could be sent via text message without having to pay extra.

Getting Started - Set Up and Organizing

Jun 21, 2016
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Once I cleaned up my Quickbooks' Customer list, the company set up and Quickbooks integration has gone pretty smoothly. Webinars could be a little faster pace but they were very informative! I had a few questions but with one click on the Live Chat, a rep was available to answer my questions with easy to understand responses. The fact that I have timesheets being submitted electronically, GPS tracking from clock in through the day until clock out AND Quickbooks Integration to expedite payroll processing - saves time and money!

Cons: When downloading the employees, I did not like how I had to go in and map the employees overtime, holiday, and vacation. There should be a faster way to map the QB designation to the Tsheets. I literally had to map overtime, holiday and vacation for each of 3 dozen employees. Not the fastest way. I'm sure Tsheets will figure out a better way pretty quickly. The live chat link sometimes put you in touch with a rep very quickly and other times, you have to wait and by wait, once I waited almost 15 or 20 minutes. This could use some improvement. The website has A LOT of great articles and information; however, it is not always easy to locate what you are looking for and then you feel ridiculous when the Live Chat rep sends you a link to what you couldn't find!

Recommendations to other buyers: In my research, many other programs charged extra for GPS or only allowed for GPS tracking without the timesheet aspect. Our previous program didn't allow for integration into our payroll program and was very convoluted in any process, didn't auto update their apps and such. With this program, I have timesheets, GPS and integration into our payroll. All of those items will save money! I don't have thirty employees all crowding in here trying to drop off their timesheets each week - time, gas and my patience all saved. The GPS will allow me to see that they were on site or at the site when they clocked in and out, in lieu of clocking in while en route or clocking out when they got home. Therefore, the GPS aspect lowers payroll costs with accuracy and accountability of their actual time in/out. The integration of payroll will save time with accurate payroll hours being reported, math errors and processing will be expedited! All saving money! I wasn't able to find a user friendly program for our team that provided timesheets, gps and integration with our payroll, all in one package! Very economical!

Awesome Support

Feb 15, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: I could KISS YOU!

Pros: 5 stars to the team, Support is quick to respond and always has a solution. The team went the extra mile today to help with multiple issues... not just the one that was the initial reason for my request for his call. I like that he listened to me, instead of being too ready to jump in there with a PAT answer. We started using Tsheets because we were having a problem with trust in the office and were eager to get off the paper way of time management. TShseets has been wonderful managing the complexities of everyone's schedule and allowing me to do reports on any facet of it for auditing. Love too that the transition from TSheets to Quickbooks desktop is seamless, yet still in my control.

Cons: I know that the nature of web browsers (and the many versions that your customers may have) and programming are always a challenge. My son is a developer/programmer for his own company... which is how I learned. However, with all the Apple OSX users out there you should really try harder not to discount it and try to shove us over onto Chrome. For one I HATE Chrome and I prefer to use the browser that my computer comes with just because I have a higher level of trust in Apple. I saw your notice that your software works better on 3 other web browsers... but it is a long time that Safari is added to the list. ANOTHER thing... there is a problem with some of the windows not sizing correctly and landing under the scroll bar making it difficult to click the X to close out a window. It would be extra nice IF you could make those windows ALL sizable, and draggable. Thank you

The best time tracking app

Sep 21, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: TSheets has made our client's payroll process so much easier and much faster. Something that used to take over two hours now takes about forty-five minutes. There are a lot of things to consider when setting up the account, such as the payroll item, service item, employee permissions, QuickBooks sync, etc. It can be a little time consuming, but once that's done you never have to go back to it. The mobile app is intuitive and very easy to use for employees. It takes a few minutes to teach them how to clock in and out. Our client uses Intuit Payroll, which TSheets syncs with. All the time data that appears in TSheets sync pretty quickly with QuickBooks Desktop and from there it's just a matter of creating the paychecks.

Pros: It very easy to use. The approval process is very quick and if management needs to edit an employees time, they can do it straight from the approval screen without having to close out of anything or refresh the page. There's a manual time sheet as well in case you need to record time for an employee that doesn't have the app on their phone or forgot to clock in. Employees have the ability to make notes to management on their time sheets. TSheets has great customer service. They reply to emails very quickly and stay with you until the problem is solved. They have a special plan called Flex Force, which we use and only charges for the employees that log time for the month. This is perfect for our client since not all of their employees work in a month.

Cons: The only thing that's problematic is that currently TSheets sync with QuickBooks Desktop using the Intuit Sync Manager, which isn't very fast and can be buggy. We've had some errors in the past and the sync has to be done using the same computer every time or else we have to reset the sync data. I believe that since Intuit is discontinuing the sync manager, they'll have another solution soon. That would be great because it's our only problem and it's not about the actual product, which we love.

Easy to use, excellent customer service

Jun 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: I had a problem this morning with trying to find a feature that had been updated and moved within Tsheets in the past week. I used Live Chat via their web site while I was on the site trying to work, and was immediately helped by a respectful CSR, Elaina (EM1). She listened, understood my problem, was able to guide me directly to where I needed to be, and did so with respect even though I'm sure the question I asked was a silly one that she gets all the time. Kudos for hiring excellent staff, Tsheets! Elaina: you rock.

Pros: Tsheets is mobile-friendly and easy to use for every member of our team on iPhone and/or Android devices. It integrates with Quickbooks Online which is helpful to us, and is customizable in the moment for cases when syncing of data hasn't happened, and our field reps need to track time immediately. Super-user-friendly desktop interface for office staff (me) - I can easily switch clients or manually update time entries for field reps when they've forgotten to switch customers or clock in. Tsheets also sends weekly tips in time tracking and office management, and provides reports on time tracking weekly - both helpful; I read all their emails thoroughly (useful content).

Cons: No automatic Quickbooks Online integrations (have to click a daily button which isn't difficult, but would be nice to be automatic).

Great software for a company on the move!

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The primary purpose for this software for our company was to be able to track locations that our workers are at for purpose of avoiding anyone from making claims that we were not working with our clientele. The GPS function works great for this purpose.

TSheets has great customer service #CLP. There's been some instances where employees were not able to log on and the chat feature with customer service has been a godsend. They are quick to answer, and will follow up after to see that we were able to fix the problem.

I am the one that others come to for issues or inquiries, and it has been easy to learn how to navigate through the system to get the answers that we need. I also like the ease of setting up employees and jobs.

Cons: I am not sure that this is software specific, but with the GPS function we tend to have some black out spots of town where we will lose tracking abilities on our employees. This can be simply that the phone's not hitting a cell repeater as we live in a mountainous region of the country.

One time it was software specific, but the pro to that was that they were able to figure out a way around it, and we were back up and running in no time at all.

Capterra loader

Easy clock-in/out, Great Reports for Managers, and great PTO transparency

Sep 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everyone can easily clock in and out, whether in the office or remote. They can easily put in PTO, and see how much they have left. As management, the reports are visual and comprehensive which makes them incredibly helpful, and time-sheet approval is a breeze. The QuickBooks integration means we've been able to almost completely automate Payroll. Although this tool would definitely work for a big company, it still works great for our small, 10 person team.

Their support staff is amazing on live chat and phone, and they are quick and knowledgable (and are real humans, which I always appreciate).

Cons: Sometimes, you have to get really creative when you need a specific report. If you can't find what you're looking for though, the support team knows how and will point you in the right direction!

Overall: Before T-sheets, we were using excel sheets and employees were emailing them every two weeks for approval, and then submission to payroll. It was a mess, and when we had a (now former) employee who was proven to be fudging hours on a regular basis, we knew something had to be done.

Even though we made the switch to Tsheets for a primarily negative reason, it has been a great move for everyone on the team. "Who's Working" is helpful because we're 50% remote, and it also helps with transparency and accountability. The accessibility of PTO management is something everyone appreciates. I highly recommend this tool to businesses of any size with hourly employees!

Easy to Use and Great Functionality

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Owning a construction business and having the majority of our employees in the field, we needed a system that is both user friendly, works remotely, and offers good ver functionality. Tsheets has been a great solution for our employees to clock in and out, as the capability to be downloaded onto their phone and therefore it goes everywhere with them. Beyond that, the GPS capability has been great when tracking drive time and any changes in job location. We also use Tsheets for the schedule. Our employees can easily access this schedule and get all the info they need. Above all, Tsheets works with Quickbooks and timecards can be directly uploaded to Quickbooks, as well as all the customers synced to track job costing. Tsheets has been a great solution for us.

Cons: The GPS tracking system is not completely fool proof. By using additional applications, the GPS can be altered to reflect employees at the job site, when indeed they are not. After talking to customer service about this, the only way to access further information is through the employees phone directly.

Overall: Overall, we are very happy with TSheets.

TSheets support sets them apart.

Aug 17, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is a lot to love about Tsheets! 1) The product contains a lot of useful features. All major needs are covered. 2) Tsheets takes customer feedback seriously and continuously works to add improvements to the software based on this feedback. Several huge updates specific to my feedback have been added since I have been a customer. 3) And most importantly the support staff at Tsheets is AMAZING. I have had issues come up and their support staff has quickly and completely come up with a solution each and every time. Today was just the latest instance and Ben D had a solution to a fairly complicated problem for me within 2 minutes. (Literally, 2 mins) I have to be honest, I am not one to usually take the time to write reviews, but when I receive really good support from a product/service/software it really means a lot to me because as a small business I don't have the time or resources to be down and waiting indefinitely for solutions. To me, there are a lot of software companies out there they provide similar products. The difference is in the support. Tsheets has never let me down so far and to me that's huge.

Cons: So far, so good. I just passed the 1 year mark of being a customer with Tsheets and the product and support are solid.

Recommendations to other buyers: If you're looking for a time tracking and scheduling software package for your business, try the free demo. After you get your hands on it, it will be clear to you about whether it will meet your needs or not. The software is intuitive and easy to use. The support they offer will help you with any of the more complicated features. They offer a 14 day free trial and I never received high pressure sales tactics during my evaluation. Everyone I've ever encountered at Tsheets has been friendly and helpful.

Our rep with customer service is awesome!!

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I haven't used scheduling yet, but the ability to track details of projects allows me to reflect on my past work to help create more accurate quotes for future jobs.

Pros: Its easy to manage time tracking with the android app. Recent inputs are saved so you don't have to repeat all the required fields every time. I can even edit time sheets if I missed a clock in/out. The UI flow is simple and makes sense. Once I got the import/export setup with Quickbooks, making invoices to clients is easy. I often handle accounting work after hours so it's been hard for me to call support to help me get the Quickbooks integration set up. I have found the TSheets support team does an amazing job with responding through emails, and when I finally took a morning to call in, they automatic system already knew who I was by my phone number on the account and I was quickly connected to our rep. She spent a good amount of time with me going through all of my questions and scenarios. She was fun to work with, and put a lot of effort into getting me setup with the integration of Quickbooks. It was refreshing to have an experience where the support team isn't just trying to get to the next person on hold as quickly as possible. These are the type of people we all wish we could get help from when we really need it!

Cons: Some of the labels of fields between Quickbooks and TSheets don't match so that can be confusing at first.

Fantastic Paperless Payroll System

Mar 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I've used other payroll software in the past and TSheets is my favorite in terms of usability and convenience. The mobile app allows me to easily clock in and out without needing to be at my desk, which is great for working events or on work from home days. It also can track location to ensure employees are where they say they are, which is a nice feature for management. The interface is clean, and employees are easily able to submit PTO and see PTO history and watch it accrue daily. Managers are able to edit time sheets as needed for mistakes, which is helpful. Also, it's paperless so it works great for what our company is trying to achieve in terms of reducing our footprint.

Cons: There's very little I dislike with TSheets. Occasionally the clock won't update correctly when I'm on break, but it usually corrects itself in a matter of minutes.

Overall: TSheets is a really great payroll system that's paperless, easy to learn, and has great functionality. Despite rare glitches, I give a solid 10 due to it's clean interface and different features. Both the web app and mobile app allow my team to seamlessly track our own hours, while managers can make corrections on their end of necessary. It makes it easy to track breaks, PTO, sick leave, etc. The GPS feature is valuable for management to ensure time isn't being stolen - I highly recommend!

TSheets is Finally Here and I Love It!

Mar 02, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: QuickBooks, and the add-ins like TSheets, are FUN. If you are a geek like me, it's really fun. I am concerned about rising subscription prices. I only feel it's a good deal if it's less than I used to pay for periodic upgrades. So far, most do. Also, I like to have the works in my books whether I use it or not, but it's all extra per month right now. There are start up deals, which are good. I give Intuit FIVE STARS once again. No problems. Thank you.

Pros: My son, a techie, turned me on to HarvestApp and I loved it. It was simple, fast, inclusive and easy. However, it didn't integrate quite as nicely with QuickBooks as something built for QuickBooks. TSheets is as easy as HarvestApp and really does so much more.

Cons: As far as "Ease of Use" I would say nothing like this would be "easy" for anyone not acquainted with QuickBooks or utility software programs as not everyone needs it. However, for me, an accountant, property manager, broker and mortgage loan originator AND past caregiver, this software rocks and I find it very easy. It is intuitive and does everything I need. It's new, like QuickBooks Online, which has just in recent years become really mobile online. I love them both with a passion.

Lifesaver !

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The multiple interfaces, the ability to visualize jobs by employee or job title, the ease of color-coding/changing shifts/coordination. It's like Google calendar on steroids with full integrated payroll systems, hourly tracking, GPS tracking, etc. We are new users but it is already totally changing the company for the better. Also the customer service is FANTASTIC! As we continue to adapt & customize the software for us, #CLP in particular has been a LIFESAVER! Amazing service works alongside amazing software. Total win for us!

Cons: We are a multidisciplinary company and every job we do is different-- while one of the strengths of T-sheets is standardizing processes, there are parts of the software that I wish were a bit more nimble & able to be changed quickly. For example, our employees often have overlapping abilities & talents. I wish there was a way to assign various roles/capabilities to the same employee. I also wish there was an internal evaluation system for certain skills so that we could better learn to staff our jobs as our management team grows. Other small things-- I wish there was an easy way to move a full day's worth of shifts easily (rather than one by one.) Project deadlines/milestones get moved around often and I find T-sheets a bit rigid in some aspects. For example, how can companies with large pools of freelancers use T-sheets most effectively?

Overall: Overall, the program has been helping us create internal organizational systems. We are a small, but rapidly growing company in an extremely competitive industry. We can already see how T-sheets will give us an edge. Customer service has been fantastic, especially as we get to know the program more. Chatting with their rep, especially, has been hugely helpful (thanks #CLP!) Give that woman a raise! Or, come work for us ;)

Tsheets! Where have you been all my business life?

Jan 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Okay,"deep breath"

I am still currently in the free trial stages and just getting to know your platform. In short,Awesome! I see this kind of time keeping being the absolute standard across the board inside of 5 years. Wait! don't start buying Bentley's yet Tsheets' executives and staff...HA!, as this is only the prediction of a lowly custom furniture designer and craftsman. That brings me to my next point. The fact that I spent most of my career in the field dealing face to face with clients, managing staff, actually building and crafting furniture and architectural mill work, means that time was NOT spent becoming the next all star office administrator who can type 120 WPM and chews up and spits out email inquiries an even faster pace. In a not so short way, I am trying to say that even though I am not well trained as of yet in the arts of office administration and all things related, I find the Tsheets platform easy to navigate and well thought out. Again, I am only at this for less than 2 weeks now, and in that 2 weeks I have only cracked open the platform a handful of times but still,I am very impressed. If things keep going as good as of late, It looks like I can get back to doing more of what I love about this career and much,much less of what I... let's say "don't love" which of course is making sure all the minor and major details of each of my 16 employees' work weeks have been measured and counted accurately and efficiently. Last but certainly not least, the staff at Tsheets is something to behold. So far I have had several online chats with Riley who is deliberate and concise, while never being impolite or short. He walked me through "add on's for lunch breaks" and helped me understand how to run and print an individual employee's timesheet report. Also, I spoke at some length with a one Mel Linnemeyer for my first encounter with a Tsheets associate. She answered all of my questions effortlessly and was and absolute pleasure to speak with. I most certainly will be a paying subscriber to this service. But you already knew that,didn't you?

Vendor Response

by TSheets on January 29, 2016

Hi Richard,

Thank you so much for taking the time to post such an amazing review, we all enjoyed reading it more than you know! I'm super glad to hear that TSheets is helping you save time so that you can return to doing things that you enjoy more than employee timesheets. However, we have no idea what could be more enjoyable than that ;)

Thanks again,
Team TSheets

An Amazing Time Tracking App!

Apr 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: After 16 years of running my business, I was about to throw in the towel and I started to open an Indeed account to go work for someone else. This past year of owning my business I noticed there was a lack of performance, and it was starting to impact my profits. Slowly, I began to think I was not doing my job correctly, which is craziness since I have been successful at this for 16 years. This is when I found Quickbooks suggesting TSheets, and possibly could have saved my business. I am within my first week of my free 14 day trial. Let me say TSheets has spent hours helping me directly on Screen Sharing and on the phone every single time I need help. They have not directed me to outside sources to get me up and running. I learn best with hands on explaining. Their staff is amazing. Today alone representative spent time helping me organize my jobs and getting my timesheets set up properly. He was so kind in being patient with me too.

Pros: Tracking employee hours and time spent on different projects. This is such a money saving tool. Also makes the employees feel safe that their hours are being tracked correctly, and makes me feel good knowing they are where they say they are. In the first day alone using the app I discovered a 3 man crew drove and took two "breaks" on company time and gas. In the day alone I saved almost. Also, you can work from your phone as an admin too.

Cons: I understand this is a time sheet program, but I wish it had a work order section. I really enjoy working with the company, and it would be nice to have that extra feature. I do appreciate the fact that they offer as many integrated ways already to make it a job tracker which I can make into work orders.

Robust solution for nearly any small-medium business

Sep 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: This is a top rated app for QuickBooks Pro advisors and I don't know of anything better.

Pros: There are multiple ways to capture time, including a mobile app. The time, when approved, can be sent directly to payroll, and to your accounting software. You can use it for scheduling employees (for example shift workers). You can assign employees to specific clients/jobs and control what goes on their timesheet. You can monitor where they are working if you enable the GPS feature. You can edit their timesheets, clock them in or out if need be. It is subscription- and cloud-based. There is so much there that you can customize to your needs. It can save you from paying people who are not working or who get clocked in by friends. There is very good support and integration.

Cons: I noted that since I connected it to QBO, we are not able to select a top-level client that has any subclients or projects. So that is made it necessary for me to clean up some some timesheets after I have the time come into QBO and before billing.

This is one of the best time tracking software out there

May 05, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: it is amazingly simple to use and there are no complications involved whatsoever.

It is a really clean and crip software and lets employees log their time very well.

They also have an android app which furthers makes everything a breeze.

Cons: This is not so much of a con than it a slight inconvenience or a possible design flaw, but when logging time via the the android app app, the software doesn't auto choose the end date based on a start date. For example if you were to choose clock in time as 11 May 0800 am, it doesn't auto update the clock out date to be 11th May. It many cases people only work 8 hour shifts or less than 8 hours, so having to update the clock out date several times especially when employees tend to log their hours at the end of the week can come across as annoying to the users.

Overall: I would highly recommend this product to small and big companies alike, and I can say without reservations that it can suit most needs without the need for customization. Irrespective of whether you are a company like mcdonalds or kfc, or you are a company like amazon warehouse or a just a regular software company, this would be your go to tool. It has a simple and aesthetic design and an amazing distraction interface, and is value for money.

Excellent Customer Support as Always!

Jun 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to connect TSheets to our QuickBooks account. We were using TSheets with QuickBooks Desktop before and found issues syncing between the two due to the requirement of being in single-user mode while three users in our office all need to be logged in at all times. Since updating to QuickBooks Online, TSheets and QBO talk to each other seamlessly. No one gets booted out of the company file for a sync and all of our customer and employee data stays up to date 24/7.

Cons: The only thing I wish would change in TSheets is the ability to deactivate a customer/employee or change an customer information like addresses or even notes and have those changes sync to the QuickBooks side. Currently, these changes all needs to happen on the QuickBooks side and synced into TSheets. Also, we keep Equipment Lists for our customers in the QuickBooks Customer Notes and these are currently inaccessible on the TSheets side meaning some of our field technicians need both the TSheets app for time tracking and scheduling as well as the QuickBooks app for looking up notes on customers on their phones.

Efficient, functional, & great customer service.

Jan 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: TSheets has streamlined our time-tracking and made my job as Office Manager a breeze for the past year. The Kiosk app makes it easy for our employees to clock in/out, keep track of what project they're working on, and note EXACTLY what it was they did each day. This also makes billing our customers so much better, with accurate descriptions of each day's work. We previously relied on employees entering their times/descriptions at the end of each day, resulting in a hold-up when multiple people needed to use the single available computer (not to mention dozens of post-its scattered in the office for folks who hadn't had a chance to enter time and had to write it down for later). No longer a problem!

Cons: There are still a few features we wish would synchronize with QuickBooks. We know it's not a short-coming on TSheet's part, as QB would need some tweaks as well to make things compatible, but those little things would sure be a great asset to us. We had a few glitches with the Kiosk App, but TSheet's customer service is excellent and they sorted it out for us. Every now and then the issue pops up again, which is a mild inconvenience, but easily fixed.

Overall: It's quick and easy to implement. It saves us time (and thus money) when tracking employee hours, and makes converting employee time to customer bills super fast.

TSheets is best on the market

Apr 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It integrates with ADP and Quickbooks and helps get us off massive excel spreadsheets and out of the stone age with paper timesheets and time cards. I also love that it has a scheduling feature.

Cons: The scheduling feature needs improvement on customizations and there are a few group and employee specific customizations that it could use. But I also know, they work on any ideas that the customers give so I'm sure it's just a matter of time.

Overall: Not only is the program helping our company save money by being able to track exactly where our employees are and with the time it takes to enter in payroll the old way, but if you ever have any questions or needs, the customer service is better than any customer service I have ever dealt with (and in my line of work, that's a lot). Support team all had to assist in a few items (Rep. had to sit on the line for over 3 hours with me with ADP), but they were not only diligent in making sure my questions or problems were resolved but made me feel like I was the most important person they talked to that day. You don't feel like a customer, you feel like a friend. With this program, I was able to locate a few of our installers who have been giving themselves extra time every day which was costing us money. It also saves our PM time from having to send individual text messages to our installers every day for their schedules. I also LOVE that you can suggest ideas. They are very open to hearing about any program improvements and work hard to make TSheets work for you. 10 stars!

TSheets new user

Apr 17, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: As explained above, I am able to alleviate all paper timesheets. I have had to speak with the TSheets customer support during the initial set up as well as the customer address issue. The Customer support team has been fantastic. Everyone I have spoken to has been extremely knowledgeable about their product and been able to offer a solution to all my questions. Special shout out is needed for the support team. which has gone above and beyond to try and solve the issue with my customer address transfer from QuickBooks. The team investigated solutions, called multiple times to try different options and made sure I was able to work with the resolution. I truly appreciate the attention to the details of molding their product to something that will work with my business.

Pros: The purpose for purchasing TSheets was to get rid of the paper timesheets we have been using for 30 years. What I have found in the 3 weeks that I have been using TSheets is that indeed I have been able to get rid of all the extra paper which is fantastic. The service technician's hours seamlessly convert over to quickbooks, I was able to add necessary fields to the TSheets scheduling to customize for my business and it is flexible enough to allow the guys to add a stop in their scheduled day if a problem arises. I think the best feature for me so far is being able to know where my crew is at all time while they are logged in without having to send them a text and wait for a response. This way I can give the customer an idea of when they should be arriving.

Cons: There have been a couple of glitches with the customer's addresses that have transferred over from QuickBooks. The scheduling each morning is a little bit clumsy, but I may be at fault as I am so new.

Vertek TSheets Review

Jan 06, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: TSheets is a very intuitive application. We find that employees are able to pick it up very quickly. The overall initial setup was more time consuming and it took quite some time to ensure we had the system optimally configured for our requirements.

Pros: Easy to use, good basic reporting. Excellent multilevel structure for job codes. Very good support for PTO code setup and entry. Your support has been absolutely excellent. I have never had to wait for any period of time to get a response via phone or email and everyone I talked to was very knowledgeable about the product. The free demo period was great. There was a competitive product we wanted to assess but, as they did not offer a free trial, we passed on them.

Cons: Very oriented to the Clock In/Out time card, especially on the mobile app. We are a professional services firm. Our employees are all exempt salaried and are only going to use the manual time sheet. Requiring clocking in and out would be a major cultural and moral shift. The manual time sheet needs enhancement if it is to be used as the primary time tracking method and not just for posting hours to a job. The employee should be able to select the jobs they are working on for the day or week in advance without entering hours. Competitive products we trialed also had more robust features for employee setup including the management of an employee directory which it seems might be a not too complex feature to add to TSheets.

Recommendations to other buyers: Spend time ensuring the initial setup conforms to your requirements. This is a deceptively robust system. It is very easy to setup and use but, if you don't setup a full trial and use it on a day to day basis prior to going live, you might miss some of the capabilities.

Outstanding!!!

Jun 10, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I am solving the problem of some of my employees "milking" time when they are at a job site out of town. This gives me an extra "eye in the sky" watching to see if they are at the job site and when they are back at the hotel. It keeps employees honest and they can't exaggerate on their time in and time out. It also shows me if they go off course on the route to and from the job site and back to the office. This has saved me hundreds (maybe thousands) of dollars in overtime. After just a month, my employees are becoming increasingly aware that I am watching on a daily basis instead of waiting a week for their time sheets to come in. They can't say, "I forgot what happened that day" because I am asking the following day! It also gives my managers a quick peek at how many hours each employee is at during the week so they can spread the labor more evenly. I have been able to hire 5 more employees with the savings the TSheets has given me!!! Thank you!!!

Pros: I love that I can check GPS. I love that I can see if someone is late to a job or if checking in early...and I love that the employee can leave a note for me to add, delete, or correct a time. The fact that they can take a picture of a work order or if there was an accident at that job site, they can attach it to their time sheet. Thank goodness they haven't had to use this feature yet, but knowing it is there is comforting!

Cons: I understand that there is a lot of information being recorded on a minute to minute basis, but the updates every few minutes sometimes hinders me from making a quick correction and getting out. Granted it's only seconds (and maybe I need to slow down) but I find myself having to take a breath while waiting for the update and then continuing. :) Maybe this is actually a good thing!

Easy and intuitive!

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: One of the functions that has made my life easier is the ability to copy the list of projects you've worked on in previous weeks instead of having to search and locate each again individually. I work for a company that has hundreds of ongoing projects/categories that we track our hours to and there will be weeks/months at a time that I am working on the same 5 or 10, so being able to quickly populate my most recently used categories makes it quick and less burdensome to track my time

Cons: so far, I haven't experienced a lot of cons to this product, but I do prefer a very simplified viewer, and sometimes the interface feels too busy for me. But, its easy to navigate and find what you need, so even with more going on than I need, I am able to use the functions I need and tune out other things.

Overall: We used to track our time on a spreadsheet that was tedious and time consuming, and a bear for our manager to compile and log at the end of each pay period. This saves everyone time and energy, and also allows us all to be more accurate logging our time because it is easier, and we won['t put it off until the end of the week etc.

Product Support

Jun 03, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It integrates with QB easily, the support chat is THE BOMB!, everyone I have ever worked with have been professional and very funny. Today, representative was efficient yet human and got me back up and working in not time. I always feel like I'm working with a really smart friend

Cons: I wished it would give a few more error messages when you are about to do something it won't like. For example, you MUST submit/approve timesheets in order. I have users that try to submit their timesheets once a month and they try to start with the most recent timesheet and work their way backward. If you do that, tsheets will allow that but there is not error that also tells the user that if they submit this timesheet all other timesheets prior to this date will also be locked/submitted. Then they come to me and I have to go through and reject/unlock the timesheets. But this is minor in the grand scheme of things!

Overall: In a word - AWESOME

Loving TSheets

Jun 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: I had been stuck in my "there isn' any other option" mind set while using QB Timer (which if you are familiar is horrid). I do an immense amount of time/detail tracking. Each time i had a new hire i would preface with, "the timer is terrible, but i cant find anything to sync with QBDT properly" until.. i came across TSheets! and i LOVE it! It has so many functionalities, it provides ALl of the support and detail that i need. And i just got off the phone with Shawn (SS1) from Tech Support and she was brilliant! We had fun, she quickly caught on to my comfort level on the computer and was comfortable walking me through things. (First experience EVER like this). I highly recommend TSheets!!

Pros: Easy to use, great hand holding service for set up and walk through. Very high level of detail available. Love the GPS locator and check-in, knowing who is working and who isn't. Being able to do Vendor and Employees easily without there being a conflict of name types. Scheduling is pretty good, though i haven't spent much time here and I don't have a huge need for it. Had great customer service with ( SS1 ).

Cons: I don't like how the browser window expands to the right and you have to scroll to get the entire window for the various pages. Though i DO like that it is centralized and you dont have to go to a new window or new tab, that it is all in one place.

We love it and so do our clients!

Apr 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use to streamline processes. Love the reporting and scheduling also.

Cons: I can't pull cost reports based on wage. All of the data is there so it seems we should be able to select a cost report that calculates time paid (regular, OT and DT) based on the employee wage by customer/job. Now that would be an amazing sell!

Overall: First and foremost, Tsheets customer service is A+. Thank you for always being there...love the live chat for ease of use as well. I would love tips on how to build a company culture that you have. Now for the product, it's great!! As a service based company that invoices on billable time, service codes and class codes, it has simplified our lives and we have the ability to produce productivity reports. I would love to see cost reports built into the program based on hours worked and wage rates. I'm sure that next to come...yes? Pretty please? Thanks BD1 for your recent assistance. I learn something new about the features every time I call. Thanks TSheets for producing and providing an excellent product and service.

Recommendations to other buyers: Cost reports, cost reports cost reports.

Great customer service

Jun 04, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is very, very flexible. But with flexibility comes lots of settings. However, TSheets is not so overly complicated that it is difficult to understand or manage. I also love their customer service - I have spoken to several reps - over the phone and in chat (I chatted with Quinn) - and they have all been overwhelmingly knowledgable. The most important thing is that they listen to my concerns and my complicated questions about set up, and I can clearly tell they all are very knowledgable about how to use their own software. It is so wonderful to talk to a rep who very deeply understands the software that they can answer the most complicated questions. I was so surprised that the chat support was just as equally knowledgable. It is also so great that I'm not chatting/listening to someone who is a script. It's a real person, who really listens, and truly understands your issues and concerns, and is fully able to answer how to combat these concerns in their software because they themselves deeply understand the software. Excellent!

Cons: The software is a little complicated - especially in how clocking in and out requires Service Items or Customers - it seems a little confusing. It would be nice if employees can just clock in and out of a regular job and have that set up.

Pretty awesome service

Jan 24, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Thanks to customer rep. for being so awesome and helpful! Taking 45 minutes out of her day to help me and having to get others involved to resolve my problem was perfect.

Pros: This product is amazingly helpful for running any size of business. I started with just me and one employee and we are now up to ten. TSheets makes it extremely easy to keep track of your employees hours, and locations when on the clock. With my employees being out in the field if their hours don't aline with schedules I can easily see where they were when they were racking up hours. Another great feature is the fact that the services integrate right in with QuickBooks Online allowing me to approve the employees hours right into my payroll software. Finally, the customer service is absolutely amazing. Today I was helped by customer rep. and she was very helpful in taking her time to figure out what was wrong with my account through a whole step by step process.

Cons: I feel like this product could really use a lot of work for people who need to schedule just time slots without all of the required information. For me its more of a thing to let my workers know that they are working then all of the required information I have to put in.

LIFE SAVER !!!

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We hope to see all of you this summer !

Pros: Rep. spend over 3.5 hours patiently helping me with a very difficult problem to solve. The hours coming to Quick books from T Sheets did not match up because our Quick Books setting was incorrect. She is very patient and understanding. She helped every step of the way. In trying to think of the highest compliment I could pay her, after giving her a day off with pay, I would say we only have 30 employees here in our business but we would hire her in a heartbeat ! She is an excellent employee !!! Don't ever let her go or she will be working for us at Realty Roundup in Elk Grove, Ca. Speaking of California, we have friends is Eagle and will be coming back there to visit. My wife & I would love to take her to dinner on us. Our overall experience with Tsheets from the beginning has always been way above our expectations. Great Company !!!

Cons: None Zero !

TSheets is the most versatile timekeeping system I have ever used

Apr 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As an Accountant and Payroll Professional, I enjoy the flexibility of TSheets. This system addresses every need a company can have. You can punch in via smartphone, iPad, pc, or dial-in phone, or a traditional timeclock. You can track employees by GPS, or choose not to. You can track by client, job, or classification. You can use it with Vacation/PTO tracking. You can see who is currently on the clock and what they are working on. The reporting is fantastic and the program integrates with Quickbooks, Gusto, ADP and more. The customer service at TSheets is top notch. The employees are friendly and enthusiastic. I worked with executive today on an issue I was having due to my QBO settings and he went above and beyond. They always take the extra time to ask you how your day is and to make sure that you are well taken care of and have all the tools that you need.

Cons: I can't think of any cons. If you ever do find a con, just give them a call and they will help you out.

Amazing customer support!

May 31, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I gave the app a 3 in the "value" section ONLY because we are a Canadian customer and the exchange rate is killing us at the moment.

Pros: Many pros. I find it incredibly easy to use; love that I can see the project reports in "decimal" hours as that is how we track our painters' time. Love that I can include links to our work-orders within the scheduled job. Also, love that we now have a live location field so our painters can simply click the address and it opens their map app for live directions. And finally, the customer service is simply outstanding. Every rep I have spoken with has been friendly, happy, willing to go above and beyond to assist. Special shout-out to one of the customer representative who was super helpful today, and quick to answer all my questions!

Cons: Turning off a mobile clocks user out. We have 20 painters so it is frustrating when several do this in a day and forget to adjust their clock-out times end of project. Would be great to always see the menu for "active" projects (jobs) when finding/plotting them on the schedule (default menu is "Assigned"). Perhaps this be a "setting" users can adjust in future? Would also be great to search time sheets by project instead of just employee.

Jake at TSheets Support successfully and quickly answered my questions

Aug 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use TSheets for my business and recommend it to my clients in need of time tracking software. TSheets customer service provides the personal touch that we wish every software (or any company for that matter) could provide as well as software that is amazing. The add-ins are cool (and useful), the capabilities are enough to make anyone happy, and using TSheets is fun! In addition to all of those things, TSheets helps me and my clients more easily job cost, report labor costs/hours for insurance purposes, and keep track of our days and schedules. Thanks TSheets!!

Cons: As TSheets continues to prove itself as major player in the web based software market, I would like to see them lean more on other companies such as Intuit to better improve the syncing and compatibility between the two programs. I'm not saying the compatibility is bad, just that it could be improved (such as QBO considering seconds on timesheets).

Recommendations to other buyers: Today I learned that although TSheets can track time down to the exact second, QuickBooks Online does not accommodate for seconds when syncing time between the two programs. Not to worry, TSheets has an awesome add-in for rounding those seconds however you would like so that this doesn't become too major of an issue when utilizing time in QBO for payroll. Save yourself the headache and install the add-in if you're syncing with QBO for payroll.

Capterra loader

Spend more time working instead of seeing if your employees are working

Apr 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy, Easy set-up between Gusto and Tsheets. Most of our freelancers are either remote or out of Country so it's hard to "check-in". As well as if they are onsite with a customer, you can use this on a tablet or phone so your time and work is notated. Go one step further and by using a shared work space not only can you see that they're online, but gone are the days of "I forgot to log my time etc.....because as an admin......Tsheets will not forget thus I can adjust what I need to before it goes to payroll.

Cons: I guess the only thing I can really find as being a negative.....if I set up X hours for employees, some may need only 10 hours a week and others may need 40 hours a week, so I say "no overtime" but since I do not see the reports, I cannot see exactly how that is brought to our attention because I have indeed paid overtime in a few instances and I do not recall ever having this confirmed as being ok or not?

Overall: Since I use Quick books it only made sense to use Tsheets since they are a division of Quick Books. And by using both it was easier to put a cost to an entire project so when I invoiced for time and materials there was hardly ever any raised eyebrows! Two thumbs up and if I had a third I'd raise that one as well!

New User Implementation with Erica is great

Sep 12, 2016
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are in the implemenation stage of this product with 4 different companies that have various policies & procedures. She has spent an incredible amount of time on the phone helping me get all the set up the completed accurately. This was considerably more complicated than normal for two of our companies based upon several factors. However, she patiently walked me through the set up over several different scheduled meetings over a several week period. Her knowledge and expertise to answer every question I had was incredible, particularly with the more complex QuickBooks integration. She never once acted like I was taking too much of her time. She also always called and the scheduled time. Compared to other software vendors we use that are much more expensive this continued service is incredible.

Cons: We have been a five year user in our one small company and decided to roll out to the others. We love this product for it's breath of features but most importantly the amazing customer support by an educated, English speaking, well trained work force.

Recommendations to other buyers: Like most software, it's a little time consuming to set up in the beginning but the back end savings after reflecting for the investment provides a huge return on investment and drastically increases internal controls of your company.

Best Customer Service EVER!!

Jun 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: LOVE!

Pros: Every time I call in the people genuinely happy to help. They are so friendly and easy to connect with. During dead air times when I was waiting for things to load, the rep conversed with me about all sorts of great topics. She was funny and eager to explain without making me feel dumb. She helped me work through payroll reports and project reports as well as brainstormed "work arounds" for separating payroll and overtime in different territories. T-sheets always has an answer and if by chance they don't, you can request that they add or change things. Ive been with Tsheets for over 2 years and I can say they are always improving and responding to customer recommendations extremely fast.

Cons: Would love them to offer an entire dispatch system and customer data base. If they offered another program that did that, our company would be set!

TSheets... An Excellent way to Keep track of Your Time!!

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like The Reports, Clean and organized simplified Dashboard, Geo locating and Geo fencing features++, Easy to use software from the get go. Very Intuitive! Customer Service is A+

Cons: I think the over all Price could come down. When compared to some of TSheets competitors, they do fall just a little short in my opinion. However, the Customer service makes up for the cost for sure!

Overall: I Like the Way that TSheets does Reports. Its very clean and well presented. You have the option to use TSheets Reports or you can export the reports to Microsoft Excel, or use a universal CSV format.. Most other Softwares that I have come across lately only let you export data and reports as CSV files. TSheets presents it in a very visually pleasing manner.

I also really like the format and ease of use when it comes to Keeping Track of time. Whether it be punching in and out, or editing or modifying a Time Sheet.

The Geo Fencing and Locating features are a huge plus for me. It really holds my employees accountable and I feel more comfortable allowing My Employees to freely clock in and out as they please with little to no supervision. TSheets has implemented new features since I have been using the software, and they do a great job of letting you know about the new functionality and their customer service has really made me a loyal customer over say some of their competitors.

T-Sheets is an awesome tool for a mobile business

Apr 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: T-Sheets does what it's designed to do and does it very well. It doesn't overcomplicate anything. It keeps the features simple but versatile. It's ideal for a non brick & mortar business but works for stores as well. I can keep my employees time and also verify their location when the clock in/ out. They can leave me notes about their timesheets, see their past time sheets. They can clock in even when service is bad, although it won't show on my end until they get phone service again - that's awesome. Tracking timesheets this way means that all time is kept digitally in a way that's simple to run reports, export, and communicate with other softwares (like accounting or payroll programs).

Cons: I wish the phone app had a little bit more robust menus for the admin. I have to login on a laptop to be able to add new employees, manage employee profiles, passwords, etc.

Overall: Makes time tracking easy, communicates with other software, saves me a TON of time and headache with payroll or manual time tracking.

Fantastic Support Staff!!

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Aside from the ease of use of the product itself, the biggest benefit is the tremendous support staff you get along with the product! The online chat is lightspeed quick, staff respond immediately and are the most friendly, knowledgeable, and responsive team I've had the pleasure to work with. And with nearly 40 years of accounting and payroll management experience, I've worked with close to a hundred different products. TSheets beats them all! Two of the reps have helped me out with an issue this morning and they were both so quick, efficient and friendly that I was almost sorry the problem was resolved! They were both THAT good!

Cons: Wish there would be more report format capabilities.

Overall: We are much better positioned to get our billing invoices out quicker and to track our time thanks to TSheets! Saving us money by automating old manual tasks!

"Geo-fencing" - the solution we have been waiting for has arrived!!!!!

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Celeste did a great job answering all my many questions to help facilitate my Tsheets to QB Enterprise integration scheduled for tomorrow and went above and beyond to waive the 5 day lag for geo-fencing and has it operational as of today. They will be saving many thousands of dollars in employee theft of time costs and therefore money, as well as being able to complete the weekly payroll in 2 hours in stead of 16 hours!!! Awesome product!!!

Pros: For a company with employees always out and on different jobs and job sites, clocking in and out to the correct job and at the correct actual times they arrived and left job is critical. Geo-fencing now eliminates these errors or oversights and the project managers can see who is or is not where they are supposed to be in real time. Instant notification of when and where an employee is when punching in and out.

Cons: There is nothing to like least, it just always improves.

Made Measurement Easy

Mar 27, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Self-administrated setup and maintenance. Cloud based. Phone app. Reporting tool with visualization.

Cons: Some facts are buried in reports, custom dashboards would be outstanding.

Overall: I took over leadership of a department and was faced with a difficult challenge. I needed to measure what the team was spending their time on, but I couldn't make doing this something that became a job on its own. I found TSHEETS and was amazed at how easy it was to use, administrate, report on, and get help with. I've found the entire experience fantastic and quickly implemented the tool for my team. I've been using it for over two years now and it has provided a great deal of value. It is now part of the team's culture and has allowed me to collect time-based data to use for head-count justification, setting priorities, and adjusting department policies. Outstanding tool for the price... and I probably only use a fraction of its capability.

Recommendations to other buyers: If you use something complex like Oracle time or have a need to track billable hours, I would highly recommend using this app.

Great product but even better Customer Care Support!

Jun 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Before successfully getting the TSheets integration to work with Quickbooks, we had made several calls to TSheets for assistance. We were unbelievably impressed with the Customer Support we received in each call. Each agent we spoke to was not only very knowledgeable but incredibly kind and patient. Our success in getting TSheets to integrate with the way we customized our invoices in Quickbooks came by the assistance of one of the customer representative who was extremely knowledgeable, kind, funny, reassuring and, above all, she was very patient with our lack of knowledge and spent a great deal of time on the phone with us helping to complete the integration without rushing us. Sadly, with so many businesses today, customer service is not of priority or concern to business owners and, for that reason, I rarely ever give a rating or answer a survey. However, TSheets exercises customer service FAR superior to any company that we have ever worked with. We own an accounting practice and service clients in a variety of industries. We will most definitely refer our clients to TSheets. Thank you Shandara and thank you to the entire TSheets team!

Pros: We love that our timekeepers can add their daily hours to the timesheet in real time (both on the desktop and mobile app platforms) and with such ease, and that the time integrates with Quickbooks.

Cons: We had difficulty setting up our timekeepers/vendors (contractors who are not employees) with multiple billing rates, but that is really an issue on the QuickBooks side. We started with QB desktop, moved to QB Online, tried QB Premier and ended back with QB Desktop. We found a work-around by setting up each contractor's various rates as an Item Code with their initials so they do have to search a bit in the drop down menu, but it works. We raised the issue with QuickBooks so, hopefully, if QuickBooks can fix this problem in the future, TSheets will be able to allow for multiple timekeeper rates to be added.