Who Uses This Software?

TSheets offers solutions for everyone, from freelancers all the way up to Fortune 500 companies. TSheets has applications for every business that wants to track employee hours against specific jobs.


Average Ratings

3155 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $4.00/month/user
    See pricing details
  • Pricing Details
    $4 Per User Per Month +$16 Base Fee Per Month (paid annually)
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • TSheets
  • www.tsheets.com
  • Founded 2006
  • United States

About TSheets

Intuitive, easy to use time tracker with unlimited free phone or online support. Employees can track time anywhere using an Android or iOS mobile phone, computer, tablet, text, dial-in number and so much more with clock in/out punch card or manual timesheet flexibility. Managers can see who's working, where, on what projects - all in real time. Integrated with QuickBooks, Sage, ADP, Paychex and more, TSheets syncs up real timesheet data for faster, more accurate payroll, billing and invoicing.


TSheets Features

  • Automatic Time Capture
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Employee Database
  • Mobile Time Tracking
  • Multiple Billing Rates
  • Offline Time Tracking
  • Overtime Calculation
  • Timesheet Management
  • Vacation/Leave Tracking
  • Automated Scheduling
  • Employee Database
  • Reporting/Analytics
  • Schedule Distribution
  • Scheduling
  • Shift Swapping
  • Time Clock
  • Vacation/Leave Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management
  • Biometric Recognition
  • Hourly Employee Tracking
  • Messaging
  • Mobile Access
  • Online Punch Card
  • Payroll Management
  • Punch card
  • Reporting/Analytics
  • Salaried Employee Tracking
  • Sick Leave Tracking
  • Vacation/Leave Tracking
  • Workstation Tracking

TSheets Reviews Recently Reviewed!


Capterra loader

What a Time Saver!

May 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This app has single-handedly reduced our employee-touch payroll tasks by at least 30% in under a week. Onboarding is super simple. We've traditionally balked at using an app for employee time-keeping because they usually overpromise and underdeliver. We have a unique set of problems with payroll because we track employee drive time and work time separately, and we have to compare employee time with GPS locations of our vehicles. This is because we have crews splitting off from each other all of the time, getting in and out of different trucks, working on different jobs for different customers, etc. We piece it all back together in the office based on sometimes incomplete reports, and this is the FIRST time we've ever seen a solution that actually WORKS for all of the little nuances we have. There are six user-created optional tracking fields that we've set up to track per diem, payroll notes, employee notes to the office, the truck the employee was assigned to at the time, etc. We're able to set up unlimited customers and jobs (another problem we've had with TSheets's competitors in the past when we've previously tried to adopt an application). And the best part is the employees love it. Their previous option was to fill in a Google Sheets timesheet or a paper timesheet, both of which were cumbersome for them to keep up with. The TSheets app saves your last inputted job, so they just have to go in and change what's different - they don't have to re-input anything. Wonderful!

Cons: So far, the only thing that we've stumbled over was a minor inconvenience. You can't batch edit an employee's time entries. Each entry is considered a "time sheet" by itself, so if an employee chooses the wrong job, and we have to fix it, we may have to touch each time entry and open it to edit. It's STILL way faster than manually entering everyone's time. It also pulls directly into QuickBooks, so it eliminates a lot of time we used to spend on data entry to a payroll summary and then again after we've approved that report the data entry into QuickBooks. We've cut payroll down from taking two and a half days to a little more than one work day. We're definitely happy customers, and we've only been using it for three weeks.

Overall: It saves me at least four hours per week on payroll, so I can work on other projects. It's also easy, clean, and simple to use. I spend a lot less time asking employees for information they were forgetting to write down.

Dominic was very prompt very polite very personable and very helpful!

May 03, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Overall ease of use is phenomenal! its extremely convenient, my employees love it. the cloud access is probably my favorite feature. being able to add and edit job codes from the mobile app is great! theres just so many things i love about the software that i cant begin with a review and keep it under 1500 words. in short i like the: compatibility with xero, square and others, i like the functions it can provide with scheduling, job reports etc. the pto is simple and easy to understand which is great. The customer service is absolutely out of this world. i think that might actually be my favorite part of the software. i cant thank you guys enough for putting such an emphasis on that end of things! in todays day and age its a lost service and dealing with tsheets support is always pleasant, easy and fast! very very refreshing!!

Cons: the cons i have are, certain functions are a little hard to get the hang of, for instance the overtime calculator and job costs function, i wish there was a way to add expenses to each employee such as insurance, social security, medicare etc so i could have an itemized list of what each job actually costs and what percentage of it is fixed costs and what can be trimmed or cut out. The complexity and highly indepth nature could be considered a con or a pro its a double edged sword really, i love all of the functions but i feel as though i need to take a class just to understand all of the functions and how to properly use them to make tsheets as effective as it can possibly be. so the in depth nature is fantastic if i were to take the time to train myself or pay to train an employee but a bit of a con when i dont exactly have a ton of spare time to train myself and budgets are tight due to re investing into the company tools and etc. i realize calling that a con is a bit of a stretch because it should be figured into company budget for training/reinvesting but a simplified version could be good or step by step tutorials for each individual function would help so i can train myself on what immedeately is important vs training on the entire software on some stuff i may never need/use. hope that helps! your software is amazing! keep up the fantastic work!!

Overall: organization and time savings are the two biggest benefits

Excellent Support and Service

Mar 02, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I was attempting to set up an automated break for all staff that would occur for 30 minutes in each five hour work period. I could not get it to work so emailed my request. Customer service representative sent me an email and asked me some questions. He then followed up with me the next day, but I was not available to take his call. When I called back, I had the best, professionally customer service experience. From the person that initially answered the phone, through to the complete conversation with Customer service representative, exceptional service; when on hold while attempting to connect me with David, the person came back after one minute to apologize for leaving me on hold and let me know she was still trying to connect with David; stopped anytime I spoke and listened to what I had to say without interrupting and so on. Customer service representative reviewed my requirements and advised, he would speak to the techs and see what they could do for us. It has been a long time since I experience this amazing customer service. By the very next day the automated breaks worked perfectly. When I spoke to my associates, they commented that they were also very impressed with the customer service and sincere interest in resolving their issues in a timely manner, anytime they called.

Pros: Anytime we have come up against something that was not working correctly or hoped to have customized for our company, the Tsheets team was able to accommodate it, usually within a day. Amazing customer care! The Tsheets system makes hourly tracking so easy and you can quickly determine where the staff were during the day and when they logged out.

Cons: Only thing is that GPS does not track the arrival time since cannot start until person logs into Tsheets. Staff that are late say they forgot to log in. It would be good to have an option so we could track as per the scheduled start time for each employee, of course, this would only apply to the staff that have company cell phones or for anyone that is compensated for the data that is required to leave their location services on.

Why didn't I do T-Sheets sooner!!!

Jan 05, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MMI is a Small Subcontractor, with 10 employees and growing.

We use T-Sheets for our employee's time card program which is linked to our QuickBooks. With a hit of a button T-sheets and QuickBooks are synced, which makes time entry, time verification, job reporting, so much easier.

T-Sheets is so easy to use for the employee and employer. Customer support is right there via chat or after hours you're able to send an email and usually before I get into work I have my answer. I am a Penney pitcher and the cost is well worth it. We don't use the calendar option due to it doesn't fit our needs it is on the basic side and we need a more complex layout because we use our calendar as a work ticket for our installers and this is why we only put 4 stars on features. All in all, we/ I am very happy with T-Sheets

Cons: We don't use the calendar option due to it doesn't fit our needs it is on the basic side and we need a more complex layout because we use our calendar as a work ticket for our installers and this is why we only put 4 stars on features. All in all we/ I am very happy with T-Sheets

Overall: MMI is a Small Subcontractor, with 10 employees and growing.

We use T-Sheets for our employee's time card program which are linked to our QuickBooks. With a hit of a button T-sheets and QuickBooks are synced, which makes time entry, time verification, job reporting, so much easier.

T-Sheets is so easy to use for the employee and employer. Customer support is right there via chat or after hours you are able to send an email and usually before I get into work I have my answer. I am a Penney pitcher and the cost is well worth it. We don't use the calendar option due to it doesn't fit our needs it is on the basic side and we need a more complex layout because we use our calendar as a work ticket for our installers and this is why we only put 4 stars on features. All in all, we/ I am very happy with T-Sheets :)

I Love TSheets - is the best thing since sliced bread :)

Sep 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's incredibly user friendly. We have a complex company setup, our needs are very lengthy, but no matter what we've thrown at them... they have catered to us and made it work! The platform is flexible enough to seamlessly fit our needs. The few hurdles we've faced were easily overcome. The main problems we have run into were issues with syncing TSheets data into Quickbooks (where we run our payroll). Their service reps are knowledgeable, patient, and they truly do take the time to see it all the way through. I am so beyond impressed with their program AND their staff. I can recall one particular call that was difficult, and this is within the first week of signing up. This rep went so far above what my expectations were. They 3-way called Quickbooks tech support to get to the bottom of it for me! We spent an hour and a half on the phone, the Tsheets service rep was relentless in getting my problem resolved! They were professional, funny, and made the whole experience a positive one - even though it was very frustrating for me. A little background to the situation - I had already called TSheets and the initial rep I spoke to said the problem isn't with their system, it is an issue with Quickbooks so that's who we need to call. So I did, I called QB tech support several times and wasn't getting anywhere, despite being passed around to different people and departments. So I decided to call TSheets again to see if there was a creative way to work around the particular problem we had. And that's precisely what we did. They did a screen share for me, and walked me through adjusting my Quickbooks settings. Who does that?! Wow, I've never ever experienced that kind of professionalism. Here a TSheets rep was more savvy in Quickbooks than the actual Quickbooks support people. I couldn't believe it! I am beyond impressed with these people. Instead of getting passed around to different people, getting hung up on, or being rushed off the phone because your question is too complicated or unique, they literally treat you like you're the most important client to them. Each and every time. It's amazing! I promise, the hype you read about Tsheets is 100% legitimate. I love them!

Cons: I wish we had a single account rep that managed our company's account... however, even though we call a toll free number, the system is simple and quick. It isn't like most other places where you must press 5 buttons and listen to multiple, lengthy menus before getting to talk to a human. You literally press one button and within 20 seconds someone answers the phone. And that same person who answered is the one who will walk you through the troubleshooting of whatever your issue is. Their cross-training is remarkable. I've never experienced such an easy system! I really am blown away. I've personally called about a half a dozen times and spoken to different people each time, and every single one of them knew what they were talking about and were very, very helpful! My main disappointment is I prefer having a single go-to person that I can email instead of hopping on the phone. But that's a small price to pay because either way, their kick-ass team caters to us and it's pretty awesome!

Recommendations to other buyers: Give them a shot, it's cost effective, a simple, user-friendly platform, and it's worth every penny. I highly recommend them to anyone needing a similar product.

T-Sheets is our most valuable business tool!

Jul 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We started using T-Sheets to track our employee time in 2013. Our employees work at multiple job sites doing everything from construction, industrial Electrical Wiring and Equipment Installations. This software allows them to clock in/out from the job site noting the customer and service item instead of having to come to the shop to use an old fashioned time clock or the hand written time sheets we used before. This allows us to accurately job cost our projects and to track billable service calls. The GPS Feature keeps everyone above board on clock in/out times and locations, plus provided essential documentation which was accepted by the GA DOL that saved us from being charged unemployment benefits for an employee terminated because he was repeatedly abusing the time recording policy. Tech support has been excellent. Any time we have an issue, they are always polite and usually answer the phone within minutes. They have ALWAYS been polite and helpful and easy to understand. This program also integrates with Quickbooks Enterprise very easily! We are able to process payroll with a minimum effort.

Cons: Reports could use some work.... Also, need an easier way to document when employee is absent or late. Right now there is a work around with the Paid time off, but it does not allow you to make specific notes which is necessary for documentation purposes.

Recommendations to other buyers: We have been extremely happy with this software and use it to it's fullest capability. Our employees find it easy to use and a very convenient way to keep up with their hours worked. We are able to send .pdf's of time sheets via email which gives the employee to make changes to their time cards BEFORE payroll is written, saving countless hours of frustration for them and our accounting team. They are also able to make notes which keeps information current and allows us to track those "While you are here can you look at this" service calls that always seem to pop up. These would otherwise be forgotten and has helped us improve our numbers as accounting does not have to rely on the memory of the employee, sometimes days after the event has taken place. Make sure that you utilize the GPS feature! Depending on the cell service in the area, we have found it to be accurate. The whole system works better with Android phones as it handles service items a little differently, but Iphones still function properly.

Blue Dog Exteriors

Feb 15, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall I believe the product is beneficial and works reasonably well. There is learning curves to everything. So, it takes a bit of getting use to the format and reports. I used a paper system before so having a system available on my phone/laptop is beneficial. The gps tracking system has generally been a positive thing to know the where abouts of personnel. The sytem also keeps people honest on actual times of arrival and departure. I tried a few other systems before TSheets and I found TSheets the easiest to understand when looking at the different reports and options. Some systems seemed to be written by programmers using terminology that was difficult to follow or undertsand. The words, descriptions and reports didn't make it easy without referencing a manual.

Pros: 1) GPS tracking & Who's working features available at a glance 2) Employees can add notes to timesheets if they don't take lunch or forget to log in/out 3) Validation of hours and locations of employees 4) Summary of project hours by employee 5) Various reports available for payroll, project and employee 6) Easy for employees to use from Android or IPhones

Cons: I have not fully utilized TSheets so some of my Cons may be due to my lack of experience or understanding. 1) I have set up Add Ons for clocking in and out. If employees clock in at 8:01 for example they will get paid starting at 8:15. If they clock out at 5:14 it will go back to 5:00. The problem is when they switch between projects they lose 15 min. Currently they notify me and I adjust accordingly. 2) There is a delay at times when people clock in/out and also with the GPS locations when looking at "who's working". Employees said they clocked out but "Who's working" says they are still clocked in. Sometimes I check the GPS and I don't see tracking and the employee says they haven't done anything to their phones. Not sure what to believe. 3) Payroll reports have actual hours worked - unpaid lunch has been subtracted. Tracking reports have unpaid lunch as hours total. Using the system and understanding the reports is important. 4) All the pricing is in USD so for Canadians exchange rates fluctuate so there is some risks

Recommendations to other buyers: Like anything new there will be a learning curve. I believe TSheets is one of the easier systems to catch on to quickly.

DM was so helpful!

Apr 05, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that it saves me 30+ hours each pay period because I don't have to manually enter all of my employees' timesheets, line by line. I love that it has GPS tracking, and the customer service is really fantastic.

Cons: Navigating it takes some time. Also, there aren't options in Spanish--half of our staff doesn't speak/read English because of the industry we're in. It would be SUPER helpful to be able to translate (at least their app menu options and notifications, maybe some tutorials) into Spanish for them. Being in the states, I TOTALLY appreciate them needing to learn English, but for those who have difficulty reading period--even in their own language, at least they can be reading it in their own language, so it's a little bit more user-friendly. It saves me having to try to answer a whole lot of questions, too, in a language I am not fluent in.

Overall: I needed help setting up permissions for an assistant and DM not only helped me figure out how to use what I had already set up for her, he gave me new options to maximize our productivity, reduce my work load, and he wasn't even promoting a product that was going to cost me extra--just sharing features that I hadn't yet taken advantage of! He was patient and very good at listening. Tsheets has been great at customer support in general--probably one of the best companies at actually LISTENING to their clients. He made me feel like I was asking good questions--and appreciated the feedback I had so we could make this software/program even more user-friendly. Thank you DM! Great experience today.

Recommendations to other buyers: Offer two and three hour training seminars (even if they're video/podcast seminars) for people in my position that can give us a run down of all of our options to better navigate this software. The mini tutorials are nice, but if there is a systematic way we can have those trainings...maybe even trainings that are...tailored...to different industries, that would be AMAZING!!!!

Never ever have I experienced such consistently awesome customer service. Customer rep just made my day!

Apr 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Knowing what employee is where does a dream come true. GPS tracking is one of the most useful features. Also, being able to produce reports by date, customer, employee, and any combination of those makes me significantly more effective at performing my job well. The system also makes runny payroll a piece of cake. Add to that the ability to create custom fields for tracking mileage on vehicles and/or expenses and/or anything else I could ever think of!

Pros: Everything. First and foremost is the customer service; Unparalleled. Ease-of-use and interface are so simple, even 'non-tech-savvy' people will have no problems understanding basic functions. Just moments ago, Customer rep helped me out by showing me some 'special buttons' that let me make changes without having to constantly ask the TSheets team for help! I have never had a negative customer service experience with TSheets; if anything, service gets better and better as time goes on!

Cons: There are bugs in the app software whenever it gets updated, but that is something their tech team is always working hard to fix and stay on top of, so it's typically not a problem for very long. ...and I wish that I could manage two companies that could upload to two separate Quickbooks companies from the same TSheets account (but I know that's a lot to ask for). It would also be great if notifications could be sent via text message without having to pay extra.

Getting Started - Set Up and Organizing

Jun 21, 2016
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Once I cleaned up my Quickbooks' Customer list, the company set up and Quickbooks integration has gone pretty smoothly. Webinars could be a little faster pace but they were very informative! I had a few questions but with one click on the Live Chat, a rep was available to answer my questions with easy to understand responses. The fact that I have timesheets being submitted electronically, GPS tracking from clock in through the day until clock out AND Quickbooks Integration to expedite payroll processing - saves time and money!

Cons: When downloading the employees, I did not like how I had to go in and map the employees overtime, holiday, and vacation. There should be a faster way to map the QB designation to the Tsheets. I literally had to map overtime, holiday and vacation for each of 3 dozen employees. Not the fastest way. I'm sure Tsheets will figure out a better way pretty quickly. The live chat link sometimes put you in touch with a rep very quickly and other times, you have to wait and by wait, once I waited almost 15 or 20 minutes. This could use some improvement. The website has A LOT of great articles and information; however, it is not always easy to locate what you are looking for and then you feel ridiculous when the Live Chat rep sends you a link to what you couldn't find!

Recommendations to other buyers: In my research, many other programs charged extra for GPS or only allowed for GPS tracking without the timesheet aspect. Our previous program didn't allow for integration into our payroll program and was very convoluted in any process, didn't auto update their apps and such. With this program, I have timesheets, GPS and integration into our payroll. All of those items will save money! I don't have thirty employees all crowding in here trying to drop off their timesheets each week - time, gas and my patience all saved. The GPS will allow me to see that they were on site or at the site when they clocked in and out, in lieu of clocking in while en route or clocking out when they got home. Therefore, the GPS aspect lowers payroll costs with accuracy and accountability of their actual time in/out. The integration of payroll will save time with accurate payroll hours being reported, math errors and processing will be expedited! All saving money! I wasn't able to find a user friendly program for our team that provided timesheets, gps and integration with our payroll, all in one package! Very economical!

The best time tracking app

Sep 21, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: TSheets has made our client's payroll process so much easier and much faster. Something that used to take over two hours now takes about forty-five minutes. There are a lot of things to consider when setting up the account, such as the payroll item, service item, employee permissions, QuickBooks sync, etc. It can be a little time consuming, but once that's done you never have to go back to it. The mobile app is intuitive and very easy to use for employees. It takes a few minutes to teach them how to clock in and out. Our client uses Intuit Payroll, which TSheets syncs with. All the time data that appears in TSheets sync pretty quickly with QuickBooks Desktop and from there it's just a matter of creating the paychecks.

Pros: It very easy to use. The approval process is very quick and if management needs to edit an employees time, they can do it straight from the approval screen without having to close out of anything or refresh the page. There's a manual time sheet as well in case you need to record time for an employee that doesn't have the app on their phone or forgot to clock in. Employees have the ability to make notes to management on their time sheets. TSheets has great customer service. They reply to emails very quickly and stay with you until the problem is solved. They have a special plan called Flex Force, which we use and only charges for the employees that log time for the month. This is perfect for our client since not all of their employees work in a month.

Cons: The only thing that's problematic is that currently TSheets sync with QuickBooks Desktop using the Intuit Sync Manager, which isn't very fast and can be buggy. We've had some errors in the past and the sync has to be done using the same computer every time or else we have to reset the sync data. I believe that since Intuit is discontinuing the sync manager, they'll have another solution soon. That would be great because it's our only problem and it's not about the actual product, which we love.

Easy to use, excellent customer service

Jun 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: I had a problem this morning with trying to find a feature that had been updated and moved within Tsheets in the past week. I used Live Chat via their web site while I was on the site trying to work, and was immediately helped by a respectful CSR, Elaina (EM1). She listened, understood my problem, was able to guide me directly to where I needed to be, and did so with respect even though I'm sure the question I asked was a silly one that she gets all the time. Kudos for hiring excellent staff, Tsheets! Elaina: you rock.

Pros: Tsheets is mobile-friendly and easy to use for every member of our team on iPhone and/or Android devices. It integrates with Quickbooks Online which is helpful to us, and is customizable in the moment for cases when syncing of data hasn't happened, and our field reps need to track time immediately. Super-user-friendly desktop interface for office staff (me) - I can easily switch clients or manually update time entries for field reps when they've forgotten to switch customers or clock in. Tsheets also sends weekly tips in time tracking and office management, and provides reports on time tracking weekly - both helpful; I read all their emails thoroughly (useful content).

Cons: No automatic Quickbooks Online integrations (have to click a daily button which isn't difficult, but would be nice to be automatic).

Capterra loader

Easy clock-in/out, Great Reports for Managers, and great PTO transparency

Sep 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everyone can easily clock in and out, whether in the office or remote. They can easily put in PTO, and see how much they have left. As management, the reports are visual and comprehensive which makes them incredibly helpful, and time-sheet approval is a breeze. The QuickBooks integration means we've been able to almost completely automate Payroll. Although this tool would definitely work for a big company, it still works great for our small, 10 person team.

Their support staff is amazing on live chat and phone, and they are quick and knowledgable (and are real humans, which I always appreciate).

Cons: Sometimes, you have to get really creative when you need a specific report. If you can't find what you're looking for though, the support team knows how and will point you in the right direction!

Overall: Before T-sheets, we were using excel sheets and employees were emailing them every two weeks for approval, and then submission to payroll. It was a mess, and when we had a (now former) employee who was proven to be fudging hours on a regular basis, we knew something had to be done.

Even though we made the switch to Tsheets for a primarily negative reason, it has been a great move for everyone on the team. "Who's Working" is helpful because we're 50% remote, and it also helps with transparency and accountability. The accessibility of PTO management is something everyone appreciates. I highly recommend this tool to businesses of any size with hourly employees!

Easy to Use and Great Functionality

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Owning a construction business and having the majority of our employees in the field, we needed a system that is both user friendly, works remotely, and offers good ver functionality. Tsheets has been a great solution for our employees to clock in and out, as the capability to be downloaded onto their phone and therefore it goes everywhere with them. Beyond that, the GPS capability has been great when tracking drive time and any changes in job location. We also use Tsheets for the schedule. Our employees can easily access this schedule and get all the info they need. Above all, Tsheets works with Quickbooks and timecards can be directly uploaded to Quickbooks, as well as all the customers synced to track job costing. Tsheets has been a great solution for us.

Cons: The GPS tracking system is not completely fool proof. By using additional applications, the GPS can be altered to reflect employees at the job site, when indeed they are not. After talking to customer service about this, the only way to access further information is through the employees phone directly.

Overall: Overall, we are very happy with TSheets.

TSheets support sets them apart.

Aug 17, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is a lot to love about Tsheets! 1) The product contains a lot of useful features. All major needs are covered. 2) Tsheets takes customer feedback seriously and continuously works to add improvements to the software based on this feedback. Several huge updates specific to my feedback have been added since I have been a customer. 3) And most importantly the support staff at Tsheets is AMAZING. I have had issues come up and their support staff has quickly and completely come up with a solution each and every time. Today was just the latest instance and Ben D had a solution to a fairly complicated problem for me within 2 minutes. (Literally, 2 mins) I have to be honest, I am not one to usually take the time to write reviews, but when I receive really good support from a product/service/software it really means a lot to me because as a small business I don't have the time or resources to be down and waiting indefinitely for solutions. To me, there are a lot of software companies out there they provide similar products. The difference is in the support. Tsheets has never let me down so far and to me that's huge.

Cons: So far, so good. I just passed the 1 year mark of being a customer with Tsheets and the product and support are solid.

Recommendations to other buyers: If you're looking for a time tracking and scheduling software package for your business, try the free demo. After you get your hands on it, it will be clear to you about whether it will meet your needs or not. The software is intuitive and easy to use. The support they offer will help you with any of the more complicated features. They offer a 14 day free trial and I never received high pressure sales tactics during my evaluation. Everyone I've ever encountered at Tsheets has been friendly and helpful.

TSheets is Finally Here and I Love It!

Mar 02, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: QuickBooks, and the add-ins like TSheets, are FUN. If you are a geek like me, it's really fun. I am concerned about rising subscription prices. I only feel it's a good deal if it's less than I used to pay for periodic upgrades. So far, most do. Also, I like to have the works in my books whether I use it or not, but it's all extra per month right now. There are start up deals, which are good. I give Intuit FIVE STARS once again. No problems. Thank you.

Pros: My son, a techie, turned me on to HarvestApp and I loved it. It was simple, fast, inclusive and easy. However, it didn't integrate quite as nicely with QuickBooks as something built for QuickBooks. TSheets is as easy as HarvestApp and really does so much more.

Cons: As far as "Ease of Use" I would say nothing like this would be "easy" for anyone not acquainted with QuickBooks or utility software programs as not everyone needs it. However, for me, an accountant, property manager, broker and mortgage loan originator AND past caregiver, this software rocks and I find it very easy. It is intuitive and does everything I need. It's new, like QuickBooks Online, which has just in recent years become really mobile online. I love them both with a passion.

Tsheets! Where have you been all my business life?

Jan 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Okay,"deep breath"

I am still currently in the free trial stages and just getting to know your platform. In short,Awesome! I see this kind of time keeping being the absolute standard across the board inside of 5 years. Wait! don't start buying Bentley's yet Tsheets' executives and staff...HA!, as this is only the prediction of a lowly custom furniture designer and craftsman. That brings me to my next point. The fact that I spent most of my career in the field dealing face to face with clients, managing staff, actually building and crafting furniture and architectural mill work, means that time was NOT spent becoming the next all star office administrator who can type 120 WPM and chews up and spits out email inquiries an even faster pace. In a not so short way, I am trying to say that even though I am not well trained as of yet in the arts of office administration and all things related, I find the Tsheets platform easy to navigate and well thought out. Again, I am only at this for less than 2 weeks now, and in that 2 weeks I have only cracked open the platform a handful of times but still,I am very impressed. If things keep going as good as of late, It looks like I can get back to doing more of what I love about this career and much,much less of what I... let's say "don't love" which of course is making sure all the minor and major details of each of my 16 employees' work weeks have been measured and counted accurately and efficiently. Last but certainly not least, the staff at Tsheets is something to behold. So far I have had several online chats with Riley who is deliberate and concise, while never being impolite or short. He walked me through "add on's for lunch breaks" and helped me understand how to run and print an individual employee's timesheet report. Also, I spoke at some length with a one Mel Linnemeyer for my first encounter with a Tsheets associate. She answered all of my questions effortlessly and was and absolute pleasure to speak with. I most certainly will be a paying subscriber to this service. But you already knew that,didn't you?

Vendor Response

by TSheets on January 29, 2016

Hi Richard,

Thank you so much for taking the time to post such an amazing review, we all enjoyed reading it more than you know! I'm super glad to hear that TSheets is helping you save time so that you can return to doing things that you enjoy more than employee timesheets. However, we have no idea what could be more enjoyable than that ;)

Thanks again,
Team TSheets

An Amazing Time Tracking App!

Apr 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: After 16 years of running my business, I was about to throw in the towel and I started to open an Indeed account to go work for someone else. This past year of owning my business I noticed there was a lack of performance, and it was starting to impact my profits. Slowly, I began to think I was not doing my job correctly, which is craziness since I have been successful at this for 16 years. This is when I found Quickbooks suggesting TSheets, and possibly could have saved my business. I am within my first week of my free 14 day trial. Let me say TSheets has spent hours helping me directly on Screen Sharing and on the phone every single time I need help. They have not directed me to outside sources to get me up and running. I learn best with hands on explaining. Their staff is amazing. Today alone representative spent time helping me organize my jobs and getting my timesheets set up properly. He was so kind in being patient with me too.

Pros: Tracking employee hours and time spent on different projects. This is such a money saving tool. Also makes the employees feel safe that their hours are being tracked correctly, and makes me feel good knowing they are where they say they are. In the first day alone using the app I discovered a 3 man crew drove and took two "breaks" on company time and gas. In the day alone I saved almost. Also, you can work from your phone as an admin too.

Cons: I understand this is a time sheet program, but I wish it had a work order section. I really enjoy working with the company, and it would be nice to have that extra feature. I do appreciate the fact that they offer as many integrated ways already to make it a job tracker which I can make into work orders.

Robust solution for nearly any small-medium business

Sep 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: This is a top rated app for QuickBooks Pro advisors and I don't know of anything better.

Pros: There are multiple ways to capture time, including a mobile app. The time, when approved, can be sent directly to payroll, and to your accounting software. You can use it for scheduling employees (for example shift workers). You can assign employees to specific clients/jobs and control what goes on their timesheet. You can monitor where they are working if you enable the GPS feature. You can edit their timesheets, clock them in or out if need be. It is subscription- and cloud-based. There is so much there that you can customize to your needs. It can save you from paying people who are not working or who get clocked in by friends. There is very good support and integration.

Cons: I noted that since I connected it to QBO, we are not able to select a top-level client that has any subclients or projects. So that is made it necessary for me to clean up some some timesheets after I have the time come into QBO and before billing.

Efficient, functional, & great customer service.

Jan 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: TSheets has streamlined our time-tracking and made my job as Office Manager a breeze for the past year. The Kiosk app makes it easy for our employees to clock in/out, keep track of what project they're working on, and note EXACTLY what it was they did each day. This also makes billing our customers so much better, with accurate descriptions of each day's work. We previously relied on employees entering their times/descriptions at the end of each day, resulting in a hold-up when multiple people needed to use the single available computer (not to mention dozens of post-its scattered in the office for folks who hadn't had a chance to enter time and had to write it down for later). No longer a problem!

Cons: There are still a few features we wish would synchronize with QuickBooks. We know it's not a short-coming on TSheet's part, as QB would need some tweaks as well to make things compatible, but those little things would sure be a great asset to us. We had a few glitches with the Kiosk App, but TSheet's customer service is excellent and they sorted it out for us. Every now and then the issue pops up again, which is a mild inconvenience, but easily fixed.

Overall: It's quick and easy to implement. It saves us time (and thus money) when tracking employee hours, and makes converting employee time to customer bills super fast.

Capterra loader

Tsheets support team rocks.

Jul 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Special shout out the Tsheet support team,especially to Brooke,the support staff at Tsheet whom we have always reached out to ,and gotten solutions to any problem we face using this great solution.

TSheets is user friendly and has thereby made it intuitive to use. As administrator ,I have had it very easy introducing staffs to Tsheet. We use Tsheet in my team to automatically clock-in staffs based on their present location ,thus reducing the amount of workload on every employee when they resume at work .

The HR head uses Tsheet as an eagle eye to monitor active staffs . We have also integrated Tsheet with our invoicing and expense management in-house tools, and this has helped to ensure everything from invoicing to expenses within the organization stays tracked.

Cons: Our project management team will like to have Tsheet allow users to automatically record mileage, therefore making it easier to mention staff efficiency.

Vertek TSheets Review

Jan 06, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: TSheets is a very intuitive application. We find that employees are able to pick it up very quickly. The overall initial setup was more time consuming and it took quite some time to ensure we had the system optimally configured for our requirements.

Pros: Easy to use, good basic reporting. Excellent multilevel structure for job codes. Very good support for PTO code setup and entry. Your support has been absolutely excellent. I have never had to wait for any period of time to get a response via phone or email and everyone I talked to was very knowledgeable about the product. The free demo period was great. There was a competitive product we wanted to assess but, as they did not offer a free trial, we passed on them.

Cons: Very oriented to the Clock In/Out time card, especially on the mobile app. We are a professional services firm. Our employees are all exempt salaried and are only going to use the manual time sheet. Requiring clocking in and out would be a major cultural and moral shift. The manual time sheet needs enhancement if it is to be used as the primary time tracking method and not just for posting hours to a job. The employee should be able to select the jobs they are working on for the day or week in advance without entering hours. Competitive products we trialed also had more robust features for employee setup including the management of an employee directory which it seems might be a not too complex feature to add to TSheets.

Recommendations to other buyers: Spend time ensuring the initial setup conforms to your requirements. This is a deceptively robust system. It is very easy to setup and use but, if you don't setup a full trial and use it on a day to day basis prior to going live, you might miss some of the capabilities.

Loving TSheets

Jun 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: I had been stuck in my "there isn' any other option" mind set while using QB Timer (which if you are familiar is horrid). I do an immense amount of time/detail tracking. Each time i had a new hire i would preface with, "the timer is terrible, but i cant find anything to sync with QBDT properly" until.. i came across TSheets! and i LOVE it! It has so many functionalities, it provides ALl of the support and detail that i need. And i just got off the phone with Shawn (SS1) from Tech Support and she was brilliant! We had fun, she quickly caught on to my comfort level on the computer and was comfortable walking me through things. (First experience EVER like this). I highly recommend TSheets!!

Pros: Easy to use, great hand holding service for set up and walk through. Very high level of detail available. Love the GPS locator and check-in, knowing who is working and who isn't. Being able to do Vendor and Employees easily without there being a conflict of name types. Scheduling is pretty good, though i haven't spent much time here and I don't have a huge need for it. Had great customer service with ( SS1 ).

Cons: I don't like how the browser window expands to the right and you have to scroll to get the entire window for the various pages. Though i DO like that it is centralized and you dont have to go to a new window or new tab, that it is all in one place.

We love it and so do our clients!

Apr 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use to streamline processes. Love the reporting and scheduling also.

Cons: I can't pull cost reports based on wage. All of the data is there so it seems we should be able to select a cost report that calculates time paid (regular, OT and DT) based on the employee wage by customer/job. Now that would be an amazing sell!

Overall: First and foremost, Tsheets customer service is A+. Thank you for always being there...love the live chat for ease of use as well. I would love tips on how to build a company culture that you have. Now for the product, it's great!! As a service based company that invoices on billable time, service codes and class codes, it has simplified our lives and we have the ability to produce productivity reports. I would love to see cost reports built into the program based on hours worked and wage rates. I'm sure that next to come...yes? Pretty please? Thanks BD1 for your recent assistance. I learn something new about the features every time I call. Thanks TSheets for producing and providing an excellent product and service.

Recommendations to other buyers: Cost reports, cost reports cost reports.

Pretty awesome service

Jan 24, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Thanks to customer rep. for being so awesome and helpful! Taking 45 minutes out of her day to help me and having to get others involved to resolve my problem was perfect.

Pros: This product is amazingly helpful for running any size of business. I started with just me and one employee and we are now up to ten. TSheets makes it extremely easy to keep track of your employees hours, and locations when on the clock. With my employees being out in the field if their hours don't aline with schedules I can easily see where they were when they were racking up hours. Another great feature is the fact that the services integrate right in with QuickBooks Online allowing me to approve the employees hours right into my payroll software. Finally, the customer service is absolutely amazing. Today I was helped by customer rep. and she was very helpful in taking her time to figure out what was wrong with my account through a whole step by step process.

Cons: I feel like this product could really use a lot of work for people who need to schedule just time slots without all of the required information. For me its more of a thing to let my workers know that they are working then all of the required information I have to put in.

Amazing customer support!

May 31, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I gave the app a 3 in the "value" section ONLY because we are a Canadian customer and the exchange rate is killing us at the moment.

Pros: Many pros. I find it incredibly easy to use; love that I can see the project reports in "decimal" hours as that is how we track our painters' time. Love that I can include links to our work-orders within the scheduled job. Also, love that we now have a live location field so our painters can simply click the address and it opens their map app for live directions. And finally, the customer service is simply outstanding. Every rep I have spoken with has been friendly, happy, willing to go above and beyond to assist. Special shout-out to one of the customer representative who was super helpful today, and quick to answer all my questions!

Cons: Turning off a mobile clocks user out. We have 20 painters so it is frustrating when several do this in a day and forget to adjust their clock-out times end of project. Would be great to always see the menu for "active" projects (jobs) when finding/plotting them on the schedule (default menu is "Assigned"). Perhaps this be a "setting" users can adjust in future? Would also be great to search time sheets by project instead of just employee.

Jake at TSheets Support successfully and quickly answered my questions

Aug 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use TSheets for my business and recommend it to my clients in need of time tracking software. TSheets customer service provides the personal touch that we wish every software (or any company for that matter) could provide as well as software that is amazing. The add-ins are cool (and useful), the capabilities are enough to make anyone happy, and using TSheets is fun! In addition to all of those things, TSheets helps me and my clients more easily job cost, report labor costs/hours for insurance purposes, and keep track of our days and schedules. Thanks TSheets!!

Cons: As TSheets continues to prove itself as major player in the web based software market, I would like to see them lean more on other companies such as Intuit to better improve the syncing and compatibility between the two programs. I'm not saying the compatibility is bad, just that it could be improved (such as QBO considering seconds on timesheets).

Recommendations to other buyers: Today I learned that although TSheets can track time down to the exact second, QuickBooks Online does not accommodate for seconds when syncing time between the two programs. Not to worry, TSheets has an awesome add-in for rounding those seconds however you would like so that this doesn't become too major of an issue when utilizing time in QBO for payroll. Save yourself the headache and install the add-in if you're syncing with QBO for payroll.

Capterra loader

Spend more time working instead of seeing if your employees are working

Apr 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy, Easy set-up between Gusto and Tsheets. Most of our freelancers are either remote or out of Country so it's hard to "check-in". As well as if they are onsite with a customer, you can use this on a tablet or phone so your time and work is notated. Go one step further and by using a shared work space not only can you see that they're online, but gone are the days of "I forgot to log my time etc.....because as an admin......Tsheets will not forget thus I can adjust what I need to before it goes to payroll.

Cons: I guess the only thing I can really find as being a negative.....if I set up X hours for employees, some may need only 10 hours a week and others may need 40 hours a week, so I say "no overtime" but since I do not see the reports, I cannot see exactly how that is brought to our attention because I have indeed paid overtime in a few instances and I do not recall ever having this confirmed as being ok or not?

Overall: Since I use Quick books it only made sense to use Tsheets since they are a division of Quick Books. And by using both it was easier to put a cost to an entire project so when I invoiced for time and materials there was hardly ever any raised eyebrows! Two thumbs up and if I had a third I'd raise that one as well!

New User Implementation with Erica is great

Sep 12, 2016
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are in the implemenation stage of this product with 4 different companies that have various policies & procedures. She has spent an incredible amount of time on the phone helping me get all the set up the completed accurately. This was considerably more complicated than normal for two of our companies based upon several factors. However, she patiently walked me through the set up over several different scheduled meetings over a several week period. Her knowledge and expertise to answer every question I had was incredible, particularly with the more complex QuickBooks integration. She never once acted like I was taking too much of her time. She also always called and the scheduled time. Compared to other software vendors we use that are much more expensive this continued service is incredible.

Cons: We have been a five year user in our one small company and decided to roll out to the others. We love this product for it's breath of features but most importantly the amazing customer support by an educated, English speaking, well trained work force.

Recommendations to other buyers: Like most software, it's a little time consuming to set up in the beginning but the back end savings after reflecting for the investment provides a huge return on investment and drastically increases internal controls of your company.

Best Customer Service EVER!!

Jun 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: LOVE!

Pros: Every time I call in the people genuinely happy to help. They are so friendly and easy to connect with. During dead air times when I was waiting for things to load, the rep conversed with me about all sorts of great topics. She was funny and eager to explain without making me feel dumb. She helped me work through payroll reports and project reports as well as brainstormed "work arounds" for separating payroll and overtime in different territories. T-sheets always has an answer and if by chance they don't, you can request that they add or change things. Ive been with Tsheets for over 2 years and I can say they are always improving and responding to customer recommendations extremely fast.

Cons: Would love them to offer an entire dispatch system and customer data base. If they offered another program that did that, our company would be set!

T-Sheets is an awesome tool for a mobile business

Apr 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: T-Sheets does what it's designed to do and does it very well. It doesn't overcomplicate anything. It keeps the features simple but versatile. It's ideal for a non brick & mortar business but works for stores as well. I can keep my employees time and also verify their location when the clock in/ out. They can leave me notes about their timesheets, see their past time sheets. They can clock in even when service is bad, although it won't show on my end until they get phone service again - that's awesome. Tracking timesheets this way means that all time is kept digitally in a way that's simple to run reports, export, and communicate with other softwares (like accounting or payroll programs).

Cons: I wish the phone app had a little bit more robust menus for the admin. I have to login on a laptop to be able to add new employees, manage employee profiles, passwords, etc.

Overall: Makes time tracking easy, communicates with other software, saves me a TON of time and headache with payroll or manual time tracking.

Made Measurement Easy

Mar 27, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Self-administrated setup and maintenance. Cloud based. Phone app. Reporting tool with visualization.

Cons: Some facts are buried in reports, custom dashboards would be outstanding.

Overall: I took over leadership of a department and was faced with a difficult challenge. I needed to measure what the team was spending their time on, but I couldn't make doing this something that became a job on its own. I found TSHEETS and was amazed at how easy it was to use, administrate, report on, and get help with. I've found the entire experience fantastic and quickly implemented the tool for my team. I've been using it for over two years now and it has provided a great deal of value. It is now part of the team's culture and has allowed me to collect time-based data to use for head-count justification, setting priorities, and adjusting department policies. Outstanding tool for the price... and I probably only use a fraction of its capability.

Recommendations to other buyers: If you use something complex like Oracle time or have a need to track billable hours, I would highly recommend using this app.

Great product but even better Customer Care Support!

Jun 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Before successfully getting the TSheets integration to work with Quickbooks, we had made several calls to TSheets for assistance. We were unbelievably impressed with the Customer Support we received in each call. Each agent we spoke to was not only very knowledgeable but incredibly kind and patient. Our success in getting TSheets to integrate with the way we customized our invoices in Quickbooks came by the assistance of one of the customer representative who was extremely knowledgeable, kind, funny, reassuring and, above all, she was very patient with our lack of knowledge and spent a great deal of time on the phone with us helping to complete the integration without rushing us. Sadly, with so many businesses today, customer service is not of priority or concern to business owners and, for that reason, I rarely ever give a rating or answer a survey. However, TSheets exercises customer service FAR superior to any company that we have ever worked with. We own an accounting practice and service clients in a variety of industries. We will most definitely refer our clients to TSheets. Thank you Shandara and thank you to the entire TSheets team!

Pros: We love that our timekeepers can add their daily hours to the timesheet in real time (both on the desktop and mobile app platforms) and with such ease, and that the time integrates with Quickbooks.

Cons: We had difficulty setting up our timekeepers/vendors (contractors who are not employees) with multiple billing rates, but that is really an issue on the QuickBooks side. We started with QB desktop, moved to QB Online, tried QB Premier and ended back with QB Desktop. We found a work-around by setting up each contractor's various rates as an Item Code with their initials so they do have to search a bit in the drop down menu, but it works. We raised the issue with QuickBooks so, hopefully, if QuickBooks can fix this problem in the future, TSheets will be able to allow for multiple timekeeper rates to be added.

Customer Experience Team is AWESOME

Mar 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Hey first let me say I love, love love me some T-Sheets. No matter who I call, I always get great customer service and the functionality of the program is FANTASTIC and makes my job as Office Manager for a painting company so much easier! Today I had a problem and called customer service and spoke to her who was SO FUN to talk to. So enthusiastic and positive and HELPFUL. Turned out it was entirely a user error (like - duh - I didn't know what day it was kind of thing) - and she didn't even make me feel stupid. hahahaha - no seriously - she was awesome. Please give her a pat on the back! thanks Karen Armstrong - Carlson & Strand Painting

Pros: Before - the guys filled out paperwork with their hours. Every single week it was a headache - they didn't turn it in at all, or they put the wrong codes or they messed up how many hours they worked - or what the project name was. It was a real NIGHTMARE! Now with T Sheets - it is so easy for them to enter it on their cell phones and I have very few problems. If they do get something wrong or forget something, it is so easy to fix!

Cons: I can't think of a thing I don't like about it!

I use TSheets to track my time, and also use the schedule to for my team.

Jul 10, 2018
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ease of use and the ability to set up a field that will remain and I can clock in and out. I also like that the schedule will send a reminder to employees.

Cons: What I like least is that the schedule is not searchable like Google Calendar. Also I don;t like the sync it performs with Google Calendar. When I post something on the TSheets schedule it doesn't show up on the Google Calendar immediately. It usually shows up the next day which doesn't really help because my team needs to see it immediately. We still use the Google Calendar because there are more options like it is searchable and it can be used to for things like reserving a vehicle from our fleet, or booking a conference room.

It would also be nice if we could sync with Google Cal both ways, I'm sure that would be really difficult though. Did I mention you CANNOT search the schedule?

Overall: Part of the scheduling is really nice, I like that it will send shift reminders to the employees. Also our finance and departments heads can go back and use data for metrics from the schedule.

TSheets Makes Time Tracking Easy for Small Construction Company

Aug 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a small construction company, we needed a time tracking program that provided: (1) easy administrative set up, (2) user-friendly interface that our employees could utilize from their phones (3) project time tracking (with notes) and (3) an array of report options. TSheets provides all critical items enabling us to accurately track and bill time worked to each project. Additionally, TSheets.com staff have been helpful and responsive to our needs. Love that we can set reminders for our employees to clock in/out and enable them a certain modicum of autonomy in editing their time entries. We can also see in real time who is on the clock and how many hours people are working in advance of payroll period end.

Cons: TSheets should offer a built-in administrative login as part of the monthly base price. Right now, we're paying for the admin person who doesn't utilize time tracking (she's on salary). Obviously, we need an admin to interface with our employees and process payroll reporting at the end of the payroll period. Also, reporting options, while fairly robust, are slightly confusing. Would love to be able to memorize customized reports as we run the same reports at the end of each payroll reporting period. It would also be great to have the following options for days when our employees are not on the clock: "PTO", "Vacation Day", "Sick Day", etc. We are contacting individual employees to make sure that they didn't miss clocking in/out when no hours are shown on the system.

Recommendations to other buyers: We started out looking at project management software (e.g. Harvest, Toggl), but couldn't enter individual employees in order to create actual time sheets. Those programs were designed more for a team of working professionals rather than an employer/employee structure. Eventually, we found TSheets, which enabled us to be up and rolling with time tracking within 20 minutes. We entered employees, entered our project names, invited employees to check out the software and, bam!, we were in business! LOVE that!

Top notch customer service.

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The expertise of the online live chat group is great. I just had a chat with rep I had several questions & concerns, as well as some feedback regarding the Beta upgrade. Rep partnered well & provided excellent insight to my business's needs. Not only were my inquiries satisfied, she was able to provide insight on what changes are in the works - which makes it easier on this end when I know what functionality to expect and can plan accordingly. Thanks again - much appreciated.

Pros: It was easy to implement, train the users & it has good functionality. The product is priced well and has proven to be extremely reliable.

Cons: I wish there was an advanced notice (i.e. pre-release) to the administrators prior to a full go live. It would be nice to be able to test an upgrade & become familiar with it and be able to do so when convenient for me, in lieu of experiencing the update at the same time as the rest of the users who are throwing questions my way. I would prefer to be proactive an even be able to inform my users of an upcoming change and if needed educate them ahead of time.

Amazing Chat Customer Support

Aug 17, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are a contractor who can have up to 30+ jobs going at any one time and our field employees also switch jobs through-out their day. T-Sheets was the only program that could accommodate that. And it can be used on mobile phones, tablets and computers. Their technical support is awesome!! I have called and used their Chat multiple times and they are always very helpful and never tell me to just check the Knowledge Base. I've talked with them for sometimes upwards of an hour and they never lose their patience with all of my questions. Excellent!

Cons: The only item I found that would be a slight issue is using the TSheets to Quickbooks time import. It doesn't import Service Items unless the employee actually selects it. It's hard enough getting the employee to clock in and out and select the correct job, we don't want to add another item for them to chose. We'll just have to manually enter the Service Item, but at least everything else will be imported into QBs automatically. Haven't gone live with the Quickbooks integration, but we'll just have to see how that add-on goes.

Recommendations to other buyers: T-Sheets offers much more flexibility than any other time-tracking I've seen and they will do their best to add any feature that we, as users, ask for. We've been using them for over a year now and have nothing but good words to say. Thank you to Elaina, Brad and all of the others at Support. I never hesitate to ask a stupid question!

Excellent Time and Employee Tracking Tool

Jan 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I love TSheets! Their service department has impressed me the few times I've needed to contact them -- they even incorporated a change in the interface that I had submitted AND they send a thank you note. TSheets is an integral part of my service business.

Pros: Easy interface, accurate and reliable web-based data collection, good integration on phones for employees who may not have access to a terminal or kiosk for time-tracking. Support is responsive and helpful. Integration with GPS (for mobile employees on jobsites or travelling) seems well-thought out.

Cons: These are minor: on Desktop, it's difficult to create/modify an entry just from the keyboard (mousing required to select client/project) which slows down the task. Cost for a very small business (under 5 employees) is competitive but feels high with a one-time fee and monthly per user fees. Project reports are functional but not of the best design; in fairness, this isn't what TSheets was designed to do, and integration with QuickBooks may resolve this.

Correcting timesheets

Jan 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This product is very user-friendly. There is a lot of useful information that we pull from this system to assist with job costing.

Cons: I liked the system better when we got to choose to sync the timesheets with QuickBooks.

Overall: Many times our timesheets get approved by supervisors and exported to QuickBooks with errors. We in the payroll department discover the errors and have to correct them. Luckily the associates with TSheets are always ready to help. They unlock the timesheets after we delete the incorrect entries in QuickBooks to make the corrections. And they are always willing to stay on the chat board until all corrections are made - which can be several different entries for different employees. We truly appreciate all their help and patience.

Recommendations to other buyers: This is definitely a great resource for timekeeping. The accuracy is phenomenal. I like that everyone clocks in and out and are paid up to the single minute as opposed to rounding a day's hours from 8 to 5.

Time Tracking is way better now!

Oct 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: If you are into a software that is superb in performance and can help you multitask, go and purchase TSheets Time Tracker. It is accurate, ingenious and integrations to other devices and software is just as simple as ABCs. Their customer support team are always read in case you might encounter issues in using the software.

Pros: This software helps our managers track down our employees and making sure they adhere to their schedules. It makes approving of time offs, editing of schedules and checking employees effortless for our managers who are already preoccupied with their other tasks.

Cons: It sometimes crashes when our employees tried to log in back and it lagged some days but most of the time it's perfect. The not so good thing about this, is that it drains most of the devices fast. I hope we can do something about that.

Valluable service and great customer support

Nov 02, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I am very happy with Tsheets. super awesome

Pros: It saves me time and keeps me organized. Before Tsheets I was filling out paper log books for each job-site and each employee. this worked for me in the beginning with 3 employees. But I would never be able to grow using this hand written style. I needed a system and Tsheets is way beyond any automated system I could have built. I build houses, not software. you guys have a great system here and it frees up my time to do what I do best.

Cons: It doesn't do all the custom things I might want it to do for my own business. I would want a better way for my guys to track extras by the hour when they are on a specific job-site. Although, now I have created a fake "customer" called extras and it seems to be doing the job. Also, I break my sheets up by job-sites, not customers. I might have different sites for the same customer... but it doesn't really matter the guys just click on the site in the customer category. I also don't link directly to Quick-books yet. I hope this isn't a problem if I ever start doing that. But I don't really want to think about that yet. Also it is annoying that when I see the sheets for the day. if my employees go to 2 or 3 sites they fill out 2 or 3 sheets. then at the end of the day I have to add up the 3 hours totals in my head before I approve them. No big deal. but it would be nice if I could see the hours for each employee totaled for each day

Tsheets. is. awesome. :)

Feb 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: If you are considering this product, I would highly recommend it. It has saved our company countless hours of keying time sheet data and was very easy to set up with our accounting software (Quickbooks). We used to spend most of a day doing payroll for each two week pay period. Now it is perhaps 1/2 hour to 1 hour. And Tsheets is far more accurate than manual time cards.

Pros: The software is easy to use, easy to manage and saves hours of manual keying since it seamlessly integrates with Quickbooks. We have been using Tsheets for several years and really couldn't imagine going back to paper time sheets. LOVE Tsheets! On the very rare occasions that we have needed advice, the customer support team has been amazing - fast, accurate responses and you get the realize that everyone at Tsheets genuinely cares.

Great product! Customer support could improve with follow-up.

Oct 05, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I think the functionality of the product is great. It is fairly easy to maneuver around. I really like the vibe the company projects. On the other hand, company follow-up could be improved upon. On one occasion, I was left a voicemail about an IOP integration issue I was having with tech support. I returned the call, sent an email to the help@tsheets.com (I believe that was the email...I clicked on a link) and asked a rep via online chat to have someone call me back about the issue to no avail. When I finally got in touch with a tech support level 1 rep after numerous attempts, I was told my information would be forwarded on to a tier 2 / level 2 rep to look into my issues. I've pretty much given up on using the IOP feature since the a majority of my employee's names won't transfer to IOP - AND - there is an issue with how the times are rounded when they transfer from T-Sheets to IOP. For example, an employee's time will be displayed in T-Sheets as "31.02" hours, but when transferred to IOP, it reads "31.02899." Since we believe in transparency, I think the times shown to employees via T-Sheets should be the same as those shown on their check via IOP. If the times don't transfer over to IOP rounded to the nearest hundredth as it does in T-Sheets, using the transfer button is only efficient in theory since we will have to manually go in and delete the additional numbers for every employee. Lastly, I wish there was a feature that alerted supervisors if an employee goes outside of a designated GPS area or as I have seen other companies refer to it as "Geo-Fencing." This would eliminate the need to randomly check employee coordinates. For example, if an employee goes to Arby's on the clock, which is 3 miles down the road, a supervisor would know they are still on the clock.

Very helpful service

Aug 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to use and customer service is excellent. We have been using the chat feature more to get some assistance utilizing all the options. We have received excellent customer service. I have chatted with 2 customer support and both were professional and extremely knowledgeable. My questions were answered completely, quickly and with step by step direction. When my question was answered both asked if there was anything else they could help with.

Cons: Sometimes when a new employee is logging in for the first time it can be difficult. They have tried downloading the app and just logging in but it seems they need invited. We have them uninstall the app and then go though the invitation.

Easy time tracking and syncs to Quickbooks!

Apr 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We have 2 companies, and we needed to sync to 2 separate quickbooks accounts for payroll. I created a new TSheets account for the second company, but wanted to see if there was an easier way to manage. I asked TSheets live chat to see if there was a way to manage multiple companies under one account. The agent was very helpful and although you need 2 separate accounts if you want to sync hours to 2 separate quickbooks companies, Rep setup client management so that I can access the other company from the user dropdown. Just an easier way to manage both companies. Thanks!

Pros: Easy time tracking, mobile app, quickbooks syncing. Great product. The product is great in itself, but the support staff is so friendly and helpful it makes it that much better.

Cons: Really nothing to complain about: It's not free, but then the product wouldn't be supported.

Capterra loader

Almost Perfect Time Tracker

Nov 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I have been using TSheets since I began working remotely. I tried several apps with the same nature and features but I kept TSheets among them.

I find it easy to use, it has several integrations like invoicing, reporting, time submissions, approval, setting up Paid Time Offs, etc.

After setting it up for the repetitive tasks I do, It's just easy to choose and click which tasks I'm doing at the time. This is specially helpful when I'm multi-tasking and need to check how much time I'm spending on the task on hand.

Cons: It's almost perfect. I think it would be better if this has Slack integration, like clocking in would trigger a prompt on a Slack channel, and a screencapture function that we can set up to take one.

Overall: TSheets is my main personal work time tracker. I love that I can easily create an invoice I can send to my client by just clicking a few buttons.

TSheets Pro Portal Client Set Up

Mar 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I was fortunate to have the assistance. As a former Customer Support Service Rep, I can most truly attest that these folks are beyond 5-star. They are not only courteous, friendly, and knowledgeable, but they also have the characteristics most necessary for a Customer Support Rep: integrity and patience. Not only is TSheets a superb product, but the Support Team exceeds the quality of the product. Throughout the hour or so I spent with these two folks, they treated me with respect and dignity -- a rare occurrence these days where often, perhaps usually, the support staff are folks with whom it is difficult to communicate, possess little product knowledge, and for whom customer support is merely an inconvenience. As for us old, rusty hippies from the 60s used to say, "Keep on truckin'!"

Pros: Simple, easy to use, straight forward, flexible set up & maintenance.

The support staff is a reporting Ninja!

Aug 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I needed to simplify our managers current time sheet review process. Today she helped me find three ways to customize reporting depending on what we're looking for. She's simply a reporting Ninja! I should have made this call months ago. Thank you!

Pros: The GPS tracking services is a standout among other services. We'd like to have a geo-fence option as well. Scheduling is simple and I haven't found another vendor that makes project scheduling and job notes so simple. The only additional feature we're now looking for now is to incorporate work order forms on to our technicians tablets so paperwork is in the cloud and invoicing can be faster.

Cons: At times, the Tsheets GPS lags for our employees so I don't know when they actually left our warehouse. For instance, I see a GPS dot that is an hour behind with no other information as to my employee's current location.

Super Helpful

Nov 10, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Our company has made a lot of request and all the staff at TSheets have been awesome. They are accommodating, friendly and willing to make customizable changes to our account that work best for our process. What the first level of support cannot work through on their own they work with a lead on and ACTUALLY GET BACK TO YOU, which has been very helpful during our set up process. We are still only in the set up process and it is pretty intense- but the support being available in live chat has been huge. They even sent us tshirts! and some crazy sweet treat that I still haven't figured out that were kind of like tater tots but sweet. Overall the product has been a good change for us and the people have been great. Over and above. Thanks TSHEETS

Pros: The back end is super easy to use and has super applicable information that can satisfy the needs of the person approving the time to the project managers that need time reporting for job estimates and projections.

Cons: The clock in clock out method doesn't work for our company so we are using manual time cards. The product doesn't work as perfectly when used this way but the TSHEETS people have worked hard to make it work for us.

Recommendations to other buyers: If your using an older model for electronic time keeping this is a great user friendly application that transitions seamlessly into our accounting system (QB)-- Much better than our previous product. If you aren't using any sort of electronic time tracking system for your employee's- this is a great product to start with. Their onboarding team and support staff are super available, helpful and accommodating.