Who Uses This Software?

TSheets offers solutions for everyone, from freelancers all the way up to Fortune 500 companies. TSheets has applications for every business that wants to track employee hours against specific jobs.


Average Ratings

2334 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $4.00/month/user
    See pricing details
  • Pricing Details
    $4 Per User Per Month +$16 Base Fee Per Month (paid annually)
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • TSheets
  • www.tsheets.com
  • Founded 2006
  • United States

About TSheets

Intuitive, easy to use time clock with unlimited free phone or online support. Employees can track time anywhere using an Android or iOS mobile phone, computer, tablet, text, dial-in number and so much more with clock in/out punch card or manual timesheet flexibility. Managers can see who's working, where, on what projects - all in real time. Integrated with QuickBooks, Sage, ADP, Paychex and more, TSheets syncs up real timesheet data for faster, more accurate payroll, billing and invoicing.


TSheets Features

  • Attendance Tracking
  • Automatic Start / Stop
  • Biometric
  • Employee Scheduling
  • Flextime Tracking
  • Hourly Employee Tracking
  • Project Time Tracking
  • Salaried Employee Tracking
  • Sick Leave Tracking
  • Vacation / Leave Tracking
  • Workstation Tracking

TSheets Reviews Recently Reviewed!


Easy to use

Jan 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: TSheets has solved a tracking problem our small business was lacking.

Pros: Can use on desktop or app. Syncs with Quickbooks. Easy to invite others to use. For a small business Tsheets has been very simple to add and use.

Easy!

Jan 19, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
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Pros: We worked with EM1 to get another admin added to our account. She was great and walked us through the whole process and got done what we needed to in 10 minutes.

Great Conversation

Jan 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Easy to learn and excellent integration. Customer support was VERY helpful and got us back on track, quickly.

Cons: Connection to QBooks required calling customer support, at least for me.

Great product

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Has cut down on pay roll cost

Pros: Know where employees are and time they got to the jobs It make it easier to track job cost cut down on paper work

Cons: Only con is it depends on phone GPS service Some phone works better than others It has nothing to do with TSheets

DM1 was great!!!

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: automation with Quick books. support was awesome. customer service agent spent a lot of time making sure that I was setup correctly and able to use tsheets.

Cons: had some issues with quickbooks web connector, but agent and the it team got it straight and all is good now.

ER1 with Tsheets Customer Support was incredible today!!

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I highly recommend using TSheets.

Pros: I have been using TSheets for a couple of months. I have found that their Customer Support Team responds quickly; knows exactly how to direct me to use the software features properly. ER1 assisted with locking time to prevent duplicate synchronization with QuickBooks. She took time to listen to my issue then through screenshare software was able to direct me to correct the problem after she locked the duplicate time. I like the feature that allows employees to enter time from several different devices and from several different locations.

Cons: I least like that when using the timecard to switch between clients the software records multiple entries for the same day for the same client. It would be nice if the software were able to compile all related time for the same client into one entry on the timesheet.

Best Tec support I've seen

Jan 19, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I have called tec support several times and have yet to be disappointed. With my latest tech helper I had an awesome experience. Thanks again.

Pros: This system has been quite easy to set up. Employees have adjusted well. Looking forward to switching from paper.

Cons: This system will do much more for us. Cant wait to get the time to use all of its benefits. Hade some log in issues relating to the free trial and my paid version but got that resolved.

Great Support

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: User friendly. The ease of using the program makes my life easier I don't have to think much to use the software.

Great

Jan 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: Emily is a great support person!!!

Pros: Staff support is always helpful and friendly. It must be because you live and work in a beautiful part of the country. Also, interface is easy to use.

Cons: Best used on Google Chrome but not other browsers like FireFox or Microsoft Edge. Also unable to use it on Safari.

Overall good product

Jan 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: Doesn't integrate with everything

Pros: Easy to use, like the app, easy to use on the go and track where your employees are at all times and if they are where they say they are.

Cons: I wish it integrated with CRM Software like jobnimbus. Transfer issues to quickbooks was also an issue we seemed to have.

DM1 was so polite and willing to show me how to navigate the website to find what i was needing

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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Comments: I am really excited if this can be everything I'm needing

Pros: It seems to be user friendly, I haven't gotten to use it to much yet. It works with quick books. Diane was easy to talk to.

Cons: The price maybe, I'll see how much time it saves me. I'm haven't had enough experience with it yet.

T Sheets is your Time/Payroll Tracking Solution!!!

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: If your looking for a time tracking and payroll reporting service that provides the right solution to not only your need but to your wallet? Look no further than TSheets!!!

Pros: I love how extensible the whole thing is and the amount of tools at my disposal is very robust. Additionally, the reporting that you have your disposal is phenomenal. I don't think TSheets forgot anything when they were designing this service. would have to say that the other than not being able to enter my hourly wage and have the populate against my hours it has to be the best time tracking and payroll reporting online service on the internet. I also love the fact that for one seat its FREE!!!

Customer support

Jan 18, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: The support team was VERY patient and helpful! I was given instructions from my supervisor to set up Tsheets for our company and I am NOT tech-savvy (I'm an accountant that only works with numbers). So I had a lot of different questions for her. I spent about an hour speaking to her about what I wanted and needed for the company and she was able to help me out. I'm so thankful that support staff was able to help me out! if you're reading this thanks again for helping me out!

Pros: What I like about this product is the convenience of employees clocking in and out. In addition, it's a great product for Administrators to keep track and have a full-on report of day-to-day activities in the office.

Cons: The product can be a little confusing to set up but no worries! You won't have any issues with the product as long as you contact customer support.

Excellent

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Real-time tracking easy to use software very well maintained program very accurate and understanding. everything seems to be working just fine it's a very accurate understanding program easy to use and I would highly recommend

Outstanding customer service

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I would highly recommend your product. At this point it has been a great experience and an amazing customer service.

Pros: One of the customer rep was extremely serviceable and was able to assist in regards to the situation I was encountering

SH1 DM1

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Thank you for helping me make my job easier!

Pros: TSheets people and programs are easy to work with. Employees are prompted along the way so that they can keep track of time.

Dm-1 was very helpful and friendly

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Tsheets will help save time and money by tracking my employees and syncing with my quickbooks program.

Cons: I wish geo fencing was available. This would allow me to know if employees left the job site and for how long.

Best for time tracking and employee scheduling

Jan 18, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Its a good app to manage employee timings. It helps us not to manage any separate spreadsheet to manage employee time.

Pros: This app helps employees to clock in their time easily. The administrator can easily get the reports for the employee timings. The app work on mobile phones so its easy to use by our HR managers. Integration with the Payroll system makes this app great.

Cons: Mobile app user interface needs improvement. It looks fine on the web. The functionality works fine and helps managing time.

Excellent customer service!!

Jan 18, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Everyone I have talked to, and there are many, are extremely helpful, patient, positive and obviously love their job, thank you!!

Pros: I can figure it out, if I can do it, anyone can!! Customer support in multiple ways (phone, live chat, email) all very responsive.

Cons: The fact that I can't assign tasks to individual employees. I know you are working on this feature - please make it a priority, I know many have asked.

New User

Jan 18, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: After having to email support has been absolutely fabulous at calling me to help with some ongoing staff log-in issues and has followed up daily and diarised future follow ups. She has been immensely helpful

Pros: Great that it links to Quickbooks and saves having to re-enter customer and employee information. Helpful that I can access through desktop or mobile device

Cons: Lots of features but complicated to learn. Great Video training information but takes time to watch and apply

Set-up and Integration with QB // SS1

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Like any new software, the new user has to overcome a learning curve ... and this curve is a quick one ... great interface with a payroll system ...

Pros: The software has a lot more functionality and sophistication than appears on the initial startup ... but the service support exceeded my expectations ... SS1 did an outstanding job from a professional approach and assistance, very knowledgeable of the product and the phone demeanor that would calm any frustrated or disoriented new user ... as a senior C-level financial executive expanding his own business, the service support is the best I have ever encountered ...

Cons: Some of the training videos travel rather quickly ... nonetheless they accomplish the task ... and you can always rerun the videos ...

Easy integration with Quickbooks. Killer customer service.

Jan 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Took a few calls to fully understand integration with Quickbooks and how to get our process up and running, but after that was super easy to use.
There are various options for how to collect time card info.

Cons: Since there is no physical time card device compatibility/need (that I am aware of), we had to get a computer for factory employees to use.

Overall: Much more streamlined time card collection and processing.

Review for DM1, SS1, DR1

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Glad to hear TSheets is now part of Intuit

Pros: The integration with Quickbooks and the great customer service. No matter what the issue I have been able to always get it resolved.

Cons: The syncing sometimes gets "clogged" and slow and only way of Resetting is by calling into Customer Service

Telephone Support and Advice

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Combination of timesheets and scheduler Cust support rep so helpful in getting our trial version working for us and knowledgable with all our questions. It was great to speak with them and they were cheerful and a pleasure to communicate with.

Cons: No alert for double booked time in scheduler and ability to select date range veiw.

Tsheets customer rep Saves Me

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Pros: The customer rep is a genius Tsheets expert. Ask her anything about Tsheets and she knows the answer. Talk about tech savy she's got it!

Time- Saving and amazing time sheet software

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: TSheets is the best time sheet software I have used. It's made my life easier for scheduling my employees and the fact that it integrates with quickbooks is invaluable. Payroll is so much faster and accurate because each employee can switch job codes if they need. This is something I always needed for payroll reports. They give you alerts if employees have PTO or Overtime and it is available on both android and ios devices.

Cons: I love everything about this software. No cons. Just was hoping for a version to integrate to a quick book desktop software since sometimes I don't always have access to quickbooks online.

I recommend Brooke

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Comments: Thank you, I feel I got a good start

Pros: Excellent help learning to use accomplished a lot. product is great - first time I used and what I've been looking for.

Cons: Can't think of any thing. Only unresolved question (about vendor consultant) was mostly was a CPA clarification needed to complete process.

Frustrating & Waste of Time

Jan 16, 2018
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Charged me for an annual solo contract in March 2017. I discover 9 months later that the subscription was made free in April 2017. They offered to refund me my full fee, but 3 phone calls and 1 month later I'm still waiting for the check! Bunch of crooks with fake customer service.

Scheduling is convenient

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Every time I call, they are so helpful! Diane is amazing! DM1

Pros: I love that nothing is permanent for our employees and if they make a mistake i can always fix it.

Cons: I don't like that they have too much control. There is no "delete all" option when scheduling.

Love this software

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love all things TSheets. This software makes my job sooo easy! Seamless integration with Quickbooks

Great Asset to our Company

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: This software has been a huge asset to our company- which does everything mobile. We use the GPS and reporting functions frequently.

Pros: Mobile time tracking GPS tracking Report Function PTO Tracking Break Tracking Approval Option Kiosk Time Clock Option Youtube training videos

TSheet write up

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Comments: In general, I like this program and have found nothing else that does the functions that TSheets can do. I like the fact that they accept recommendations from customers to improve the overall quality of the software.

Pros: Easy to enter individual work schedules, easy to import hours to quickbooks online, easy to print up reports on TSheets.

Cons: Limited amounts of information can be entered to each schedule time slot, colours are limited, schedule is a little small, sometimes hard to fit in all of the information. Sometimes difficult to locate jobs/projects from the list.

Best customer service ever!

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: EM1 is the best customer service rep EVER

Pros: The customer service is fantastic ( EM1 was a rockstar! And made me smile more than once! She was great!), the app is super easy to use and get set up for new employees which helps make my job easier!

TSheets time entry transfer - DM1

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I needed to import time entries from one TSheets account to another. Cust support rep was able to walk me through the process and she remained my point of contact throughout the multi-day process. She was prompt in uploading the many iterations of time entries that I sent her. There were some formatting issues when I tried to send her a excel spreadsheet that was saved as a csv. She was able to identify the problems and provide solutions. We eventually got all of the time entries (except for manual time entries) imported into my new TSheets account thanks to Diane's great customer service.

Pros: Cust support rep was able to walk me through the process and she remained my point of contact throughout walked me through everything. Very helpful and patient, even with a difficult import process. I now have my data (except for manual time entries) transferred into my new account.

Cons: Transferring time entries from one account to another is a laborious process. I am disappointed that the manual time entries like vacation and PTO could not be transferred.

Best timesheet for users

Jan 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: The ease of use from a user perspective is easily the biggest draw of this software. Of all of the timesheets I've had to fill out, TSheets was by far my favorite.

Cons: There really aren't too many drawbacks to this software, especially compared to paper timesheets or other software I've used. Occasional trouble with the app acting up, but nothing that restarting didn't fix.

Helpful

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I enjoy the ease of customizing activities and clients, the ability to see what everyone is doing, the customer service, the pie charts...

Cons: I need to be able to customize the reports to my needs with more ease. Hopefully I will get a reply from your team with some new features.

Customer Service

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: the product is great when you have employees in all different places. It is very easy to use and complete payroll

Cons: it automatically archives employees for no reason. And it pulls over vendors that are not associated with payroll

Cust rep helped to solve my Quickbooks integration issue

Jan 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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Pros: Quickbooks Integration Cust rep waited on the chat while I called Quickbooks to find out why the time export wasn't working and then waited while I upgrade my subscription to allow for the feature I needed. Now I can get my invoices out on time!

So far so good.

Jan 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: One of the customer rep was very helpful getting me started. If that were not the case, I would have skipped it. Customer service is # 1 in my eyes.

This is my review

Jan 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: My support guru was amazing. With support staff even a monkey could learn this software! This is the kind of support that small companies like me need badly.

Pros: Still learning will report back....Support staff excellent.

Cons: Largest con is that there is a minimum requirement for this field. I understand the need for feedback but I don't know enough to help yet!

Great product and amazing customer service

Jan 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: EM1 is the best!

Pros: Easy to use. Grows with you. Smart and responsive customer service. I own a small company and sync this product with gusto to run payroll and its simple and efficient.

Cons: I wish they would let me create an admin account so that I don't have to pay for my own account, even though I don't track my own time.

customer service

Jan 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Had a few questions as we link TSheets to Quickbooks on line and was helped through the chat function. Received fast and helpful service from EM1 and was able to keep rolling. Very satisfied so far.

Cons: No short comings that I have found. If there was a list of the steps to perform when linking to QBOL that would be helpful.

Help with the locations on the app. Rep helped me in the live chat.

Jan 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Live chat was personable and helpful. The employee that helped me was EM1 in the live chat.

Pros: Easy of scheduling and verifying the locations of employees. Being able to input an address and the crew can GPS location directly as they clock into the project. Live chat is very helpful, the one who assisted me today was rep.

Cons: I like all aspects of the product. Would like to see a few pre-set notes for tasks that require a note.

Excellent Time and Employee Tracking Tool

Jan 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I love TSheets! Their service department has impressed me the few times I've needed to contact them -- they even incorporated a change in the interface that I had submitted AND they send a thank you note. TSheets is an integral part of my service business.

Pros: Easy interface, accurate and reliable web-based data collection, good integration on phones for employees who may not have access to a terminal or kiosk for time-tracking. Support is responsive and helpful. Integration with GPS (for mobile employees on jobsites or travelling) seems well-thought out.

Cons: These are minor: on Desktop, it's difficult to create/modify an entry just from the keyboard (mousing required to select client/project) which slows down the task. Cost for a very small business (under 5 employees) is competitive but feels high with a one-time fee and monthly per user fees. Project reports are functional but not of the best design; in fairness, this isn't what TSheets was designed to do, and integration with QuickBooks may resolve this.

Customer rep. was awesome and incredibly helpful!

Jan 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Fast and friendly service! She helped resolve our issue quickly and explained how the software works

So far our experience with TSheets has been good, the hard part is getting all the employees on board.

Jan 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Customer service is always very friendly and readily available, no long hold times. We have called several times.

Cons: Time off feature is limited, we have a PTO policy we implemented this year that accrues hours per pay period based on anniversary date of employment.

Awesome

Jan 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I am looking forward to working with TSheets and streamlining our timekeeping efforts. My staff will do a leprechaun leap when they are advised of our steps toward saving time, and also capturing field effort.

Pros: Cust support executive was very patient and very professional. She had some great tips and sound advice other customers had overcome.

ER1

Jan 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: ER1 was extremely knowledgeable and efficient in solving my problem, and was very personable, as well. Great representative of the company, and excellent example of what customer service should be about.

Pros: Ease of use - very user-friendly and intuitive. I especially like the feature that allows you to copy job codes and/or entire timesheets.

Cons: No complaints. Perhaps more of a self-help Q & A rather than having to call customer service, but even that's a stretch.

SS1

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very helpful!!! Enjoyed every step of the way of being able to set up my Tsheets. So Happy to get the help i need it.

Chat with ER1 about Project Report

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: ER1 was very good on chat. She stuck with me as I had to re-set my password

Pros: It is the way of the future and I am trying to get client's using it. Clients are mostly QB Desktop.

Cons: Does not integrate with Paychex. I also wish it had a feature to allocate salary employees hours based on a percentage of the total time worked in a pay perio d not just hours

I love this app! Great Customer Service from DM1!!

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I love Tsheets!

Pros: Integrates with Quickbooks directly. Great customer service from DM1! I would recommend this to anyone

Cons: Doesn't allow approved leave requests. I really need leave requests to be approved or denied. Id love if someone would develop this.

Introduction/ Training

Jan 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Customer rep Did a great job explaining the process and taking me through each aspect of the program step by step.

Pros: -Easy to use -Easy to learn -Lots of versatility

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Recently purchased by Intuit; the easiest I've installed at client sites....

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Works with QuickBooks Payroll! May or may not still require Apps to access all the functions needed in some industries such as construction and manufacturing but overall great.

Overall: Improve time entry, reduce staff hours spent entering - both PR staff and hourly workers.

Still learning

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Comments: As mentioned above the Customer Service Support Team is excellent. I have called several times, participated in online Chats and appointment times for specific training and every person has been both professional and extremely helpful. Today I had the pleasure of working with support via online Chat and then on the phone. Thank You

Pros: It is very straight forward and I have found that experimenting with different set ups have helped streamline what works for our business.

Use of tsheets for consultant billing

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Good tool. Easy to learn.

Pros: Easy to use for multiple customers, plenty of space to take notes for tasks completed, easy to create reports to track consulting time.

Cons: Time consuming to scroll down for desired accounts when list is large. Should be easier to default.

ER1 and SO1

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Really enjoy speaking with the Support Team

Pros: Extremely Helpful, ER1 spent a great deal of time making sure I was able to navigate through the pages and get the results I needed.

Chat Help

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Comments: I am new to this program and needed help. I was assisted from EM1 today. She walked me through each step perfectly. This is making my job efficient and easier.

Pros: User friendly-easy to use and various useful repots I will need in the future. Help with live chat is a great feature.

Cons: Just a field possibly to go directly to date when entering a holiday rather then using arrows week by week.

East of Use and Customer Service

Jan 11, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall, I like the product this far, just have an issue with that one feature that is kid of vital to our organization.

Pros: Customer Service has really been helpful as we've migrated our company to QBO and Tsheets. There are a number of great features that we are still finding out as we get to know the software in more detail.

Cons: Have had an issue with one piece of the integration with QBO that has been frustrating; setting up contractors that are their own individual businesses - you can't grant them a timesheet in Tsheets unless they are set up as individual 1099 contractors in Quickbooks online. We have a number of small single man LLCs that preform hourly work for us at a client site. I need them to log time so I can invoice a client for that time through Quickbooks. Right now that isn't functional and have a work around in place but its not the long term solution. I'd really love the developers to add this feature in the next software release. I'd be happy to discuss more with developers at any time.

The girls are very nice and knowledgable,

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Give EM1 a raise, yesterday

Pros: Very nice, polite, pleasant, easy going, easy to understand. We are using Tsheets to replace our upunch and our experience has been good so far.

Rep and Tsheets Rock!

Jan 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Rep on the customer service chat was awesome! She helped me with all of my questions and was able to explain why to everything I asked, which is very important to me. Saved me a ton of time and frustration. Learning and integrating new things into a company is always challenging, especially with employees that work out in the field. Having this set up correctly is a huge part, and rep made that much much easier for me today. Thank you!

Pros: The GPS time tracking is amazing and has taken a ton of wonder off of tracking our employees. Not only when they clock in and out, but when and how long they are at each clients property.

Cons: I wish the time spent at each clients property was more easily exported to my quickbooks reoccurring invoices.

SS1

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer Service, Instant help, User-Friendly. We love how easy it is to make changes and manage employees T-sheets seamlessly.

Cons: We would love some more employee notification such as having the employees notified that they need to clock out for a meal period or break.

A fantastic experience

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Tsheets has simplified logging time for my employees. In one word " Extraordinary was terribly helpful

Pros: Once the system is set up, very little thought goes into the operation and execution working with the service.

Cons: The only con i guess would be wondering what I would do if Tsheets ceased to be a thing. It would be going back to horse and buggy.

Efficient, functional, & great customer service.

Jan 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: TSheets has streamlined our time-tracking and made my job as Office Manager a breeze for the past year. The Kiosk app makes it easy for our employees to clock in/out, keep track of what project they're working on, and note EXACTLY what it was they did each day. This also makes billing our customers so much better, with accurate descriptions of each day's work. We previously relied on employees entering their times/descriptions at the end of each day, resulting in a hold-up when multiple people needed to use the single available computer (not to mention dozens of post-its scattered in the office for folks who hadn't had a chance to enter time and had to write it down for later). No longer a problem!

Cons: There are still a few features we wish would synchronize with QuickBooks. We know it's not a short-coming on TSheet's part, as QB would need some tweaks as well to make things compatible, but those little things would sure be a great asset to us. We had a few glitches with the Kiosk App, but TSheet's customer service is excellent and they sorted it out for us. Every now and then the issue pops up again, which is a mild inconvenience, but easily fixed.

Overall: It's quick and easy to implement. It saves us time (and thus money) when tracking employee hours, and makes converting employee time to customer bills super fast.

Great so far. I am still on the free trial.

Jan 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I would recommend.

Pros: Easy to maintain and control. I never need to call customer support. It's all self maintained. I like it.

Cons: I never get my statements along with the payroll for the employees. Need to set a reminder for future pay days.

Excellent support service! Very professional, courteous and knowledgeable.

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: Got excellent support service from REP.

Pros: Very user friendly. Easy to track and integrates seamlessly with QuickBooks which makes it an excellent product.

Shawn Sommer is such an asset to T-Sheets!

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Shawn Sommer is such an asset to T-Sheets. So helpful and really knows the ins and outs of the product.

Pros: Super helpful and knowledgable customer service team. I like that the T-Sheets product is so easy to use.

SS1 is awesome!

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: none

Pros: SSI was super helpful and friendly. Walked me through every step. She was patient while I went through every step and created a system for my records.

Great experience so far.

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Comments: DM1 was very helpful today and really friendly

Pros: Pretty easy to use. I take a lot of notes but with T-sheets seems simple without me having to take notes

Cons: I just wish I had that quick manual to reference but other than that, it seems simple enough to learn

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Good product that saves time and money

Jan 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Integrates with QB, allows us to see employee locations on the job, and allows us the tools to measure waste and efficiency. Before Tsheets we were keeping timesheets on excel logs. I will never go back to the old method again. Tsheets has created a much better time keeping program for our company of 20 people

Cons: Wish there were more permissions for me to delegate certain responsibilities to different employees.

Overall: saves admin staff 1-2 hours of work per day.

Principal Designer

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to track your time on the go with the App. I work on many different projects through out the day in the filed and I do not need to wait to be back at the computer t enter my time and project. With this App there are less billable hours slipping through the cracks. It intergates beautifully with QuickBooks online.

Cons: I cannot think of any real cons. It would be nice if the App remember how the time is entered on the Timesheet.

Best decision we made converting from Excel spreadsheets to T-Sheets to track employee time

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: As far as customer support goes, the team is fast on the responses and super accommodating when we needed extra evaluation time to see if it would work for all our staff (yes, even the non-techy ones love it).

Pros: The part I like best is being able to adjust time for our guys in the field if they make a mistake clocking in or out (shh.. I didn't tell them they could edit it themselves) and the PTO tracker. Knowing how much banked time is available for deciding on holidays or whether you banked enough sick days to call in, it's right there on the front screen. It allows users to preset specific times for recurring meetings etc and has the ability to track by job code, add on the fly expenses and mileage and it all is collected up in the reports for management approval. Probably the best feature is that it integrates with Quickbooks and our accountant can also view the approved time and do payroll with ease. Like I said I love it!

I had the opportunity to speak to Angle in customer support. Angle helpefullness, phone manor and product knowledge was top class. Her phone manor and product excitement has made me go further with the product.

Jan 09, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customer Support - great customer attitude and assistance. bubbly and helpful crossed with what seemed like honest customer care. Brilliant.

Setting up PTO codes

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The system has helped by streamlining the time recording process. The employees are satisfied with the ease that is required to keep track of their time. Using the system has added accuracy to job costing, customer billing and payroll prep.

Pros: I needed assistance is setting up the PTO codes for the new year. Was assisted by SS1 who was extremely helpful and patient.

Cons: The main problem encountered is when using the mobile app the time entries do not always sync with the system. This is rectified by having the user resubmit.

Great product to use with Quick books!

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how the program integrates with quick-books. All I have to do is press a button and the employees are automatically added into the TSheets System and then another button to export all the time to Quickbooks! I also love being able to track where our employees are at!

Cons: The only downfall is the price. It is kinda expensive, but it is worth the money! It is also hard to try and figure out how to export overtime into quickbooks.

Overall: I am able to quickly and easily track my employees time. It then automatically adds their time into the quick books for me!

Small Business

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Efficient Ability to make changes Ease of Use TSheets is a great time keeping software in that it takes seconds to clock in and out wherever we are.

Cons: Inflexible in certain features There are some options which are a bit rigid, but it is not a deal breaker.

He was super helpful. She is very knowledgeable and has as awesome attitude. She told me she loves her job.

Jan 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: Invoicing is so much quicker and easier.

Pros: Everything is documented. No more trashy paper time sheets with wrong dates or times. Invoicing is so much quicker and easier.

Very helpful & thorough

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very helpful keeping track of hours worked, overtime and the GPS tracking is a great idea and works well.

One Month of Use

Jan 09, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall a good product

Pros: Ease of clocking in from field for staff. Easy to correct missed punches. Good customer support Ability to clock in from phone.

Cons: Need more detailed weekly reports. I have spoken to support about request for information that i need added to reports.

Excellent customer support!

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: My customer support experience has been awesome! Even if they don't have the answer, they immediately ask someone else or offer to get back to you with the answer.

Pros: Ease of set up and use Time & Money saver Extremely wonderful Customer Support Great reporting features

Awesome

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Had customer support from tsheets today and it was awesome. very helpful. EM1 helped me with all of my questions and made things very clear

Free version is basic, but great

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy setup. The software guides you through the setup. It was really easy. They also followed up proactively to make sure I was getting it.

Cons: The features are a bit basic. If you need something more robust for a specialized type of accounting or payroll, this might not do the trick.

Overall: Easy setup for timeclock.

ER1

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Very knowledgeable staff and customer support team! Emma was awesome and a great help. Thank you so much. Give her a raise!

Pros: Very easy to use and simple to set up. Excellent customer support as well. Every time I call in which isn't very often I get a team member with out a long wait.

Great customer service and great product!

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: TSheets integrates very well with QuickBooks online, but more importantly their customer support is excellent. We called in and were helped by service rep SS1 and they were very helpful and patient with us. We ended completely setting up TSheets to integrate with QBO for our needs with their help in less than 45 minutes.

Cons: There aren't too many concrete problems that we've experienced - errors in importing and exporting are pretty common, but the fact that the log of all syncs is readily available makes that easy to deal with.

Great help from BT & SP

Jan 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, great online help! easy tracking and editing sync with quickbooks, which is great! Love the map and tracking employees

Cons: have to download new client in quickbook first, would be great to have employee type in a new customer name if they work on weekends

Usable but not perfect

Jan 08, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Strange automatic clock ins - see above.

Pros: Ease of login from multiple devices for multiple employees. Reporting is pretty good as well which I aprpeciate.

Cons: Lack of breaks customization, consistent errors (automatic clock ins for multiple employees when none have used their devices at that time)

Love Tsheets

Jan 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Always great and quick customer service.

Pros: Easy to use and understand, has mobile capability, provide visibility of entire organization by entire organization

Cons: Would like some additional capabilities to create custom reports beyond what is available in the standard offering

great progrom for keeping track of hours

Jan 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Customer rep. is the greatest!

Pros: I feel this will be great for our company, and a good tool. It is easy to use and to track our employees.

Customer Service is phenomenal!

Jan 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: EM1 is amazing. She really hooked me up. When I thought my question stumped her, she quickly figured out a solution, and got me up and working. She was quick and helpful, and took care of all of my issues.

Pros: The live chat is great. It is an efficient tool that cuts down on the frustration. The technicians are very knowledge and quick.

Cons: I wish there were not so many graphics associated with some of the reports, or a way to hide them. When 'expanding all' on a payroll report, it becomes too many pages to print.

Customer Support with customer rep

Jan 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: We had a unique situation that customer rep helped me through for which I am tremendously grateful!

Pros: Functionality is intuitive, importing is easy and customer support has been great in during the start up

Cons: We are in the trial phase, so far no cons. A few quirks with the initial integration but they were worked through with rep guidance.

TSheets Rock!!

Jan 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I spoke with Brooke today regarding a login issue for the Chrome app and just like every other call I've made to TSheets it was a joyous event!! Brooke was super friendly and although I basically figured out the issue on my own she seemed happy and willing to help in any way she could. It's always a blast calling TSheets, from the hilarious and thought provoking automated greetings while I wait (which is never long) to the courteous knowledgeable staff, I couldn't be happier or ask for more. Thanks TSheets you Rock!!

Pros: Ease of use, functionality, friendly staff, superior customer support, etc etc etc The list goes on and on and on.

SS1 was a great help. She helped me set up an additional company as well as giving me a few time and money saving tips on the existing company which will benefit our company going forward.

Jan 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It saves time and money by keeping track of employees time so I don't have to. The reports are simple to run and make running payroll much easier.

Cons: We have employees in two different time zones and when editing a time card, it would sometimes defaults to the wrong time zone requiring me to manually go back in and change it.

Clean up previous business owner's account and new activation

Jan 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Amazing customer support. Brooke spent a ton of time with me. Resolved EVERY issue. Her work was professional and pleasant. Spent several hours with me. All items resolved BRAVO!!!

Pros: Incredibly robust. I'm impressed with the tracking and QB integration. This program is new to me. Can't wait to master it.

TSheets is Great!

Jan 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: TSheets works great with QuickBooks Online. The staff is really helpful. Helped me with a question in a quick chat and got me on my way to finalizing setup. #tsheetslove

Great Customer Service!!

Jan 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use for employees and administrators. Quick and easy chat with service representative when you need assistance!! Thanks EM1!!

Cons: I wish there was an HR module to go along with the timekeeping feature. That would be a value added feature.

great customer service

Jan 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: best customer service. today had EM1 and got immediate help

Pros: great customer service always. quick responses and agents always know how to do what i need them to do. great options of features and tracking capabilities. but the best part is the customer service and the chat option. immediate help every time.

Cons: wish i didnt have to pay for myself since im on salary and dont track my hours. but to be admin i have to pay monthly - with there was an option to have an inactive status or something and remain admin.

Too fussy

Jan 04, 2018
4/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
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Cons: For someone who only needs to approve timesheets there are too many options. Not very clear where to go

Sync issue fixed

Jan 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Customer service from ER1 was friendly, warm, quickly helped solve the issue.

Pros: Easy to use. Pretty user friendly. Customer service was very helpful and personable. She worked with me and did not make me feel stupid.

Modern design, ease of use, suitable only for small businesses

Jan 04, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Modern design, ease of use, suitable for small businesses that want to manage the attendance of their employees in a simple way

Cons: Lack of Holiday Calendars and Work rules (eg. min. day-offs per week, min. rest time between shifts, etc), Reports only in csv format, poor shift scheduling according to staffing requirements, not suitable for businesses with many employees

Support Help - Chat - EM1

Jan 03, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Cust support was great, she hung in there with me till we got all my issues worked out and she speaks english! What a plus! LOL

Cons: I have old crew names that I am not using anymore, but they still show up on the approval page. Wish there was a way to archive them, would really make my live easier. :0)

Great Customer Service!

Jan 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: This has made payroll and job costing a breeze!

Pros: I love the support and trouble shooting the company offers. Their staff is knowledgeable and patient (EM1). they stay with you to solve the issue in real time and can screen share if they need to! Scheduling employees is amazing!

Cons: No cons! We have always resolved issues or have been shown how to correct any errors that come up. I have not found any draw backs in a year!