# SMART School Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SMART School Management the right School Management solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148494/SMART/reviews --- SMART School Management 4.9 (15) [View alternatives](https://www.capterra.com/p/148494/SMART/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SMART School Management Ease of use 4.8 Customer Service 5.0 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PC Pam C. Consumer Services Used the software for: 2+ years ### "Exceptional Customer Service" July 6, 2016 5.0 Jordan always goes above and beyond to provide the utmost customer service! He also helps customize reports! The training youtube videos are very helpful. Pros time clock and lots of reports, easy to use Cons I wish you could upload student picture ID's Review Source Response from School Management and Record Tracking July 7, 2016 Awesome, thank you so much Pam for the great review. We will make sure to sit with Jordan and give him is accolades. Great idea about the student pictures! Our next version SMARTFlex has this feature built in so soon enough you will be able to see your students' bright and shining faces! Thanks again, SMART MK Michael K. MANAGER Music Used the software for: 2+ years ### "SMART SOFTWARE FOR THE AMUSEMENT MACHINE COIN OPERATED EQUIPMENT" July 21, 2020 5.0 HAVENT HAD ANY ISSUES GREAT COIN OPERATED SOFTWARE FOR COLLECTION OF REVENUE Pros THE EASE OF DOING A COLLECTION OF THE REVENUE OF THE EQUIPMENT IN EACH LOCATION AND READABILITY OF THE INCOME TICKET FOR THE CUSTOMER IS EASY SHOWS CUSTOMER WHICH MACHINES ARE GENERATING REVENUE AND WHICH ARE NOT PROFORMING Cons HAVENT HAD ANY ISSUES THAT WERENT CORRECTED WITH THERE TECH SUPPORT RIGHT AWAY VERY USER FRIENDLY AND GREAT CUSTOMER SERVICE Review Source MS Marge S. Financial Services Director Used the software for: ### "As Financial Services Director, I tract all FSA, SAPS and Ledgers with SMART. Love the Text and E/M" January 18, 2016 4.0 I love being able to Text and E/M through SMART. I would like to be able to access and tract these for ED notices. Love the Eval Report created to comply with ED's SAP ruling. Love SMART listens to what we need and creates reports and systems to fit our needs. The Tech Support Team is Fantastic. They always take the time to answer our questions and fully understand our needs. Also the fact they e/m us reports that assist in completing IPED, GE, 1098T's and NACCAS reports. SMART Manual is great and training segments fantastic that we can view and review at our convenience. SMART systems make my life easier. Thanks Marge Stimson, Academy of Hair Design - Springfield, MO Ron King Academy - Austin, TX Review Source ER Emily R. Director Education Management Used the software for: 2+ years ### "Amazing Company!!!" July 28, 2016 5.0 I love Smart and would absolutely recommend it to everyone! It is so user friendly and you can always talk to someone if you need any help. Pros User friendly and always someone available to help or lead in the right direction. Review Source Response from School Management and Record Tracking July 28, 2016 Yeaaaaah Emily!!! Thank you, thank you, thank you. Sincerely, The SMART Team GH GLORIA H. SCHOOL MANAGER Education Management Used the software for: 2+ years ### "Amazing customer services!!" July 28, 2016 5.0 Every time we call smart system for help or guidance in how to use the program we receive the best customer service, their patience, professionalism and ethical work is fantastic! Pros everything Review Source Response from School Management and Record Tracking July 28, 2016 Whooooooohoooooo! Thanks Gloria!!! Sincerely, The SMART Team LM Lupita M. Financial Aid Manager Education Management Used the software for: 6-12 months ### "Financial Aid Manager " July 28, 2016 5.0 I really like this using smart system is very easy to use . It makes me do my job faster and with less complications. Costumer service is great always willing to help you. Pros It allows me to keep documents on the students profiles, I can do the R2T4, the reports that Smart provides are great. Cons I don't like that when I drop a student I have to fix their attendance. Review Source Response from School Management and Record Tracking July 28, 2016 Awesome, thanks for the kind words Lupita! SMART will continue to work hard and look for new ways to improve. Sincerely, The SMART Team MB Maryann B. Director Education Management Used the software for: Less than 6 months ### "WE Love SMART!" July 25, 2016 5.0 Our training specialist is amazing. She is cheerful and easy to follow. Being new to the system she has gone above and beyond our expectations by providing excellent customer service. She has given us many tools and shared best practices that have propelled our growth. Pros Love the reporting! Customer care is above and beyond. Always available. Cons They may be working on this, I would like leads from our website to go directly into SMART. Review Source Response from School Management and Record Tracking July 28, 2016 Maryann, thank for your review. We will make sure to give Karla her kudos! We are in fact working on a universal feature that allows customer websites to push leads into the SMART solution. We will make sure to announce when this tool is completed. Thanks again and rest assured we will continue to work hard to further impress you and your team! Sincerely, The SMART Team sT shannon T. student service coordinator Education Management Used the software for: Less than 6 months ### "WOWZA!!!!!" July 28, 2016 5.0 I am so excited that SMART has created this software for our students!!!! EASY to use, provides TONS of information and gives the student access to their hours, grades, and schedule on a daily basis!! Pros easy to use, provides hours, school schedule and grades at a glance! students can take more responsibility for their hours! HELPFUL tech support on the occasion it is needed!!! Cons wish this would have been available years ago :) Review Source Response from School Management and Record Tracking July 28, 2016 Shannon, thank you for taking time out of your day to post your review. WOWZA, is right! We appreciate you as a client and will continue to work hard to impress. Sincerely, The SMART Team MD Michelle D. Owner Used the software for: ### "Its like having a perfectly trained, organized employee!!!!" January 29, 2016 5.0 The SMART system organizes every single ounce of our student information, in one spot. With a click of a mouse you can access data that you didn't even image, and its in front of you! Reports and summaries for everything under the sun! For title IV data submission and reports you can't beat the simplicity and organization that this system allows for you. But the best part of all...in the event that you DO need assistance, help is an instant away. I have NEVER waited for response longer than 20 minutes. And usually its a phone call!!! Imagine that? A live person!!!!! One stop shopping for student data organization, time clock and managing title IV requirements and all necessary reports to federal agencies. Your entire school is at your fingertips in a second ...I wouldn't ever go without this system and this company! Review Source JC Jessica C. Financial Aid Officer Used the software for: ### "Amazing system and always excellent customer service" January 20, 2016 5.0 I have 10 yrs of experience in Financial Aid and previous schools I've worked for housed their FA data on Quickbooks, EdExpress and the rest on Excel sheets. To gather data for DOE reports was a time consuming task and at times quite frustrating. My experience with the SMART system is heaven sent and my first couple of months using it I was amazing how "smart" the system actually is. Everything is so simple to understand and even the Help Guide gives you understandable instructions. I can't thank enough to their support staff, Jordan and Joe and to Karla for her webinars. They all have been so helpful and a delight to speak with. I actually look forward to DOE reports now, a simple click and my reports are generated. Thank you everyone at SMART! Review Source CS Cheryl S. Director Used the software for: ### "Awesome product" January 27, 2016 5.0 We used a competitor product for years, and there were shortcomings with it. We had a demo of SMART and fell in love. I have everything about all the students at 2 schools at my fingertips at all times. It works on my phone, too. I can send a message to students at 6am if we have a weather related closure. I can instantly know if a student is in SAP, when their last date attended was, and make comments. As someone who works with Financial Aid, it's wonderful to have the R2T4 calculated for me, to have the SAP's scheduled and ready to run, and the Award Letters & anticipated disbursements at the push of a button. I can not speak highly enough of this system. Review Source TD Tami D. School owner Used the software for: ### "This program is so much more than a program, we feel like we are treated like family." January 29, 2016 5.0 Our school began to use Smart to help us keep in compliance with changing rules and regulations. The team at Smart keep up with the changes and are always up-dating the program to have the reports needed as changes happen to keep our files up to date on our students.. This program is so easy to use and had great training to get us started. From Time sheets to Progress reports, it even helps us track the Ledger balances on our students and so much more. Our State inspector commented that our files are the best in our county since we started with Smart. Now that we are working with Dept. of Ed. funds this program has continued to meet all of our needs. Review Source JRR J. R. R. Financial Aid Director Used the software for: ### "Very helpful program" January 18, 2016 5.0 Overall the product is very helpful with all the reports and recording keeping that has to be completed. I still see a few places where it could be enhanced to provide better reporting of information. Sometimes it seems a little difficult to get some reports, but the information is there and its just a matter of finding the exact report required. The technical support is often the best way to determine how to get the reports needed. They are always friendly and helpful. If they cant figure out the problem they will work on in until they can remedy the situation. Review Source BM Bonnie M. Registrar Used the software for: ### "Good prospect management, great support staff and helpful training sessions" January 29, 2016 5.0 Smart allows me to easily track prospective students. I love being able to import the ISIRs directly into their profiles. The follow up feature and the ability to message prospects 24/7 has been very helpful as well. Whenever I have a question, the support staff has responded almost immediately to resolve the issue. I also enjoy the regular training sessions and appreciate the fact that they are available on YouTube in case I miss something or need a quick review. Review Source AA Alexis A. Financial aid advisor Used the software for: ### "Great customer service, easy to use" January 20, 2016 4.0 Somethings can be challenging but Jordan Remington is always there to help me. Most features are easy to use and when I need help Jordan always gets back to me and gets me through anything! Review Source Similar Products Featured