--- title: "EvaluAgent Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about EvaluAgent Software - reviews, pricing plans, popular comparisons to other Quality Management products and more." source_url: "https://www.capterra.com/p/148526/EvaluAgent/" page_type: "product" language: "en" --- # EvaluAgent Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) EvaluAgent ## What is EvaluAgent? EvaluAgent's Quality Assurance software includes all the features you need to deliver performance improvement and demonstrate compliance. Backed by an experienced customer success team, EvaluAgent helps you evaluate, coach and engage front-line agents. The Best QA Teams Pick EvaluAgent - Make sure EvaluAgent is on your list. Start for free today and deliver a superior customer experience with our software now. Empower your call center with performance tracking & monitoring. ## What is EvaluAgent used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Call Center](https://www.capterra.com/call-center-software/)[Quality Management](https://www.capterra.com/quality-management-software/) Top alternative Featured Overall rating Based on 20 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $15 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for EvaluAgent?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.evaluagent.net/&name=EvaluAgent) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### EvaluAgent 4.7 (20) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $15 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (20) Ease Of Use 4.6 (580) Value For Money 4.8 (16) Value For Money 4.6 (419) Customer Service 4.8 (17) Customer Service 4.7 (482) ## EvaluAgent alternatives [4.4 (269)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Starting price $110.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) [4.6 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) Starting price $1500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152924/Customer-Frontlines/) Highest Rated [Playvox](https://www.capterra.com/p/164542/playvox/) [4.8 (109)](https://www.capterra.com/p/164542/playvox/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164542/playvox/) ## FAQs about EvaluAgent Overview ### Which roles and teams benefit most from EvaluAgent? EvaluAgent is most used by customer service leaders, contact center trainers, and quality or compliance teams that need to monitor agent performance, standardize coaching, and improve service consistency. Operations managers and service heads use it to track quality trends, streamline evaluations, support training programs, and strengthen oversight across customer-facing teams. Answer based on 20 reviews Overview ### What company size and specific industries is EvaluAgent built for? EvaluAgent is designed for customer service organizations of small, mid-sized, and enterprise scale, from teams with about 50 agents to operations with 5,000 agents. It is built for contact centers and other customer support teams that need tools to evaluate, coach, and engage front-line agents. Features and Usability ### What are the key features of EvaluAgent? EvaluAgent offers CRM, live chat, and recommendations for customer interactions, plus call center management, call logging, call monitoring, and call recording. It also includes quality assurance and performance management features such as 360 degree feedback, appraisal history, feedback management, workflow automation, reporting and analytics, and access controls. Integrations ### Which third-party tools and platforms does EvaluAgent integrate with? EvaluAgent integrates with over 10 third-party tools and platforms, including customer support and contact center systems such as Aircall, Amazon Connect, Dixa, Freshdesk, Help Scout, Intercom, Salesforce Sales Cloud, Talkdesk, Twilio, Zendesk Suite, and Zapier. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does EvaluAgent offer? EvaluAgent provides in-person training, live online sessions, webinars, and documentation. In-person training supports direct, face-to-face instruction, live online sessions allow guided remote learning, webinars cover scheduled topic-based sessions, and documentation gives written reference material for self-paced review. Getting Started and Support ### What customer support options does EvaluAgent offer? EvaluAgent provides email/help desk, a knowledge base, phone support, and chat. User feedback suggests support can be slow to resolve integration issues and may leave some questions unresolved, while also pointing to gaps in service quality monitoring and customer experience tracking. Answer based on 2 reviews ## Features AI summary Based on 2,560 Quality Management reviews Capterra reviewers highlight these as the features buyers value most when choosing quality management software: - **Document Management** (**55%** of reviewers rated this feature as critical) - **Quality Control** (**50%**) - **Compliance Management** (**44%**) EvaluAgent supports **Document Management** and **Compliance Management**, giving teams a way to organize records and maintain alignment with regulatory requirements. However, it does not offer **Quality Control**. Instead, it provides other highly rated capabilities, including **Access Controls/Permissions** (**44%**) and **Corrective and Preventive Actions (CAPA)** (**46%**), which help businesses manage user access, address issues, and reduce repeat problems while keeping quality processes documented and accountable. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases EvaluAgent 83 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Assessment Management: Creation, administration, and evaluation of assessments or tests - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Automatic Transcription: Use AI to convert voice into text automatically - Built-in Course Authoring: Tools that allow users to create and publish courses and course material/content - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Categorization/Grouping: Organize and group data or items based on various criteria - Chat/Messaging: Communicate using direct chat or messages within the system - Commenting/Notes: Leave comments and notes on documents for others to view - Communications Management: Record and track all relevant internal and external communications - Complaint Management: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Employee Coaching Tools: Conduct & deliver coaching sessions to improve employee performance or facilitate development - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Gamification: Games or game-like elements to track progress and reward accomplishments - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Interaction Tracking: Track interaction history by documenting conversations for contacts - Learning Management: Organize and track educational activities - Learning Paths/Tracks: Designing course materials to be completed in a sequential order for personalized learning purposes - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Data Collection: Collect information from multiple sources - Multiple Scoring Models: Create multiple models or equations for generating scores - Natural Language Processing: Process and analyze human language in text or audio form - Negative Feedback Management: Identify, track, and respond to negative feedback - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Recommendations: Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Assessment: Initiate collection and analysis of known risks - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Self-Service Search: Enables users to search, access, and retrieve information from the system's database without needing technical assistance or support - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Skills Tracking: Track employee skills, competencies, training & qualifications - Speech-to-Text Analysis: Analyze, correct, and monitor speech for transcriptions or recordings - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Management: Track employee/learner's progression through training programs - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (20) 4.5 Based on 20 reviews ## Pricing Value for money 4.8 (16) Free Trial Basic $15.00 Per User,Per Month Value for money 4.8 (16) 4.8 Based on 16 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Intercom](https://www.capterra.com/p/134347/Intercom/)[ Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Aircall](https://www.capterra.com/p/184709/Aircall/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (17) 4.8 Based on 17 reviews ## User reviews Overall rating 4.7 Based on 20 reviews Filter by rating 5(13) 4(7) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Business Consultant Internet ### "Good but difficult to integrate" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 August 19, 2023 Pros Our quality team use this tool to assess agent calls and feedback on performance. It is quite easy to use and provides individuals with information in a very clear way. Cons We are currently trying to integrate EvaluAgent with Amazon Connect. Despite following Evaluagent's instructions step by step, we've been unable to do this. We have reached out to the support team but the issue remains unresolved Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG Jo G. Customer Care Manager Leisure, Travel & Tourism ### "Fantastic Software & incredibly responsive team! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2019 I've been blown away by the responsiveness of the team. I've never worked with a company that focuses so much on what it's users want. If you want a development you can post it and other users can vote if they would also like to see it. If the team isn't sure how they can do it, they'll contact everyone who voted to get further feedback. I wish every company was so responsive! Pros Easy to use and see reports. Great that agents have their own login and dashboard. Love the constant new features (self-evaluation is a favourite of mine as gets real buy-in from the team). Cons I'm struggling here, to be honest. I'm sure there's one or two things but nothing springs to mind. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PI Peter I. Operations Planning Manager Insurance ### "Focused on one thing and does it very well!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 9, 2019 Excellent, from pre-sales through to implementation, we've been highly supported. The team are friendly, flexible and available and it's been a pleasure so far! Pros Simple, intuitive interface yet feature rich. Cons Nothing major, one thing is the user management, it can be clunky to add/update users but a new API capability about to launch will hopefully simplify that Reasons for choosing EvaluAgent The proposition from EvaluAgent was clear - we do quality audits/evaluations and focus on people development, we're not distracted by anything else and the pricing structure was very competitive. The team have worked in frontline so they know what users need, from agents through to senior leaders. And the product reflects that. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SM Sandrine M. Customer Service Training Coordinator Consumer Services ### "Supporting CS by being a good CS too" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 4, 2019 The CS has been amazing and taking into consideration all improvements escalated, wish we will carry on like that! Pros I like the format, the way we could do reporting and see how with just a grid, we could extracts lots of info to help our QA and our teams. Cons The structure is too rigid as we can bearly erase anything, the report is the same, I cannot see agent per agent, or team per team really, no way to get all audits feedbacks somewhere for one to one etc. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BR Brigida R. CS Team Leader Recreational Facilities and Services ### "Getting there" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 4, 2019 So far, its being a good link between monitoring and feedback between team leaders and agents. Pros It's very easy to understand the general situation and the use of the feedback tools facilitate a lot our work with the agents. Cons Some of the features are limited but I can see improvements so, I think we should get all thats needed soon. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JM Jane M. Contact Centre Trainer Publishing ### "Much better than our previous system." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 23, 2019 I use this daily, and it has reduced the overall time I spend on call evaluations. Pros Very user friendly,I learnt very quickly how to use it. Cons Unable to edit the headings on a completed evaluation, if you have made a mistake. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MM Melissa M. Team Leader Publishing ### "Evaulagent Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 23, 2019 It has given us more flexibility with our QA. It's allowed us to monitor closer and with the Agent side of things now being live it will open a new world from their point of view of having instant access. This in turn should improve the service we are providing to our customers. Pros I love the dashboard. It gives an instant view of performance at a glance which saves time in report running etc. Sometimes you need the granular detail, others you just need a quick glimpse and this is exactly what it provides. Cons I get a little bit confused with the reporting but i am sure that if I watched more of the videos I would be able to figure it out. I also wish there was a way to select a specific date range on the dashboard. We can only select last 7 days, 30 days, this month etc but sometimes we run over into the following month so it would be good to see specific dates. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Quality Assurance Officer Financial Services ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 23, 2019 The staff are great and the software has helped our business deliver more to the operation. All in all highly recommended! Pros The software is easy to use and Evaluagent staff are always on hand to help when needed. The reporting tool is a great way for the operational floor to have full access to all results without asking the QA team for any information, so it helps our business deliver more grades! Cons Some process' we used before before EvaluAgent are not accessible yet with the software, but after a conversation with the EvaluAgent team, they are looking into adding what we need in the coming months! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TB Tash B. Email CoOrdinator Consumer Services ### "Really helpful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 23, 2019 Positive Pros It’s easy to navigate around the system and it’s clear to me which area my agents need to work on. I like the fact the programme works everything out for you! Cons Nothing really, haven’t experienced any problems. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NS Nicola S. Deputy CSC manager Building Materials ### "Customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 22, 2019 The Customer Service Centre currently have limited quality monitoring capability and therefore have no measurement for quality of service offered and customer experience. This impacts on the ability to identify relevant areas for improvement, to drive customer loyalty and to drive sales. As the above illustrates, it is lacking in a number of core areas that are vital for driving sales and efficiencies and providing competiveness and effectiveness. – Limited current quality monitoring capability. – Inability to understand our customer requirements and satisfaction. – Impacted ability to drive customer loyalty. – Impacted ability to drive sales and margin. – Impacted ability to set and drive customer SLAs. Pros Ease of use, Dashboards, reporting functions, flexibility within the tool, non restrictive Cons The login button is well hidden at the bottom of the page! Alternatives considered [CRM Analytics](https://www.capterra.com/p/140039/Salesforce-Analytics-Cloud/) Reasons for choosing EvaluAgent Cost. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/148526/EvaluAgent/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.