Who Uses This Software?

CHILD CARE CENTRES IN AUSTRALIA


Average Ratings

5 Reviews

  • 3.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    FREE FOR CENTRES
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Xap Technologies
  • www.kidsxap.com.au

About Kids Xap

Australian Department of Social Services Approved complete childcare centre management solution for centres in Australia.


Spotlight media placeholder

Kids Xap Features

  • Billing & Invoicing
  • Calendar Management
  • Check-in / Check-out
  • Child Care Center
  • Daily Reports
  • Employee Management
  • Food Program Records
  • Home-Based
  • Immunization Records
  • Lesson Plan Management
  • Mailing List Management
  • Menu Planning
  • Online Registration
  • Parent / Child Records
  • Parent Portal
  • Payment Processing
  • Photo Gallery
  • Text Messaging
  • Volunteer Management
  • Wait List Management

Kids Xap Reviews Recently Reviewed!


Kidsxap has been an amazing addition to our service!

May 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Kidsxap has been an amazing addition to our service! At first i was concerned about transferring everything over for all our families but the process surprised me with how easy it was all done. Our Educators are now enjoying documenting everything online because of how easy and fast it is to use! Our families are loving being able to get information about all that is important to them and as an owner being able to access this all from home or while i am away on business makes things all the better.

Storing and documenting everything online has helped reduce our manual paper work and archiving cost also. I was looking for a more efficient software that allowed our centre to move forward with the changes and the future and Kidsxap gave us that chance.

Overall: Reduced admin cost

Reduce manual paper work and process

Increased efficiency of staff

Helped increase engagement from families

Reduced cost on what i paid for previous software

A++ You cannot go wrong

Feb 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Client communication and Program planning

Overall: Very efficient software as a service model has eliminated all the redundant data files. Amazing master piece of work, great software, great support and great guys

Terrible

Jun 26, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

Cons: The company is dodgy. They have removed all reviews from their Facebook page - this is a form of censorship and unacceptable customer service. The statements used to be for each individual child, now they are combined. I have tried numerous times over the last 8months to update information in KidsXap and it doesn't save. Someone at KidsXap uploaded incorrect contact information for a grandparent. Absences are not recorded. For-warned absences are also not recorded. When downloading statements they do not appear the same as the itemised one you are viewing. The fact that customer reviews have been removed and they have selectively placed their own employees 'good' reviews on this website infuriates me. I hate that we are locked into using this. I much preferred HubHello!

Fantastic Child Care Management Software

Feb 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We started using Kids Xap five months ago and I must say it is the best software in terms of ease of use, from features and functionality point of view. I have used couple of different softwares before. Last time I migrated a software, it was painful task. Process at Kids Xap was quite smooth and we transferred everything across in a week time.

I would recommend Kids Xap to anyone in Child Care centre industry.

Don't go near it

Oct 05, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I hate everything about it - nothing works.

Cons: 1. Data is rntered and never saved (including CRNs - so that affects rebates and means more follow up)

2. Child details appear twice in drop down menus

3. Booking screens hang & crash

4. Absolutely no support for parent users.

5. Unprofessional responses. One response I received was to 'try Chrome - it seems to work better on that'. I asked if the IE browser was unsupported: no response.

Overall: Absolutely terrible support. The company will not deal with parent users directly - they make you play Chinese Whispers via your centre to resolve any issues.

Of course - this does not go well. It's incredibly frustrating. I've taken to hassling them in Social Media. This is undignified and I hate the company all the more for it.

It's fair to say I've gone full 'postal' on this software & its 'customer service'