--- title: "CrelioHealth For Diagnostics Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CrelioHealth For Diagnostics the right Medical Lab solution for you? Explore 52 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/148540/LiveHealth/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- CrelioHealth For Diagnostics 4.5 (52) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of CrelioHealth For Diagnostics Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews NK Nilesh K OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “The software is next gen, with really cool features like and application that tracks the health report for patients along with it the regular updates are sent to patients via sms and whats app.“ November 12, 2020 KC Khushbu C Consultant pathologistHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “U can not use same mobile number for same family members for registration.“ March 15, 2022 IO Isi O Director of OperationsHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “The Crelio health team was very helpful and willing to customize the software to our unique needs.“ June 23, 2022 AG Aakarsh G Marketing DirectorMedical Practice, 2 - 10 employeesUsed the software for: 6-12 months. “Integration takes a bit longer than expected.“ August 14, 2021 AA Anil A DoctorMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “Recent development of customer relation is improving.“ April 14, 2022 PA Poonam A Senior TechnicianHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “Daily use of CrelioHealth is easy to use and the support and service is always willing to help.“ April 5, 2022 ## Showing most helpful reviews Showing 1-25 of 52 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Marketing manager Used the software for: 1-3 years ### "Vast " September 15, 2020 4.0 \[SENSITIVE CONTENT HIDDEN\] help me when I find it difficulty in some cases. I recommended to one of my friend even they are happy with this . Pros It's a vast software which is easy to use. I liked mobile application as it's very helpful for us. It's cloud computing. Patients can receive mails after submitting reports. Cons There's a lag sometimes There will be server error sometimes,it's better if they inform us on prior. Review Source TA Tabish A. IT HOD Used the software for: 3-5 years ### "Review" May 10, 2022 5.0 Pros Auto ICMR Upload and QR code for all the tests Cons Software update and improve without new feature demo Review Source R Reviewer Doctor Used the software for: Less than 1 year ### "Nice but not the best" August 7, 2020 3.0 Ok experience Pros Report formatting Online cloud storage of data Cons Difficult to use Many log in if you have then it creates problem Costly Help desk wants to discuss problem on chat which is impossible many a times You cannot see details test wise of patients in a month like if I want to know culture positive patients in a month and their report s, not possible Review Source KG Kiran G. CEO Used the software for: 3-5 years ### "Excellent Software Solution for Laboratories" June 23, 2020 5.0 Great software with , excellent technical support and zero down time. Pros User friendly, customization is possible as per user requirement, Efficient support team , prompt and proactive in query resolution . Cons In my opinion the developer should also focus on creating hospital management system, this will ease out Laboratory integration as a part of HIS . They should also develop audit related module within the same system ,since data management is the biggest challenge of all the laboratories in line with accreditation requirements. Review Source Santosh K. IT Head Used the software for: 3-5 years ### "Easy to Use Manage" July 7, 2020 4.0 Pros A complete package having all the modules needed for Lab operation and comes with Integrated Mobile App for Patients, Referral Doctors, Business Partners, Technician and Phelbo Cons Patients auto email was not working properly, bit has been fixed now Review Source R Reviewer COO Used the software for: Less than 1 year ### "Interactive Experience While Using Live Health Software at CDC, India" March 9, 2021 5.0 So far we are satisfied with both software, its overall functioning and exceptionally appreciating services & support team members. Pros User friendly platform for all strata of people (Lab tech to Scientists) with varied level of training (non-technical to technical experts), ranging from minimum guidance-cum-training to session/s based customized training. Cons I would like to reserve my comments/views at present. Review Source R Reviewer Pathologist & owner Used the software for: 1-3 years ### "Ease to use" September 16, 2020 5.0 I have set up collection center at different location. With help of livehealth software it is easy to track sample as well as dispatching report so quickly. Pros Very easy to use software. We can decrease our turnaround time with the use of the software. Technical support from customer care is the best including LIS to troubleshooting for the query raised. Cons Only feature lacking is sharing report through sms as no pdf file is generated automatically. Have to share it manually via email or whastapp. Pt not getting report in sms. Review Source MR Monica R. Human Resources Used the software for: 3-5 years ### "Human Resources" July 23, 2020 5.0 My overall Experience with livehealth is good. Customer support is available as n when required. \[SENSITIVE CONTENT HIDDEN\] is always available to help us in any software related issues. Pros Hi we are happy with the overall experience with LH Cons Easy to handle. Software functioning is very simple to understand. Review Source R Reviewer Doctor Used the software for: 3-5 years ### "Excellent software and also have customisation. " May 2, 2022 5.0 Pros Recent development of customer relation is improving. Easy to use of the software. Cons Training needed for the software features specially physical. Review Source KC Kushal C. CIO Used the software for: Less than 1 year ### "User Friendly Feature Rich Cloud Based LIS" June 3, 2021 5.0 Excellent customer centric company with 24 x7 customer support. In most of the cases our issues were resolved within an hour. Pros Product is easy to use, very fast, feature rich. Has a good amount of visual graphics to display the overall position of the day in the dashboard. Users can also take help of the SMS/WhatsApp notification facilities available (at an additional cost) which informs the patient at each stage right from Registration to Report Ready. The new ICMR integration feature makes it very easy to upload bulk patient data to ICMR portal (again available as a paid utility). There are a plethora of canned reports which is very handy. Instrument interfacing is also provided. Cons Because it is a fully cloud based Software As A Service (SAS) model, one needs to clear the browser cache to maintain the optimum performance speed. The menu navigation system could be more intuitive, sometimes navigating from one module to another opens up new browser tab. Hope this is addressed. Review Source TC TARSEM C. owner Used the software for: Less than 1 year ### "Dr. Tarsem Chopra Path lab" March 24, 2022 5.0 Pros Easy to use, Customer support is fast , all the lab process is done through this software Cons As of now nothing to dislike. All going good Review Source Santhosha D. Director Used the software for: Less than 1 year ### "Lively and outstanding cloud based LIS" July 12, 2023 5.0 Pros What I feel is that the CrelioHealth LIS system is very systematic and makes life easier. Perfect LIMS for small, medium and large scale laboratories and have an experienced, very good technical support team. Cons Biorepository / Specimen archival module can be added in feature Review Source Pooja S. Doctor Used the software for: 1-3 years ### "Good bargain" September 14, 2020 4.0 Very good Pros Ease of use, good people to help in need Cons nothing. The app is easy to use. Can be accesses anywhere Review Source R Reviewer Owner Used the software for: Less than 1 year ### "I like the software and have already referred to my friends" December 2, 2020 5.0 Pros The software is next gen, with really cool features like and application that tracks the health report for patients along with it the regular updates are sent to patients via sms and whats app. Creating reports is easy as well as attractive. The Account Manager and Customer Support team have been really quick withe responses and query handling. Cons Not many as of now. New registration page can be a bit improved rest good to go and looking forward to new updates. Review Source R Reviewer Director of Operations Used the software for: Less than 1 year ### "Great Product and world class service" June 24, 2022 5.0 Pros Its interface was easy to learn and understand. My team and I found it easy to use and implement. The Crelio health team was very helpful and willing to customize the software to our unique needs. Their after-purchase service was also very good. Cons It would have been helpful to have more training videos available. Review Source R Reviewer Senior Associate Used the software for: Less than 1 year ### "Great experience" October 6, 2020 5.0 Pros LiveHealth developed a system that helped us tremendously to conduct our study. The customer service was excellent Cons Integration with another software was a bit challenging Review Source R Reviewer Facility Manager Used the software for: Less than 1 year ### "Facility Manager " September 13, 2022 3.0 Pros Scheduling Access and ease for patients Cons Reports - Working with Technical team for State Reporting Review Source Prathmesh D. Systeem Administrator - IT Used the software for: 1-3 years ### "Experience with LiveHealth" July 22, 2020 5.0 When I came in our organisation, I observed our old software i.e MyLab was a offline software and not a cloud base so, i was getting Tired to take weekly backup from software. I requested to our Director to change software and think for online and cloud base software. I searched many softwares on internet and i got call from your customer portal and i was impressed with your latest features and Customisations i.e Report formats as we need. So I discussed it with our Director and gave demo presentation to them and our whole team. Our Director Was impressed with this features so we started using this LiveHealth software till date and we are happy to have simple and latest featured software. Special thanks for our software manager \[SENSITIVE CONTENT HIDDEN\] he is the only person that every time available when we called him for any escalations and he gave us solutions at that time. Also thanks, Miss. Past software manager \[SENSITIVE CONTENT HIDDEN\] from Sales . Thanks, LiveHealth Team...Keep it up and launch the latest features also... From, Prathmesh Dandekar. Health Express Diagnostics Pvt Ltd. Pros I like the report formats, Timely Reply on escalations , quick message facilities, Ease of use, Simple to train new employees. Cons Nothing just Intrested to watch your next features.... Review Source R Reviewer Managing Director Used the software for: 1-3 years ### "Best decision made" July 13, 2020 5.0 Before using live health, we had a custom built system that worked. However without the interfacing option and the ease of retrievable results. After viewing the live health demo compared to another company, we chose live health as it had the options and features which were useful to us. We have achieved a faster turn around of reports and time spent behind data entry. As well as great reviews on how detailed the reports are. Pros An efficient in office and mobile Lis program I like the ability to view the status of reports even when away from the office. The report format is well laid out and detailed. The deployment time was also impressive, as we were up and running in a couple days. The user control features, especially monitoring of revenue streams and the timely update of system features. Live Health is an overall fantastic product Cons Due to our location, the sms portal and some aspects of the interfacing are still a work in progress, but I trust those minor issues will be solved Review Source PA Poonam A. Senior Technician Used the software for: 3-5 years ### "Report Deliver Made Easy with CrelioHealth" April 22, 2022 5.0 Experience with CrelioHealth is great majorly in terms of Reports , Email Whitelabeling , SMS whitelabeling, Inventory management and Patient Application which is fantastic to use. Pros Daily use of CrelioHealth is easy to use and the support and service is always willing to help. Reports are easy to send. Cons There is nothing that i least like about this software. Everything is good and they keep bringing new updates to help us even more day by day. Review Source R Reviewer Pathologist Used the software for: 3-5 years ### "My experience with use of Livehealth" September 15, 2020 4.0 Support team has been very helpful majority of times Feel as though Livehealth software developers keep only very big labs in front of their minds while developing software Its very good that they accept mistakes and try to help Only they should avoid making constant changes to interface and adding new features till routine work becomes trouble free Pros Ability to give comparative reports in tabular format Fact that it is cloud based so that patients can access reports online while on the go Facility to see previous value while typing Cons Recurrent software glitches during daily use Teething trouble initial few months where report template contents changed automatically Still no facility of telling patient discount given and few others informed to team Livehealth many times Review Source R Reviewer Consultant Pathologist Used the software for: 3-5 years ### "One of The Best LIS, I have come across" June 15, 2020 5.0 Very good evolving and beneficial for my Lab Pros Ease of Use Ease of Access Innovative and Improvising product Highly user friendly Easily approachable Team Cons Chat helpline feature. This was USP a while ago, but off late not getting proper response and things are not properly addressed. Need more experienced people here. Review Source R Reviewer CEO Used the software for: 3-5 years ### "Amazing UI" June 4, 2020 4.0 It’s a new age ever evolving software and we as customers love developing it with our constant feedback - they keep on bringing new InnovAtive features which keeps things exciting for us Pros It has a very good Ui And it’s mobility makes us plug and play at different locations easily - we can easily modify our report formats And add new tests or price lists Cons Random Glitches in cloud sometimes changes some data automatically in background - But the support fixes that in such events and rectifies glitches asap Review Source R Reviewer QC - Executive Used the software for: 3-5 years ### "All-in-one solution for Medical Lab." June 2, 2022 4.0 Pros Software is user friendly due to ease of use which optimize you to streamlining your lab operations. Cons There is nothing to dislike, whenever we need help our concerns are addressed by a dedicated team member. Review Source Sanjay W. Pathologist Used the software for: 1-3 years ### "LiveHealth review " July 7, 2020 4.0 Good Pros Ease of use, wider functionality, updates frequently Cons Everything is good, few minor issues they keep on resolving Review Source Similar Products Featured