--- title: "ResBook Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ResBook Software - reviews, pricing plans, popular comparisons to other Reservations products and more." source_url: "https://www.capterra.com/p/148551/ResBook/" page_type: "product" language: "en" --- # ResBook Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ResBook ## What is ResBook? ResBook is a one stop cloud based property management system for all your reservation needs. It offers a multitude of integrations to the channels and systems you need, which is why so many accommodation providers refer to ResBook as "The Hub" of their business. - Direct Online Bookings - Integrate with leading online channels - Optional add ons for all your additional needs - from mailchimp to PayPal we have it covered - Pricing: Pay for only what you need, Fixed price or pay per booking ## What is ResBook used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Reservations](https://www.capterra.com/reservations-software/) Top alternative Featured Overall rating Based on 37 user reviews Reviews sentiment Positive 76% Neutral 16% Negative 8% Starting price NZ$29 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ResBook?[Manage this product listing](https://www.g2.com/products/resbook/claim_requests/new?auto=true) ## ResBook Overview Updated August 2026 AI summary ResBook offers small businesses a cloud-based solution for managing reservations, bookings, and guest relationships across hospitality and vacation rental settings. Supporting booking management, group reservations, CRM, and online payment processing, it also includes features for channel and rate management, promotions, and third-party bookings, providing flexibility for property managers to coordinate daily operations and customer engagement online. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ResBook 4.0 (37) VS. [4.8 (431)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting Price NZ$29 Per Month Starting Price $30 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (37) Ease Of Use 4.6 (431) Value For Money 3.9 (30) Value For Money 4.6 (410) Customer Service 4.1 (36) Customer Service 4.8 (420) ## ResBook alternatives Highest Rated [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (59)](https://www.capterra.com/p/145487/Mews-Commander/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about ResBook Overview ### Which roles and teams benefit most from ResBook? ResBook is most used by owners, general managers, and directors who need visibility into reservations, venue operations, and revenue performance. Front-of-house staff, reservations teams, and event managers rely on it to manage bookings, coordinate guest service, streamline event scheduling, and keep daily hospitality workflows organized. Answer based on 36 reviews Overview ### What company size and specific industries is ResBook built for? ResBook is designed for small hospitality businesses, especially boutique hotels, motels, lodges, and bed and breakfasts. It fits property owners and operators in the accommodation sector that need a system tailored to independent lodging operations rather than large hotel chains or broad enterprise use. Features and Usability ### What are the key features of ResBook? ResBook offers booking management, reservations management, online booking, and room booking for property operations. It also includes channel management with GDS/OTA integration and third-party booking support, plus built-in accounting, CRM, payment processing, housekeeping management, promotions management, and booking notes for vacation rentals and single properties. Getting Started and Support ### What training and onboarding options does ResBook offer? ResBook provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided setup remotely, webinars cover features in a group format, and documentation offers written reference material for self-paced learning. Answer based on 3 reviews Getting Started and Support ### What customer support options does ResBook offer, and how do users rate the experience? ResBook offers chat support. User experience with support is mixed: many describe responses as timely, friendly, and helpful, especially for setup guidance and everyday questions, while others report poor setup support, slow or limited responses, frustrating interactions, and improvement only after earlier service problems. Answer based on 10 reviews ## Features AI summary Based on 5,388 Reservations reviews Capterra reviewers highlight these features as the top priorities when selecting reservations software: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) ResBook supports **Online Booking** and **Booking Management**, so businesses can accept reservations digitally and keep bookings organized in one place. However, it does not include **Calendar Management**. Instead, it offers other features that reviewers also value, including **Payment Processing** (**51%**) and **Customer Support** (**46%**), helping businesses handle transactions efficiently and respond to customer needs while keeping day-to-day reservation work easier to manage. Online Booking 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Built-in Accounting 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Accounting functionality within the system, not requiring integration with third-party tools CRM 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system GDS/OTA Integration 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations Housekeeping Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Rate Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage ResBook 18 features ### All Features - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Support: Provide online support for your customers through live chat or help desk functionality - For Vacation Rentals: Designed for vacation rentals - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Group Reservations: The ability to reserve times in groups. - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Online Booking: Book meetings and appointments through a website or digital platform - Payment Processing: Accept, record, and reconcile financial transactions - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Rate Management: Track/optimize rates in relation to usage - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Single Property: One location - Third Party Booking: Allows bookings to be made through a third party service --- Get Advice We can help you find the software with the features you need. Features 3.7 (32) 3.7 Based on 32 reviews ## Pricing Value for money 3.9 (30) Free Trial Basic NZ$29.00 Per Month Value for money 3.9 (30) 3.9 Based on 30 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (36) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (36) 4.1 Based on 36 reviews ## User reviews Overall rating 4.0 Based on 37 reviews Filter by rating 5(16) 4(12) 3(6) 2(0) 1(3) Mentioned topic Sorted by most recent AV Andrea V. Owner Hospitality ### "Resbook. Satisfied, but not impressed" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 30, 2024 I have been advised that more developments are coming, it will be great when Resbook is working up to its full potential. The customer service has improved a lot since we started, so that is a very good sign. Pros It has a tidy, modern and user-friendly look for management, as well as for customers when booking It can be linked to Google Calendar which is a very useful feature for us. It is New Zealand owned Cons The customer service has been poor, mainly when setting it up and trying to make it work, however lately they have improved a lot. We found many issues when setting the system up as our business is not just like a hotel with many rooms. I wish there was more understanding around this as we had to invest a lot of time and money in wages trying to make this system work for us, as we were already paying for it before we started using it. I wish there was some recognition about the tough times we had while trying to set up Resbook and making it work for us. Customer service was far from good in this aspect. The system has been making a few mistakes like not updating rates when the number of guests is changed, getting double payments from customers which then we have had to reimburse, on other occasions receiving notifications as if the customers have been charged more than once (lucky they weren't those times, but the system had double charged before), however it seems these issues have been resolved, which is great. Also, it is not user friendly when trying to close a room as it can't be done from the calendar. The mobile format is very basic and it doesn't work properly, something we weren't advice and a very important feature for our business. I would probably not have gotten Resbook if I was aware of this. Switched from [Seekom](https://www.capterra.com/p/148849/Seekom-iBex/) We use Google calendar a lot and Seekom couldn't sink with it, which Resbook does. I wish I never shifted Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WP Werner P. Host / Owner Hospitality ### "Disaster solution" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 February 18, 2020 We used this software for about 12 years until they moved us over to the new software. From this time on the disaster started Pros We liked the old software. It was functional and easy to use. Cons About the new software we didn't like anything at all. It was a disaster from the very beginning and on top of this there was a price hike for about 300%. Customer support was non functional and if one responded it was just frustrating. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Sally K. Director Hospitality ### "Coastal" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 23, 2019 Standard view on it. Pros Price, I like customer support, online booking system and ability to add services Cons Functions not being compatible with my business structure Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 26, 2019 Hi Sally, many thanks for your review. We'll ask the team to reach out so we understand what features don't suit your business so well. Thanks again for you ongoing support Shane M. Manager Hospitality ### "Simple to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 9, 2019 Pros It is quick and easy to use, along with great support. Cons No reservations, it worked well, it gets the job done. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 14, 2019 Hi Shane, many thanks for your review. The team here remain committed to helping you grow your business and maximise revenue so please don't hesitate to let us know if we can help TB Trude B. owner Hospitality ### "Highly recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 2, 2019 I use Tomahawk as my go to support system. Pros The ease of use and linking through to the crucial online booking systems world wide Cons I would like to see this more easily accessable to many more booking channel systems. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 14, 2019 Hi Trude, many thanks for your ongoing support. We'll be updating on more channel options next month so watch this space... TS Tracey S. Manager Leisure, Travel & Tourism ### "Resbook for caravan parks" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 29, 2019 The experience overall is good. Have used better as described in cons. Pros It is user friendly, easy to navigate and upload to. Cons Limited forward views in calendar default setting. Size of pics to limiting. Don't like the booking of rooms. When room type is selected you have to enter the room number before it shows availability. Need to see room type availability 1st so you know which room number you can select. Reasons for choosing ResBook unknown. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 14, 2019 Hi Tracey, many thanks for your feedback. We have some great new features rolling out in the next 1-2 weeks that will address a number of your concerns I believe. Keep an eye on the announcements within ResBook for updates. TG Trudy G. Owner and manager Hospitality ### "Resbook " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 25, 2019 Pros Under the V3 system of Resbook, everything worked very smoothly and successfully. It was a very efficient system and very easy to operate. Cons However, with my not being a technical wiz, all the added advantages of the new V12 system went way over my head, so with the additional massive increase in the annual subscription fee, I needed to look elsewhere for a more suitable management system. Reasons for choosing ResBook I took over this Homestay 6 years ago, and the previous owner had instigated the Resbook association. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 13, 2019 Hi Trudy, thanks for your feedback. The team here remain committed to seeing how we can help you maximise your revenue and grow your business. I'll ask one of our team to reach out so you can understand the improvements in V12 as we do believe these will save you money overall. MC Minnie C. Manager Leisure, Travel & Tourism ### "Suits an accommodation business." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 July 19, 2019 50/50 It has been ok but Pros Great, easy to read calender. Can't fault the support. Company makes ongoing positive changes to the system. It is probably a great system if you have an accommodation business. Easy to navigate the system. Cons It doesn't recognise day trips vs overnight stays. It is set up more for accommodation providers. It cannot create some documents that are necessary in the daily running of our business. i.e. boat manifest, meal numbers and dietary requirements. It does not have the capability to email tour specific information to guests/passengers.....you have to set up a generic email with all information and people have to work out which part pertains to the tour they have booked. Doesn't recognise a 2 night rate if it is less than double the 1 night rate. You can remove the 'check out date' from the confirmation email the guests receive. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AA Alex A. Reservations Supervisor Leisure, Travel & Tourism ### "Review of Resbook V2 - An Older Version" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 July 9, 2019 Overall, we were happy with the functionality of Resbook, however there were a number of limitations we found frustrating around reporting capabilities. Important note is that we were using a very old version of Resbook, I believe there were two major upgrades available which we did not take up. So many of the issues we had with Resbook would likely have been ironed out with each upgrade. The support team was easily contactable and always helpful. We decided to move on as we operate both accommodation and tours and so need a custom system that could be tailored to suit a range of product needs. Pros Very clear calendar set-up that provided a quick glance way of confirming availability to guests on the phone. Cons The reporting function did not provide as much easily accessible information as we would have liked. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 13, 2019 Hi Alex, many thanks for all your support over the years and we wish you all the best for the future. Hopefully we can work together again in the future. KR Kimberly R. Director Hospitality ### "MUST HAVE FOR ANY ACCOMMODATION PROVIDER!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 21, 2019 We run a very busy holiday accommodation business looking after 100 plus properties. We run more efficiently and professionally using Resbook. The team at Resbook are amazing and always available for support. I can not imagine managing our business without Resbook. Pros Very simple to view availability, enter bookings, filter by date/number of guests/location etc. You can prepare quotes across multiple properties, run several different types of reports from arrivals/departures to financial reports. Resbook offers channel management, connects with our Xero accounting software and credit card payment gateway. We could not run our business without this. Cons All good. :-). No complaints. This is a very well thought out cloud based reservations management system. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 13, 2019 Thanks Kimberly, we really appreciate you ongoing support and feedback. 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