# ResBook Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ResBook the right Reservations solution for you? Explore 37 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148551/ResBook/reviews --- ResBook 4 (37) [View alternatives](https://www.capterra.com/p/148551/ResBook/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ResBook Ease of use 4.1 Customer Service 4.1 ## Showing most helpful reviews Showing 1-25 of 37 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shane M. Manager Hospitality Used the software for: Less than 6 months ### "Simple to use" August 9, 2019 4.0 Pros It is quick and easy to use, along with great support. Cons No reservations, it worked well, it gets the job done. Review Source Response from Tomahawk August 14, 2019 Hi Shane, many thanks for your review. The team here remain committed to helping you grow your business and maximise revenue so please don't hesitate to let us know if we can help FM Fern M. Manager Hospitality Used the software for: 2+ years ### "Resbook-so easy to use." January 21, 2019 5.0 We never get a double booking with Resbook. The communication is brilliant and response time is great too. Pros Resbook has very easy functionality. I am not confident with computers, but this caters even to the least tech savvy people. If I do get stuck, the support team are always there to hep me through things, and give me helpful links for further support. I enjoyed the introductory 1 on 1 tutorial when I first started uing resbook. I feel very confident using this system because help is always just a phone call/email away. I never have to wait for support. I also love the templates used in Resbook. It saves me so much time. I love that the support is "locally" supplied, so I can easily explain when I need assistance. Cons I haven't used any other online reservation system so I have nothing to compare this to. However, Resbook is so easy I have recommended it to several others in hospitality industry workers. Review Source Response from Tomahawk January 24, 2019 Hi Fern, We appreciate you taking the time to write a review for us. We also love working with you and look forward to a very long and healthy working relationship. Kind regards, The team at Tomahawk AV Andrea V. Owner Hospitality Used the software for: 1-2 years ### "Resbook. Satisfied, but not impressed" August 30, 2024 1.0 I have been advised that more developments are coming, it will be great when Resbook is working up to its full potential. The customer service has improved a lot since we started, so that is a very good sign. Pros It has a tidy, modern and user-friendly look for management, as well as for customers when booking It can be linked to Google Calendar which is a very useful feature for us. It is New Zealand owned Cons The customer service has been poor, mainly when setting it up and trying to make it work, however lately they have improved a lot. We found many issues when setting the system up as our business is not just like a hotel with many rooms. I wish there was more understanding around this as we had to invest a lot of time and money in wages trying to make this system work for us, as we were already paying for it before we started using it. I wish there was some recognition about the tough times we had while trying to set up Resbook and making it work for us. Customer service was far from good in this aspect. The system has been making a few mistakes like not updating rates when the number of guests is changed, getting double payments from customers which then we have had to reimburse, on other occasions receiving notifications as if the customers have been charged more than once (lucky they weren't those times, but the system had double charged before), however it seems these issues have been resolved, which is great. Also, it is not user friendly when trying to close a room as it can't be done from the calendar. The mobile format is very basic and it doesn't work properly, something we weren't advice and a very important feature for our business. I would probably not have gotten Resbook if I was aware of this. Switched from [Seekom](https://www.capterra.com/p/148849/Seekom-iBex/) We use Google calendar a lot and Seekom couldn't sink with it, which Resbook does. I wish I never shifted Review Source CE Christine E. owner and manager Hospitality Used the software for: 2+ years ### "No Direct Payment" February 25, 2019 5.0 Good. We have been with you for years and like how it works. we are happy with the overall experience. Just wish we could just more of the payment functions. Pros It is easy to use. Keeps me organised. Like that I can integrate with airbnb. Cons The price per month for Resbook has just increased however the functions we use remain the same. I feel I am getting less and being charged more. In Tonga we do not have Direct payment system with our banks. We also have limited paypal options. Though this is not the fault of Resbook, the features I pay for using Resbook cant be used by blue banana. Our Blue Banana business is a special case. When you live in Tonga, I'm afraid, you become a special case. Review Source Response from Tomahawk February 26, 2019 HI Christine, many thanks for your review and feedback. As you know we are limited by what your local banks offer with regard to payment options. I will have the team reach out to you to see if we can get more out of PayPal for you. We're also keen to see how we can optimise your subscription to minimise your costs and maximise your benefits. Thanks again for being a great ResBook supporter and we'll continue to work hard to ensure you are receiving value. KR Kimberly R. Director Hospitality Used the software for: 2+ years ### "MUST HAVE FOR ANY ACCOMMODATION PROVIDER!" March 21, 2019 5.0 We run a very busy holiday accommodation business looking after 100 plus properties. We run more efficiently and professionally using Resbook. The team at Resbook are amazing and always available for support. I can not imagine managing our business without Resbook. Pros Very simple to view availability, enter bookings, filter by date/number of guests/location etc. You can prepare quotes across multiple properties, run several different types of reports from arrivals/departures to financial reports. Resbook offers channel management, connects with our Xero accounting software and credit card payment gateway. We could not run our business without this. Cons All good. :-). No complaints. This is a very well thought out cloud based reservations management system. Review Source Response from Tomahawk August 13, 2019 Thanks Kimberly, we really appreciate you ongoing support and feedback. AT Alison T. Owner Hospitality Used the software for: 2+ years ### "Resbook " March 9, 2019 3.0 My experience with ResBook has been average to good. I have found that when I have had a problem there seems to be a tendency to pass the problem on to another agency - eg it is Resonline's fault, Expedia's problem etc, and nobody wants to really help. Pros The calendar is generally good, but I wanted to change to the new calendar and I could not find where to do that. The financial reports are good Cons \* When a guest books a room on Expedia, or Wotif or something like that and I want to put their credit card into Respay, the system often requires another verification for their card, despite the fact the card has already been verified by the other provider. This is very frustrating and embarrassing for me and the guest. \* There doesn't seem to be anywhere on Resbook where I can check whether I have sent an invoice to an agent. Review Source Response from Tomahawk March 20, 2019 Hello Alison, Hopefully you've been able to activate the new calendar but if not the team will be happy to help you. I'll ask them to reach out. The issues with payments are often due to security enforced by the card issuers but again, we're happy to review how we can simplify this for you. Thanks for your ongoing support of ResBook. MC Minnie C. Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Suits an accommodation business." July 19, 2019 3.0 50/50 It has been ok but Pros Great, easy to read calender. Can't fault the support. Company makes ongoing positive changes to the system. It is probably a great system if you have an accommodation business. Easy to navigate the system. Cons It doesn't recognise day trips vs overnight stays. It is set up more for accommodation providers. It cannot create some documents that are necessary in the daily running of our business. i.e. boat manifest, meal numbers and dietary requirements. It does not have the capability to email tour specific information to guests/passengers.....you have to set up a generic email with all information and people have to work out which part pertains to the tour they have booked. Doesn't recognise a 2 night rate if it is less than double the 1 night rate. You can remove the 'check out date' from the confirmation email the guests receive. Review Source AA Alex A. Reservations Supervisor Leisure, Travel & Tourism Used the software for: 2+ years ### "Review of Resbook V2 - An Older Version" July 9, 2019 3.0 Overall, we were happy with the functionality of Resbook, however there were a number of limitations we found frustrating around reporting capabilities. Important note is that we were using a very old version of Resbook, I believe there were two major upgrades available which we did not take up. So many of the issues we had with Resbook would likely have been ironed out with each upgrade. The support team was easily contactable and always helpful. We decided to move on as we operate both accommodation and tours and so need a custom system that could be tailored to suit a range of product needs. Pros Very clear calendar set-up that provided a quick glance way of confirming availability to guests on the phone. Cons The reporting function did not provide as much easily accessible information as we would have liked. Review Source Response from Tomahawk August 13, 2019 Hi Alex, many thanks for all your support over the years and we wish you all the best for the future. Hopefully we can work together again in the future. VR Verified Reviewer Reservations - Events manager Hospitality Used the software for: 2+ years ### "Great Software " January 17, 2019 4.0 It's been 3 years I am working on Resbook. This is a well designed software for small capacity hotels / lodges. Great customer service and value for money. Pros Easy to use and to set up. Training for new staff members can be done on the basics in one day. Cons Missing a lot of reports for accounting and forecasting Review Source Thomas Y. Special Event Sales Manager Sports Used the software for: Less than 6 months ### "Used this program while working at a University and overseeing the front desk program for students" November 13, 2017 4.0 Pros I was a fan of the uploading capabilities when groups were sending us the rooming lists we had to manage for groups utilizing the dorms during the summer hours. I led a team of about 20 people so being able to log in to resbook and look over who last made changes etc and and notes that were made was helpful Cons Lag time was sometimes an issue if too many users were on the program. This may have been less of a problem if the WIFI was better. Review Source kM ken M. owner Used the software for: ### "extremly poor , this system has many problems even to the point where customer service is nill !" October 25, 2015 1.0 This system has booking issues in all areas , firstly it will not keep a data base of your customers so the next time you customer books you have to enter all details again , everytime we were booked out it would overbook rooms , i would have to go into my channel manager to close rooms , check emails every hour then go to the booking channels themselves and check this system has cost me relocation costs with no remorse from RESBOOK ! you would call with nil responce , you would email with little responce , ease of use i would say poor customer service very poor ..... i have put up with this system for 11 months and i am about to change to another system hotelogix call me anytime on 0265525244 for further info ! Review Source Response from Tomahawk January 14, 2016 Hi Ken, Sorry you were so unhappy when you started with ResBook. We hope now that you have been using the system for a couple of months it has been a benefit to your motel. If we can do anything more to help improve your Resbook experience please let us know! MN Maggie N. Business owner Used the software for: 6-12 months ### "ayes to access, be good to adjust settings for my preference" June 26, 2018 4.0 not too complicated, good clear text, good data extraction possinilities Pros at a glance, its easy to access. You can 'drive' the system easily. lots of great aspects to extract relative information ie date ranges, night stay, export data. Cons lots of clicks to take me to some places, I'd like to set a preferred dashboard for things I use most frequently (can I do this?) Review Source PH Paulette H. Owner/operator Used the software for: ### "We have been using this system since its beginning and still are - speaks for itself!!" March 14, 2016 5.0 Straightforward and easy to use. Many useful extras. Help desk really great which is so important for those like us who are not too clever with computers! Response times excellent. Friendly helpful staff. Review Source PA Paulina A. owner Hospitality Used the software for: 2+ years ### "A streamlined business for the little man" January 25, 2019 5.0 I only see benefits. Of course there are costs involved, but Resbook delivers and gives me peace of mind. Even though this is a small place, just four rooms, it's run well and professionally. Saves time and especially in these busy summer months that is valuable. Pros It's easy to use, trustworthy and for someone like me, who runs this business on her own and who also has a busy family life, it's great to know I use the right tools, and can offer quality service to my guests. Past are the days of misunderstandings, double bookings. This system is streamlined as much as possible. Cons There hardly were any learning curves, but when we started there were a few hiccups. I expect those to happen from time to time, but also have the confidence that if there are issues, they'll be handled well and quickly. So what else can one expect? Review Source Response from Tomahawk February 6, 2019 Hi Paulina, Thank you so much for taking the time to post a review. We truly appreciate it and hope our future developments assists in making ResBook even more easy for you to free up more time for your family and guests. TG Trudy G. Owner and manager Hospitality Used the software for: 2+ years ### "Resbook " July 25, 2019 5.0 Pros Under the V3 system of Resbook, everything worked very smoothly and successfully. It was a very efficient system and very easy to operate. Cons However, with my not being a technical wiz, all the added advantages of the new V12 system went way over my head, so with the additional massive increase in the annual subscription fee, I needed to look elsewhere for a more suitable management system. Reason for choosing ResBook I took over this Homestay 6 years ago, and the previous owner had instigated the Resbook association. Review Source Response from Tomahawk August 13, 2019 Hi Trudy, thanks for your feedback. The team here remain committed to seeing how we can help you maximise your revenue and grow your business. I'll ask one of our team to reach out so you can understand the improvements in V12 as we do believe these will save you money overall. CM Charlotte M. Director Hospitality Used the software for: 1-2 years ### "Great all-rounder" February 14, 2019 4.0 Great team to work with. Friendly, responsive and helpful. Always willing to help sort out issues. Pros Online access to software, can check bookings and guest details from anywhere Clear calendar grid Easy to get started Support in NZ in the same time zone as us. Cons Missing a few features that would help us including: A "dummy" line in the calendar so that we can easily move bookings around Having to put in individual rate plan entries by date. Would be easier to do it on a calendar - and copy across rates such as in Resonline or Siteminder. Lack of a standard registration form for check-in Handling Agent Commissions when there are 2 options - hotel collect and agent collect. Once set up for one type, doesn't seem to be flexibility for the other type. Lack of a fully integrated accounting package - and having to manually reconcile each payment in an accounting package Review Source Response from Tomahawk February 17, 2019 Many thanks for your review. We really appreciate your support. I'll ask the team to reach out to you as there may be confirguration options that will help with your Cons. Thanks again for being such a great ResBook customer NC Nikki C. Owner and Manager Hospitality Used the software for: 2+ years ### "Long term Resbook User" February 9, 2019 5.0 Benefits are having everything in one booking system and linked to my other booking sites. I have found the support people a bit difficult to deal with at times. They talk the lingo a bit much and need to talk at a suitable level for those of us who are techies :) Pros I like that all my bookings are in one place, I can access payments and keep everything together on one site Cons It doesn't seem very logical sometimes and it can be difficult to get abswers from the online 'Help' Review Source Response from Tomahawk February 12, 2019 Hi Nikki, Thanks for your review and for highlighting where we can improve. You'll be pleased to know that we're rolling out a new online help system this week so that it is easier to use and find the answers you are looking for. Please don't hesitate to let the team know when you are talking to them if they need to explain somethign more clearly. I appreciate we can get caught up in the "jargon" but we're always happy to slow down and explain if we're not clear. Thanks again for your great review and for being a ResBook user. TS Tracey S. Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Resbook for caravan parks" July 29, 2019 4.0 The experience overall is good. Have used better as described in cons. Pros It is user friendly, easy to navigate and upload to. Cons Limited forward views in calendar default setting. Size of pics to limiting. Don't like the booking of rooms. When room type is selected you have to enter the room number before it shows availability. Need to see room type availability 1st so you know which room number you can select. Reason for choosing ResBook unknown. Review Source Response from Tomahawk August 14, 2019 Hi Tracey, many thanks for your feedback. We have some great new features rolling out in the next 1-2 weeks that will address a number of your concerns I believe. Keep an eye on the announcements within ResBook for updates. WP Werner P. Host / Owner Hospitality Used the software for: 2+ years ### "Disaster solution" February 18, 2020 1.0 We used this software for about 12 years until they moved us over to the new software. From this time on the disaster started Pros We liked the old software. It was functional and easy to use. Cons About the new software we didn't like anything at all. It was a disaster from the very beginning and on top of this there was a price hike for about 300%. Customer support was non functional and if one responded it was just frustrating. Review Source DB Denise B. Owner Hospitality Used the software for: 2+ years ### "Need a great Channel Manager?" February 4, 2019 5.0 No double bookings! Pros We have been using Resbook for two and a half years and have to say it delivers all it promised! The most important feature is that it's reliable! Easy to use and reasonably intuitive. Good support when needed except it always happens to us at a weekend! Cons Think it's a bit pricey for small operators like us - 3 room B&B. Review Source Response from Tomahawk February 5, 2019 Many thanks for your review. The team will reach out to you and check you're on the correct version as you may be paying for more features than you need. Compared to other leading systems we're very price competitive, so we're keen to make sure you're getting maximum value for money. WD Warren D. Manager Hospitality Used the software for: 1-2 years ### "Coast House Bed & Breakfast" February 13, 2019 5.0 Hopefully the channel manager overlap problems have been resolved. I would like to see immediate seven day a week 24 hour support from Tomahawk ( Resbook ) as is available with Booking.com and Airbnb so as to resolve issues that may occur during after hours and on weekends. Pros Simplicity of use. Overall excellent software in all facets of the channel manager Cons Channel Manager allowing two separate Airbnb reservations to overlap existing confirmed Booking.com reservations. Review Source Response from Tomahawk February 14, 2019 Hello Warren, many thanks for your review of ResBook. We continue to work with our Channel Management partners to improve the integrations and reduce to opportunity for double bookings, but these can be a side effect of multi-channel distribution. Thanks again for your support and we'll continue to work hard to improve our services. SK Sally K. Director Hospitality Used the software for: 2+ years ### "Coastal" August 23, 2019 3.0 Standard view on it. Pros Price, I like customer support, online booking system and ability to add services Cons Functions not being compatible with my business structure Review Source Response from Tomahawk August 26, 2019 Hi Sally, many thanks for your review. We'll ask the team to reach out so we understand what features don't suit your business so well. Thanks again for you ongoing support TB Trude B. owner Hospitality Used the software for: 2+ years ### "Highly recommend" August 2, 2019 5.0 I use Tomahawk as my go to support system. Pros The ease of use and linking through to the crucial online booking systems world wide Cons I would like to see this more easily accessable to many more booking channel systems. Review Source Response from Tomahawk August 14, 2019 Hi Trude, many thanks for your ongoing support. We'll be updating on more channel options next month so watch this space... JK John K. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Resbook review" February 2, 2019 4.0 This product and its introduction and support team have been awesome, thank you. Pros It is tailor made to the needs of a professional accommodation provider, and comes with competent and helpfull back up sopport. Cons No major concerns, we only had one issue that took some time to resolve, and that was getting the system to accommodate variable room rates for multiple stay bookings Review Source Response from Tomahawk February 6, 2019 Hi John, Thank you so much for your lovely review. We appreciate your feedback and we look forward to having a healthy on-going relationship JB Jason B. Owner Hospitality Used the software for: 2+ years ### "It is OK" February 7, 2019 4.0 I will likely switch to another app however I am dreading switching over. Pros It links well with SiteMinder. The truth is there is not a whole lot that I like about it. Cons It is awful on a mobile​ platform such an iPhone. Review Source Response from Tomahawk February 9, 2019 Hi Jason, Thank you for your review. We truly appreciate the time you have taken to write a review for us. We have the first stage of a mobile app for ResBook launched in the market with the full comparability being released mid 2019 where you will be able to manage your reservations using this app. Thank you. Regards Tomahawk Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.