# Page 2 | ResBook Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ResBook the right Reservations solution for you? Explore 37 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148551/ResBook/reviews --- ResBook 4 (37) [View alternatives](https://www.capterra.com/p/148551/ResBook/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ResBook ## Showing most helpful reviews Showing 26-37 of 37 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use WH William H. General manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Great customer service" January 22, 2019 5.0 Pros Easy to setup and use for a small boutique hotel operation. Customer service is outstanding, especially our rep- very attentive to emails and timely with responses. Cons Lack of some reporting , would like some further booking data - ie being bale to run a report on when bookings were entered into the system. Review Source Response from Tomahawk January 24, 2019 Hi William, Thank you for taking the time to post a review. We are currently working on implementing more reporting functions. We will be in touch for some feedback. Regards The team at ResBook cM conrad M. Owner Used the software for: ### "Good choice if you're in Australia/Asia" May 15, 2016 3.0 Pros: Price, a la carte functionality, integration with siteminder and resonline channel managers (unable to test it personally though), Great network setup with a distributed cloud hosting contractor so update times are quick. Cons: Not meant for the US. As of 2016, they only have one client, Belvederefireisland.com in the United States. Their sales/support team are just starting at 5PM Eastern time (9AM auckland, NZ time), when many of us have gone home for the day. There is a 14 day trial program which sucks if you are in the US because there is a 3 day turnaround time to get questions answered. There is no meaningful trial/demo program besides 3 videos with incomplete information. The rate calendar function is clunky and time consuming, and weekend rates have to be added separately for each rate period, normal or seasonal, as a 'Special'. For an ideal rate setup, check out Little Hotelier. Review Source Response from Tomahawk May 15, 2016 HI Conrad, Many thanks for your review. We agree that customer support for our US customers needs to be quicker. Thus we are opening our US office on 01 June 2016 (New Orleans based). Weekend rates are easy to add - sorry we didn't get that article right in our support. Happy to have a team member call to discuss further! RH Ray H. Owner Hospitality Used the software for: 2+ years ### "Support" February 4, 2019 5.0 Sorting out airbnb Pros The back up service is great. We have been working with Gabreila recently and found her quite amazing Cons top level of support is always there but sometimes difficult to get throughbut also have some that are Review Source Response from Tomahawk February 6, 2019 Hi Ray, We appreciate your feedback and we look forward to having a healthy on-going relationship KK Kate K. Office Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Happy client" January 21, 2019 4.0 Rep has especially be fantastic to deal with from the start. Walking into this with no experience and completely unaware of what to expect, he has been patient and professional and tolerant. Thanks. It's appreciated and hope we don't cause you too many more headaches. Appreciate your commitment over the holidays too when you were also meant to be having a holiday. Pros The ability to see all bookings across multiple properties at the same time, requesting payments, manual payments and bookings and the history function against each booking so you can see what emails you've sent and what other actions have been made against the booking - great with multiple users Cons The time to link/ sync with booking platforms such has booking.com, but especially AirBnB. Review Source Response from Tomahawk January 24, 2019 Hi Kate, Thank you for taking the time to write us a review. It has been our pleasure working with you and we look forward to a long and healthy working relationship. Regards The team at ResBook GF Gillian F. Resort Manager Hospitality Used the software for: 6-12 months ### "Everything I need to do in one place." January 21, 2019 5.0 It's extremely helpful to have a booking system that invoices directly to xero, and the customer support from Resbook has always been timely and useful. Pros Easy to plan with, and communicates with xero, which is a big plus. Cons The booking interface for guests - it's not pretty. Review Source Response from Tomahawk January 24, 2019 Hi Gillian, Thank you for taking the time to write a review for us. We appreciate it. We have taken your feedback on board regarding the interface not being pretty. Have you tried the new booking calendar. We will be in touch to show you this soon. Regards The Team at ResBook JC JAMES C. General Manager Hospitality Used the software for: 6-12 months ### "new user to resbook-impressed!" January 31, 2019 5.0 our forecasting is much more accurate and EOM reports can be turned out quickly.We are managing our channel manager more effectively Pros its easy to learn and seems quite logical to navigate Cons changing the date box could be easier, only minor though Review Source Response from Tomahawk February 6, 2019 Hi James, We appreciate your feedback and we look forward to having a healthy on-going relationship. Thank you for your feedback regarding the date box. We will include this in our future feature requests. CB Claudia B. General Manager Hospital & Health Care Used the software for: 6-12 months ### "Review" February 12, 2019 3.0 Pros the layout is nice and quick to understand, the connectivity to Siteminder Cons not very user friendly for what a hotel business needs it for. Many little hiccups and features that aren't up to today's standards Review Source Response from Tomahawk February 12, 2019 Many thanks for your review and for letting us know where we can improve. Our team will be in touch to learn more about where we can improve. SD Sandie D. Manger Hospitality Used the software for: Less than 6 months ### "Great customer service" January 21, 2019 5.0 The team made it very easy to get started and to get linked with the channels we were using. Bent over backwards to get things sorted for us. Bookings are now coming in faster than they previously were now customers can instant book. Pros Ease of use. Very easy to find you way around the software Cons Still not able to integrate with HomeAway and it would be good if we could use it for houskeeping ie: highlight after 5 days bookings for mattress protection changes. Review Source Response from Tomahawk January 24, 2019 Hi Sandie, Thank you for taking the time to write us a review. We truly appreciate it and we love having you as a client. We are working on several new integrations at the moment so please keep an eye out on changes. Kind regards, The team at ResBook LH Louis H. Manager Used the software for: ### "#1 System & Support" March 3, 2016 5.0 Being one of their early customer and using their software for a few years now we have never found a fault with both their software and their customer service and ability to go above and beyond to please their clients. The easy of ability to use their system to maximize your property's earnings and with direct access to Resonline channel manager all in one there is no need to look anywhere else for your property needs. With the launch of Resbook v12 over the past few months it has even further proven that they are the ones to choose. Newer modulus, faster tracking, direct quoting and housekeeping functions, all come together to make Resbook V12 a great piece of software led by a number 1 team of dedicated support staff ready to assist at the drop of coin, what else could you ask for. Review Source KL Kate L. Team Leader of Property Management Financial Administration Team Hospitality Used the software for: Less than 6 months ### "Easy to use and can be better" January 20, 2019 4.0 Good but a lot of room can be improved, such as source report. Pros Process credit card payment is very fast and easy. Service item can be added on easily Cons No accounting function inside the software Review Source Response from Tomahawk January 24, 2019 Hi Kate, Thank you for taking the time to write a review. We value your feedback and over the next coming months we will be looking for more feedback from our users, so we may be in touch. Kinds regards, The team at ResBook DF De F. FOH Entertainment Used the software for: Less than 6 months ### "Useful booking software" February 12, 2019 4.0 Pros Customer interactive - record keeping, report availability Cons when it goes down and unable to access information on accommodation Review Source Response from Tomahawk February 13, 2019 Many thanks for your review and your support of ResBook. I'm not aware of us having experienced any outages in recent time so I'll ask the team to make contact and confirm all is OK. KN Kate N. Used the software for: ### "User friendly software" March 24, 2016 4.0 I have found this software to be user friendly, making it and easy to use reservation system. We have had a few issues surrounding two of the channels. The support from the support team has been excellent, especially Marie - good follow up, knowledgeable, helpful and friendly. Review Source Similar Products Featured