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Mproof specializes in assisting both internal and external service organizations, such as IT departments, Shared Service Centers and Managed Service Providers. Our software is fully ITIL-compliant.

Product Details

IT Service Management has evolved over the years to become infinitely more customer-centric, service-focused and automated. Your employees and customers rely on you to deliver the services that allow them to get their jobs done in the most effective way. Todays ITSM software should deliver end-to-end services effectively across the enterprise and automate, standardize and improve processes. These are exactly the type of services Clientele ITSM has to offer. Contact your Sales-rep today!

Contact Details

Mproof

https://www.mproof.com/en/

Founded in 1997

Located in Netherlands

Clientele ITSM
Dashboards
Planboard
Kanbanboard

Starting Price

  • Not provided by vendor

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Mproof Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Mproof Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5

Showing Most Helpful

Showing 2 of 2 reviews

Showing Most Helpful

Showing 2 of 2 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Arjan v.
Managing Director
Construction, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
March 7, 2017

“Great software to help us out with our business”

OverallWe are using Clientele ITSM for managing our projects, storing customer data and for quote management. We are happy with the dashboard functionality and the possibility to export data to Excel or whatever other system. We run quick analyses for benchmarking and we have complete overview of all important projects.
ProsDashboard functionality
ConsWe are using SaaS. After upgrade we have new client software to install. This should not be done after next release. That will help us very much for deployment.
Recommendations to other buyersTake your time to implement your processes into Clientele ITSM. If you do it right first time it will really help the business needs.

Vendor Response

By Mproof on March 8, 2017
Thank you very much for your review, Arjan. If we can of any assistance in the future, we'll be glad to help out.
Source: Capterra
March 7, 2017
Mike d.
IT Manager
11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
February 27, 2018

“Very complete and consistent ITSM software suite for Managed Service Providers”

ProsIt's very complete with support for all sorts of tickets It has the ability to separate accounts, which is very suitable for MSP's Extensive reporting options Integration with Microsoft Exchange and Microsoft Active Directory Available as an On-Premise or as a SaaS-solution
ConsClientele ITSM needs Windows 7 or Windows 10 to operate (it's not browser based yet) The interface might be familiar to some, but out-dated looking to others.
Reviewer Source 
Source: SoftwareAdvice
February 27, 2018