MasterControl

MasterControl Quality Excellence


4.5 / 5
32 reviews

Who Uses This Software?

Our primary target market are the companies in the life science industry that tackle compliance and must adhere to government regulations every day,


Average Ratings

32 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • MasterControl
  • www.mastercontrol.com/document_management_software/document_management_software.html
  • Founded 1994
  • United States

About MasterControl Quality Excellence

MasterControl Quality Excellence solutions are used by five of the largest regulatory agencies in the United States. A leading software-as-a-service (SaaS) provider, MasterControl helps companies get their life-improving products to market sooner. It does this by providing cloud-based solutions that manage an organizations documents, training and exams, corrective/preventive action, validation, and more. And its not just quality MasterControl has solutions for the entire product lifecycle.


MasterControl Quality Excellence Features

  • Audit Management
  • Complaint Management
  • Compliance Management
  • Corrective and Preventive Actions (CAPA)
  • Defect Tracking
  • Document Control
  • Equipment Management
  • ISO Standards Management
  • Maintenance Management
  • Risk Management
  • Supplier Quality Control
  • Training Management
  • Case Management
  • Complaint Classification
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Feedback Management
  • Forms Management
  • Issue Tracking
  • Quality Assurance Management
  • Routing
  • Self Service Portal
  • Social Media Monitoring
  • Survey Management
  • Archiving & Retention
  • Audit Trail
  • Controls Testing
  • Environmental Compliance
  • FDA Compliance
  • HIPAA Compliance
  • ISO Compliance
  • OSHA Compliance
  • Risk Alerts
  • Sarbanes-Oxley Compliance
  • Version Control
  • Audit Management
  • CAPA Planning
  • Change Management
  • Complaint Management
  • Incident Management
  • Nonconformance Tracking
  • Quality Control
  • Risk Management
  • Root Cause Analysis
  • Training Management
  • Archiving & Retention
  • Automated Routing
  • Change Management
  • Compliance Management
  • Electronic Signature
  • Escalation Management
  • Periodic Review
  • Version Control
  • Access Controls/Permissions
  • Approval Process Control
  • Archiving & Retention
  • Audit Trail
  • Commenting / Notes
  • Document Check-in / Check-out
  • For Engineering Documents
  • Revision History
  • Version Comparison
  • Version Rollback
  • Alerts/Notifications
  • Auditing
  • Business Process Control
  • Compliance Management
  • Corrective Actions (CAPA)
  • Exceptions Management
  • Internal Controls Management
  • IT Risk Management
  • Legal Risk Management
  • Mobile Access
  • Operational Risk Management
  • Predictive Analytics
  • Reputational Risk Management
  • Response Management
  • Risk Assessment

MasterControl Quality Excellence Reviews Recently Reviewed!


Initial Site to Multiple Sites

Jun 20, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: MasterControl bridges many of the critical functions of a regulated industry. The ability to have documents/training/audit/event forms/projects and more interacting directly is a huge advantage. All of these processes are required anyway, why waste resources on individual manual systems or separated software systems? MasterControl brings all of the benefits of a non-manual process with additional bonuses due to the inter-connectivity.

Cons: The pricing is quite steep - especially in regards to licensing it's always a significant business decision to invest in more.

The upgrade/enhancement process is actually designed well with the exception of retroactive updates. Many new/requested features are implemented in newer versions but upgrading is also a significant business decision.

Overall: I've been a MasterControl System Administrator for two different types of companies now. Both companies started using MasterControl at one site and have/are spreading the usage of this software to their international locations. The process to deploy to other locations is very controlled and Administration has plenty of options in regards to how much data can be made available between the two.

Overall, great solution to the answer many of the needs of a company in today's regulated industries.

Capterra loader

Easy to use and MasterCOntrol have an excellent support service

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: As a System Administrator of MasterControl, I really like how easy the system is to use and how our quality documents can be maintained in one central system instead of the multiple systems we had previously been using. The service offered by MasterControl has been excellent and we have worked with some amazing people during the configuration of the system. We also rate the Customer Support team as they are quick to respond to your issue and offer solutions quickly.

Cons: Currently the J-Reporting as we aren't finding it as simple to use as we expected. It's a very powerful tool to use but we've need a lot of support from MasterControl to develop our company-specific reports.

Overall: Our overall experience with MasterControl has been excellent, from the start of the project through to now. When we looked for a new QMS, MasterControl stood out from the other vendors we contacted. We have now streamlined our Complaints and CAPA process and have one central database instead of the multiple systems/databases that we had. We are now looking to implement Documents and Training... so the MasterControl adventure continues!

A great company with an even better product.

Feb 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are so many different options you can choose to utilize to whatever best fits your company's needs. It's also great, because the different products can "communicate" with one another to pull information from one area to another. It saves our company so much time. Not to mention every time we have implemented a new product, it has been such a great experience. I know sometimes it can be stressful, but MC does such a great job at making the process as easy as possible. I truly can't say enough great things about the software of the company.

Cons: This isn't necessarily a software issue, we are hopefully upgrading to the cloud and we will have the new reporting system that we don't have now.

Capterra loader

Cusotmize Customize Customize!

Feb 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using MasterControl since 2004 and love the customization options available to me and my end users. You can customize just about anything in the system and make it your own. As a system administrator, its my job to deliver a product to my end users that is easy to use and that meets all of their needs and MasterControl gives me that ability.

Cons: MasterControl works best in Internet Explorer and has hiccups in other browsers, which tends to cause some confusion with end users.

Overall: MasterControl has enabled our business to automate processes and capture electronic training and document approvals saving time and money and empowering end users to take control over their documents and processes.

MasterControl Fan

Apr 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MasterControl has brought many improvements to our company including transparency and efficiency, two things that are near impossible with a paper system. We continuously find benefits and ways improve our use of the system and look forward to implementing more modules.

Cons: As a reporting nerd, I would like some more freedom / options with reports. I understand that large, involved reports can slow down processes for everyone on the cloud, but it would still be nice to have some more freedom or even a way to do reporting outside of the system.

Overall: Overall, implementing MasterControl has increased what we can do as a company. We've freed up time and resources to focus on business matters as opposed to the housekeeping tasks that take up so much of everyone's time. MasterControl is constantly working on improvements and that give our company great confidence that this will be a long lasting relationship.

MasterControl puts YOU in control

Nov 28, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The document management system. Its very user friendly and configuration is a breeze!

Cons: Process module. Currently it's much more difficult to make changes to workflows for quality event management handled in that module, however if you can make your processes fit into the pre-configured workflows it works excellently.

Overall: Having MasterControl has allowed us to ensure a centralized location for all quality information and data. When we used a paper based system previously, the information would be stored in various locations and was much more difficult to retrieve when necessary.

Does exactly whats advertised

May 14, 2019
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is a very useful tool in our day to day operations for creating, collaborating, routing, and storing documents as well conducting training.

Cons: While it is aesthetically pleasing, there are parts of it that are not as user friendly as it seems. One of the biggest chanllenges that our company faces on daily basis is the inability to effiecntly pull information across modules such as in a training or document report.

Capterra loader

MasterControl: The best way to stay Audit compliante.

Feb 04, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to track any change, routing, controlled copy of a document. The level of auditability of each and every controlled document makes the software indispensable.

Cons: There is times were the software is not the most user-friendly to navigate for the persons that are not used to what needs to be so robust.

Overall: MasterControl will go out of their way to assist when you have an issue, and be there for your company when ever you need.

Diligent and Reliable system

Dec 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like that it is so easy to use and that it is reliable. Getting audited a lot, it is important to have a system that is robust and takes care of all your documents. The support is a big component about why it is reliable. They are always available to troubleshoot in times of need

Cons: A lot of patches, but like any software that is normal. They do a great job in getting bugs fixed quickly.

View from System Administrator

Dec 20, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Documents and Training Module alone, have had such an immense impact in the reduction of the amount of paperwork and time spent on updating the documents and getting the training out is so worth the purchase of the system.

Cons: With growth there is always things that can and are improved on, I just wish it was more intuitive or upgrade training came with the actual upgrades and enhancements.

Always improving!

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MasterControl stays on the cutting edge of compliance so you don't have to! From new features to new modules always looking forward to the next thing coming!

Cons: Jreports has been a struggle. Implemented new FBS forms with no out of the box reports.

Overall: As a beta partner for the new eBR module we will be going live 2019 Q1. Love the new builder and the support and collaborative feedback between customer/users and MasterControl!

MasterControl: Brings Excellence to Quality Management

Dec 20, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the one stop shopping for pharmaceutical compliance. Love the document control module, the process module. We have the majority of all QMS within MasterControl. Their support team is the best in the business!

Cons: the new J-reports tools is not as intuitive as we would like, especially for the average user

Overall: Hands down the absolute best application support you will find!

Great App

Dec 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Makes everything easier and streamlines the process. Very easy to use. Allowed for us to but new processes in place and remove the paper processes. Support.

Cons: The LDAP Import tool, Java, and the reporting tool. I do not really have any other cons. This is a good application.

MasterControl is a very flexible suite of applications that can be utilized in any industry. It can decrease the need for binders full of records.

Dec 03, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Flexibility to be used in any industry. Great customer support. Client driven updates. Makes regulatory audits smoother. Great website to connect customers.

Cons: This is an expensive product to own. The flexibility of the suite of applications makes it worth the money.

Total Quality Management System

Feb 23, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: A total quality management system with all modules (Docs, Training, Change control, deviation, CAPA, Event, Market Complaint) integrated with each other.

Best thing is E-forms-you can build any form that you use manually as electronic form with tracking.

Best Validation support with TOQ and TPQ.

Cons: Bugs fix, Some times no workaround, just to toss around.

MasterControl Document Module Top Notch

Oct 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to create to fit the needs of our organization and document types.

Cons: Just a big learning curve when you are going from paper to electronic. Wish I could have been able to practice in the system before going to training. Lingo was an adjustment.

Overall: Customer Service is the best of any company I've worked with. The system is easy to use and can be tailored to fit the needs of your company.

One-Stop Shop

Jul 10, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Documents, Training and QMS worflows all in one place.

Cons: Interface issues, difficult audit trail, JReports issues.

Overall: .

Excellent document control

Feb 14, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's very easy to track who has read document. Has a sign off function. Easy to upload documents into program.

Cons: Not very user friendly at times. Search function can be off. Often users are unable to open the program if they're not in the correct internet version

Over 20 years, I have implemented this software at 4 companies. It is good value for the value added.

Aug 24, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Good security. Cloud based. Mobile access. Variety of modules within one software; Document Control, Audit, Supplier, Bill of Materials, Electronic Forms. Custom Forms, Reports, Training and more. Development listens to our ideas for improvement. Huge time saver.

Cons: Depending on number of modules used, could be more user friendly. They are working on this. Validation is timely. New validation risk based process is due soon.

Great software, better company

Dec 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very user-friendly, awesome customer support, and genuine enthusiasm from the company

Cons: Some of the features aren't as customizable as I'd want

Amaizing stress relief from a software product!

Jul 15, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our company is facing a future of heavy government regulation and requirements all centered around explicit approvals, versioning and tacking. Though we have only had this product for a short while, it has proven to be exactly what we need. The various modules are perfect for the tasks of managing venders, requiring specific approval processes, document control, etc.

Cons: This product is the Swiss army knife of applications with the ability to customize in a wide range of ways. This means a sizable learning curve from an IT and implementation perspective. However, for our needs it has proven to be much easier than any in house solutions we could have come up with.

Overall: Though there are some things we are still learning, implementing and changing we are already seeing huge benefits from the various modules we have finished bringing in. It has been a great product!

Great Document Control System for Developed Companies

Jun 04, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that this software can be custom tailored to fit your organization. There are also options to add other modules that all link to each other so it is easy to add on features if needed. Keeps track of all users training records

Cons: Not the most user friendly for people who lack computer skills and technical proficiency. Very expensive

Master Control Doc Control

Aug 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's one of countless document control management systems that I will see over the years. It's very well-liked. Change control (controlling document versions/revisions/changes/comments) is seamless. Sometimes it's the simplicity of a system that is most helpful. This one is a little complex but offers a lot (cross-functional to multiple programs/departments) and is great for streamlining documentation across multiple business sites.

Cons: I think that most companies would really enjoy this cross-functional business solution. I think it's just a matter of money.

Overall: Ok.

MasterControl 11.7 great features

Nov 27, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the new look as it is easier on the eyes and can be followed more easily by using tiles instead of lines of text.

Cons: I do not like the icons being one color, blue and I do not like that the letter "i" and the eyeball are used together or at all. More icons that are more meaningful and colorful are always easier for users.

Overall: We keep our quality system in MasterControl and it is easy to find things in the new organizer set up.

Not a very easy to use product

Dec 12, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Does handle document control. Rarely shuts down.

Cons: Hard to use. Way too many steps to review a document.

Document control never been as easy

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This QMS help us obtain our ISO certificate 2 years ago. With this approval on documents is on track and tractability is perfect.

Cons: We have on-site set up and only on our office can be access. It is a security but will be more flexible if it is cloud base.

MasterControl QMS review

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can automatically integrate all the information that I need on this software. I really like the web design also, it is very pleasing to look at.

Cons: A pricey software for a beginner user like me. Maybe try to make it more affordable for users who just got started and want to try this software.

MasterControl Is a great software pacakge

Aug 04, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The MasterControl document control and training module are very useful

Cons: The price is a little steep but the service is worth it... so I suppose the price isn't that bad after all!

Great for Compliance

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to track compliance for FDA filings and saves cost and time

Cons: Make it easier to input files and other information needed

Excellent control of documents ...

Apr 30, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money

Pros: The best thing about the program is the ability to track documents and identify whether the document was read or not.

Cons: It is not easy to use for the average user and its cost is very high considering that there are similar programs at a much lower cost.

Oct 30, 2018
5/5
Overall

Oct 18, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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