--- title: "MasterControl Quality Excellence Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MasterControl Quality Excellence Software - reviews, pricing plans, popular comparisons to other Document Management products and more." source_url: "https://www.capterra.com/p/148577/MasterControl/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # MasterControl Quality Excellence Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MasterControl Quality Excellence ## What is MasterControl Quality Excellence? MasterControl Qx centralizes document creation, review, approval, and version control for regulated life sciences organizations. Role-based permissions control who can view, edit, or approve each record, and prior versions are archived automatically so only the current, approved version is in circulation. Built-in workflows route documents for review with 21 CFR Part 11 and EU Annex 11 compliant electronic signatures, while a searchable repository puts any document — and its full audit trail — a few clicks away during an inspection. ## What is MasterControl Quality Excellence used for? [Quality Management](https://www.capterra.com/quality-management-software/)[Document Management](https://www.capterra.com/document-management-software/)[Document Control](https://www.capterra.com/document-control-software/) Recognitions Shortlist Overall rating Based on 580 user reviews Reviews sentiment Positive 93% Neutral 7% Negative 0% Pros & cons Integrated quality management platform Regulatory compliance and validation tools Frequent bugs and technical issues Cumbersome and inflexible reporting Starting price $12000 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Quality Management / 2026 - Risk Management / 2026 - Compliance / 2025 - Manufacturing Execution / 2025 - Product Lifecycle Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## MasterControl Quality Excellence alternatives Highest Rated [4.9 (71)](https://www.capterra.com/p/153199/Qualityze-EQMS-Suite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (126)](https://www.capterra.com/p/97557/QT9-Quality-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (138)](https://www.capterra.com/p/134050/Quality-Management-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (63)](https://www.capterra.com/p/147317/PropelPLM/reviews/) Starting price $73.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/148577/MasterControl/alternatives/) ## FAQs about MasterControl Quality Excellence Overview ### What problems does MasterControl Quality Excellence solve? MasterControl Quality Excellence solves version confusion, paper-based approvals, overdue training, and disconnected quality-event records by linking controlled documents, revision-triggered courses, electronic forms, and audit trails. Quality assurance, document control, regulatory affairs, and manufacturing teams use it to route change controls, CAPAs, deviations, and nonconformances, track ownership, and retrieve evidence for audits. Answer based on 281 reviews Overview ### Which roles and teams benefit most from MasterControl Quality Excellence? MasterControl Quality Excellence is most used by quality engineers, quality systems managers, and QA managers who manage controlled documents, training, audits, and corrective actions. Quality specialists and assurance officers use it to maintain compliance records and investigate issues, while quality directors and regulatory leaders oversee quality performance and inspection readiness. Answer based on 572 reviews Overview ### What company size and industries is MasterControl Quality Excellence built for? MasterControl Quality Excellence serves small businesses, which account for 36% of reviewers, and pharmaceutical manufacturers, at 33%. It is designed for pharma, biotech, and medical device organizations from startups to global enterprises that operate under FDA, EMA, ISO 13485, and GxP requirements. Answer based on 572 reviews Features and Usability ### What are the key features of MasterControl Quality Excellence? MasterControl Quality Excellence includes document management for approved SOPs, specifications, and manufacturing records, supported by document storage, version control, archiving and retention, and access controls/permissions. Electronic signatures and audit trails document approvals and changes, while CAPA tracks corrective actions and related deviations. It also covers Compliance Management and Compliance Tracking. Answer based on 140 reviews Integrations ### Which third-party tools and platforms does MasterControl Quality Excellence integrate with? MasterControl Quality Excellence integrates with 10 third-party tools, including Microsoft Excel, Microsoft Power BI, Microsoft 365, SharePoint, Microsoft SQL Server, NetSuite, SAP BTP, and ServiceNow. Its integrations support reporting, document management, enterprise resource planning, workforce systems, and quality-related data connections across business platforms. Answer based on 107 reviews Getting Started and Support ### How easy is it to onboard and train a team on MasterControl Quality Excellence? MasterControl Quality Excellence offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers report that daily end users often learn document-based training tasks quickly, while infrequent users, administrators, and teams configuring workflows need more time. Initial setup can be demanding, but self-study resources and support help teams build familiarity. Answer based on 107 reviews Getting Started and Support ### What customer support options does MasterControl Quality Excellence offer, and how do users rate the experience? MasterControl Quality Excellence offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as helpful, knowledgeable, and responsive, especially during implementation and issue resolution. Some report slower responses across time zones, unclear support options, repeated issue clarification, and uneven technical help on lower service tiers. Answer based on 114 reviews Security ### How does MasterControl Quality Excellence handle data security and access control? MasterControl Quality Excellence uses role-based access control, configurable user and vault rights, and workflows that support appropriate document review and approval. Audit trails provide recorded activity, while centralized user access can cover a platform rather than separate systems. Reviewers report authority errors and time-consuming manual updates, disabling, and role changes for users. Answer based on 73 reviews ## Who uses MasterControl Quality Excellence? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Integrated quality management platform 93% positive reviews out of 59 Most reviewers indicate quality management is streamlined, connecting processes and improving efficiency across quality events. Frequent bugs and technical issues 79% negative reviews out of 43 Most users report recurring bugs and technical problems disrupt workflows, requiring frequent support and causing frustration. Serenity M. Quality Assurance / Compliance Supervisor, 5,001 - 10,000 employees. "There are multiple sites within my company that use Master Control and there have been issues with Master Control billing that has let to time wasting activities." Regulatory compliance and validation tools 98% positive reviews out of 40 Most reviewers find compliance and validation robust, streamlining regulatory processes and supporting industry standards. Simone B. Quality compliance specialist, 1,001 - 5,000 employees. "The workflow configuration is flexible and supports compliance with GxP requirements, electronic signatures and audit trails." Cumbersome and inflexible reporting 55% negative reviews out of 40 Some users report reporting features are difficult to use, lack flexibility, and require exporting for further analysis. Abner P. QA - eQMS SysAdmin, 501 - 1,000 employees. "Reporting still lacks flexibility for end users." Centralized document management system 100% positive reviews out of 22 Most reviewers describe document control as efficient, simplifying organization, access, and compliance for global teams. Liz K. Quality Control Specialist, 51 - 200 employees. "This program makes document control so much easier for my company." Complex and unintuitive navigation 59% negative reviews out of 34 Some users comment navigation is confusing, requiring excessive clicks and training, making routine tasks unnecessarily complicated. Anonymous User Sr. Manager, SQA, 501 - 1,000 employees. "Navigation is not intuitive, and even routine tasks often require multiple steps or significant system knowledge." ## Features AI summary Based on 32,025 Document Management reviews Capterra data shows that buyers of document management software rank the following features as their top priorities: - **Secure Data Storage** (**56%** of reviewers rated this feature as critical) - **Document Storage** (**51%**) - **File Sharing** (**49%**) MasterControl Quality Excellence supports all three features reviewers rate most highly: **Secure Data Storage**, **Document Storage**, and **File Sharing**. Together, these capabilities help businesses protect sensitive information, keep files organized in a central system, and share documents efficiently across teams, allowing teams to manage records with more control and consistency. Secure Data Storage 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Document Storage 4.7 (251) 90.04% of 251 reviewers that rated this feature as important or highly important It gives you centralized, secure, and easily retrievable document storage with version control and audit trails. Users think it simplifies audits, enables quick access to current and archived documents, and supports FDA compliance, though batch imports with custom fields can be challenging. Electronic Signature 4.8 (256) 87.50% of 256 reviewers that rated this feature as important or highly important With this capability, you can efficiently sign documents while maintaining regulatory compliance and audit trails. Reviewers appreciate the ease of use, support for 21 CFR Part 11, remote signing, and improved workflow speed, though some mention SSO integration could be enhanced. Access Controls/Permissions 4.4 (327) 86.24% of 327 reviewers that rated this feature as important or highly important You benefit from granular access controls and role-based permissions to protect data and ensure compliance. Reviewers appreciate the flexibility and ease of setup, though some say managing many roles can be complex and streamlining assignments would be helpful. Document Management 4.6 (275) 92.00% of 275 reviewers that rated this feature as important or highly important MasterControl Quality Excellence offers automated workflows, version control, and document lifecycle management. Reviewers indicate it streamlines collaboration, compliance, and approvals, making document control efficient, but some mention initial workflow setup and audit trail usability could be improved. Corrective and Preventive Actions (CAPA) 4.1 (190) 80.53% of 190 reviewers that rated this feature as important or highly important This aspect helps you coordinate, track, and standardize CAPA processes across sites. Some reviewers find it valuable for linking action items and trending, but others report the workflow can be confusing and customization options are sometimes limited in current versions. MasterControl Quality Excellence 131 features ### All Features - Access Controls/Permissions: You benefit from granular access controls and role-based permissions to protect data and ensure compliance. Reviewers appreciate the flexibility and ease of setup, though some say managing many roles can be complex and streamlining assignments would be helpful. - Access Expiration Management: Set rules for access to expire based on fixed dates, time elapsed, number of views, number of downloads etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Performance: Provide information on the performance of the audit activities and processes. - Audit Planning: Create a targeted plan, schedule resources, and determine long-term goals for the audit process - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Bills of Material: Material list of manufacturing parts and associated costs - Business Process Control: Define and maintain business rules that determine workflow capabilities and criteria - Calibration Management: Schedule the calibration of instrumentation and maintenance requirements - Change Management: Track and monitor efficient handling of all changes/transitions - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communications Management: Record and track all relevant internal and external communications - Complaint Management: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Compliance: Implements policies and controls to help the organization meet various compliance certifications and standards, such as SOC 1, SOC 2, SSAE 18, ISO 27001, HIPAA and PCI DSS. - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Corrective and Preventive Actions (CAPA): This aspect helps you coordinate, track, and standardize CAPA processes across sites. Some reviewers find it valuable for linking action items and trending, but others report the workflow can be confusing and customization options are sometimes limited in current versions. - Cross-system Integration: Works across multiple software systems or databases - Customer Complaint Tracking: Track customer complaints from initiation through resolution - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Defect Tracking: Process of tracking logged defects (errors) in a product or service to create new versions to fix the error - Design Management: Collaborate on creating a product by sharing and adjusting designs through a shared portal - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Automation: Automated or logic-based workflows that assist in the creation of electronic documents - Document Capture: Scan, move or upload electronic files within the software's repository - Document Check-in/Check-out: Document Check-in/Check-out - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Coding & Control: Management and control of the creation, approval, and distribution of documents and processes to ensure they meet industry regulations - Document Control: Automates, centralizes, and archives documents and forms to create a single source of truth - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Lifecycle Management: Series of processes that a document goes through from creation to archiving - Document Management: MasterControl Quality Excellence offers automated workflows, version control, and document lifecycle management. Reviewers indicate it streamlines collaboration, compliance, and approvals, making document control efficient, but some mention initial workflow setup and audit trail usability could be improved. - Document Review: Review and analyze existing information across documents - Document Storage: It gives you centralized, secure, and easily retrievable document storage with version control and audit trails. Users think it simplifies audits, enables quick access to current and archived documents, and supports FDA compliance, though batch imports with custom fields can be challenging. - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - EDI: Transfer of data from one computer system to another - Electronic Signature: With this capability, you can efficiently sign documents while maintaining regulatory compliance and audit trails. Reviewers appreciate the ease of use, support for 21 CFR Part 11, remote signing, and improved workflow speed, though some mention SSO integration could be enhanced. - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Execution: Deploy work orders on the shop floor to personnel and equipment. - FDA Compliance: Track and ensure quality of products in accordance with food and drug administration (FDA) act - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Incident Management: Manage and track all disruptions and incidents - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Internal Controls Management: Ensure internal objectives and compliance with policies are met - Inventory Management: Track and manage inventory levels to maintain proper supply - ISO Compliance: Guidelines set by the International Organization for Standardization - ISO Standards Management: Track and monitor processes/products to ensure they meet international standards developed by the ISO - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - Machine and equipment: Allow for bidirectional data transfers between the software and industrial equipment. - Maintenance: Track maintenance operations for the products sold, such as calibration or preventive maintenance - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Manufacturing Software: Integrate with other manufacturing solutions such as ERP, quality management and asset management. - MES: Manufacturing execution systems focus on quality control in the production process. - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Multiple Format Support: Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) - Nonconformance Tracking: Identify issues and deviations from specifications - Operational Risk Management: Manage risk that occurs from systems failure or inadequate processes - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Performance Analysis: Monitor and analyze the performance and status of a server or system/application - Predictive Analytics: Predict future data based on historical data sets - Prioritization: Arrange tasks based on the level of priority or urgency - Product Data Management: Capture, organize and track product-specific data and information in a centralized location - Production Scheduling: Plan and schedule the use of production resources - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Quality Control: Ensure that quality requirements and standards are met across production processes - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Revision History: Track what was updated, who made the changes, compare two revisions, and revert or perform another revision - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Analysis: Analyze potential risks across the organization - Risk Assessment: Initiate collection and analysis of known risks - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Risk Methodology: Support for various methodologies and frameworks for risk management. - Risk Reporting: Reporting of risks associated with specific actions, events, or entities - Risk Scoring: Assess and score risks using risk matrices - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Root Cause Analysis: Identify and analyse the reasons behind accidents - Routing: Plan daily routes to optimize employee scheduling and provide directions - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Safety Management: Identify and assess hazards to ensure the well-being of employees, assets, and the environment - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Single Sign On: Allow users to access multiple services after entering their login credentials once - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supplier Management: Manage all supplier data and operations - Supplier Quality Control: Qualify, select, and monitor supply chain partners - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Traceability: Track and document the history, application, or location of an item or activity - Training Management: Track employee/learner's progression through training programs - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Version Comparison: The process of cross-checking new versions with previous copies to identify changes - Version Control: Track revisions and updates made to files and navigate between different versions - Version Rollback: The process of reverting to a previous version or state - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (579) 4.2 Based on 579 reviews ## Pricing Value for money 4.2 (476) [View pricing plan details](https://www.capterra.com/p/148577/MasterControl/pricing/) Basic Custom Quote Available It includes: - Document Management - Change Control - Analytics - Business Intelligence Standard Custom Quote Available It includes: - Training Management - Exams Complete Custom Quote Available It includes: - Event Management - Risk Management - Audit Management - Supplier Management Qx Starter $12,000 Per User, It includes: - Document Management - Analytics - Change Control - Training Management - Exams - Event Management Value for money 4.2 (476) 4.2 Based on 476 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/)[ Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[ UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (542) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (542) 4.5 Based on 542 reviews ## User reviews Overall rating 4.5 Based on 580 reviews Filter by rating 5(313) 4(227) 3(38) 2(2) 1(0) Mentioned topic Sorted by most recent ES Erin S. Document Control Specialist II Medical Devices ### "Innovative solutions " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 15, 2026 I have been using mastercontrol for almost 7 years now. It was the first eQMS I had used, and nothing compares to it. It doesn’t matter the size of your business, the system can work for you. Pros Helps my company stay compliant. MC strives to bring many systems into one to reduce the amount of outside integration required. Cons They have a hard time prioritizing because of how many improvements are always in the works. There are upsides to this, as us users are treated an asset that helps them continuously improve and grow. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MS Marissa S. Global eQMS administrator Pharmaceuticals ### "MasterControl Qx Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 15, 2026 Overall, we have imported 16 sites and 7600 users and the experience has been most easy. It’s been a lifesaver to develop import tools that we can reuse. Pros I like the ease of use and configuration, specifically around vaults and custom fields. With a company our size, we rely on custom fields for searches. Cons The workflows are not as flexible as they should be. We have issues where we are unable to reject workflows and must abort/start over. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. RK Ryan K. Manager, Quality Systems Medical Devices ### "New Qx User" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 October 15, 2026 We’re still implementing so we don’t have a lot of experience but the user experience will take a lot of getting used to. Pros The lack of customization options will end up being a benefit as it is preventing us from building overly complex systems. Cons The documents workflows require a significant number of clicks compared to our previous system which isn’t as user friendly. Switched from [Octave Reliance](https://www.capterra.com/p/172042/Quality-Management-Software/) Single integrated system with ebr instead of separate systems. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. GD Gigi D. Project Manager Quality and Compliance Medical Devices ### "Great but could use some improvements " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 October 15, 2026 It has had its ups and downs. There are many times when our APIs go down and the systems we connect to aren’t able to get the data which has created downtime Pros I appreciate the integration with AQEM and the ability to see your tasks in ADAPT. Being able to use the advanced search is also great. Cons Need better searching for info areas and linking of info cards with AQEM and maybe better search functionality across platforms and products Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MO Michele O. Quality superviser Alternative Medicine ### "A Powerful, Centralized Hub for Quality Excellence" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 15, 2026 Overall, working with MasterControl Quality Excellence provides a robust, highly reliable foundation for maintaining GxP compliance and audit readiness across the organization. It successfully centralizes critical quality processes—such as document control, change management, deviations, and training—into a unified platform. Pros What I like most about MasterControl Quality Excellence is how seamlessly it centralizes end-to-end quality processes—from document management to change control and CAPA. Cons The system has a learning curve for new users due to its deep configuration options and formal approval structures. Initial configuration and template setup can require significant upfront time and expertise, though it pays off once processes are fully established. Switched from [JD Edwards EnterpriseOne](https://www.capterra.com/p/212037/JD-Edwards-EnterpriseOne/) MasterControl Quality Excellence provides a powerful, centralized platform that ensures full GxP compliance and audit readiness. Moving core quality processes to a dedicated QMS automates document control, change management, and training triggers into a seamless, closed-loop workflow. This eliminates manual silos, protects data integrity, and significantly streamlines multi-site quality operations. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. WB Wesley B. System administrator for GxP electronic syatems Pharmaceuticals ### "Dependable Document Control" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 15, 2026 MasterControl is a solid, trustworthy choice for regulated teams that put compliance and inspection readiness first. Pros Strong document control with versioning, routing, and audit trail. Quality processes like CAPA, deviations, change control, and audits connect in one system Cons Interface can feel dated compared to newer cloud-native platforms. Configuration changes often rely on vendor support Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. GC Grace C. Asociate Director, QA Biotechnology ### "Qx is a Top" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 14, 2026 Amazing. They have amazing tools to onboard, to train the end users, and customer support is very efficient. Pros The quality modules are right what I need. They are user friendly, compliant with all GxP global regulations. Cons The training module should be improved to accomodate options for new hires. Considered different audience such as change on roles training timelines. Give options to manipulate the requirements on training completion. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CS Cindy S. Sr Manager Biotechnology ### "Master Control" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2026 I have been using Qx for 4 years and it has been lots of pros and cons but mostly pros. The customer support team is always helpful. Pros The multiple modules that work together to create a user experience that works for multiple sites and multiple products. Cons Until we have AQEM the report of the process module reports can be cumbersome and users have to do the extra work. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CG CiCi G. Quality System Admin Biotechnology ### "Fix interface display" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2026 The start of implementation was rough; confusing and felt like we were being forced into MC best practice, without justification. Our account rep stepped in and changed our consultant, which improved things drastically Pros the automated workflow routing and notifications, which help ensure documents and quality events are routed to the appropriate personnel for review and approval in a timely manner. This improves efficiency, reduces manual follow-up, increases accountability, and supports compliance by ensuring required activities are completed and documented appropriately. Cons The interface rarely displays properly: column widths cut off information and need to be adjusted. There’s no ability to customize the display and/or save that customization-including column widths! So your constantly adjusting column widths to find what you’re looking for Switched from [QT9 QMS](https://www.capterra.com/p/97557/QT9-Quality-Management/) QT9 did not offer enough functionality. Top need was automated workflows Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. IK Ivory K. Quality Assurance Pharmaceuticals ### "User experience on MasterControl Qx" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 14, 2026 Pros Modules within Qx is very relevant to the use of my industry and pretty easily customizable for our needs. Cons Certain functions such as search and reporting still needs further improvement so that it is more user friendly. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. 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