# MasterControl Quality Excellence Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about MasterControl Quality Excellence Software - reviews, pricing plans, popular comparisons to other Document Management products and more. Source: https://www.capterra.com/p/148577/MasterControl --- # MasterControl Quality Excellence Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MasterControl Quality Excellence ## What is MasterControl Quality Excellence? MasterControl Quality Excellence is the #1 Quality Management System (QMS) in life sciences. MasterControl is a quality management system for regulated industries, integrating document control, change management, training, and quality event management. Its AI-enhanced features accelerate processes while ensuring compliance. The platform offers customizable workflows, rules-based automation, and streamlined document management with electronic signatures and version control. Training management automates scheduling, tracking, and competency assessment. Validation tools simplify implementation and updates, while analytics enable data-driven decisions. Native integrations connect quality processes across departments, creating a closed-loop system. Scalable for organizations of all sizes, MasterControl provides flexible package options. ## What is MasterControl Quality Excellence used for? [Quality Management](https://www.capterra.com/quality-management-software/)[Document Management](https://www.capterra.com/document-management-software/)[Document Control](https://www.capterra.com/document-control-software/) Overall rating Based on 527 user reviews Reviews sentiment Positive 93% Neutral 7% Negative 0% Pros & cons Integrated quality process platform Streamlined regulatory compliance tools Frequent technical problems disrupt work Cumbersome and inflexible reporting Starting price $25000 Other, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## MasterControl Quality Excellence alternatives Highest Rated [4.8 (118)](https://www.capterra.com/p/97557/QT9-Quality-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (128)](https://www.capterra.com/p/134050/Quality-Management-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (84)](https://www.capterra.com/p/192574/Dot-Compliance/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (54)](https://www.capterra.com/p/147317/PropelPLM/reviews/) Starting price $73.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/148577/MasterControl/alternatives/) ## Who uses MasterControl Quality Excellence? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Integrated quality process platform 93% positive reviews out of 59 Most reviewers find quality management connects core processes, increases efficiency, and supports company-wide quality initiatives. Michele O Quality manager, 201 - 500 employees. "I liked how MasterControl Quality Excellence makes quality management simple and efficient, with great visibility and automation." Frequent technical problems disrupt work 79% negative reviews out of 42 Most reviewers report recurring bugs, inconsistent updates, and unresolved technical issues that hinder daily operations. Johanna D Global Quality Performance Lead, 1,001 - 5,000 employees. "There seem to be incomplete configurations hidden around corners, especially at imports and exports which is obstructing full use of functionalities and essentially makes work less fluent or even risky from a data integrity perspective." Streamlined regulatory compliance tools 97% positive reviews out of 37 Most reviewers indicate compliance and validation features simplify meeting regulatory standards and maintaining audit readiness. Don N Associate director of quality, 201 - 500 employees. "In a sector where regulatory compliance (e.g., 21 CFR Part 11, ISO 13485) is paramount, Qx has revolutionized how we manage our extensive library of SOPs, work instructions, and batch records." Cumbersome and inflexible reporting 57% negative reviews out of 40 Some reviewers describe reporting as difficult to use, lacking flexibility, and requiring extra effort for meaningful insights. Abner P QA - eQMS SysAdmin, 501 - 1,000 employees. "Reporting still lacks flexibility for end users." Centralized document management efficiency 100% positive reviews out of 21 Most reviewers describe document control as streamlined, user-friendly, and effective for global, paperless management. Liz K Quality Control Specialist, 51 - 200 employees. "This program makes document control so much easier for my company." Complex and unintuitive navigation 59% negative reviews out of 34 Some reviewers find navigation confusing, requiring excessive clicks and training, making routine tasks unnecessarily complicated. Jeremy R Sr. Manager, SQA, 501 - 1,000 employees. "Navigation is not intuitive, and even routine tasks often require multiple steps or significant system knowledge." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions 4.4 (293) 84.98% of 293 reviewers that rated this feature as important or highly important You benefit from granular, role-based access, ensuring only authorized users handle sensitive documents. Reviewers appreciate the flexibility and security, though some mention managing many roles can be confusing and would like easier role assignment and better visualization. Document Management 4.6 (244) 91.80% of 244 reviewers that rated this feature as important or highly important MasterControl Quality Excellence offers automated workflows, version control, and document lifecycles, making compliance and collaboration easier. Users think it streamlines approvals, ensures traceability, and helps organize documents, though some find workflow customization and audit trail enhancements could improve. Document Storage 4.7 (231) 89.61% of 231 reviewers that rated this feature as important or highly important With this capability, you can securely centralize all documents, access any version for audits, and retrieve deleted files. Reviewers appreciate the easy search, clear organization, and reliable version control, though some mention batch imports with custom fields can be challenging. Electronic Signature 4.8 (224) 86.61% of 224 reviewers that rated this feature as important or highly important It gives you compliant, traceable sign-offs with a full audit trail, supporting remote work and regulatory needs. Reviewers appreciate the ease of use, regulatory compliance (21 CFR Part 11), and efficiency, but some wish for smoother SSO integration and fewer repeated sign-ins. Corrective and Preventive Actions (CAPA) 4.2 (168) 78.57% of 168 reviewers that rated this feature as important or highly important This aspect helps you coordinate, track, and standardize CAPA processes with customizable forms and workflows. Some reviewers find it valuable for trending and compliance, but others feel the workflow is complex, not always intuitive, and could benefit from more flexibility. Version Control 4.6 (187) 80.75% of 187 reviewers that rated this feature as important or highly important Track revisions and updates made to files and navigate between different versions MasterControl Quality Excellence 104 features You benefit from granular, role-based access, ensuring only authorized users handle sensitive documents. Reviewers appreciate the flexibility and security, though some mention managing many roles can be confusing and would like easier role assignment and better visualization. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage the process of evaluating documents or requests submitted for approval Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Create a targeted plan, schedule resources, and determine long-term goals for the audit process A record of all activities within the system, including user access, changes made, etc. Automatically create schedules based on business needs or employee availability and qualifications Material list of manufacturing parts and associated costs Define and maintain business rules that determine workflow capabilities and criteria Track and monitor efficient handling of all changes/transitions Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Record and track all relevant internal and external communications Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders This aspect helps you coordinate, track, and standardize CAPA processes with customizable forms and workflows. Some reviewers find it valuable for trending and compliance, but others feel the workflow is complex, not always intuitive, and could benefit from more flexibility. Process to track, record, and analyze expenses that occurred over the entire duration of a given project Track customer complaints from initiation through resolution Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Protect sensitive data for digital privacy Graphical representation of data Process of tracking logged defects (errors) in a product or service to create new versions to fix the error Collaborate on creating a product by sharing and adjusting designs through a shared portal Electronic signing method that validates the authenticity and integrity of a digital document Automated or logic-based workflows that assist in the creation of electronic documents Scan, move or upload electronic files within the software's repository Document Check-in/Check-out Management and control of the creation, approval, and distribution of documents and processes to ensure they meet industry regulations Custom forms to streamline repetitious aspects of a document MasterControl Quality Excellence offers automated workflows, version control, and document lifecycles, making compliance and collaboration easier. Users think it streamlines approvals, ensures traceability, and helps organize documents, though some find workflow customization and audit trail enhancements could improve. Review and analyze existing information across documents With this capability, you can securely centralize all documents, access any version for audits, and retrieve deleted files. Reviewers appreciate the easy search, clear organization, and reliable version control, though some mention batch imports with custom fields can be challenging. Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Transfer of data from one computer system to another It gives you compliant, traceable sign-offs with a full audit trail, supporting remote work and regulatory needs. Reviewers appreciate the ease of use, regulatory compliance (21 CFR Part 11), and efficiency, but some wish for smoother SSO integration and fewer repeated sign-ins. Receive and/or send email notifications for urgent updates, requests, or other information Guidelines for conforming to environmental laws, regulations and requirements Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Track and ensure quality of products in accordance with food and drug administration (FDA) act Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more Store, manage and track all forms in a centralized location Search for specific words or phrases within a document or database Manage and track all disruptions and incidents Ensure internal objectives and compliance with policies are met Track and manage inventory levels to maintain proper supply Guidelines set by the International Organization for Standardization Track and monitor processes/products to ensure they meet international standards developed by the ISO Identify and respond to unexpected problems or failures (ie. "negative events") Record and follow the progress of every issue Manage, maintain and track the performance of assets and equipment Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations Identify issues and deviations from specifications Manage risk that occurs from systems failure or inadequate processes Manage and track customer orders for goods, investments, or any other purchases Predict future data based on historical data sets Arrange tasks based on the level of priority or urgency Capture, organize and track product-specific data and information in a centralized location Plan and schedule the use of production resources Plan and coordinate all the resources, costs and time needed to execute assignments Systematic evaluation of various aspects of a project or service to prevent defects or issues Ensure that quality requirements and standards are met across production processes Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Receive data and information in real time Active reporting of data and metrics Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Track what was updated, who made the changes, compare two revisions, and revert or perform another revision Analyze potential risks across the organization Initiate collection and analysis of known risks Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Reporting of risks associated with specific actions, events, or entities Assess and score risks using risk matrices Identify and analyse the reasons behind accidents Plan daily routes to optimize employee scheduling and provide directions Identify and assess hazards to ensure the well-being of employees, assets, and the environment Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Track the status over time for a request, process, asset, or transaction Manage all supplier data and operations Qualify, select, and monitor supply chain partners Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track and document the history, application, or location of an item or activity Track employee/learner's progression through training programs The process of cross-checking new versions with previous copies to identify changes Track revisions and updates made to files and navigate between different versions The process of reverting to a previous version or state Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (526) 4.2 Based on 526 reviews ## Pricing Value for money 4.2 (428) [View pricing plan details](https://www.capterra.com/p/148577/MasterControl/pricing/) Basic $25,000 Other,Per Year It includes: - Document Management - Change Control - Analytics - Business Intelligence Value for money 4.2 (428) 4.2 Based on 428 reviews ## Integrations [ Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (491) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (491) 4.5 Based on 491 reviews ## User reviews Overall rating 4.5 Based on 527 reviews Filter by rating 5(298) 4(192) 3(35) 2(2) 1(0) Mentioned topic Sorted by most recent NH Nikolas H. Quality Engineer Medical Devices ### "Excellent eQMS!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 15, 2026 Overall, I am very pleased with MasterControl Quality Excellence and its ability to effectively manage documents and retain compliance. Pros MasterControl Quality Excellence is an excellent eQMS that provides a very easy-to-use UI/UX that effectively manages and maintains documents. Cons The customer support options are not as clear when compared to other service providers in the same industry. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Sean M. Data Analyst QA Medical Devices ### "A positive experience!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 13, 2026 My overall experience has been positive. Despite some of the minor cons I had, I was always able to get my job done and make it work for my company in a way that give me peace of mind that everything will run smoothly. Pros I'm a fan of quality excellence. It's easy to use and makes sense for our organization. Have the regulation in our quality process makes all the difference. We're small and just getting started, having gotten set up in such a short amount of time getting this implemented helped tremendously with taking one more thing off our plate. Cons There are some cons but mostly just program things I do not like or wish I could change. Working with things like AQEM a lot, I have certain ideas in mind that would work great for the specific scenario I'm in but aren't always within the realm of capabilities on MC. There are however some new additions I was made aware of coming soon that solve some of these problems! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SA Sheshank A. Director Biotechnology ### "Decent eQMS with room for improvement" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 6, 2026 It's a decent Electronic quality management system with room for improvement especially in areas such as Supplier, Audit management Pros Documents and Training Modules are straightforward and easy to use. The ability to capture multiple quality modules in a single solution. Cons Supplier, Audit modules have several limitations and are not user friendly. Users complain about searches too. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WW Wendy W. QMS Administrator and Document COntrol Pharmaceuticals ### "QX for Pharmaceutical and Healthcare Companies" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 17, 2026 Our overall experience with Master COntrol Quality excellence is great. We would reccomend this a lot. Pros We really like how it puts everything together. We like being able to see different metrics on things. Cons There really is not anything that we dislike. It is good overall and functions well. Perhaps the end user training could be a btit more. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Marco B. IT Senior Application Specialist Biotechnology ### "Reliable Quality Management, but Implementation Can Be Challenging" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 16, 2026 MasterControl Qx is a solid and compliance‑focused quality management system that delivers strong collaboration and form management features. However, the platform could benefit from improved usability, quicker bug resolution, and more competitive pricing. It’s a great fit for organizations with strict regulatory requirements and structured internal processes. Pros What I liked most about MasterControl Quality Excellence is its strong focus on compliance and its ability to streamline collaboration across teams. The system provides clear, structured workflows that support efficient task management and full traceability. I especially appreciate the ready‑to‑use digital forms, which are already designed around industry‑standard processes and allow teams to start working immediately without lengthy configuration. Cons The main limitations I experienced with MasterControl Quality Excellence are related to usability and system stability. The interface can feel unintuitive for new users, requiring more training than expected to become fully comfortable. Additionally, some modules still show occasional bugs or inconsistent behaviors that slow down daily operations and require follow‑up with support. Implementation can also be time‑consuming due to the complexity of the platform and the level of coordination needed across teams. Switched from [TrackWise](https://www.capterra.com/p/39788/TrackWise/) Changing from on-premise to SaaS system. Alternatives considered [Veeva QualityOne EQMS](https://www.capterra.com/p/178567/Vault-Quality-Suite/) Reasons for choosing MasterControl Quality Excellence I chose MasterControl Quality Excellence because it offers a strong balance between functionality and value for money. Compared to other solutions, it provides ready‑to‑use, industry‑standard workflows and forms that reduce implementation time and costs Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PV Premlata V. Quality Lead, Corporate Quality Pharmaceuticals ### "Overview Qx " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 October 9, 2025 I’m overall satisfied and looking forward as partners to continuously improve it for Fit for purpose now and future. Pros Configurable aspect of the application helps to scale it. It can be used for various different site/ business needs, Linking between the records control design between roles is easy to manage. Cons User interface where we have to click and click to get to the main thing we are looking for. Risk module not publishing PDF to be shared with stakeholders, Audit module looks outdated where the similar products in the market have better interface. Reports generation is a tedious task even with Insights. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EM Esdras M. Sr associate quality engineer Alternative Medicine ### "Advancing quality " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 October 9, 2025 It has a lot features that we use to advance our QMS. I would like to see more features for regulatory. Pros I like that there are option for our quality implementation. This will help us advance our quality implementation Cons Ease of use in terms of qms advancement . I want to see more options for training in the program itself . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Andrew S. Manufacturing Data Analyst Pharmaceuticals ### "Great tool for those who put in the effort. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 9, 2025 Master control is a really powerful tool when built out correctly. It's dangerous to just pull it "off the shelf" but if you work to make it as best it can be it's a vital part of my workflow. Pros I like the secure document management. I am especially interested in our paper records in my work and master control helps keep them in one place. Cons It can be slow at times, which isn't ideal for my use case. I'd really like to see some tech improvements to make it more seamless. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VP Victor P. Vice President, Business Operations Hospital & Health Care ### "Improved compliance " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 9, 2025 The whole MC team has been amazing to work with. Their attention to detail is amazing and they made it so easy to get us up and running. Pros Documents and training has been instrumental in bringing up our HIPPA compliance by having an organized central repository with change control functionality. It brought up our compliance to 93% which is the highest compliance rate ever during my 15 years of being with the company. Cons Qx is a great application but I would like to see an option to allow end users that may not necessarily need to be in MC daily have an option to have a read only view of documents. Currently we are printing out certain policies which in a way is going backwards. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RN Raul N. Director of IT Hospital & Health Care ### "Powerful QMS Platform, but Setup Requires Time" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 October 9, 2025 Once configured, MasterControl Qx runs smoothly and ensures we meet regulatory requirements with confidence. Excellent support and reliable system uptime. Pros Very strong in compliance management, audit readiness, and documentation control. Customizable workflows allow for efficient quality processes across departments. Cons Setup and validation require dedicated resources. UI could be more modern and intuitive. Navigation isn’t immediately intuitive for first-time users. Custom report creation can be confusing without training. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)