# Page 10 | MasterControl Quality Excellence Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is MasterControl Quality Excellence the right Quality Management solution for you? Explore 526 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148577/MasterControl/reviews --- MasterControl Quality Excellence 4.5 (526) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of MasterControl Quality Excellence ## Showing most helpful reviews Showing 226-250 of 526 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MK Matthew K. Quality Systems Manager Pharmaceuticals Used the software for: 2+ years ### "Great EDMS for our time" September 1, 2021 5.0 Pros Obviously the Documents module is our primary area of use and it works great! The Training module is fantastic and serves us well. We are looking forward to adopting several other modules that will further help our company progress even farther into the future. Cons There are always nit-picky preferences that interfere with some of the functionality. But overall, there are so many more pros than cons with MasterControl. Review Source VW Vivian W. Document control specialist Medical Devices Used the software for: 2+ years ### "Review of MasterControl document module and processes module" October 18, 2023 5.0 Very powerful eQMS system and looking forward the AQEM to be implemented Pros Being able to create form and design the workflow to reflect the real process is such useful tool and help QA and RA departments a lot in my company. Also great job in the annual upgrade! The updates in each year make the Mastercontrol easier for users to use and be able to do more functions in a better way Cons There are too many steps and clicks if linking the document to e form is required Review Source SC Simon C. Training Lead Biotechnology Used the software for: 2+ years ### "MasterControl, your one stop shop for quality & compliance " May 10, 2023 5.0 Overall the user experience with MasterControl Quality Excellence has been a positive one, the product continues too evolve and I am proud to be part of that journey, the folks at MasterControl are awesome. Pros The fact that we have both training and documentation under one roof is bay far the most impactful thing about MasterControl Quality Excellence. Cons Whilst MasterControl has many redeeming features, the report functionality would benefit from some updates. Review Source JT Jonathan T. L&D Manager Hospital & Health Care Used the software for: 2+ years ### "MasterControl User Feedback" September 14, 2023 4.0 Overall experience is good! Their customer service is definitely top-notch. Pros It's definitely a great quality compliance QMS that helps to control the quality. Everything has a record and cannot be simply removed or revised without a reason or explanation which makes it easy for auditing purposes. Cons Ease of use. I think this is the downfall of MasterControl Quality Excellence. The system itself is not intuitive and sleek. It's definitely a system designed based or how an engineer thinks but not so much of a normal everyday user will be using. User Experience (UX) is extremely important as more people are using digital applications and platforms. Alternatives considered [Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/)[Cornerstone LMS](https://www.capterra.com/p/150446/Cornerstone-LMS/) Review Source BP Benjamin P. Application Support Manager Retail Used the software for: 2+ years ### "Mastercontrol Qx" September 7, 2023 5.0 a huge step forward for the business, we went from 12 local QMS to a single gloabl QMS Pros the ease of the implementation, the team from MasterControl were a great support.The system itself is very intuitive and easy to use for end users Cons throughout the system there are some inconsistencies between screens for example on some you have a back arrow on others you have to click cancel Reason for choosing MasterControl Quality Excellence we felt MasterControl had more experience than Veeva and this was confirmed during implementation Review Source MM Mari M. Director, EDMS Hospital & Health Care Used the software for: 2+ years ### "MasterControl is the Best!!" October 25, 2022 5.0 Pros I have been a MasterControl SysAdmin for 7 years. I have seen so many enhancements to the software over the years and always excited for where the future of MastetControl. is going. Cons Every company utilizes MasterControl to best fit business needs. As a customer there may be some features that I would like to see added but it may not benefit other companies. Through MasterControl’s Hackathon event, MasterControl customers can collaboratively make suggestions for systems enhancements that can be executed by the developers in 48 hours. It is amazing to see this done. Review Source EN Elle N. Quality Compliance Specialist Pharmaceuticals Used the software for: 2+ years ### "Qx related review" October 17, 2023 4.0 The ease and access is there. It would be nice to be able to report the data from forms to be able to properly elevate, evaluation and provide a accurate risk assessment Pros The accessibility to launch and fill out forms for events. Cons How forms aren't able to customize per site. As every site is different from one another. Review Source NG Nathan G. Quality Department Manager Pharmaceuticals Used the software for: 2+ years ### "Document and Training Management Improvement from Paper-Based System" March 8, 2024 5.0 Pros Electronic records for training and document management have allow us to move through ISO and client audits in less than half the time required prior to implementation Cons Certain solution (FBS) forms are clunky and difficult to program. Initiated workflows are not readily changed to respond to structural changes within an organization. Review Source JH Jennifer H. Application specialist/director of quality Medical Devices Used the software for: 2+ years ### "Excellence across the board." October 17, 2023 5.0 I’m a huge fan of MasterControl and excited for the new options coming. Pros Ease of use moving from sections and sharing documents. Cons Difficult to attach multiple documents in projects Reason for choosing MasterControl Quality Excellence It’s the industry standard and most approved by the fda Review Source EH Ed H. Sr Manager Quality Systems Pharmaceuticals Used the software for: 2+ years ### "MasterControl Works" October 25, 2022 5.0 Overall experience with Qx has been excellent. Implementing most of the quality event forms had been relatively easy and end users have expressed having a good experience using the system. Pros I like how easy the software is to use for end users. It is also set up to be easy for admins as well. Cons The only con is that some of the features aren’t configurable for admins, so there are a lot of workarounds needed. Alternatives considered [Veeva QualityOne EQMS](https://www.capterra.com/p/178567/Vault-Quality-Suite/) Reason for choosing MasterControl Quality Excellence Feedback from other customers who used MC recommend it. Review Source BJ Brenda J. IT Analyst Medical Devices Used the software for: 2+ years ### "IT JUST KEEPS GETTING BETTER!" December 17, 2020 5.0 I have been working with MasterControl since 2/2011, v9.3. I cannot say enough about the support I have received over the years - you have an excellent team and I am grateful to them for all of their help. The support team goes above and beyond. I have found that more than 90% of this application to be user friendly and easy to navigate. And as I mentioned earlier, MasterControl continues to evolve and it just keeps getting better. Pros MasterControl is always evolving. I am so excited to learn that Power Bi will be embedded as Insights into MasterControl. The combination of these two products will make your users reporting experience so manageable. I love that our user voices are heard, even for the small things like adding the copy feature to user profiles. Cons We are on 2018.3, so not on the cloud yet. I am working to better manage our upgrades. I was disappointed when the dashboard feature was taken away. And jReports is totally not user friendly. I use it but the rest of my users just turn up their nose and ask me to create reports for them. Because of this struggle I have been creating reports in Power BI. Reason for choosing MasterControl Quality Excellence As mentioned above, I am unable to answer this question. The VP involved in that selection is no longer with us and I was hired shortly after the purchase. Review Source Rachael B. Quality Engineer Pharmaceuticals Used the software for: 2+ years ### "MasterControl - Where Quality Changes Everything" May 14, 2020 4.0 Pros We have been using the Audit, Process, Documents and Training modules and find the interconnection between the modules to be the most useful functionality that we did not see with our other systems. MasterControl is easy to use and in most cases is intuitive in terms of the workflows and visibility to end users. The MasterControl Support team have been one of the best I've worked with and they will work quickly and effectively to ensure any issues are resolved and applicable feedback given. Cons Analytics / Reporting has been one of our main pain points and although there are many reports across the system and modules which show individual elements etc, there are not many reports which contain a full data set of information needed especially in terms of Training or Process reports. We also have some wishes for future enhancements to the software and this is where the MasterControl User Voice forum comes in most handy where users can submit ideas for enhancements as well as vote on other use voices. Review Source Marianne L. Founder, Primary Consultant Pharmaceuticals Used the software for: 2+ years ### "Great eQMS !" October 25, 2022 5.0 Excellent Pros Interconnected quality systems for full QMS management Cons The time needed to implement new modules Alternatives considered [TrackWise](https://www.capterra.com/p/39788/TrackWise/) Reason for choosing MasterControl Quality Excellence Breadth of quality systems for connectivity Review Source Joanne F. Clinical Analyst Hospital & Health Care Used the software for: 2+ years ### "MasterControl Quality Management system" January 21, 2020 5.0 MasterControl has allowed us to replace book shelves of policy binders, file cabinets of employee training and competency forms. Staff can all access the same document at the same time instead of waiting for the binder to be free. Regulatory requirements are easy to track within the system. Pros This system is flexible enough for a any regulated industry. It includes a document management module, employee training module, Quality module that included Deviations, CAPA, Change Control, non-Conformance; Quality, risk management, etc. Cons The suite of modules has not been certified as HIPAA compliant, except for the Documents module. Full HIPAA compliance is on their timeline for 3rd quarter 2020. Reason for choosing MasterControl Quality Excellence MasterControl provided the most flexibility as we needed to implement a document management & quality system in a variety of clinical and non-clinical healthcare departments. Each department needed different standards and is regulated by different organizations. Some manufacture goods, others do not. Review Source DV Deanna V. Q&R Manager Medical Devices Used the software for: 1-2 years ### "Implementation of Doc and Training" December 18, 2020 5.0 We had a paper training process and used PDM for document control, which was not ideal because the user had access to prior control document revisions. Once we were able to inventory our procedures and forms, we were able to implement a solution that is long term sustainable We know we hit the jackpot, when the \[SENSITIVE CONTENT HIDDEN\] of the company said that was able to do training very easily because the document was attached to the training. He didn't need to attend training on how to use the software to figure out how do complete his procedure assignment training. Pros 1) For the user, it was very easy for the user to complete training. Steps are very intuitive 2) Implemented a document control solution that prohibited certain users from seeing archived versions of the documents. 3) each to find document by searching by datacard elements Cons didn't set up data card structure as best that we could. Alternatives considered [TrackWise](https://www.capterra.com/p/39788/TrackWise/) Reason for choosing MasterControl Quality Excellence functionality Switched from [SolidWorks Enterprise PDM](https://www.capterra.com/p/92707/SolidWorks-Enterprise-PDM/) paper controlled process for training and change control that was not regulatory compliant and couldn't be sustained. Review Source JA Jessica A. Quality Engineer Medical Devices Used the software for: 2+ years ### "Training Needed" September 22, 2023 3.0 Documents are usually on hold if approver takes time to sign off. Pros Just to sign off documents for approval. Cons Document search difficulties. Releasing documents was tough due to collaboration process. Too much steps to end collaboration. Review Source TW Tasha W. Associated Manager Quality Assurance DS Biotechnology Used the software for: 2+ years ### "Much improved " October 17, 2023 5.0 Pros The way the workflow flow is easier to navigate. Cons Not enough tools to choose from the Capa form. Review Source BC Babs C. Lead Analyst Pharmaceuticals Used the software for: 2+ years ### "MasterControl's Robust InfoCard System Shines, While JReports Falls Short in Managing Large Datasets" January 25, 2024 3.0 Pros MasterControl offers a robust InfoCard system that spans across various modules, enhancing the overall user experience. Document InfoCards effectively consolidate document files and associated metadata, providing a comprehensive overview, including document number, type, subtype, and custom fields Cons Unfortunately, my experience with jReports leaves much to be desired, particularly in its ability to handle large volumes of data. As someone who regularly deals with datasets comprising millions of lines, I found JReports to be quite inadequate in meeting the demands of such extensive data processing. Review Source KE Kian E. Systems Admin Biotechnology Used the software for: 6-12 months ### "Kian's Awesome Review" October 17, 2023 5.0 Pros Easy to use, but difficult to build and implement coming in with little to no background. Cons We are still working on building our product fully to learn the things we would like to see Review Source VR Verified Reviewer Project Manager Medical Devices Used the software for: 2+ years ### "MasterControl Review" October 18, 2023 4.0 Pros Document control & storage. Ability to create and configure process eForms. Cons Lack of continuous improvement of older , but critical, modules. Review Source MH Martin H. Senior Process and project specialist Pharmaceuticals Used the software for: 2+ years ### "Daily user" May 11, 2023 4.0 Pros Well designed fbs processes. Logical workflow. Cons Customisation of FBS modules could be better. Implementation on multiple sites (languages) can be challenging. Review Source Cole H. Quality Assurance Manager Medical Devices Used the software for: 2+ years ### "MasterControl Pros" April 18, 2023 5.0 Overall great experience with a great support staff. Pros Easy to validate and great for compliance Cons No major sore points. The search is sometimes difficult but is being updated soon Review Source AK Abigail K. Quality Systems Specialist Pharmaceuticals Used the software for: 6-12 months ### "Difficult Implementation but adjusting" October 18, 2023 4.0 It has been mixed. We had a bumpy implementation process and the workflows recommended didn’t work well for us on initial roll-out. We’ve done some post implementation optimization of them and the end users have at this point adjusted to the new system. Pros Search functionality allows a high level of granularity relatively easily Cons Our implementation was difficult and there were surprises in what was included and not Review Source OH Olivia H. Technical Livrarian Defense & Space Used the software for: 1-2 years ### "Greatly improved our training" October 17, 2023 4.0 Overall it has greatly improved our visuals for all document and training records we know who has what, when and for how long they have had it. Allowing us to push processes and accurate documentation forward Pros The training module has allowed us to keep more accurate track of our training and the expectations of our employees Cons I do find it to be a bit cumbersome for our every day users. It is not always intuitive and that has causes some problems with our users. Reason for choosing MasterControl Quality Excellence They offered growth that we could not get out of other products Review Source LC Laura C. QA officer Pharmaceuticals Used the software for: 2+ years ### "Great choice for switching to paper less system" May 11, 2023 4.0 Pros Most usefull is the overview of all processes with one click away, visbility of the past trends, and tracking part of similar events; in a nutshell, the Quality Excellence accomodates all data integity and regulatory requirements, in a way that makes it suitable for any GMP environment. Cons Less options to customize fileds and connectivity with other modules. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.