# Page 12 | MasterControl Quality Excellence Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is MasterControl Quality Excellence the right Quality Management solution for you? Explore 526 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148577/MasterControl/reviews --- MasterControl Quality Excellence 4.5 (526) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of MasterControl Quality Excellence ## Showing most helpful reviews Showing 276-300 of 526 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BG Brenna G. Quality Engineer Medical Devices Used the software for: 2+ years ### "I heart MC" October 26, 2022 4.0 Pros I love that MasterControl works toward being a one stop shop for everything quality. Cons Troubleshooting can be difficult with less tenured front line service staff. Alternatives considered [TrackWise](https://www.capterra.com/p/39788/TrackWise/)[Octave Reliance](https://www.capterra.com/p/172042/Quality-Management-Software/) Reason for choosing MasterControl Quality Excellence Ease of use Review Source TA Tiffany A. Sr. Manager, Global Quality Compliance Biotechnology Used the software for: 2+ years ### "Nelson Labs Review" October 17, 2023 5.0 Pros Ease of use and control of documents. User management and vault rights. Cons Additional laboratory validation options; method, process, equipment, etc. Review Source SL Sam L. Quality Engineer Medical Devices Used the software for: Less than 6 months ### "Sam Liang" October 17, 2023 5.0 I am very satisfied with MasterControl and it’s potential Pros Quality may sound easy but in the end there are so many factors to it and MasterControl let’s us organize that Cons The insights makes it difficult to showcase for audits because it’s very slow Review Source LD Luis D. System Admin Food Production Used the software for: 1-2 years ### "Best Tool System " October 17, 2023 5.0 Pros All improvements and construction of new options. Cons All hubs are designed to supply the companies needs. Review Source LG Lindsey G. QA Supervior Biotechnology Used the software for: 2+ years ### "Quality Excellence Review" October 18, 2023 5.0 Pros Like that workflows naturally mirror our quality processes Cons Wish action item completion dates would automatically populate in capa Alternatives considered [TrackWise](https://www.capterra.com/p/39788/TrackWise/) Review Source Yasmine D. Sr. Quality Systems Specialist Biotechnology Used the software for: 2+ years ### "Cusotmize Customize Customize!" February 4, 2019 5.0 MasterControl has enabled our business to automate processes and capture electronic training and document approvals saving time and money and empowering end users to take control over their documents and processes. Pros I have been using MasterControl since 2004 and love the customization options available to me and my end users. You can customize just about anything in the system and make it your own. As a system administrator, its my job to deliver a product to my end users that is easy to use and that meets all of their needs and MasterControl gives me that ability. Cons MasterControl works best in Internet Explorer and has hiccups in other browsers, which tends to cause some confusion with end users. Review Source AS Abby S. Analyst Hospital & Health Care Used the software for: 2+ years ### "Document Mgmt ease with MC" October 25, 2022 5.0 The first and best system I’ve encountered. Pros It has transformed the Clinical Labs. Losing revisions is a thing of the past. Cons JReports for reporting is cumbersome and difficult. Review Source AC Angelica C. Quality Assurance Officer Chemicals Used the software for: 2+ years ### "Great electronic QMS but some aspects can be improved to make it more user friendly" September 11, 2023 4.0 Pros Training module with full traceability of history of exam results, completed dates etc Cons It's hard to navigate to items that you want to view such as training history, past exam results, document history. Review Source JR Jennifer R. Corporate Quality Systems Manager Pharmaceuticals Used the software for: 2+ years ### "Well designed system" October 25, 2022 5.0 Pros Easy configuration and compliance to regulatory requirements Cons Reporting and lack of dashboards to display company metrics Review Source LR Lisa R. QA specialist Pharmaceuticals Used the software for: 2+ years ### "Great if you stay updated on the recent reeased" October 19, 2023 3.0 Pros The customer support team is great always trying to find an answer! Cons Security features making it challenging for government to update Review Source JS Jan S. Qa officer Pharmaceuticals Used the software for: 2+ years ### "Fagron Master Control " May 10, 2023 4.0 Its a system which helps you to solve daily issues Pros It is very easy to learn and complete for a quality system Cons Some times you have to click to much to get to the wanted information Reason for choosing MasterControl Quality Excellence It was a company decision Review Source MJ Meredith J. Assistant Director of PI & Regulatory Compliance Hospital & Health Care Used the software for: 2+ years ### "Excellent Product for Regulatory Compliance" October 17, 2023 5.0 I am a new sysadmin and am learning the process! The support team has been incredible in both my transition, as well as our transition from 2018.3-2023.3. Pros This has been imperative for document control and retention. Allows ease of use, compliance and availability for inspections from our regulatory agencies. Cons Currently I am very pleased with MC Quality Excellence! Review Source KM Kayla M. Product Development Manager Medical Devices Used the software for: 2+ years ### "MasterControl is Quality " October 17, 2023 5.0 Pros Mastercontrol makes quality control, traceability, and documentation so much easier. Training, document storage, and change requests are the best part. Cons Eforms and the lack of customization. However, as an early adopter of AQEM great things are on the horizon for MC with regards to customization and quality event forms. Review Source TB Tracy B. Corporate Quality Pharmaceuticals Used the software for: 2+ years ### "Great Software" October 25, 2022 5.0 Really like the tool Pros Easy to use, configurable and scalable. Without needing to do too much customization! Cons Some features are limiting and she be configurable by admins (I.e. changing user passwords) Switched from [TrackWise](https://www.capterra.com/p/39788/TrackWise/)[SmartSolve](https://www.capterra.com/p/106668/SmartSolve/) Global harmonization Review Source DB Daniel B. Director of QA & RA Medical Devices Used the software for: 1-2 years ### "MasterControl" October 18, 2023 5.0 Pros Seamless control of documents and QMS, training Cons Search could continue to be improved, cost of MX Review Source SS Susan S. QA Consultant Pharmaceuticals Used the software for: 2+ years ### "SysAdmin review" October 1, 2023 5.0 I enjoy using MasterControl but I do wish there was a way to change dates and owners of Action Items. Pros I like the ease of searching for documents and open tasks Cons The workflows tend to be cumbersome - especially for the process module. Review Source LC Lorraine C. Document Control & Training Specialist Medical Devices Used the software for: 6-12 months ### "Lori Survey for MasterControl Quality" October 19, 2023 5.0 Excellent Pros Ease of use and the organization through workflows and proper approvals Cons Don't really have complaints yet, new to service Alternatives considered [dls | capa](https://www.capterra.com/p/10003336/CAPA-Management/) Reason for choosing MasterControl Quality Excellence Best of reviews, team voted Review Source JC Jodi C. Quality Manager Facilities Services Used the software for: 2+ years ### "Review" October 17, 2023 4.0 Great Pros Great tracking for documents and revision Cons Needs better reporting then j reports in program Review Source VR Verified Reviewer Director of Quality Medical Devices Used the software for: 6-12 months ### "Awesome Solution!" October 17, 2023 4.0 Excellent solution to our document control and training needs Pros Ease of deployment and the way addresses needs Cons Simplicity of use, features offered, compatibility with our business Reason for choosing MasterControl Quality Excellence Features Review Source VR Verified Reviewer Quality Specialist II Biotechnology Used the software for: 2+ years ### "Admin Rating" October 26, 2022 5.0 Pros End user functionality has improved over versions and allowed for easy interface. Cons PDF publishing can at times be delayed if packet tasks are larger. Review Source SW Shawnna W. Quality Systems Supervisor Medical Devices Used the software for: 2+ years ### "Recommend intuitive all in one QMS" October 17, 2023 5.0 Pros All in one QMS system very customizable Cons Reports , metrics , system glitches, jreports Review Source JS Jake S. Regional Operations Many Medical Devices Used the software for: Less than 6 months ### "My First Experience " October 17, 2023 5.0 Customer success team has been really awesome to work with. \[sensitive content hidden\] in training have been amazing. \[sensitive content hidden\] and implementations went above and beyond and retraining, and helping us understand things during configuration. Pros Controls of documents and training. Our organization did not have all of these critical components in place. Cons There is so much to understand that, without specified training and industry experience, it was difficult to navigate. It’s not a bad thing to have all these capabilities. Just learning them can be difficult. Reason for choosing MasterControl Quality Excellence It best fit our needs. Review Source MS Megan S. Compliance engineer Medical Devices Used the software for: 2+ years ### "Doc control and Training Review" October 17, 2023 5.0 Overall good- when we’ve run into issues, MC support has been very helpful in addressing them Pros It’s user friendly and easy to navigate Cons We’ve had a rough time with APIs with some of our existing systems. The J-report functionality also appears to be a bit limited Review Source KA Kiranmaye A. Sr. Quality Assurance Specialist Pharmaceuticals Used the software for: 1-2 years ### "MasterControl is excellent for Document and Training Module" October 17, 2023 4.0 Feel little complicated. Pros Good for repository and version control. Cons Creating organizers is complicatedFBS forms functionality is not user friendly Reason for choosing MasterControl Quality Excellence Supplier module Review Source MR Melba R. Quality Program Manager Government Administration Used the software for: 2+ years ### "ORA User" October 17, 2023 5.0 Benefits in identifying issues and documenting investigations and CAPA. In addition to the Integration of custom forms. Pros Integration of Data and the ability to use the different modules Cons Jreports functionality do not include dashboards Review Source Talk to a Capterra advisor for free and get results within 15 minutes.