# Page 13 | MasterControl Quality Excellence Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is MasterControl Quality Excellence the right Quality Management solution for you? Explore 526 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148577/MasterControl/reviews --- MasterControl Quality Excellence 4.5 (526) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 13 - Reviews of MasterControl Quality Excellence ## Showing most helpful reviews Showing 301-325 of 526 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AR Armando R. QC Supervisor Medical Devices Used the software for: 1-2 years ### "MC Review" November 27, 2023 5.0 Pros Less human errors/corrections due to legibility. unable to misplace a document/record, like you would paper records. Cons does not have a hard stop, when a step fails and or is out of specifications. it would allow the user to continue and complete the job. Review Source KS Kate S. Sr Manager Pharmaceuticals Used the software for: 2+ years ### "MasterControl Review" October 25, 2022 5.0 We have had an amazing experience with MasterControl. We can ALWAYS count on the team to work us through any situation. Pros Integrated solutions, collaboration with MasterControl. Cons Reporting constraints - would like the ability to create my own joins between tables and access fields that are not available through the standard datasets. Review Source MB Mitchell B. QA Compliance Auditor Pharmaceuticals Used the software for: 2+ years ### "Supplier Module" April 17, 2020 5.0 Overall not a bad experience. Wish the cost for classes was a bit less. Pros The supplier module, if set up correctly, allows the firm to set up all the various suppliers and link them to one another. The linking feature allows us to build a picture of the supply chain. Be sure to set up specific "Infocard" numbering schemes that match the various suppliers. For example, "Manufacturer-0001", "Vendor-0003", "Packager-0004". This way, when you link the infocards, you will immediately know the the entity is prior to opening the infocard. The ability to add custom fields is absolutely critical. Cons The contacts field needs a persons title field. Currently have to add the title next to the name of the individual which does not contain enough characters. Review Source CW Catherine W. Project Manager Research Used the software for: 2+ years ### "Wright " October 17, 2023 5.0 Pros Quality control, training connection, ease of use, new streamline facades Cons We have trouble with creating reports and building new reports for our use. Reason for choosing MasterControl Quality Excellence Ease of use/configuration ability Review Source Mitchell B. Project Manager QA Pharmaceuticals Used the software for: 2+ years ### "MasterControl" October 26, 2022 5.0 Pros Templates are very useful for the audit module Cons The MOC process is much to difficult to use. Review Source JZ Jared Z. Quality Director Biotechnology Used the software for: 2+ years ### "MasterControl is a very good QMS solution" November 21, 2022 5.0 Overall, I'm very satisfied with MasterControl Pros MasterControl is easy to use and has great functionality Cons Some functions are not as straight forward as they could be, and somewhat counter-intuitive Switched from [Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/) MasterControl was cheaper, and had training already integrated into the system. Review Source SM Shawna M. Quality Coordinator Government Administration Used the software for: 2+ years ### "MC Review" October 27, 2022 5.0 Pros User interface and ease of use for our users. Cons Lack of government platform options. May be a good idea to have a government platform option with the minimum requirements needed. We tend to leave many fields blank in process forms. Review Source HR Herman R. Quality Manager Medical Devices Used the software for: 1-2 years ### "Quality Manager" September 9, 2023 5.0 We are integrating a lot of manual and paper records and this is a lot better. Pros Adaptable to any manufacturing operation Cons YOu have to open new tabs for any new search you want to make to not lose the previous window Reason for choosing MasterControl Quality Excellence better on document management. Review Source SB Star B. Director of Quality & Regulatory Compliance Pharmaceuticals Used the software for: 1-2 years ### "PCCA Quality Review" October 17, 2023 4.0 Pros GMP docs are centrally located and searchable. Cons At times difficult to search for docs, before enhanced search. Reason for choosing MasterControl Quality Excellence Customer service Review Source YN Yumi N. Sr. manager Quality system admin Biotechnology Used the software for: 2+ years ### "Great qms to have" October 17, 2023 4.0 Overall has been great. Much more effective than the paper system. Pros I like the ease of use of the system and how everything is integrated. Cons The fact that we can't easily customize the system is my least favorite Review Source AG Amber G. Quality manager Government Administration Used the software for: 2+ years ### "Great product " October 27, 2022 5.0 I really like the ability to store all the information in one place. Pros I really like the ease of use of MC and how everything is linked together in the system. Makes it easy to put everything together in a nice package. Cons Sometimes the searching features are harder to use. Review Source MA Mason A. Training Coordinator Biotechnology Used the software for: 1-2 years ### "My review" October 17, 2023 5.0 Pros Doc control and organizing documents. The job codes and courses are cool Cons Bugs really throw off the flow of work and I wish we could work in multiple tabs Review Source EF Emma F. Complaints Manager Hospital & Health Care Used the software for: 2+ years ### "MasterControl review" May 11, 2023 4.0 The digitalisation of our eQMS has been critical to business continuity, particularly during a global pandemic Pros It’s broad spectrum of applications. And the customer service is excellent Cons Some aspects aren’t as intuitive as we’d like, which makes end user adoption more difficult Reason for choosing MasterControl Quality Excellence It’s compliance level with FDA Review Source SL Selena L. Sterility Assurance Associate II Biotechnology Used the software for: 2+ years ### "Review of Qx" October 26, 2022 5.0 The Qx experience was amazing, wish the search function can be more easy to use or all relevant search can show up.The report function isn’t too intuitive as well Pros I like the system interface and ability to link different info cards together Cons It’s hard to navigate within the search option, not all relevant info card show up Review Source VE Vanessa E. Master control system administration Pharmaceuticals Used the software for: 2+ years ### "Excellent " October 17, 2023 5.0 Pros Compliant , reliable, easy to use, somehow flexible Cons The technical collaborations could be more user friendly Review Source AP Ashley P. Quality Systems Manager Medical Devices Used the software for: 2+ years ### "MasterControl QMS" December 17, 2020 4.0 MasterControl has helped cut back on the burden of a paper-based system across many areas of the business. We are continuously looking for ways to move our existing paper processes into the MC digital platform! Pros Product is user friendly and was easy for the end users to adopt. The electronic document management process has streamlined our internal processes taking them from 100% paper-based into the digital platform. Cons Classroom functionality does not integrate well with our business as it currently exists, we hope to see expansion on that platform in future upgrades. Additionally, jReport has been a challenging adjustment as there are numerous instances where reports lose functionality as well as the limitations pulling data from module to module. Review Source DL Debbie L. Senior Quality Officer Pharmaceuticals Used the software for: 2+ years ### "Quality Changes Everything" May 15, 2020 5.0 We are currently upgrading from and older version of MasterControl to their new cloud based offering and the updates to the training module will make keeping track of employees training status much quicker and easier. Pros The user interface makes this software so much easier to use than others that I have tried, even the most technophobic people in our organisation are willing and able to get on with MasterControl Cons There are a couple of areas where we would like to hide or remove buttons so that they don't confuse the end user, but I'm sure these suggestions will be looked at the way MasterControl evaluate all customer feedback and will eventually be implemented. Alternatives considered [Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/)[Ideagen Quality Management](https://www.capterra.com/p/155354/Ideagen-Quality-Management/) Reason for choosing MasterControl Quality Excellence Offered everything that we needed in a much cleaner and easier to use package Review Source BS Betzaida S. IT QMS Manager Biotechnology Used the software for: 2+ years ### "MC Review" October 17, 2023 5.0 Very good Pros Ease of use , end users love it! Improve every day life. Cons Search capability needs improvement . Users still concern with results Review Source BW Bryan W. Sr Document Control Specialist Medical Devices Used the software for: 1-2 years ### "Innovative Health Qx Review" January 17, 2024 5.0 Pros Having everything in one place and the way the modules all tie together Cons Some things don't work intuitively and can be clunky Review Source DW Donna W. Document Control Specialist Biotechnology Used the software for: 2+ years ### "You get what you put into it" October 27, 2022 3.0 System is good but can require a lot of workarounds. Not as intuitive or user friendly ad it could be. Pros Great system for training compliance. Allows us to effectively track training compliance Cons Some difficulty with assigning classroom training. Cannot select more than one trainer at a time Review Source YB Youssef B. CSV ENGINEER Food Production Used the software for: 2+ years ### "Mastercontrol" May 10, 2023 4.0 Pros DMS is a tool that help corbion to manage documents Cons Audit module not user friendly…mobile phone is not working Review Source RJ Robin J. QA Documentation / Systems Manager Food & Beverages Used the software for: 2+ years ### "Completely Connected" December 17, 2020 5.0 Having training tied to the SOP and linked to the Production Records for real time verification. Pros MasterControl has allowed processes and documentation to be connected across the platform. Meaning I can connect a customer complaint to the CAPA and the CAPA to the SOP and the SOP to the training that satisfied the preventive action developed from the complaint. Cons Audit Module could use a makeover. Does not function like the newest features. I know it has the possibility of being great. Reason for choosing MasterControl Quality Excellence User ability to configure to support our business needs with the need of a programmer for basic workflows. Also the ability to control user access to what they can and can not see or do. Review Source LL Luz L. QA Manager Medical Devices Used the software for: 2+ years ### "QMS central" October 25, 2022 5.0 It has been overall positive. Anytime I have been stuck I was able to reach out and get support from the friendly MC staff. Pros I like that the QMS is centrally located and the system meets all my compliance needs. Cons I with the data retrieval we’re more integrated. Extracting data can be compartmentalized depending on what I am extracting and consolidating to something useful can be time consuming. Review Source GM Gen M. Training Specialist Pharmaceuticals Used the software for: 2+ years ### "MasterControl Multisystem User" January 22, 2020 5.0 Pros The customer service for any and all software issues simply cannot be beat. Employees are generally timely and knowledgeable in their responses. Although in the past, the fixes that the company has had to issues were sometimes just work-arounds, recently any representative I've worked with has been extremely thorough in resolving issues. System has undergone several huge improvements where I am much happier using the system as an administrator. System has decent logic to resolve issues for end users. Cons When the system gets upgraded, it always brings out a ton of unexpected issues. We know that we will have to dedicate a couple of days just to watching for problems. Casual end users have a hard time understanding the system often, and there isn't a ton of training content available from the company for basic users to help ease the transition. Review Source DL Dan L. Quality Assurance Specialist Biotechnology Used the software for: 6-12 months ### "MasterControl Qx" November 18, 2022 4.0 It meets the needs of an electronic document management system in a regulated industry. Makes creation and revision of documents easier through configurable workflows to ensure proper review and approval. Pros Supports role and access configuration. Workflows can be configured to help ensure appropriate review and approval of documents. Cons The InfoCard paradigm takes some getting used to if familiar with other systems. Would like to see the ability to configure columns in search results and analytic reports. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.