# Page 14 | MasterControl Quality Excellence Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is MasterControl Quality Excellence the right Quality Management solution for you? Explore 526 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148577/MasterControl/reviews --- MasterControl Quality Excellence 4.5 (526) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 14 - Reviews of MasterControl Quality Excellence ## Showing most helpful reviews Showing 326-350 of 526 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MB Maureen B. Project Manager Training and Doc Control Pharmaceuticals Used the software for: 2+ years ### "Qx review" October 25, 2022 5.0 User and admin for 15+ years; highly recommend Pros New features and enhancements are based on customer feedback Cons Nothing to add here; I enjoy Mastercontrol Review Source GL Gerard L. Product & Applications Analyst Biotechnology Used the software for: 2+ years ### "The future of quality and compliance" October 25, 2022 5.0 Pros The software is flexible, modular, and configurable. Cons If not initially configured correctly, it can be a headache and a "bear" to manage down the road. Review Source CW Casey W. MasterControl Systems Administrator Cosmetics Used the software for: 1-2 years ### "MasterControl" January 22, 2024 4.0 Pros Documents Module: Control of access to documentation and linked training. Process: Reports for analyzing trends in Quality Events. Cons It's hard to learn how to use. You cannot find content online and have to rely on MasterControl's resources which increases the cost. Review Source NA Natalia A. Head of Quality systems Pharmaceuticals Used the software for: 2+ years ### "MC Exprience" May 11, 2023 4.0 Pros Easy to use for end users. Easy to configure and validación documentation Cons Lack of flexibility in FBS forms which is aceptable for some features but not in other ones Review Source MK Michael K. Solutions Architect Tobacco Used the software for: 2+ years ### "Mission Critical Quality Excellence" January 15, 2021 4.0 It has really helped us solve many issues with quality control and compliance. I would recommend this product to anyone who wants to move to the top tier of quality for their product. Pros This software is a complete solution with more modules you can add being built all the time. It is cloud based and does more than any in house solution could be built to do for the same price. The support team is very responsive in accepting our suggestions for improvements. Cons Even though there is a lot of support, it can be time consuming and very labor intensive to integrate the many pieces needed to implement the entire solution. It is a bargain but still very pricey for a small company and this will eventually limit its market. Review Source uS uwe S. Senior Manager Global Quality IT Systems Pharmaceuticals Used the software for: 2+ years ### "what to say" May 11, 2023 4.0 Pros Strict Definition how the process ist running. Cons Not AS easy to configure AS Always demonstated Review Source MT Michelle T. Director of Clinical Operations Medical Devices Used the software for: Less than 6 months ### "Consulting Services and MasterControl " October 25, 2022 5.0 Pros The ability to be compliant! Our rep & implementation team are awesome! Cons It feels like the implementation learning curve will be steep. Alternatives considered [Qualio](https://www.capterra.com/p/134050/Quality-Management-Software/) Reason for choosing MasterControl Quality Excellence Industry leaders! Review Source PA Pat A. Senior manager Compliance Computer Software Used the software for: 6-12 months ### "MC Survey 2" October 17, 2023 5.0 Pros Linking documents, training personnel records all in one area Cons The configuration was arduous and was not a smooth process Review Source KK Kim K. Quality Manager Pharmaceuticals Used the software for: 1-2 years ### "Kk Safecor" October 17, 2023 5.0 Love it so far. Pros Documents and Training module are excellent. Cons The FBS firms are clunky and do not provide the customization we need. Reason for choosing MasterControl Quality Excellence Meets our needs. Review Source AD Andrea D. QA Manager Non-Profit Organization Management Used the software for: 1-2 years ### "MC for Doc Control" October 18, 2023 4.0 Pros I like the Version control and the various vault controls. Cons Sometimes the system times out and you have to log back in Review Source WL Wesley L. Manufacturing Process Engineer Medical Devices Used the software for: 6-12 months ### "Solid Product" September 11, 2023 4.0 Pros \-Maintains documents in a user-friendly interface that is easy to navigate through. -Alerts users/reviewers for upcoming due dates on trainings required on revised documents and review tasks Cons \-Getting to the point of navigating through documents can be a little confusing.-Buttons on upper left-hand side of screen provide little direction towards where they navigate the user to. Review Source AH Aaron H. Quality Director Food Production Used the software for: 1-2 years ### "Love MasterControl" October 18, 2023 5.0 Overall my experience is great. Pros Management of docs is very beneficial. We are able to be more organized and perform better in audits Cons Search function isn't the best. Teaching others to use the system isn't always easy. Review Source LJ Lori J. Senior Director, Quality Pharmaceuticals Used the software for: 2+ years ### "Great quality solution " October 25, 2022 4.0 Pros Scalability for a global organization with frequent acquisitions Cons License per module per user but have since switched to Qx Complete Alternatives considered [TrackWise](https://www.capterra.com/p/39788/TrackWise/)[SmartSolve](https://www.capterra.com/p/106668/SmartSolve/) Reason for choosing MasterControl Quality Excellence Complete package with eBR and price Review Source Clint O. Learning and Development Manager Hospital & Health Care Used the software for: 6-12 months ### "Great Product" October 17, 2023 5.0 So far so good. We had some issues that were addressed immediately and to our satisfaction. Pros MasterControl is tremendously helpful in standardizing processes and job functions while streamlining the audit process. Cons Setting it up and uploading all the information felt very cumbersome. Review Source TW Tracie W. Sr. Quality Manager Cosmetics Used the software for: 1-2 years ### "Paperless from the beginning" January 23, 2024 5.0 Pros As a startup company, we decided we wanted to begin paperless. Qx has helped us achieve that goal. It provides many configuration options for us to be creative in developing just want we need. Cons There was a bit of a learning curve. But the self study training library was a huge help in climbing it! Review Source AG Abhay G. Quality Engineer Medical Devices Used the software for: 1-2 years ### "History and status of doc infocards" October 17, 2023 5.0 Pros History and status of document info cards give me an easy status update and let’s me know why a document info card is locked or who it is residing with. Cons Jreports. I feel the data could be more dynamic and interactive. But I’m glad that insights is heading that way! Review Source VR Verified Reviewer eQMS System Administrator Medical Devices Used the software for: 1-2 years ### "Review" October 17, 2023 4.0 Pros The ease of use to use and the availability of customer support Cons sometimes it’s difficult to link the forms Review Source ET Eli T. Solutions Architect Medical Devices Used the software for: 2+ years ### "Qms" October 25, 2022 4.0 Very good customer service for any issues. Pros One eco system, training and now the ability to do insights. Cons It's starting to look dated. Searches and results are limited. Reason for choosing MasterControl Quality Excellence Integration w mx Switched from [SmartSolve](https://www.capterra.com/p/106668/SmartSolve/) Did not like it. Review Source GT Gerald T. QA ENGINEER Pharmaceuticals Used the software for: 2+ years ### "Awesome MC" October 17, 2023 5.0 Love it Pros Ease of use and flexibility to adapt to other process Cons Could use more integration with other modules Review Source EF Emily F. Quality coordinator Medical Devices Used the software for: 2+ years ### "QMS excellence!" October 17, 2023 5.0 Pros Ease of use, reliability, and customer service Cons Not always the most customizable features Review Source ML Michael L. Sr. Director, Regulatory Affairs and Quality Systems Medical Devices Used the software for: 2+ years ### "Excellent product" October 25, 2022 5.0 Pros I don’t have to think about my EDMS. The system features assure compliance and efficiency. Cons Training features are frustrating in the sense that documents are inaccessible to users who have not completed a training task. Alternatives considered [Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/) Review Source MM Matthew M. Document Control Administrator Oil & Energy Used the software for: 2+ years ### "The future of documentation " October 27, 2022 5.0 Always helpful support Pros Ease of Audit. Training functions. Easy task tracking. Cons Beautification over use ability. Unknown Icons that need training. Review Source AM Andrea M. Sr. GxP Support Biotechnology Used the software for: 1-2 years ### "Document Control Ease" October 17, 2023 5.0 Pros Granular controls of user access and document use. Cons It can be a bit fiddly to track why something isn't working properly Review Source ZP Zahoui P. Chef de projet Performing Arts Used the software for: I used a free trial ### "Mon avis entant qu'utilisateur " February 17, 2023 5.0 Je dirai qu'il faudrait que les concepteurs du logiciel y ajoutent d'autres fonctionnalités en mode essaie qui rendront le logiciel encore plus fluide et plus performant et pertinent que actuellement. Merci! Pros J'ai beaucoup apprécié cet logiciel, car il regroupe bien de trésor dans son coffre-fort. Merci ! Cons Comme tout cet logiciel a aussi des soucis en mode essaie, alors je pense que le premium sera bien pour les utilisateurs qui veulent une expérience professionnelle.Meci ! Review Source KB Kate B. Director of Quality Pharmaceuticals Used the software for: 6-12 months ### "Review of QEM Forms" October 17, 2023 3.0 Pros It allows users to access one central site for document, training, deviations and CAPAs. Cons It is hard to customize the forms for global clients. The forms are not very flexible to make changes. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.