# Page 4 | MasterControl Quality Excellence Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is MasterControl Quality Excellence the right Quality Management solution for you? Explore 534 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148577/MasterControl/reviews --- MasterControl Quality Excellence 4.5 (534) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of MasterControl Quality Excellence ## Showing most helpful reviews Showing 76-100 of 534 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FD Frances D. Project Manager Hospital & Health Care Used the software for: 2+ years ### "QMS customized for you" October 8, 2025 4.0 Great overall experience, love the customization. After initial onboarding and basic training, it is easy to use. Pros Multiple Customization options allowing to adjust to your needs. And all in one QMS provides a one shop stop. Cons Fields that are not used cannot be removed creating end user confusion. Users want to gill out fields that are not required Review Source AB Aimee B. Quality System Specialist Electrical/Electronic Manufacturing Used the software for: 2+ years ### "document management " October 7, 2025 5.0 it’s been great overall and have had a lot of support from MC team. A lot better than using Quip or SharePoint Pros The document management is user friendly and shows key details with revisioning. I like how you can see the training percentage Cons Minimize the steps in periodic review to collaborate to originator and peer review. Have training postpone until the document is finished in publishing queue Review Source NS Namrata S. Manager Biotechnology Used the software for: 6-12 months ### "Document control Control " October 7, 2025 5.0 The interface is user-friendly, but the process involves many steps. While it's easy to use, the workflow is somewhat lengthy. Pros User-friendly, but process-heavy Simple interface, though the workflow is lengthy Intuitive, yet requires multiple steps Easy to navigate, but not streamlined Straightforward, but time-consuming Cons Too many manual steps Data inconsistencies from insights and reporting Long run times and freezes at times Alternatives considered [Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/) Reason for choosing MasterControl Quality Excellence Price was affordable and easy to use With great support Review Source MC Macky C. Sr. manager, document control Health, Wellness and Fitness Used the software for: 2+ years ### "excellent quality" October 7, 2025 5.0 we’ve been using for 7 years now and it’s been supporting our growth. The scalability and agility of the system has been a great companion with our growth Pros Quality compliance , collaboration and implementation. Document management - supports our overall document control process Cons None. Wee are hoping for the AQEM to be in the same environment as all the rest of the QX complete modules Review Source TL Tina L. Quality Manager Biotechnology Used the software for: 2+ years ### "Qx suite is one of the best products for digitizing QMS" October 7, 2025 5.0 Pros Our organization found the Qx suite extremely useful in digitizing our QMS. We particularly appreciate the quality event forms. Cons It can sometimes be a lot of bureaucratic overhead to get through all of the form sign off and moving through each step. Review Source AR Adam R. global quality manager Pharmaceuticals Used the software for: 2+ years ### "industry standards for a reason" October 7, 2025 5.0 Really good software, and we are happy to keep using this and grow into other modules in the future. Pros Specifically designed for pharma, meeting compliance requirements. Also has evolved to meet the current party of cGMP. Cons Some users have a steep learning curve, but mainly those with bigger responsibilities. No ogre issues. Review Source BJ Brittany J. Global Process Owner Biotechnology Used the software for: 1-2 years ### "An Industry Leader" October 9, 2025 5.0 Pros Qx enables us to have appropriate and mentioned oversight and control of our documentation that complies with regulation. Cons Searching strategies can always be improved. I believe it biggest hurdle is ensuring our basic users can find what they need and helping them to develop these strategies. Review Source JG Joshua G. Manufacturing Engineer Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Great customer service and great product. " October 7, 2025 5.0 Great customer service and great product, but getting the things set job isn’t too bad. I wish I could import CSV files to logbooks Pros The user interface is very friendly and AQEM was a game changer for our quality events. It didn’t take me super long to learn my way around after being in it every day. Cons Wish I could customize the home screen tiles. AQEM is still being built out and can be a little buggy. Review Source NM Nicolas M. Senior Quality Management System Specalist Pharmaceuticals Used the software for: 2+ years ### "MasterControl in Qx" October 7, 2025 4.0 Pros I really like that everything we need is under one house within different suites for easy managment. Cons Innovation is slow to some of the modules, however, they are usuable, and compliant and meet our regulatory needs. Review Source RR Rebecca R. Quality Analyst Hospital & Health Care Used the software for: 2+ years ### "MasterControl user friendliness " October 7, 2025 3.0 MC does a lot of great things but it is not user friendly/intuitive for users. Getting prompts for what needs to come next in a process would be a tremendous help. Pros The ability to automate training is a huge timesaver. The ability to now copy job codes will also help save time. Cons Complexity and time consuming to build new vaults and infocard types. Reports are difficult to use and must be exported to manipulate further to get what we need. Review Source CR Celeste R. Sr. EQMS Specialist Medical Devices Used the software for: 2+ years ### "Truly excellent quality!! " October 7, 2025 5.0 Excellent!! Validation tool is helpful with quarterly upgrades! Customer support is always available and helpful! Pros Ease of use, process efficiency and system supports quality compliance. Customer service is great and always available. Cons Minimal FBS configuration options without having to switch to AQEM and system glitches due to workload. Review Source AG Anisha G. QMS and Documentation Specialist Pharmaceuticals Used the software for: 2+ years ### "An honest Qx review" October 7, 2025 5.0 Awesome system. Customer supprt is very easy to reach Technical account manager is available. No paper system Pros Very easy to use. Versatility of system with various modules.no nonsense approach. Simple steps to follow. Cons Tedious sometimes with way too many steps. Like for instance, the audit module with the checklist, auditee Review Source MS Martina S. QA Manager Biotechnology Used the software for: 1-2 years ### "Überwältigende Möglichkeiten aber sehr zeitintensiv " May 14, 2025 5.0 Anfangs sehr überwältigend, aber sobald man sich intensiv damit beschäftigt eröffnen sich viele neue Möglichkeiten das eigene QMS zu verbessern. Pros Die Flexibilität die eigenen Prozesse miteinzubeziehen und zu konfigurieren mit integrierten Validierung (VxT) Cons Die Flexibilität heißt auch, dass man sich richtig gut damit beschäftigen muss um die vorhandenen Möglichkeiten zu nutzen. Das wiederum kostet viel Zeit was nicht jeder Kunde sich leisten kann. Review Source AP Ankita P. Supervisor, Document Control and Training Medical Devices Used the software for: 2+ years ### "MasterControl serve a purpose in regulated industry. " July 23, 2025 4.0 I have been using MasterControl for many years and I can tell that system has been upgraded significantly and hoping for continues improvements. Pros It complaint with industry regulations and standard. And make it user friendly. Document module is most efficient module. Cons The module has some downside features such as most of windows back arrow do not bring you back to previous screen. Review Source MS Miranda S. Sr. Manager, CAPA Medical Devices Used the software for: 1-2 years ### "MC Qx Review" October 7, 2025 3.0 3 stars. It’s a decent tool once you learn it, but it is not easy to learn and has limitations that prevent it from being a great tool. Pros It’s a one stop shop for SOPs, DOPs, training and QMS records (CAPA, NC, SCAR, etc). I also like that prior revisions of documents are easily accessible. Cons I work in CAPA and NC and both are extremely difficult to prepare for an audit, from the PDF printouts to the inability to download multiple attachments at once. It’s also very difficult to learn. Review Source GC Grace C. Sr QA Manager Biotechnology Used the software for: 1-2 years ### "Amazing System" October 8, 2025 5.0 Pros User friendly, part 11 Compliant and the tools for training. I love the workflow for document management and the training module. Cons Nothing. There is nothing I did not like. There are oportunity for improvement like anything in the indistry. Alternatives considered [Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/) Reason for choosing MasterControl Quality Excellence Worked previously in a previous company, offer what is needed in a budget. Review Source AK Aubrey K. QC Project Support Specialist Pharmaceuticals Used the software for: 6-12 months ### "Quality Excellence with MasterControl" October 7, 2025 4.0 Overall it’s a big improvement from our separate systems that couldn’t talk to each other. Some of the workflows are less intuitive starting out but once you get the hang of everything it’s smooth sailing! Pros I like how integrated the quality system is and how easy it is to combine training and documents! The Insights reports are so helpful for viewing AQEM trends! Cons Looking up documents, there’s not an easy way to immediately identify the effective version that should be read. Implementation was a lot of work and was a rough transition for us as our MasterControl consultant recommended we implement manually. Review Source LD Laura D. Manager, QA Pharmaceuticals Used the software for: Less than 6 months ### "Qx Pros and Cons " October 7, 2025 4.0 Overall, our experience with MC has been positive. It see it growing throughout the years as the platform becomes more stable. Pros Great value with great potential in the future. We appreciate the ability to move between each platform and control user access for 1 platform rather than multiple. Cons The adapt platform has code updates quite often which seems to impact our systems with the introduction of bugs and defects on a regular basis. The frequency of the defects in AQEM specifically question the validity of the sys validation. Alternatives considered [Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/) Reason for choosing MasterControl Quality Excellence Cost and future implementation needs such as audit, supplier, risk, logbooks and eBr. Switched from [Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/)[ComplianceWire](https://www.capterra.com/p/99068/ComplianceWire/) Harmonization and cost and limited capabilities within legacy Training system. Review Source AP Ashlee P. Documentation Specialist II Pharmaceuticals Used the software for: 6-12 months ### "Ease of implementation " October 7, 2025 5.0 Fantastic. Implementation was very easy and we felt very supported by the team that worked with us before during and after. Pros Implementation went smoothly and was well supported. Document managemnt is great and easy to use. One of the best things was the ease of building it to meet our current processes and workflows while also allowing us to see different options that might work better for us. Cons Do not like the fact that after implementation we cannot back date and printing documents is not easy. Review Source KB Kalina B. Quality Eningeet II Biotechnology Used the software for: Less than 6 months ### "Mx Summit Revew" October 7, 2025 4.0 Overall decent.. our import was not as smooth as would like. We go live in the upcoming week so more feedback post. Pros User friendly once system is set up. There are some nice links between info cards. Interface is intuitive and easy to use. Cons Some features are not intuitive and require paper uploads. Process can seem clunky. The import required a lot of manual updates, which was unexpected and time consuiming Switched from [Propel](https://www.capterra.com/p/147317/PropelPLM/) Consolidate all information and easier system to use Review Source BG Brandi G. QMS Supervisor Food & Beverages Used the software for: 1-2 years ### "Great System" October 8, 2025 5.0 I really enjoy the support you get with the reps and the technical information that is easy accessible. Pros I love that everyone has excess to one place. We use to do everything via paper and it was hard getting all the signatures. Cons The upkeep of the system is a full time job. The system is quite dummy proof and people can mess up the system without it being caught. Review Source CB Collin B. Manager, GMP Training Administration Biotechnology Used the software for: 2+ years ### "Qx Training Environment Review" October 7, 2025 5.0 Overall, the experience has been user-friendly. There are some specific integration improvements I’d like to see. Pros Strong linkage between training and document management. Easy user configuration and multiple outlets for training data. Cons Inability to roll out training in a specific automated cadence. Inability to assign training to roles. Review Source RG Ray G. System administrator Semiconductors Used the software for: 2+ years ### "My support for MasterControl support" October 9, 2025 5.0 Overall I have had nothing but good experiences. I have worked with MasterControl for more than 20 years Pros Master Control Custom Support goes above and beyond. I am seldom faced with software problems but the support team is always there when I need them Cons User adoption is sometimes difficult. Users coming from other systems don’t always take the time how to adopt a new process Review Source CC Chloe C. Quality Engineer Consumer Goods Used the software for: Less than 6 months ### "Streamlined Workflows and Impactful Support" October 9, 2025 4.0 The support team is excellent. They are responsive and genuinely committed to improving the user experience. They constantly take feedback back to the MasterControl teams that can fix the issue immediately or add it into the queue for a future update. And they close the feedback loop with quarterly reports on the new system updates. Pros The AQEM module has a simple and customizable workflow system with plenty of helpful features that enhance usability for end users. And you don’t have to be a software engineer to use the system or customize the workflows. AQEM does a great job simplifying data inputs for quality events, like CAPA or nonconformance, making it easier to manage and take actions on trends. Cons While the overall system meets our needs, there are a few minor frustrations that impact efficiency. Features like interconnectivity between modules and a few extra navigation steps make the documents side a bit of a learning curve. Review Source FG Florian G. Smart Workplace Consultant Pharmaceuticals Used the software for: 2+ years ### "Well and efficient working with Qx suite" May 15, 2025 4.0 Since we moved to cloud the entire system ist more performant and we have more time to working with the system Pros I Like the suite approach to having everything in one place, it really helps to keeps things together and reduces number of applications which are uses in the company Cons The integration could be much deeper and more interactive, e.g. use of data structures from process in other modules Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Share Point and excel based, it was exhausting Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.