# Page 9 | MasterControl Quality Excellence Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is MasterControl Quality Excellence the right Document Control solution for you? Explore 526 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/148577/MasterControl/reviews

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MasterControl Quality Excellence

4.5 (526)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 9 - Reviews of MasterControl Quality Excellence

## Showing most helpful reviews

Showing 201-225 of 526 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

WS

Wendy S.  
Business Applications Manager  
Pharmaceuticals  
Used the software for: 2+ years

### "Total Quality Management with One System"

August 31, 2023

5.0

Interconnecting all apsects of quality management in one system, and allowing them to speak to one another. For example, a CAPA raised from an Internal Audit uses two different modules in the system, but the full traceability of the event remains linked.

Pros

MasterControl is a powerful system capable of total quality management if configured correctly. Each of the modules communicate with one another, making everything in the system fully traceable. MasterControl as a company is always innovating and looking for ways to streamline and improve the system.

Cons

We are on a cloud quarterly upgrade schedule. It would be nice if Cloud customers could opt for yearly upgrade to avoid the pains that come with upgrading a large system every three months.

Review Source

VR

Verified Reviewer  
Quality Engineer  
Medical Devices  
Used the software for: 2+ years

### "Digitally transformed our quality processes "

October 17, 2023

5.0

Pros

The software is structured to incentive standardization.

Cons

The software is slow sometimes and the GUI can act strangely.

Review Source

TP

Tyler P.  
System Admin  
Pharmaceuticals  
Used the software for: 1-2 years

### "Decent Document/Training module"

September 11, 2023

3.0

MasterControl works as a document management and training module. It is not as robust as I would like but it is relatively easy to work with. The customer service is above average.

Pros

The strength of MasterControl is that it is easy to configure. For documents and training someone new to MasterControl can take the free online training and be at a module admin level in 2-3 months. For the most part changes do not need to be validated because the configurations are so limited that the OQ/PQ can justify functions.

Cons

The weakness in MasterControl is that the configurations are so limited. There are often times when you expect the system to be able to do something only to find out that it is not fully capable of what you expected. And example would be setting up prerequisite courses. This would be a great feature for creating an entire curriculum. But a course can only have 1 prerequisite, when you might have expected to be able to assign multiple prerequisites. Since this feature/configuration is so simple the admins end up having to play a greater role in assigning training, because the system can't be configured in a complex fashion. While about 80% of the configuration make sense, the other 20% does not. Some features and configurations are just not intuitive.

Review Source

PF

Phyllis F.  
Senior Validation Manager  
Medical Devices  
Used the software for: 2+ years

### "A complete eQMS system "

October 18, 2023

5.0

Pros

It's relatively easy to setup and use. The MasterControl team really listens.

Cons

It is expensive, but on par with other systems. Still waiting for a validation module.

Reason for choosing MasterControl Quality Excellence

Met all of our needs...Mx was part of the system

Switched from

[SmartSolve](https://www.capterra.com/p/106668/SmartSolve/)

Smartsolve cloud was difficult to use and the support team was adversarial

Review Source

Nicholas L.  
Regulatory Compliance Manager  
Medical Devices  
Used the software for: 2+ years

### "Excellent eQMS system"

October 17, 2023

5.0

The overall experience has been very good.

Pros

It is much easier to manage the documentation. Paper records easily get lost.

Cons

The least appealing part is the cost. The product is quite expensive but we believe it is worth it.

Review Source

SB

Sarah B.  
QA Trainer  
Pharmaceuticals  
Used the software for: 2+ years

### "Broad Quality Management System."

September 12, 2023

4.0

Quality records are easy to maintain.

Pros

Applicable throughout our company. Easy to develop forms as work-flows.

Cons

Training does not allow for open-ended review and comment. Exams are limited to multiple choice, true/false, matching, sequencing or numeric answers only.Users can be added to tasks without having roles assigned by a system administrator.

Alternatives considered

[Microsoft Viva](https://www.capterra.com/p/248310/Microsoft-Viva/)

Review Source

PT

Peter T.  
QA Administrator  
Biotechnology  
Used the software for: 2+ years

### "MasterControl eQMS"

May 3, 2023

4.0

By implementing MasterControl we have saved a ton of time with automated document revision control. MasterControl has made preparing for client audits much easier as our training data and documents are easily retrievable. It has certainly helped us be more efficient and compliant.

Pros

MasterControl quality excellence is easy to configure and maintain and does not require advanced IT knowledge. We especially like the OOS/OOT and document control/training capabilities. We love that the OOS/OOT process meets the FDA guidance exactly.

Cons

I would like to see a little more configuration options for the deviation and OOS/OOT process forms.

Review Source

DJ

Donna J.  
Manager, Quality / Document Systems  
Pharmaceuticals  
Used the software for: 2+ years

### "Gold Standard for SUPPORT!"

September 22, 2023

5.0

We have been using MasterControl for document control for 23 years. We added the Process module over 15 years ago, and created many custom processes for quality management systems. MasterControl assisted us with the development of the 1st system, and provided continued support throughout the years as we added more and more. We added the field based solutions to ensure industry best practices and to streamline validation process. When we experienced compliance issues with our previous learning management system, we knew the answer was to add the MasterControl Training system.

Pros

MasterControl from Day 1 has let us know that we were part of the team! We have always been supported and knew we could depend on them on this journey for continuous improvement and greater compliance.

Cons

As a long-time user, we have had open honest conversations over the years MasterControl continues to improve their products, and I know they listen to their clients.

Reason for choosing MasterControl Quality Excellence

After experiencing "here is your software, goodbye," we really began to realize how exceptional the people and the service levels were at MasterControl. When we were less than fully informed, they offered their knowledge and support. When we asked for improvements, they asked questions and responded.

Review Source

NP

NaTasha P.  
QA MC Sys Admin  
Medical Devices  
Used the software for: 2+ years

### "Great eDMS system "

September 8, 2023

5.0

Pros

Ease of use for all users. The pleasant interface.

Cons

I have not yet come across any features I would deem cons.

Review Source

Matthew K.  
Quality Systems Manager  
Pharmaceuticals  
Used the software for: 2+ years

### "Great software and reasonable pricing"

October 26, 2022

5.0

I have been extremely satisfied with almost every aspect of MasterControl since my first exposure to it in 2009!

Pros

Once learned, the interface is quite intuitive and understandable, even internationally. As with all software, it is never perfect in all ways, but MasterControl is laser focused on constant product improvement and innogeering excellence.

Cons

Sometimes new user acceptance is difficult, depending on their level of frequent use. But the more they ate exposed to it, the faster they learn and the flatter the learning curve.

Review Source

JA

Joyce A.  
Quality Assurance Supervisor  
Biotechnology  
Used the software for: 2+ years

### "MasterControl is Excellent in Quality "

October 17, 2023

5.0

MasterControl's configuration specialists and support are easy to work with and very helpful

Pros

The ease of tracking documents through their life cycle

Cons

The tool is so powerful that I feel I'm missing some of the functions of the system.

Reason for choosing MasterControl Quality Excellence

The system was better put together and easier to use.

Review Source

GP

Gina P.  
Quality and Regulatory Affairs Controller  
Medical Devices  
Used the software for: Less than 6 months

### "Take time to learn the system and quality is at your fingertips"

May 11, 2023

4.0

Very good. My colleagues now come to me for help and I’ve only been using MasterControl for 6 months

Pros

Traceability of documents and version control. Within Mx- the ability to stop users manufacturing if they’re not signed off on the training

Cons

Some of the user interface is hard to understand and not user friendly. Once you’re experienced using the software it comes more naturally, but as a new starter it can take time to get your head around some elements! Consistency of gui interface - particularly symbols would really help.

Reason for choosing MasterControl Quality Excellence

MasterControl is used by the FDA so we thought it will benefit us when reaching into American market

Review Source

MM

Mari M.  
Lead IT Administrator  
Pharmaceuticals  
Used the software for: 2+ years

### "MC Quality Review"

October 17, 2023

5.0

The best

Pros

Ease of use of mastercontrol. Ability to use single sign on

Cons

Integration is challenging especially with multiple countries and languages

Reason for choosing MasterControl Quality Excellence

Did not choose

Review Source

AH

Angel H.  
Document Control Manager  
Consumer Goods  
Used the software for: 6-12 months

### "Document Control Paradise"

January 24, 2022

5.0

MasterControl overall has been a really great software. I feel confident that we are exceeding our document and quality management expectations in the food industry.

Pros

The software as an end-user especially the basic viewer is so easy to use and implement. MasterControl is the Lamborghini of Quality Managements Systems. I've used several of them and this is the only one that has everything you need to implement a fully digital software and meet all of CFR 11 requirements.

Cons

The implementation for the majority of the modules is long, this may be due to Covid 19.

Review Source

Emmanuel C.  
Executive Director, Global Quality  
Hospital & Health Care  
Used the software for: 2+ years

### "Great eQMS for regulated industries."

October 17, 2023

5.0

Quality Excellence has been core to our culture of quality.

Pros

Ease of use and integration with products.

Cons

Out of the box solutions may be hard for end users to adopt.

Alternatives considered

[Dot Compliance](https://www.capterra.com/p/192574/Dot-Compliance/)[PERFEQTA](https://www.capterra.com/p/163144/PERFEQTA/)

Reason for choosing MasterControl Quality Excellence

Integration with Mx

Review Source

EC

Elias C.  
Quality Manager  
Medical Devices  
Used the software for: 1-2 years

### "Paper to MasterControl user"

October 17, 2023

5.0

Excellent, we are going into Mx in 2024

Pros

Ease to use and customize, being able to track progress and audit trail

Cons

It took a bit of time to create the base line for migrating all doc from previous platform

Alternatives considered

[QCBD](https://www.capterra.com/p/107192/QCBD/)

Reason for choosing MasterControl Quality Excellence

Capability to keep growing

Review Source

LB

Linda B.  
Global Training Lead  
Pharmaceuticals  
Used the software for: 2+ years

### "Training perspective "

October 18, 2023

4.0

Pros

The Training module is what I use regularly and the ease of the training checkpoint makes life easier when rolling out and maintaining company-wide training.

Cons

Small features that master control doesn’t have that would be very helpful, such as the ability to abort training instead of grandfathering when it’s not required.

Review Source

WD

William D.  
Manufacturing quality engineer  
Medical Devices  
Used the software for: 2+ years

### "MasterControl Qx is a great tool for compliance in documents management "

October 17, 2023

5.0

Pros

Integration into other hubs in MasterControl

Cons

Some of the confirmations can have better data sharing and reporting.

Alternatives considered

[SAP BusinessObjects Business Intelligence](https://www.capterra.com/p/92075/SAP-BusinessObjects/)

Reason for choosing MasterControl Quality Excellence

Integration

Review Source

GC

Gabrielle C.  
Sr. QS Engineer  
Medical Devices  
Used the software for: 2+ years

### "Worth It"

October 17, 2023

5.0

Integrating the QMS processes so that we have the whole view of how our QMS is working.

Pros

The integration with business processes is worth every penny. Plus this company listens to their users. They are all about the customer voice.

Cons

The process forms, which will be more flexible with the AQEM launch. The Audit trail report.

Review Source

AS

Aubrey S.  
Manager, Quality Systems  
Biotechnology  
Used the software for: 1-2 years

### "Increased compliance and efficiency"

November 18, 2022

4.0

The overall experience has been great. The pros much outweigh the cons. We are looking forward to MasterControl expanding features even more and learning how to better use our existing ones.

Pros

Document control has been the most impactful. We are not losing documents, manually tracking them down, and can now approve from anywhere. Our compliance has dramatically improved and also our efficiency.

Cons

There are still some gaps in features to make a quality system entirely paperless. We are not able to transition logs over because they don't entirely fit anywhere. FBS forms do not have the functionality we are looking for. We use Mx a lot as fillible forms for things such as donor screening and QC testing where more calculations and documentation are required.Configuration can be difficult depending on who the consultant is. You get a broad range and a different experience with each different person, some more pleasant experiences than others.

Reason for choosing MasterControl Quality Excellence

We had to build everything from scratch with them. They did not have things figured out already and modules that you could build off of.

Review Source

LG

Lindsey G.  
Lead QA Specialist  
Biotechnology  
Used the software for: 1-2 years

### "MC Review"

October 18, 2023

5.0

I am the sysadmin and have learned a lot about the system. I think it is a powerful tool once you know how to use it.

Pros

It routes our documents along a workflow and it allows us to manage training in one platform

Cons

If a user hasn’t had a lot of experience with the system, they easily get lost.

Alternatives considered

[TrackWise](https://www.capterra.com/p/39788/TrackWise/)

Reason for choosing MasterControl Quality Excellence

It’s features and the price

Review Source

RR

Richard R.  
Associate Quality Engineer/Doc Controller  
Medical Devices  
Used the software for: 1-2 years

### "One of the best value for your money"

March 21, 2023

5.0

Master Control has revolutionized the amount a single document controller can process. Prior to implementation there was a massive backlog of ECNs, now it rare to see an ECN take more than a day or two. I'm no longer going from desk to desk searching for documents.

Pros

Master Control automates a lot of our processes that were manual and paper based. Routing ECN/DCN have been a breeze within the software compared to how we manually did it in the past. The automation has allowed our company to process more changes at a faster rate which has made our customers very happy.

Cons

The only set back is not being able to fully customize everything to my liking. It's rather small and has not caused any significant issues, it's more of a personal preference.

Alternatives considered

[Infor Learning Management System (LMS)](https://www.capterra.com/p/197581/Infor-LMS/)

Reason for choosing MasterControl Quality Excellence

Master Control was by far the easiest to use and had the most scalability for our business.

Review Source

VR

Verified Reviewer  
Global Process Owner  
Medical Devices  
Used the software for: 2+ years

### "Best holistic eQMS"

October 17, 2023

5.0

Pros

I like the scalability, ease of use, and integration potential the most.

Cons

Can be difficult during configuration as there are many options, but there are things that cannot be done.

Review Source

MO

Michelle O.  
Quality Supervisor  
Medical Devices  
Used the software for: 2+ years

### "MasterControl Experience"

September 8, 2023

5.0

Pros

Personally, documents can be easily tracked and access is limited to the appropriate employees.

Cons

Workflows! When the screen is opened, it looks very difficult to manage at first.

Review Source

ÅS

Åsa S.  
Senior Prosess Application Specialist  
Medical Devices  
Used the software for: 2+ years

### "QEM review"

May 11, 2023

4.0

Pros

The seamless integration between process forms and the ability to link quality events, documents etc. This provides excellent ways of managing your quality processes

Cons

Currently we are using FBS forms, and although they are built on best practice, it does not fully match our process. The forms are not flexible enough to adopt to our process. Needs a lot of procedural controls instead of being able to provide the user with system support.

Review Source

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