TORViC Technologies

VisualClubMate

4.5 / 5 6 reviews

Who Uses This Software?

Corporate clients, clubs, spas, hotels, hospital-based fitness centers, recreation centers, rehabilitation/PT facilities, retirement centers, universities, churches, JCC, YMCA's, and tennis clubs.


Average Ratings

6 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $199.99/month
  • Pricing Details
    https://www.VisualClubMate.com
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • TORViC Technologies
  • www.torvictech.com
  • Founded 1995
  • United States

About VisualClubMate

Since 1995, we have helped over 1500 clients all over the world, achieve operational excellence with a truly comprehensive club management solution. Visual ClubMate delivers operational excellence for corporate clients, clubs, spas, hotels, hospital-based fitness centers, recreation centers, rehabilitation/PT facilities, retirement centers, universities, churches, Jewish community centers, YMCA's, tennis & country clubs in all areas of technology, development, & support.


VisualClubMate Features

  • Attendance Tracking
  • Billing & Invoicing
  • Check-in Manager
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Member Portal
  • Membership Management
  • Payment Processing
  • Point of Sale (POS)

VisualClubMate Reviews Recently Reviewed!


Detailed software, but complicated with high-hassle tech support.

Mar 02, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: How detailed it is. I can pull multiple reports and get creative or very specific with information found. I liked the point of sale home page, and also found comfort in the fact that almost every transaction was reversible in the case of an error. The home page was very easy for members to recognize when signing in, which is great. Also, the graphs and tables created in certain reports were very helpful visuals.

Cons: The countless details also created a system that was complicated at times and not well-suited for our smaller facility. We did not need more than half of the functions available, and therefore felt we weren't using everything we were paying for. Also, the credit card batching was not very customizable. Had a few negative experiences with tech support.

Overall: The detailed reports were helpful for our facility. It was also helpful that the system retained all past and current member information in case someone re-signed up for services, and also to help generate leads and contact groups.

Vendor Response

by TORViC Technologies on March 13, 2018

Thanks so much for taking the time to review our product Emily. In an effort to accommodate the smaller facilities like yours we are introducing a VCM light version that will allow you to pick and choose exactly what modules you will use and pay only for those. I hope this is helpful to not only you but other clients in the future.

Responsive & Innovative Technology

Apr 10, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support and development staff are efficient and professional every time.

Cons: The Point of Sale needs some visual upgrading, though they are in the process of doing that now.

Overall: "We transitioned to Visual ClubMate.¿ in August of 2013. It has allowed us to raise our service level to our members & guests. Our MAC team members have also found it to be a very positive addition having reporting capabilities, scheduling, class lists, responsive POS & many more features at their figure tips making their job easier. Having had Visual ClubMate.¿ at previous locations it was an easy decision to make the switch. John & his team are always available & willing to think outside the box to meet the needs of your operation."

Recommendations to other buyers: Great software, great people, and definitely worth the investment.

Vendor Response

by TORViC Technologies on April 10, 2017

Thank you for taking the time to send us this review Chris. We value you and your input greatly here at Visual ClubMate.

VCM has made our club so much better. We can track the membership and crack down on stealing.

Mar 08, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money

Pros: Tracks all entries and memberships. It all also allows me to see the amount of clients per day. The POS is very simple to use and I love that it records every single transaction.

Cons: Crystal viewer keeps giving problems however once customer support is aware the problem is fixed. The reports can sometimes be tedious to read, especially the daily, monthly, expiration's.

Vendor Response

by TORViC Technologies on March 13, 2018

Thanks so much Rana for your review. I would like to add that due to your response regarding the crystal reports we have completely rebuilt an entire new reporting module that will be available for you within the new version of our VCM Software. You will now have the ability to completely customize all reports to reflect your company branding, as well as, filters to include whatever data your choose within each individual report.

Great software and simple to operate while providing excellent service and functionality.

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is intuitive and comprehensive, allowing for complex reporting and simplistic operation at the same time.

Overall: Have been using this software for many years and it works effortlessly with very few complications, and many free upgrades.

Vendor Response

by TORViC Technologies on October 18, 2016

Thanks so much for your Loyalty and support!

Thanks for all the years of support!

Apr 10, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Our organization has been with Visual ClubMate for at least 10 years. The Support is superb! They are patient, understanding & very knowledgeable.

Vendor Response

by TORViC Technologies on April 10, 2017

Thank you so much for your Kind words Lori. We are always glad to hear from you and your staff.

VisualClubMate is a good system to have. Customer Support is the greatest!

Mar 19, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer Support - they work with me in all ways, even suggestions I've made they have incorporated them into the system.

Cons: Sometimes things don't work correctly, but they are always good to get back to me right away to work thru the issue.

Vendor Response

by TORViC Technologies on March 22, 2018

Thanks so much Debbie, you are a joy and a blessing to our company and surely everyone you meet. I am glad to know the developers were able to add some of your suggestions into the new release.