# VisualClubMate Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VisualClubMate the right Club Management solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148610/VisualClubMate/reviews --- VisualClubMate 4.4 (8) [View alternatives](https://www.capterra.com/p/148610/VisualClubMate/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of VisualClubMate Ease of use 3.6 Customer Service 4.5 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CH Chris H. Operations Director Health, Wellness and Fitness Used the software for: 2+ years ### "Responsive & Innovative Technology" April 10, 2017 4.0 "We transitioned to Visual ClubMate. in August of 2013. It has allowed us to raise our service level to our members & guests. Our MAC team members have also found it to be a very positive addition having reporting capabilities, scheduling, class lists, responsive POS & many more features at their figure tips making their job easier. Having had Visual ClubMate. at previous locations it was an easy decision to make the switch. John & his team are always available & willing to think outside the box to meet the needs of your operation." Pros The support and development staff are efficient and professional every time. Cons The Point of Sale needs some visual upgrading, though they are in the process of doing that now. Review Source Response from TORViC Technologies April 10, 2017 Thank you for taking the time to send us this review Chris. We value you and your input greatly here at Visual ClubMate. AD Acacia D. Manager, Business Development & Marketing Facilities Services Used the software for: 2+ years ### "Improvements to be made" September 23, 2021 4.0 Pros The software has been a standard experience. Cons There are lots of additions or upgrades to be made in line with technological advancements globally. Especially as it relates to our local standard for payments etc. Review Source Response from TORViC Technologies October 18, 2021 Thanks Acacia, I would love to get integrated with a payment processor that is accepted in Trinidad. Please reach out and let me know who to contact to make this happen. EO Emily O. Site Manager Used the software for: 2+ years ### "Detailed software, but complicated with high-hassle tech support. " March 2, 2018 3.0 The detailed reports were helpful for our facility. It was also helpful that the system retained all past and current member information in case someone re-signed up for services, and also to help generate leads and contact groups. Pros How detailed it is. I can pull multiple reports and get creative or very specific with information found. I liked the point of sale home page, and also found comfort in the fact that almost every transaction was reversible in the case of an error. The home page was very easy for members to recognize when signing in, which is great. Also, the graphs and tables created in certain reports were very helpful visuals. Cons The countless details also created a system that was complicated at times and not well-suited for our smaller facility. We did not need more than half of the functions available, and therefore felt we weren't using everything we were paying for. Also, the credit card batching was not very customizable. Had a few negative experiences with tech support. Review Source Response from TORViC Technologies March 13, 2018 Thanks so much for taking the time to review our product Emily. In an effort to accommodate the smaller facilities like yours we are introducing a VCM light version that will allow you to pick and choose exactly what modules you will use and pay only for those. I hope this is helpful to not only you but other clients in the future. RI Rana I. Director Used the software for: 1-2 years ### "VCM has made our club so much better. We can track the membership and crack down on stealing. " March 8, 2018 4.0 Pros Tracks all entries and memberships. It all also allows me to see the amount of clients per day. The POS is very simple to use and I love that it records every single transaction. Cons Crystal viewer keeps giving problems however once customer support is aware the problem is fixed. The reports can sometimes be tedious to read, especially the daily, monthly, expiration's. Review Source Response from TORViC Technologies March 13, 2018 Thanks so much Rana for your review. I would like to add that due to your response regarding the crystal reports we have completely rebuilt an entire new reporting module that will be available for you within the new version of our VCM Software. You will now have the ability to completely customize all reports to reflect your company branding, as well as, filters to include whatever data your choose within each individual report. JB John B. director Leisure, Travel & Tourism Used the software for: 2+ years ### "Great software and simple to operate while providing excellent service and functionality. " August 10, 2016 5.0 Have been using this software for many years and it works effortlessly with very few complications, and many free upgrades. Pros This software is intuitive and comprehensive, allowing for complex reporting and simplistic operation at the same time. Review Source Response from TORViC Technologies October 19, 2016 Thanks so much for your Loyalty and support! TT Thomas T. Assistant Manager / Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "Behind the Scenes Must Have!" December 14, 2018 5.0 Very pleased with Visual ClubMate. We've utilized several different software's at my Health Club, with ClubMate being the one I've been most impressed with! Would reccomend to anyone and everyone. Pros Effortless tracking of guests/members. Access to Scheduling Sessions, Events and Programs. Customer Support is reliable and quick. Ability to track growth. Paperless Documents with access for clients! Cons So many options, not a bad thing. Allows for customization and more control over what I view. Review Source Response from TORViC Technologies January 15, 2019 Thank you so much for the kind words Thomas! We are blessed to have you as a client and partner. LP Lori P. Wellness Supervisor Health, Wellness and Fitness Used the software for: 2+ years ### "Thanks for all the years of support!" April 10, 2017 5.0 Our organization has been with Visual ClubMate for at least 10 years. The Support is superb! They are patient, understanding & very knowledgeable. Review Source Response from TORViC Technologies April 10, 2017 Thank you so much for your Kind words Lori. We are always glad to hear from you and your staff. DG Debbie G. Business Coordinator Consumer Services Used the software for: 6-12 months ### "VisualClubMate is a good system to have. Customer Support is the greatest!" March 19, 2018 5.0 Pros Customer Support - they work with me in all ways, even suggestions I've made they have incorporated them into the system. Cons Sometimes things don't work correctly, but they are always good to get back to me right away to work thru the issue. Review Source Response from TORViC Technologies March 22, 2018 Thanks so much Debbie, you are a joy and a blessing to our company and surely everyone you meet. I am glad to know the developers were able to add some of your suggestions into the new release. Similar Products Featured ## Related categories [Club Management](https://www.capterra.com/club-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.