# Swept Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Swept the right Janitorial solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148615/Swept/reviews --- Swept 4.3 (79) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Swept Ease of use 4.2 Customer Service 4.4 ## Pros and Cons in Reviews KR Kevin R Operations ManagerEnvironmental Services, 51 - 200 employeesUsed the software for: Less than 6 months. “We've appreciate all of it being together: time record, inspections, communication, check-lists, training videos and customer service is helpful and professional.“ November 23, 2021 MM Marta M Office ManagerFacilities Services, 11 - 50 employeesUsed the software for: 1-2 years. “The app constantly crashed, or was too slow, or wouldn't open at all.“ March 10, 2025 BG Bryan G Finance DirectorFacilities Services, 11 - 50 employeesUsed the software for: Less than 6 months. “The ability to manage supplies as multiple locations is a great feature. “ November 23, 2021 JA Josue A Regional Supervisor Facilities Services, 51 - 200 employeesUsed the software for: More than 2 years. “Can’t upload more than 25 pictures per report if more images are added report doesn’t sent out.“ September 6, 2022 SS Sarah S Operations ManagerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “I like the clock ins, location info, export payroll report“ November 22, 2021 KB Kb B OwnerFacilities Services, 11 - 50 employeesUsed the software for: Less than 6 months. “This was one of the worst mistakes that I’ve ever made on top of that they would not refund me any of my money back so $1800 down the drain“ October 3, 2022 AS Austin S ControllerFacilities Services, 51 - 200 employeesUsed the software for: 6-12 months. “The scheduling is really organized and let's a fairly big company like ours know who is at which building.“ November 23, 2021 BW Bruce W PresidentFacilities Services, 51 - 200 employeesUsed the software for: More than 2 years. “Its just awful to be tied to a product where you have to build excel spreadsheets to finish the mission of data management when Swept is a database capable of providing assistance.“ November 19, 2021 ## Showing most helpful reviews Showing 1-25 of 79 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Sarah S. Operations Manager Consumer Services Used the software for: 2+ years ### "Having software issues recently" November 22, 2021 4.0 It's great for scheduling the cleaners and managing them but I'm not able to do everything with swept. I manage commercial on swept but I'm forced to use another program for residential with I also don't like due to swepts finite number of locations. Pros Love the translation to other languages for my cleaners. I like the clock ins, location info, export payroll report Cons Theres a lot of bugs recently that myself and the team have experienced. Like the cleaners not being able to sign in or out. Myself and a colleague are admins but sometimes I'm not able to view a couple locations that he's ables to view or the other way round. I wish you could add pics to locations for who has what keys. Or access info into the building for new cleaners. Review Source Response from Swept December 17, 2021 Hi Sarah. Thanks for leaving us a review, we appreciate the feedback. We are all ears when it comes to our customers' experience, so please know we have taken your comments on board. Please reach out to support@sweptworks.com and provide them with further details of the challenges you are facing, and they will look into this for you. SB Sara B. Building Services Account Manager Facilities Services Used the software for: 1-2 years ### "User friendly" June 8, 2020 4.0 Swept has been affordable and offered time clock solutions as well as inspection reports. Customer service is excellent. Lots of help tools available online as well. Pros Super easy for staff to clock in/out. Great features to be able to message staff assigned to locations. Time sheets available to staff are very helpful. Security info attached to locations is an ideal tool. The ability to change the language is nice for messaging. Cons Messaging features should be expanded to be able to message individual staff or groups instead of having to use a location. Shifts should be able to be designed without having a start time and end. Notifications of staff not clocking in by a certain time at the end of each day should be a function. More reports options would be ideal. Would be nice to be able to alter job locations in the cleanings reports. Alternatives considered [Otuvy](https://www.capterra.com/p/124232/Otuvy/) Reason for choosing Swept Price and ease of use. Switched from [Chronotek](https://www.capterra.com/p/86232/Chronotek/) Too expensive for just time keeping. Review Source DP Dan P. President Facilities Services Used the software for: 2+ years ### "Dlp " November 19, 2021 3.0 Pros It is Very easy to use and the type of things it should do are great Cons Geofencing doesn’t always work Customer service is terrible Very costly for what I get Review Source Response from Swept December 17, 2021 Hi Dan, thanks for sharing your feedback. We're sorry your experience didn't match your expectations. Please could you contact us at support@sweptworks.com and we'll work with you to resolve any issues as quickly as possible. SC Steve C. President Facilities Services Used the software for: 2+ years ### "I love the app, it truly helps with loss of time and money by tracking employee production." December 13, 2021 5.0 It's been really good. Pros The fact I can see where they are and how long they worked. Cons The messaging has really taken a step back with this last update. Our employees text when they arrive on site and when they leave, which makes it easy for a manger to look at their phone and know whether or not someone is at their location. Now you have to log onto the app and check the app for who is working where. It's several steps that our people shouldn't have to do when they are in the middle of a job. It doesn't seem like a tough fix to time stamp EVERY message that is sent... I helps when people can't log in or out for some reason. Backup processes... Review Source Response from Swept December 17, 2021 Hi Steve. Thanks for your comments. We are so happy to hear that Swept is helping you. We are always innovating and evolving to meet our customers' needs so we appreciate your feedback. KR Kevin R. Operations Manager Environmental Services Used the software for: Less than 6 months ### "Swept is a great tool!" November 23, 2021 4.0 We've appreciate all of it being together: time record, inspections, communication, check-lists, training videos and customer service is helpful and professional. Pros Our company loves the inspection features, location specific communication, and the mood reports to help our cleaners communicate with supervisors. These are just a few of the features we like. Cons Unfortunately we have a sad face about a specific mileage report not available (yet, I'm hopeful). When I approve hours have to write down the mileage individually from Time Travel feature. Gets a bit timely. And no place to include HR notes tagged to employees. Reason for choosing Swept The price, functions and your staff. Review Source Response from Swept December 14, 2021 Hi Kevin. It's wonderful to hear you are enjoying using Swept as your all-in-one solution. In terms of the mileage report, we are always innovating and evolving to meet our customer needs. I will put this in as a feature request for our Product team. Thanks for your feedback and for helping to shape Swept. We hope to turn your sad face into a happy face! JA Josue A. Regional Supervisor Facilities Services Used the software for: 2+ years ### "Swept Review" September 6, 2022 4.0 It’s been a roller coaster, sometimes it works and sometimes it doesn’t. Pros Been able to upload photos and the resolution has gotten better. Cons Sometimes when uploading pictures to the work orders they don’t upload and take long to upload. Can’t upload more than 25 pictures per report if more images are added report doesn’t sent out. Review Source Response from Swept October 27, 2022 Hi Josue. Thanks for your comments. We are always innovating and evolving to meet our customers' needs and we promise we will do better! We would like the opportunity to investigate your feedback further. Please could you contact us at support@sweptworks.com and I'll work with you to resolve any issues as quickly as possible. TT Timmy T. Owner Facilities Services Used the software for: 1-2 years ### "Swept is Awesome" November 24, 2021 4.0 We are saving a bunch of time using swept and we are very organized. We are able to grow by using swept. Pros It is very easy to use and it is organized. Cons It is little slow sometimes and it takes time to load. Alternatives considered [Janitorial Manager](https://www.capterra.com/p/164100/Janitorial-Manager/) Reason for choosing Swept It was much easier to use. Review Source Response from Swept December 14, 2021 Hi Timmy. Thanks for the review! It's great to hear Swept is helping you save time. We love reading these reviews and I know the team will be delighted with your feedback. AS Austin S. Controller Facilities Services Used the software for: 6-12 months ### "Swept - SMS" November 23, 2021 4.0 Pretty good so far. Electronic time tracking is the way to go so long as users are efficient and know how to use it. Pros The time tracking is accurate and with geofence enabled we know our employees are on site when they're supposed to be. The scheduling is really organized and let's a fairly big company like ours know who is at which building. It's much easier to manage labor. Cons I think payroll management requires a little baby sitting for our people. Some forget to sign out or sign out too late (no OT approved). I wish the app could notify them to sign out based on their schedule so they do it and no adjustments are required. Sometimes the GPS creates problems but it's more rare. Review Source Response from Swept December 14, 2021 Hi Austin. Thanks for your positive review- we are so happy you are getting value out of Swept and the Scheduling feature! Thank you for your suggestion of the notifications, I have raised this as a feature request. MC Michell C. Office Manager Facilities Services Used the software for: 2+ years ### "Reviews" November 25, 2021 4.0 Great Pros message board and variance report and GPS Cons urgent button in messages now gone integration with api's and external systems not available (eg xero accounting, salesforce) That you cant have a contractor in two companies without two email addresses inpections report is not so great. doesnt show well and not applicable should not rate in the score. Review Source Response from Swept December 14, 2021 Hi Michelle. Thanks for your comments. We are always innovating and evolving to meet our customers' needs and we promise we will do better! Your feedback is so important to us and we appreciate you taking the time to raise this with us. GN Georgi N. Operations Manager Facilities Services Used the software for: 2+ years ### "Easy to track locations" December 6, 2021 4.0 Pros Sign-in/out features are good, as information regarding security, instructions and supplies. Cons The message board needs to be improved. Review Source Response from Swept December 17, 2021 Hi Georgi. Thanks for taking the time to leave us a review. Our team is happy to hear that you've found value in our features. We would love to connect with you to collect further feedback on our message board. Please reach out to support@sweptworks.com NK Nick K. Owner Facilities Services Used the software for: Less than 6 months ### "Swept rocks" June 9, 2020 5.0 It’s a very useful tool to our company. Swept as a company is a delight to work with. Pros I like the time tracking and messaging functions as well as the instructions section. Cons When you type messages you can’t see what you were typing if it is a long message. Makes messaging a little more difficult. I really really wish you guys could add checklists. Alternatives considered [Time Tracker](https://www.capterra.com/p/122309/eBillity-Time-Tracker/)[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[CleanGuru](https://www.capterra.com/p/175089/CleanBid/) Reason for choosing Swept Swept had more options tailored to the cleaning industry. Swept also can help our customers communicate which is great. Review Source Response from Swept June 19, 2020 Thanks for taking the time to share your feedback Nick! I'm sharing your feedback with our product team and adding your feature request for checklists. MG Mark G. Company director Facilities Services Used the software for: Less than 6 months ### "Great cleaning tool - SWEPT" June 8, 2020 5.0 Customer communication has improved and cleaning times monitored. Pros The simple interface and setup. Customer service and onboarding process to set me up. Cons Minor issues such as group messaging with clients. Alternatives considered [freshOps](https://www.capterra.com/p/178901/freshOps/) Reason for choosing Swept Much easier interface and vert simple to use. Review Source JR Justin R. Area Manager Used the software for: 6-12 months ### "Worthwhile Investment " October 13, 2016 4.0 Swept is really the do-it-all app for the the professional cleaning community. My life has been changed for the better by the built-in message boards, inspection capabilities, and all inclusive nature of the product. There are bugs and kinks that always need worked out, but that's true of anything. The great thing about Swept is that the company is always trying to improve. Have an idea that would make your life easier? Tell them. Have an issue and need a fix? Get advice straight from the source. The product is top-notch but the Customer Service is even better. Pros The message boards have broken down a lot of walls in the field. Shifting blame between shifts is no longer an issue and accountability has risen. It seems like such a simple thing with text messaging and social meadow being so prevalent, but creating something specific for our cleaners' needs has been an invaluable piece of equipment in the field. Cons Payroll is still difficult. Trying to determine if someone is close to overtime or having to manually approve every shift is difficult. Review Source BK Bengisu K. Administrative Assistant Computer Software Used the software for: 6-12 months ### "Great app " November 14, 2018 5.0 Pros I like that I can see when the cleaners have been to the office, for how long, and if problems arise they can take pictures or message me right away. I no longer have to have a pen and paper to check in on when things were done. When something is not working or damaged they take a picture of it and it makes it solving problems quick and easy. Cons Sometimes when I check the app check in through my email, it does freeze my computer and make me have to restart everything. It could be my desktop but it keeps stating the image is trying to download. My IT manager was not able to solve it but it did stop for the last month or so so maybe the software was updated. Love the app overall Review Source EK Evan K. General Manager Facilities Services Used the software for: 6-12 months ### "Great Startup" June 13, 2019 5.0 Swept has allowed us to manage our team with technology. Although I have listed some cons above, I need to mention that they are still growing and adding additional features as they grow. I am an avid supporter of the company and wish them great success as it directly impacts my future growth too. Pros \- Ability to track time and employees with geofencing - Schedule automation - Inventory tracking Cons \- Does not include a Work Order generation/tracking function - Inspection reports are limited in use Alternatives considered [CleanCloud](https://www.capterra.com/p/133390/CleanCloud/) Review Source PJ Pam J. Owner Facilities Services Used the software for: 1-2 years ### "The owners review" February 21, 2020 5.0 Pros Ease of use, customer support and how well it is liked by my employees Cons The scheduling feature! But they do know it needs work and have been great about taking feedback. Reason for choosing Swept Built specifically for my industry, affordable, great customer service and solves more than 1 of the problems I was having. They are also continuing to enhance its use while asking us (their customers) for feedback. Review Source SA Steven A. Manager, Custodial Services Education Management Used the software for: 1-2 years ### "Swept review" June 8, 2020 4.0 Pros This software is mostly used for communication. Being able to communicate in multiple languages is great for our staff. Cons The inspection feature is very weak and we are not able to customize in a way that maximizes the software's potential. Review Source AK Andrew K. HR Manger Facilities Services Used the software for: 1-2 years ### "Great Software Program" May 9, 2019 5.0 Time and attendance Pros Ease of use and the customer service response Cons More flexible reports so that we can adjust them to receive the information we need. Review Source MG Mario G. Owner Consumer Services Used the software for: I used a free trial ### "Good looks and functionality but is missing key aspects" June 8, 2020 5.0 easy to use but it lacks checklists and one off jobs. Pros Easy to use and it has an appealing user inter phase Cons Doesn't provide itemized checklist. Instructions in word are prone to not be read by the cleaners Since checklists have to be checked, cleaners must at least look at them every time to be able to punch out. It would be nice if it can handle one off jobs Reason for choosing Swept I didn't Review Source Response from Swept June 11, 2020 Thanks for your feedback, particularly letting us know about the gaps around checklists and one off jobs. I'm sharing this feedback with our product team and adding feature requests. A member of our team will connect with you to learn more about your needs with these. features. SB Shayla B. SAM Consumer Services Used the software for: 6-12 months ### "Great product! " June 14, 2019 5.0 Pros It's fantastic for inspection usage and time management Cons The lack of functionality with uploading pictures Review Source JB Jay B. divisional manager Facilities Services Used the software for: Less than 6 months ### "Schuman cleaning review" October 13, 2016 5.0 I think it is a great product but needs some fine tuning before it will work for us. Many items are designed more for a structure where the employee is a 1099 and we are w-2. We need more tracking inbetween stops and easier inspection process by supervisor that is in between worker and manager Pros Great, works well in many areas, covers most of the basis, geofenced etc Cons we do inspection by supervisor at each account, like a checklist. They need to just click and it be checked, takes too long with 64 bullet points to then go through meets expectations or below, etc and then clicking ok after that. Also, clicking into a building called drive time is too cumbersome. Review Source Response from Swept October 13, 2016 Thanks for the feedback Jay! FM Fernie M. Operations Manager Facilities Services Used the software for: Less than 6 months ### "Overall experience" October 28, 2016 4.0 As just started with the program, there are features that we really need in the business, experience wise is quite interesting, personally, it really works for me in many ways and love it, there are few glitch though when it comes to the Geofence, i know your techs are really working on it to its accuracy. Other than that, everything works as for having been said that needs more polishing. i would recommend it though. Pros Geofence and the real time conversations in messages with the parties involve. Cons Geofence - not accurate all the time. Review Source RR Ricky R. President Facilities Services Used the software for: 6-12 months ### "Rozalado review!" December 8, 2016 5.0 Swept has been a great tool for our Cleaners, Inspectors and Internal Operations Team. It's a seamless approach to an old classical industry. Pros how user-friendly and simple it is to use. Cons It doesn't have a good job scheduling/work ticket system yet. Review Source CS Curtis S. Used the software for: ### "Great App - which will continue to improve " October 13, 2016 4.0 Swept is a great app for helping to reduce micromanaging of my team from monitoring supplies, to access codes. I enjoy having the ability to know when and how long team members were onsite and the ability to keep messages for different sites separate. The scheduling feature is awesome too. I chose to use Swept because they are always open to feedback and clearly are always working on improving the app and it's features. Review Source SD Sam D. Used the software for: ### "Great App - Young Innovative Company" November 4, 2016 5.0 Very functional App and That continues to improve a variety of new and quality features. Very unique for this industry. Good value for the money. 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