# Page 2 | Swept Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Swept the right Janitorial solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148615/Swept/reviews --- Swept 4.3 (79) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of Swept ## Showing most helpful reviews Showing 26-50 of 79 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Marta M. Office Manager Facilities Services Used the software for: 1-2 years ### "Did not like it" March 10, 2025 1.0 I didn't like it. The app constantly crashed, or was too slow, or wouldn't open at all. Every time I made a change somewhere it would take me back to the beginning and I had to start over. Pros The only thing I liked was the module to communicate with the clients. Cons The app always crashed and wasn't user-friendly. Review Source BW Bruce W. President Facilities Services Used the software for: 2+ years ### "Whitlock Building Services" November 19, 2021 2.0 We like the Swept as a concept. Hard to consider switching based on the number of clients who use Swept. I need more Issue Management tools to assist with retaining clients and team members. Swept does not listen to the end user or at least does not listen to our requests and we have been begging for support. Its just awful to be tied to a product where you have to build excel spreadsheets to finish the mission of data management when Swept is a database capable of providing assistance. Pros allows me to speak with cleaners and clients directly. Allows me the ability to audit w/ pictures... Cons the new updates now limit my ability to see specific client and supervisor feedback. I am also limited to the length of my notes . Swept does not aggregate Issue Management data details or allow me to pre-schedule push notifications which could be used as a reminder to improve service delivery( example: Remember on Friday we clean the refrigerators...) Reason for choosing Swept We were new to the business , where introduced to Swept and really liked Swept however as we grow our business the Issue Management data, ability to send automated push notifications and other service delivery features are just not enough Review Source Response from Swept December 14, 2021 Hi Bruce, Thanks for your comments and for taking the time to leave us a review. We are always open to suggestions and we appreciate your feedback. BH Brian H. Owner Hospitality Used the software for: 1-2 years ### "Unhappy Customer!" November 23, 2021 3.0 Unhappy. Feel over charged for things that don’t work properly. Nobody seems willing to make it right or make me feel good about staying with swept. I’m looking for a new software as I type this. Pros Inspections. That’s it. I like nothing else at all about this app as nothing wants to work consistently. Cons Where do I start?? Clocking in and out doesn’t work consistently, supply orders doesn’t work consistently, app closes on you in the middle of using it, there’s no automatic clock out feature if staff forget to clock out. The list goes on…. Alternatives considered [Janitorial Manager](https://www.capterra.com/p/164100/Janitorial-Manager/) Reason for choosing Swept More user friendly and at first there was less bugs/issues. Now I’m having far more issues with swept than any other software I’ve tested. I’m currently looking for a new software as I don’t feel like I’m getting my monies worth not getting taking care of by the swept team. Switched from [Janitorial Manager](https://www.capterra.com/p/164100/Janitorial-Manager/) More user friendly. Review Source Response from Swept December 9, 2021 Hi Brian. Thanks for your feedback. We want every owner in this industry to experience the growth we know is possible (and we see with so many of our customers), so if we missed the mark for you, we'd love to learn more. Please reach out to support@sweptworks.com with the specific challenges you are having, so we can look into this for you. DC Dallas C. Owner Facilities Services Used the software for: 1-2 years ### "Janitorial " November 23, 2021 4.0 Pros The scheduling feature and GPS geofence. Cons Getting staff connected in rural areas drives my crazy. I have tried training videos on our website, numerous hours training over the phone and I sent a supervisor out to physically visit each person to help get them connected. Still very difficult in rural areas. Reason for choosing Swept I felt the Demo showed ease of use Switched from [MITC Cloud](https://www.capterra.com/p/139408/MITC-Cloud/) GPS geofense feature and schedule setup Review Source Response from Swept December 14, 2021 Hey Dallas. Thanks for your comments. We always aim to deliver an exceptional experience for both our customers and their employees. Sometimes, things outside of our control can have an impact - like the rural areas. It may be worth considering IVR for these locations. Feel free to drop a message to your Customer Success Manager for more information. BG Bryan G. Finance Director Facilities Services Used the software for: Less than 6 months ### "Much Better Products are Available" November 23, 2021 2.0 I absolutely did not like this product from day one and really tried to like it. If you are just using it to keep track of supplies at multiple locations, this works pretty good. But if you are running several service crews that each do multiple jobs at night then look elsewhere. You have to go to so many screens to get a full picture of what's going on. This also isn't an invoicing software so you would need a separate software application for that as well Pros The ability to manage supplies as multiple locations is a great feature. Communication with the field works pretty good as well. When we come in to the office in the morning we can see any issues the crews report during their shift. Cons This software is difficult to manage field crews and the scheduling is terrible Review Source Response from Swept December 14, 2021 Hi Bryan. It's never easy to hear we didn't meet your expectations. We have just made some enhancements to our scheduling feature that have improved the functionality. If you have questions about the update please reach out to support@sweptworks.com. Thanks for your feedback. DW David W. Sales Manager Commercial Real Estate Used the software for: 2+ years ### "Excellent product" November 23, 2021 5.0 I like this product a lot. Makes my job easier to supervise our employees Pros This app allows us to perform inspections at client sites, inform cleaners of expectations we and the clients have and to let the clients know if there are issues or maintenance requests needed, Cons The new app has it's issues where typing notes causes the inspection results to drop behind the keyboard as you are typing which Swept Support, once informed worked to start finding a fix immediately. Customer support has been very receptive to feedback. Also it sometimes takes a while to load a page. Review Source Response from Swept December 13, 2021 Hi David. I'm so glad Swept is making your job easier - that's what we are here for. We are always looking to evolve and improve, so we appreciate you reaching out to our support team. Our goal is to be the most trusted janitorial software out there. Your feedback helps us know where we can improve. RS Ron S. Owner Facilities Services Used the software for: 2+ years ### "Swept Services App" June 15, 2021 5.0 Overall satisfied with the price plan we have and when used to its fullest will give us advanced information to use to maintain the facilities and employees who service those buildings. Pros Multilevel management tool that has ease of use and provides the information needed to operate on a more efficient level. Cons Some new tools that are implemented and learning to instruct and update employees can be something that employees will use and some that they won't. Reason for choosing Swept Price, ease of use and support is always there when you need them. Review Source Response from Swept December 13, 2021 Hi Ron, Thanks for the review! I know the team will be delighted with your feedback. AA Amber A. President Facilities Services Used the software for: 1-2 years ### "Growing Commercial Cleaning Company Using Swept and loving it" July 8, 2020 5.0 My overall experience with Swept has been great! They respond to my feedback and the pricing as been great. It just makes my life easier as a business owner. Pros I love how easy it is for my staff to learn the software. From the part-time cleaner in the field to the manager. The learning curve is just a couple days. It keeps track of hours, mood of my cleaners, budget of cleaning hours, and the crazy schedule. I can't imagine running my company without the software. Cons I think the only complaint I would have is that as we added more accounts and had those account for longer periods of time, the APP version of the software seems to work slower. I'm working with Swept to see if there is a solution to this. Reason for choosing Swept I chose Swept for their overall package of services provided for the price. It was a good price for the amount of services it provided. Review Source Response from Swept December 10, 2021 Hi Amber, thanks for your review and for taking the time to leave us feedback. We wouldn't be able to continue to improve without it. NM Nicole M. CEO Building Materials Used the software for: 6-12 months ### "Such a helpful resource" November 29, 2021 5.0 Great product, better customer service than my previous app. Pros The swept Geo positioning feature is wonderful! The ability to track supplies is very useful as well! Ultimately the messaging software is really helpful! Cons The inconsistency in GPS geo positioning is causing issues for some of my staff to be unable to check in. Though this has been reported to SWEPT, it sounds like its an issue with different types of phones having inconsistency with the app and the third party software. Reason for choosing Swept Consistency and technology was more advanced than the other company. Review Source Response from Swept December 14, 2021 Hi Nicole. Thank you so much for your review and for letting us know about the GPS challenges some of your staff are having. It sounds like you have reported this to our team, so rest assured we are looking into this. We appreciate your comments, they help us continue to improve and evolve. JM Julie M. Owner Facilities Services Used the software for: 6-12 months ### "Saves me time and Gives peace of mind!" June 19, 2020 5.0 I thought it was too pricey, but after looking at a bunch of other systems - nothing compared. I'm glad I took the plunge. As the sole leadership team member of my company currently - it's been my BEST partner. Pros This system lets me easily check time sheets and approve payroll. It has streamlined our communication around who is doing what, and helps everyone get the updates they need. I even have the peace of mind that if someone doesn't show up, I'll be alerted after a certain time following a scheduled shift! This has never been an issue, but you know we can worry about anything. Cons It took me a minute to figure out the best way to put in recurring schedules and how to change only what I need without changing everything, but I got it figured out now. At times, team members struggle to clock in, but I can update it easily on my end when I get the time. The translation to spanish is only for messages. I thought it would be for instructions and alarm/security info too. Just a bit of a workaround for me to do spanish and english. Reason for choosing Swept It GETS janitorial company owners. You've captured the key features we all need (from timesheets, to specific instructions, to supply reporting), without unnecessary workarounds which helps us and our team to continue doing our job efficiently. Review Source Response from Swept June 22, 2020 Julie, we appreciate the feedback and the opportunity to partner with you! We are delighted to have you and your team as part of the Swept community. JJ Jason J. Owner Facilities Services Used the software for: 2+ years ### "Company has lost touch with it's customers" June 8, 2020 3.0 When we started with them 4 years ago was great but has declined and rapidly over the last year or so. Don't follow up when they say they will and still have an issue with the app. Pros Ease of use for the end user. Very basic app. Cons Don't follow up with customers. Focus is not on adding features for customers but adding features to generate more revenue for the company. Reason for choosing Swept Am going to be transitioning to another app shortly, would not recommend this app. I am in a Mastermind group with several other cleaning company owners and several have already left Swept and the rest will be soon. Review Source Response from Swept June 11, 2020 Thanks for taking the time to share your feedback. You are a valued member of our community. We hope to hear back from you, we've reached out to connect directly with you. TC Tammy C. Executive Assistant Environmental Services Used the software for: 2+ years ### "We love SWEPT! " June 9, 2020 5.0 Overall I love this platform and it was a stress-free learning curve for our employees. Pros It is very user friendly, our employees like using it, and it is great for communicating with customers. Cons I would like to have more storage options under the employees such as being able to store their photo or emergency contact information. Switched from [Chronotek](https://www.capterra.com/p/86232/Chronotek/) Better price and more features. Review Source Response from Swept June 19, 2020 Tammy, its great to hear your team like using Swept and got up and running with ease. Please continue to let us know how we are doing, thanks for the feedback. DD Donis D. Owner Consumer Services Used the software for: 1-2 years ### "User for over one year" June 9, 2020 5.0 The best thing about the app is about the instant communication you can have with your staff and clients. It helps to make sure that there are not any misunderstandings. Pros The best feature for me is the inspection reports. Being able to send reports to customers and staff member at the same time is a time saver. I wasn't expecting for my clients to use the messaging feature, but they actually love the fast responses. Cons Everything works as it supposed to, but sometimes app will crash. I think that has to do more with not keeping my phone updated. Alternatives considered [Janitorial Manager](https://www.capterra.com/p/164100/Janitorial-Manager/) Reason for choosing Swept The pricing was right for us. Review Source Response from Swept June 19, 2020 Donis, thanks for your kind words, its great to hear your clients are using the messaging feature. GO Gustavo O. Operations Manager Facilities Services Used the software for: 2+ years ### "My experience with Swept." June 9, 2020 4.0 Overall positive. Hours recording and communication capabilities. Pros Simple to use, layout and functionality. Message board is an excellent feature. Cons Unable to select more than one employee when entering a group of people. I had to add one by one to an account t for a meeting attended. Also, there is no back-button, e.g., when entered some filters then you click back and goes back to general setting, where you have to enter all desired filters again. This feature'd be useful to have. Reason for choosing Swept Chosen by director. Review Source Response from Swept June 19, 2020 Thanks for taking time to share your feedback, Gustavo. I'm sharing your comments with our product team to look into. Please continue to let us know how we can support you and your team. AO Adebayo O. HelpDesk Support Computer Software Used the software for: 1-2 years ### "Janitorial Software that works exactly how it should" October 27, 2022 5.0 Pros I loved the fact that we are able to specify cleaning schedules and the staff get's notified in real time or at set schedule. It also helps track and monitor cleaners, with a chat feature that enables them send message in real time so we can quickly get updates. An all round amazing application. Cons While it has a very beautiful User Interface, there where a few lags noted while using the mobile version of the app. Other than that it works perfectly Review Source Response from Swept February 28, 2023 Hi Adebayo! Thanks for your feedback. We really appreciate you for sharing your experience and we are happy to hear that Swept is helping you. We are always innovating and evolving to meet our customers' needs. Keep growing with Swept! Cheers! The Swept Team RS Richard S. Project Manager Facilities Services Used the software for: 2+ years ### "Project Manager" December 3, 2021 5.0 User friendly Pros Ability to manage several aspects of our business. Cons I don't have anything bad to say about the software. Review Source Response from Swept December 13, 2021 Hi Richard. Thanks for the review! I know the team will be delighted with your feedback. NK Nondas K. President Hospitality Used the software for: 2+ years ### "not as easy to use as an administrator...alot of back and forth" December 1, 2021 3.0 no bad Pros time tracking Cons admin .. and setting cleaning inspections,,, addition employees and not user friendly Review Source Response from Swept December 17, 2021 Hi Nondas. It's never easy to hear we didn't meet your expectations. Our mission is to be the most trusted Janitorial software in the world, and we won't stop until we get there. We would like the opportunity to investigate your feedback further. Please could you contact us at support@sweptworks.com and we'll work with you to resolve any issues as quickly as possible. FL Frances L. VP Facilities Services Used the software for: 1-2 years ### "Easy for employees to use" June 8, 2020 5.0 Communication is the greatest asset we are getting with this software. The messaging board allows for two way communication with our employees instead of a busy signal on the phone. Swept allows for all the Managers to respond to a question or issue quickly. Pros Swept is very easy to use. Our employees love it. Cons Swept is always improving and adding more features. We have asked for more “bells and whistles” and feel they have listened to us and continue to add more features Reason for choosing Swept We have looked at other options and while some do more in some areas-Swept is again the easiest platform for us and our employees. Review Source Response from Swept June 11, 2020 Thanks for taking the time to share your feedback. We very much enjoy working with you and your team. VR Verified Reviewer GM Facilities Services Used the software for: 2+ years ### "Works well and steadily improves" May 2, 2019 5.0 One of the benefits is a personal one. In a matter of seconds I can get a snapshot of what's going on throughout our company. This means in the evening if I want a quick glimpse I don't need to engage multiple individuals, I remain anonymous, that way I can gather information and keep my personal barriers up. Pros It's added another set of eyes to the different sites we service. The communication within our group has improved dramatically. Cons There's nothing I dislike, but adding features consistently will increase how effective it is for us. Review Source CS Christy S. CEO Facilities Services Used the software for: 2+ years ### "Great solution for Janitorial Management " January 29, 2020 5.0 It’s helped us manage, helped us sell to new customers, helped stay organized and saved time. Pros GPS clock Ins, info stored centrally about each customer account Cons Supply ordering confusing on some phones. Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Reason for choosing Swept Positive approach, more functions Review Source DT David T. Site Manager Staffing and Recruiting Used the software for: 2+ years ### "Great Janitorial App" January 27, 2020 4.0 I like Swept very much. The support team responds in a timely manner whenever I have an issue. It is user friendly Pros It allows to manage scheduling, handling of payroll and productivity of my staff in one application. Cons My company has multiple accounts in the software, but I only have access to one accounts. In looking at several reports, I see information for the other accounts that I have no access to. Review Source KB Kb B. Owner Facilities Services Used the software for: Less than 6 months ### "Don’t waste your time!!" October 3, 2022 2.0 This was one of the worst mistakes that I’ve ever made on top of that they would not refund me any of my money back so $1800 down the drain Pros I like the ability to track my employees did not realize it it may or may not work correctly Cons This app cost me quite a few contracts because it worked when it wanted to and for the most part was unusable by me and my staff. Review Source Response from Swept October 27, 2022 Hi KB. We would like the opportunity to investigate your feedback further. Please could you contact us at support@sweptworks.com and I'll work with you to resolve any issues as quickly as possible. Jason G. Director of Operations Facilities Services Used the software for: 6-12 months ### "Awesome app and support" October 13, 2016 5.0 We love what this app is provided for our company, our staff, and her clients. The support we receive from the Swept team is also incredible. They're willing to work with us and we enjoyed this relationship. Pros It is connecting RT members to one another. It also makes the communication with the client even easier. Cons Nothing Review Source KL Kevin L. General Manager Facilities Services Used the software for: 6-12 months ### "Overall Pleased with the Software" June 13, 2019 4.0 Pros This software has greatly improved our communication as a team, helped us with supply orders. There are a few key clients that communicate using that app and it has really helped us be more responsive. Swept has helped us greatly in the selling process to differentiate ourselves from our competition. The app is the best part of the whole experience, it is simple and easy to use and it just works. Cons Reporting could use some work but I'm told there should be a release later this year. What Swept does it does pretty well, its simplicity makes it easy to use but with that simplicity comes lack of customizability and options. Review Source JM Jason M. President Facilities Services Used the software for: 2+ years ### "Beyond a Tool, it is our “Way” " June 9, 2020 5.0 Pros \- Ease of use - Direct usability for our industry - Putting use in the hands of our front line staff - increasing relevant functionality Cons \- no “work order” or one-time job functionality, but I am told this is coming Review Source Response from Swept June 19, 2020 Thanks for taking the time to share your feedback Jason. We'll be in touch with you to share the latest product updates. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.