# Page 2 | Gymdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Gymdesk the right Martial Arts solution for you? Explore 148 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/148663/Martial-Arts-on-Rails/reviews

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Gymdesk

4.8 (148)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Gymdesk

## Showing most helpful reviews

Showing 26-50 of 148 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AB

Avigayil B.  
Director  
Sports  
Used the software for: 6-12 months

### "Basic Software with Industry Trailing Features and Customer Service"

October 16, 2025

2.0

We first started using Gym Desk at the end of 2024. In January 2025, we fully switched from a previous CRM (Zen Planner) to using Gym Desk full-time for managing our martial arts school of ~350 members. By every account, we switched to Gym Desk at precisely the worst time. The company has changed in all the wrong ways (acquired by private equity), causing both gym \[sensitive content hidden\] and members to suffer from this transition. If you are looking for a basic CRM that can process automated monthly payments, Gym Desk is a suitable option. If you require any additional functionality, such as using a schedule, booking, attendance, private lessons, financial reporting, etc. I'd avoid this platform. It just cannot keep up with tasks beyond member sign-up and automated billing. The quality of customer service has declined so fast, even in the short time we've been clients. You will wait a week for a reply that doesn't even solve a problem or answer a question.

Pros

I was drawn to Gym Desk because they employ what I perceived to be trustworthy business practices, including integration with third-party payment processing, transparent pricing, and no contracts for using their software.

Cons

\- Weak reporting and bulk action capacity. You can only view/select a maximum of 100 members at once, and the bulk actions are extremely limited, forcing many changes to be made in each individual membership. For example, there is no option to bulk upgrade student belt rankings or even filter by age or unsigned documents. - Customer service is only available via email, and it can be quite slow. - Poor design flow navigating within the platform - the system flashes to different windows with stark appearance changes when you click around settings and navigate different tabs. - Limited customization for email notifications and automations. - No ability to book "appointments" aka private lessons without adding memberships and pre-scheduled timeslots. - Duplicate workflows with varying "features" instead of a single optimized approach. For example, the key features for calendar management: booking students, cancelling bookings, and checking in are not available in the same spot/workflow. - No staff app = no effective approach for tracking accurate attendance.

Switched from

[Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/)

Zen Planner offered proprietary payment processing with no access to data or reporting.

Review Source

Response from Gymdesk

October 24, 2025

Avigayil, Thanks for taking the time to share your feedback as always. I reached out earlier this week to reconnect to review a few of these items on your list that Gymdesk can handle (selecting more than 100+ members, bulk promotions), as well as showcase a few upcoming enhancements on our schedule & booking functionality that I think you'll be excited about based on our conversations! As we continue to grow in this next phase, we'll be increasing the velocity of our efforts, both on the support side & rolling out updates for our customers. With respect to support, we do currently offer live chat and in the coming weeks we'll be offering phone callbacks for customers that need to speak with someone. As always, don't hesitate to reach out to me or the team if you need anything. -Jay Wilson VP of Customer Success, Gymdesk

KS

Kimberly S.  
Operations Director  
Recreational Facilities and Services  
Used the software for: Less than 6 months

### "Excellent for managing a karate school"

September 3, 2025

5.0

When we first started implementing Gymdesk, we took advantage of the ability to ask questions via a Zoom consultation, which answered many of our initial questions regarding set-up and integration. After two months up and running our school, it has proven to be well worth the investment! We have had an excellent experience thus far and anticipate continuing to enjoy this interface for years to come!

Pros

Gymdesk was easy to learn and implement. We enjoy having an all-in-one solution for managing our member lists, program registrations, payment processing automations, check ins and attendance tracker. Managing our school calendar in the Gym Schedule section has worked well and integrated well into our external website.

Cons

The only frustrations we have consistently encountered are from parents desiring to sign up more than one student member at a time. Having to do the entire registration process separately for each of their kids is time consuming and has an high time cost. They have also expressed a desire to have a parental non-member account to manage their karate students’ memberships from, as opposed to designating an arbitrary child to be the Primary family member account.

Alternatives considered

[Clubworx](https://www.capterra.com/p/141410/ClubWorx/)[Spark](https://www.capterra.com/p/169855/Spark/)[EMC SourceOne](https://www.capterra.com/p/168519/EMC-SourceOne-Archiving/)[Kicksite](https://www.capterra.com/p/131168/Kicksite/)

Reason for choosing Gymdesk

This met all our needs beautifully and affordably!

Review Source

AR

Alec R.  
Owner, Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "I want to like it more than I do"

December 17, 2024

4.0

GymDesk is overall a really simple software and offers a lot of potential to be one of the better ones out there. I've used a lot of different gym CRMs, and no software has ever offered everything I needed; GymDesk is in the top 5. I think the best feature of the system is the member management, specifically because we have multiple age groups, programs, and rankings. We can customize all sorts of rank and program requirements and associate those to belt testing and grading, etc. There are apparently updates on the way to improve their event management side, allowing for variant pricing options. Until then, the only option is to make every event free, and then charge appropriately in the POS, but then the rosters are not connected. The Growth charts are a nice touch but the details are not adjustable and running custom reports is not really a function, despite being told you can filter lists...not enough. Lead management gets the job done, and the automation section has a lot of potential but is limited in scope. I really want to like this software and I've been patient for updates to improve the little things but it tends to be almost great at a lot of things, yet not great enough at most.

Pros

member profile management is thorough, rank and program management is great, contract setup is really simple, and the interface is easy to navigate. Customer Service is friendly and has good response time.

Cons

Reporting is extremely limited and not entirely clear with the information it presents. Event management is poor.

Alternatives considered

[Spark](https://www.capterra.com/p/169855/Spark/)[Momence](https://www.capterra.com/p/229516/Ribbon/)[Kicksite](https://www.capterra.com/p/131168/Kicksite/)[PushPress](https://www.capterra.com/p/172781/PushPress/)

Reason for choosing Gymdesk

I used Spark previously and wanted to try GymDesk as an alternative but I should have gone back to Spark with the way things have been thus far.

Switched from

[MyStudio](https://www.capterra.com/p/177467/MyStudio-App/)

more functionality and a richer feature list.

Review Source

Response from Gymdesk

December 27, 2024

Alec - Jay here, Gymdesk's new Customer Success leader. First off, thanks for taking the time to share your feedback. We're at an exciting phase of our growth and feedback like yours helps us continue to invest in the right areas. As you mentioned, variable pricing options is in the works. I'd love to more deeply understand what would move the needle for you in reporting and automations. I'll shoot you a message to see if we can connect. Thanks again for your partnership and feedback!

AF

Andrew F.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Fabulous Gym Software "

July 18, 2025

5.0

Gymdesk is by far the best fitness gym software and have set the bar high. Their customer support is fantastic. Highly recommend!

Pros

Easy to use, clean & dynamic platform, tracks class attendance and students progress, belt ranking, etc.

Cons

None. They have been amazing every step of the way. From on onboarding, to training, videos, emails, etc.

Switched from

[Spark](https://www.capterra.com/p/169855/Spark/)

Spark made 17 mistakes within 4 months. Did not except accountability, or responsibility for there reckless & careless actions.

Review Source

DP

DENA P.  
owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "GYMDESK rocks!!"

May 9, 2025

5.0

Excellent! I have used multiple platforms over the years, and NONE were as simple and straightforward as Gymdesk!

Pros

The simplest program to use. It's dummy-proof! The BEST thing about Gymdesk is the customer service. Everyone is sooo helpful!!!

Cons

There is really nothing I can complain about! Okay, I take that back. This review is dumb! There is nothing I have not liked, so I don't know why I have to write out this long answer.

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

square charged for little things and did not have as many features mindbody was difficult to use and expensive

Review Source

Response from Gymdesk

May 12, 2025

Thanks so much for taking the time to share your feedback Dena! We appreciate your partnership and please don't hesitate to reach out if there's ever anything we can do to help. -The Gymdesk Team

MW

Mary W.  
Manager  
Sports  
Used the software for: Less than 6 months

### "Gymdesk is Best!"

March 1, 2025

5.0

We just opened our academy, had a lot going on especially moving our lives interstate. Gymdesk was recommended by a few other gyms when I was tossing up different softwares. I researched it, and I loved the features. It's straight forward and super easy to use. Makes my admin life a whole lot simpler

Pros

It's super easy to use and most importantly if I have any questions, I shoot the team an email and I get an extremely helpful response within 24 hours.

Cons

Only stripe can take bank transfer payments

Alternatives considered

[Clubworx](https://www.capterra.com/p/141410/ClubWorx/)

Reason for choosing Gymdesk

Ease of features, previous gym we trained at used clubworx and I wanted a different software.

Review Source

Response from Gymdesk

March 3, 2025

Mary - Thanks so much for taking the time to provide your feedback. We're so thrilled to hear that we've made a positive impact, especially at a busy time in your life! We did want to let you know that we have multiple options for bank transfer payments. If you'd like to learn more, feel free to reach out to our team at support@gymdesk.com or check out the article below. https://docs.gymdesk.com/help/payment-processing Thanks again for your feedback and your partnership! -The Gymdesk Team

AS

Al S.  
Owner  
Sports  
Used the software for: 6-12 months

### "Great price "

March 10, 2025

5.0

Great easy to navigate. Also to set up works great with my website

Pros

Easy friendly to use. Also for the price is great lots benefits and different ways to use

Cons

Nothing at the moment. If I find something will post it

Alternatives considered

[Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/)

Reason for choosing Gymdesk

Price and easy to use. Both for me and new students

Review Source

CM

Chris M.  
Instructor  
Sports  
Used the software for: 6-12 months

### "Best software"

December 11, 2024

5.0

Changing from glofox to gym desk was the best decision ever for my gym i would recommend gymdesk to anyone

Pros

The program is simple and easy work with.

Cons

There is no cons about this software its amazing.

Switched from

[ABC Glofox](https://www.capterra.com/p/136861/Glofox/)

They were way to expensive, system always crashed. Wasnt gym or client friendly

Review Source

JL

Janelle L.  
General Manager  
Sports  
Used the software for: 1-2 years

### "May be the right software if you can afford it. "

December 15, 2024

5.0

Pros

Very simple to operate and easy to understand.

Cons

The pricing is a bit high for the Asian market.

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing Gymdesk

It fits our needs more since we have martial arts as well.

Review Source

KM

Kris M.  
Business owner  
Sports  
Used the software for: 1-2 years

### "Quality Product, easy access and spot on to work with. "

October 2, 2024

5.0

Super easy to install, fast interface and integration for my needs. Love it.

Pros

Easy to work with, great interface, like the flexible options!

Cons

No real complaints… Maybe customized belt test promotion option!

Switched from

[Kicksite](https://www.capterra.com/p/131168/Kicksite/)

Needed a faster interface and easy to use.

Review Source

MR

Meghan R.  
Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Simplified our lives SO much! "

July 19, 2024

5.0

Pros

We were looking for a software to manage our small personal training gym that supported the features we needed without the bloat of larger softwares. We also wanted to more easily see our sales, scheduled payments, missed payments, and attendance at a glance. We also LOVE being able to integrate emails and texts within gymdesk so all communication is visible to all staff. The tasks and automations are also crucial for helping us stay organized.

Cons

So far nothing has been a dealbreaker at all! A few features we wish could be implemented (better recurring appointments, slightly more easy to view calendar, etc) but nothing that overshadows the simplicity and ease of use.

Alternatives considered

[Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/)

Reason for choosing Gymdesk

We’d tried zen planner in the past but it wasn’t for us.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

MINDBODY’s costs continued to rise with less and less customer support. The few features we need were not user friendly or easily implemented - the software was weighed down with things we never used.

Review Source

WW

Wendy W.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Awesome software "

August 1, 2024

5.0

Product is great and customer service is great. Any time we have had a problem, which has been very few times, they have responded and resolved quickly

Pros

So easy to use I was able to set it up myself and learn quickly.

Cons

Nothing really it’s very functional for our needs

Alternatives considered

[ABC Glofox](https://www.capterra.com/p/136861/Glofox/)

Reason for choosing Gymdesk

Quicker to set up and price. We needed something ti use quickly and not break the bank

Review Source

BA

Bobby A.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Warrior Axe CrossFit"

August 17, 2024

5.0

Absolutely love the experience. Customer service has been very attentive and responsive

Pros

Very easy to use. I love the web design function.

Cons

A lot to learn. As I have played around I have gotten more effcient

Switched from

[GymMaster](https://www.capterra.com/p/57469/GymMaster/)

price and what was included with the subscription

Review Source

PB

Paige B.  
Business Administration Support  
Education Management  
Used the software for: 1-2 years

### "Amazing for moving from the old school ways "

September 4, 2024

4.0

Great! Effective in exactly what we needed. the different channels in managing members helped up update from our old school system.

Pros

The options to manage each membership and edit the clients details accurately. Keeping pricing continuously updated and getting reminders on if we need to update.

Cons

I very much love this service, however we did need to update our wifi to have the best and easiest running time

Review Source

Response from Gymdesk

September 10, 2024

Thanks for the review. We're glad Gymdesk has worked out for you and your gym!

JL

Janet L.  
Owner and Head Instructor  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great product for my dojo"

August 9, 2024

5.0

Very good product. Easy to use for members and staff.

Pros

Supports staff and clients well. Easy to set up.

Cons

Still having some trouble with tax reconciliation.

Alternatives considered

[ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing Gymdesk

Superior interface for martial arts, great pricing, great app for students

Switched from

[High Level Software](https://www.capterra.com/p/238251/High-Level-Software/)

Too cumbersome and very difficult to use. Some data and contacts got lost.

Review Source

DO

Dana O.  
Gym Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great Gym Management Software"

September 10, 2024

5.0

Pros

Super responsive customer service through the set up process!

Cons

So far there isn't anything I don't like! I haven't been using that long- but its been a breeze!

Review Source

KK

Konstantin K.  
Owner  
Sports  
Used the software for: 6-12 months

### "Very good and convenient software for business management "

August 7, 2024

5.0

We are totally satisfied and would recommend this business solution

Pros

User friendly and manageable, able to get comprehensive reports

Cons

Easy to understand and work with A lot of different options, including marketing

Switched from

[Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/)

The old one was less user friendly and understandable, more complicated

Review Source

AC

Angelo C.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Nice GOS. "

August 19, 2024

4.0

Overall, we use it, it works well.We wish it would hook up to our website and to our scheduling system.A lot better.

Pros

It's fairly easy to use, and it has a lot of good information.

Cons

It does not interact very well with websites and facebook and instagram interlinking.

Review Source

SN

Sean N.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Makes operations smoother"

August 8, 2024

5.0

Pros

Simple to set-up and use, provides commonly needed features, making it easy to communicate with students, handle memberships, take payments, waivers/contracts, track prospective students, as well as provides small details that software we used in the past have overlooked (ability to close your gym operations for a period of time, so you don't have to manually freeze each member)

Cons

the freezing of memberships is counterintuitive, and requires some workarounds

Switched from

[Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Bloated feature-sets and far more expensive

Review Source

aC

alexis C.  
coach  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "a very grateful customer "

June 14, 2024

5.0

10/10. We are grateful for an easy to use software management system.

Pros

its sleek design and easy to use format.

Cons

We would like for their to be more website integrations.

Alternatives considered

[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/)

Reason for choosing Gymdesk

cost effective, no contracts or additional fees, simple and easy to use format

Switched from

[ABC Glofox](https://www.capterra.com/p/136861/Glofox/)

it was not a great product to use compared to gym desk. the software felt outdated, clunky , and did not provide many options for gym management.

Review Source

LF

Laurel F.  
ARNP  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great product"

May 14, 2024

5.0

Fantastic really. We really jumped feet first when deciding to take over a gym with very little prior experience with back-end knowledge and this program really made it so much easier.

Pros

We love how Gymdesk makes life so much easier for our business. The overall look of the program is great and the functionality of it has exceeded our expectations. Customer service has been excellent to work with any time we run into a snag.

Cons

We would like to be able to schedule members in "spots" in class (like movie theater or plane seating) to incentivize early booking for classes. It would help us be better prepared and discourage last minute booking.

Review Source

AC

Adam C.  
Owner  
Sports  
Used the software for: Less than 6 months

### "Best Investment in my School"

July 10, 2024

5.0

Fantastic. Absolutely amazing customer service. Easy simple program that does everything i need.

Pros

The program is extremely simple to operate and navigate through

Cons

Nothing so far. It has been working beautifully

Alternatives considered

[Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/)

Reason for choosing Gymdesk

I found it was exactly for my specific needs

Review Source

AH

Alec H.  
Owner and head instructor  
Sports  
Used the software for: 6-12 months

### "Fairly priced and full of features that we need"

September 15, 2023

5.0

Very satisfied with the amount of features and customer support when I do run into issues

Pros

Managing capacities per class is crucial. I want to places can do auto billing but to be able to reserve the amount of spots per class and be able to see how many are taken incentivize users to book their class is ahead of time. One thing I would like to see them implement is allowing me too cut off the window. 15 minutes out. They allow intervals of hours or days, I would like to see them add minutes so that I can close the window. 15 minutes before class starts so that people can’t register or cancel in that timeframe.

Cons

Would like to be able to cancel sign in/cancellation 15 minutes out

Reason for choosing Gymdesk

Pricing and just had all the features that I was looking for

Review Source

JM

Joey M.  
Coach  
Sports  
Used the software for: 6-12 months

### "Gymdesk nailed it"

February 8, 2024

5.0

Excellent. I would highly recommend any gym owner give gymdesk a shot. Even if it wasn't for you (and I'd be surprised if it wasn't), you lose nothing by trying.

Pros

Very easy to use Lots of built in features No upsell No sales team/sales pitches Excellent customer service. You email, they get back to you quickly. Simple as that. Tons of online content: youtube videos, articles, podcasts, etc.

Cons

It does not pair super well with Square. There are some limitations to how you can use the physical POS with it. I hear stripe is the better option in this case.

Alternatives considered

[Kicksite](https://www.capterra.com/p/131168/Kicksite/)

Reason for choosing Gymdesk

Excellent price Modern and easy to use Lots of features and extras with no upsell No awful sales team and sales pitches

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Mindbody was terrible and extremely expensive Zenplanner was OK but felt very dated and lacked modernity. Prices have gone up quite a bit too.

Review Source

LJ

Luke J.  
Instructor  
Sports  
Used the software for: 1-2 years

### "Great Software For Martial Arts Schools"

August 29, 2021

5.0

Nothing but a positive experience with Martial Arts on Rails, highly recommend it

Pros

There are so many great things about this software, the depth of features is fantastic and covers pretty much everything a martial arts school would need! The technical assistance is another massive plus point, you always get a prompt polite response to your queries and everything is resolved super quick. Another plus point of this software is that is is super easy to use and navigate through, a lot of thought has gone into the layout and ensuring the most important features are right there at your fingertips. Another positive about this software is the developers are always updating it with new features, which is fantasict, they really are determined to provide the best possible software out there. I wouldn't hesitate to recommend this software to any other Martial Arts Clubs based on my experience using it!

Cons

One of the biggest cons with this software, if there are any, is the lack of an app. I feel this would be the icing on the cake.

Alternatives considered

[NEST Student Management System](https://www.capterra.com/p/131177/NEST-Student-Management-System/)

Reason for choosing Gymdesk

I liked the look of it and it offered everything i was looking for, plus the addition of a free trial meant it was easy to try out the software in full before fully making the switch from paper admin.

Review Source

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