--- title: "Join It Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Join It the right Association Management solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/148692/Join-It/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Join It 4.6 (83) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Join It Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews DS Danielle S Membership ChairNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “The interface is intuitive, but what really sets them up is their customer support.“ June 19, 2026 GR Guillaume R Chief of StaffNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Finally, their onboarding process is a joke, and it takes one month just for the platform to be operational once you have faced issues after issues.“ March 9, 2026 SH Shelley H Board of Directors MemberPolitical Organization, 11 - 50 employeesUsed the software for: More than 2 years. “There are certain monthly reports we need and generating those reports is very easy.“ May 14, 2026 MS Mario S Membership CoordinateorNon-Profit Organization Management, 501 - 1,000 employeesUsed the software for: Less than 6 months. “The way membership renewals happens gets a bit confusing which has cause double memberships showing or a few manual adjustments to member levels.“ December 9, 2021 DS Danielle S Membership ChairNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “Join It has made managing our membership incredibly easy, even for those of us who aren't super tech-savvy.“ June 19, 2026 LL Larry L Executive DirectorNon-Profit Organization Management, Self-employedUsed the software for: Less than 6 months. “For instance, the membership type description is not shown on the summary of the membership type.“ December 2, 2021 GR Guillaume R Chief of StaffNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “The only thing that works properly is the client support: they are reactive and professional.“ March 9, 2026 Gil P CEOManagement Consulting, 2 - 10 employeesUsed the software for: I used a free trial. “Could not customoze profile field to include a unique hyperlink. “ February 19, 2021 ## Showing most helpful reviews Showing 1-25 of 83 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Membership Chair Used the software for: 1-3 years ### "​User-Friendly and Great Customer Service" June 22, 2026 5.0 Pros ​Join It has made managing our membership incredibly easy, even for those of us who aren't super tech-savvy. The interface is intuitive, but what really sets them up is their customer support. We recently had a call with Frano, and he was fantastic. He walked us through the platform and showed us exactly how to maximize our opportunities and get the most out of everything they offer. Highly recommend! Cons The only minor downside is that managing the admin dashboard from a cellphone can be a little clunky. It's still doable, but the platform definitely shines and is much easier to navigate when you're on a desktop or laptop. Review Source R Reviewer Board of Directors Member Used the software for: 3-5 years ### "Join It has been a great help to our organization" May 15, 2026 5.0 It has significantly helped with getting new members and simplifying the renewal process. There are certain monthly reports we need and generating those reports is very easy. Pros Helped us automate a mainly manual membership system, they provide customer great support. In the past all memberships renewed on Dec 31, which created a huge amount of work for an all-volunteer work force to get people to renew. Reporting is now much simpler as well. Cons Some features that I've requested have not yet been implemented. There is not much I don't like about Join It. Review Source R Reviewer Chief of Staff Used the software for: Less than 1 year ### "They say it is specifically developed for chambers of commerce. It is not!" March 11, 2026 1.0 I introduced our organisation, how we operate and manage membership and our needs when meeting the sales person online. Apart from a few things that require upgrade, I was promised that the platform would be adapted to the majority of our needs and requirements. It was not. Making the payment by transfer was also a headache, which shouldn't be if they target non-profit which don't always have corporate credit cards to pay online. In addition, the person who did the onboarding call was unprepared, asking me what I wanted to learn or know, going through the platform in 5 minutes, instead of asking questions about our processes to clearly show me how to use the platform. The only thing that works properly is the client support: they are reactive and professional. Unfortunately, they come too late, after you have been sold a product which is not adapted to your needs even if you were promised that it would be. Pros There client support teams are reactive and answer quickly when contacted in the chat. Not much apart from this. Cons This platform presents itself as being specifically adapted to chambers of commerce, which it is not. It does not support organisation-based membership, it hardly support offline payment, it doesn't allow to modify company profiles in batches (it need to be done individually for every employee of the company), it doesn't prevent individuals to modify the membership type of their companies (which is a problem when you have membership types based on specific criteria), and their online directory doesn't allow to run searches by sectors or other custom fields (which makes it de facto useless). Yet, their sales team will promise you that their platform can do all that. Finally, their onboarding process is a joke, and it takes one month just for the platform to be operational once you have faced issues after issues. Review Source R Reviewer Communications Director Used the software for: Less than 1 year ### "Joinit has rescued of from WildApricot" September 8, 2020 5.0 My organization used Wildapricot before. It made doing all we wanted to do kind of simple, combining website building, emailing, selling tickets, and taking payments in one program. Problem is, it didn't do any of those things very well. Our website felt like it was built on Windows 95, and doing anything was just sort of a pain. Lots of bugs that I had to learn to work around. I was looking for something that would allow us to offer membership discount and also have an awesome website. I wanted to start selling through eventbrite, so people not in our community could learn about our events. I found JoinIt, which looked better than anything else in my research, and haven't looked back. This company understands the modern world. They integrate with the best technologies. And they excel in service, knowing that's the best way to serve their bottom line. I'm very excited, and anticipate the program will only get better. Pros The ease of use, integration with leading software, and impressive customer support. Cons It's still pretty new, and some cool features are still in Beta stage (member directory, uploading contacts) Review Source R Reviewer Committee Member Used the software for: 3-5 years ### "A solid choice for Club management" March 27, 2023 4.0 Pros Integrations will other apps a small club needs such as Mailchimp, Eventbrite and Quickbooks.Once setup mostly works by itself to track membership payments and renewals Cons No API or access to backend in basic edition, there is webhooks in more expensive version. Review Source R Reviewer Member, Board of Directors Used the software for: Less than 1 year ### "Very Happy JoinIT User" December 8, 2021 5.0 The key business problems we were trying to resolve in this organisation was to provide a better user experience for people becoming members of the organisation. We wanted a system that was easy to administer and easy for end-users. We also wanted end users to be in control of their own information. Finally, we wanted a system that integrated with other tools that we were using so that we could mix-and-match best-of-breed solutions together. JoinIT provides what we need. We actually implemented JoinIT based on the recommendation of another organisation and we are pleased we did. Implementation and migration were very simple and the people supporting JoinIT are very friendly and helpful. Pros Setting up membership types, the integrations with leading tools, and the ability to accept online processing payments via credit card were all big draws for this software. The software is also incredibly easy to use. Cons There are some Quality of Live improvements that could be made to the user experience such as the ability to get an invoice directly from an user's membership record (instead of clicking through to the payment processor's website), the ability to store a document in a membership record (some memberships can require verification of eligibility), and having more freedom/flexibility in payment processors (Stripe is okay, but some more competition is never a bad thing). But none of these are deal-breakers. Review Source R Reviewer Executive Director Used the software for: Less than 1 year ### "ACTUALLY FREE for small organizations and truly functional!" December 6, 2021 4.0 The plain-but-functional free version got us up and running pretty fast. I haven't had much experience yet with back-end management/monitoring of members, so I can't comment on workflows, but I expect them to be pretty good from what I can see. Pros The only actually free membership management software I found for tiny nonprofits (under 100 members). If we grew out of our tiny size, I would likely get a paid version of Join It. It was smart and generous of Join It to offer a truly free option. Sure you don't get all the fancy features, but even the stripped-down feature set is truly functional. It was pretty easy to get up and running and integrate the service with our (Wix) website. Cons There are a few tweaks that could be done to the back end to make it more intuitive where users go to access various settings and things. For instance, the membership type description is not shown on the summary of the membership type. One has to know to click EDIT DETAILS to make updates. There was no ability to include graphics with the membership types to spiff up a membership page on a website, though I think I have discovered a workaround by designing my own page and linking graphics/buttons to the URLs individual membership types (glad Join It includes those!). Review Source R Reviewer Vice President, Board of Directors Used the software for: I used a free trial ### "Highly Recommended" June 23, 2020 5.0 Amazing. We had a few issues with syncing 3rd party items (entirely our fauly for making errors prior to joining this platform). Join IT went out of their way to not only help identify the problem but also recommend a solution. 10/10 Pros We love using Join It. Their customer service is amazing and goes beyond what was expected and what ive recieved from any other company. My organization loved our free trial so much (30 days. ) we have decided to subscribe on an annual basis. Cons Obviously as a nonprofit justifying spending money is really hard. While we always would want things to be cheaper for us, the cost also was the lowest we had found for the best platform/features. Review Source Jorge A M. Project manager Used the software for: I used a free trial ### "Good Potential Membership APP" December 5, 2019 4.0 Very simple and good if you like minimalistic approach but high price for what you get. Pros I like the simple, minimalist approach. User friendly and really great customer support. Has all the basic features a small organization needs Cons Price is somewhat high compared to other full blown apps doing much more than joinit. To upload your members database you will need to submit manually to customer support. All other competing apps I have tried will do this automatically with your mapping input. Does not have webpage features, just very minimal and basic. Financial reports are lacking. Review Source Justin H. Garden Director Used the software for: Less than 1 year ### "Finally a dedicated solution just to manage membership" July 24, 2019 5.0 Overall, we are very satisfied with this product. We have tried several other alternatives that we had to use all sorts of workarounds to achieve our goals. Join It is a streamline membership management solution. Pros My favorite feature of Join It is that it focuses on managing memberships. Many of the other CRM solutions we discovered provide 25 features, but are lacking on member management. Cons Sometimes the website is slow and data entry takes a bit too long. Review Source R Reviewer Technical Volunteer Used the software for: 1-3 years ### "JoinIt works very well for our non-profit!" October 28, 2021 4.0 We have been very happy with the implementation of JoinIt. We look forward to further integrating it into streamlining the member experience and providing more cross functional tracking once our Club returns to more normal post-COVID activities. Pros We love the integration with Mailchimp and Eventbrite. But my favorite thing about JoinIt has been their amazing customer service. It made it so much easier to get set up and they are incredibly responsive. We're a very traditional non-profit that has been using manual processes for years. We were anticipating a much more difficult transition to the 21st century, but JoinIt made it surprisingly painless. Cons There is a lack of flexibility in some areas, ie configuration of the payment page for new members. Also, there is some limitation in capabilities of the communication tools. But given the price entry point, these are minor issues and can be worked around with other tools. Review Source Nathan B. President Used the software for: Less than 1 year ### "Love this product" April 12, 2023 5.0 Amazing experience with customer support. Pros Before Join It, managing memberships used to be such a hassle, but now everything's at my fingertips. I love how I can customize membership options for our members—different prices, durations, you name it! Plus, I can add custom fields to learn more about our members, like their favorite pool activities or snack preferences.One of the biggest improvements has been collecting annual dues. Payments are a breeze with Join It, and everything's transparent and secure. Members can pay online, and I get all the financial reports I need. No more chasing after people for dues or fumbling with cash and checks!Another amazing thing is the automated emails. Whether it's a friendly reminder to renew their membership or an update about a fun pool party, I can easily keep in touch with our members. They love the personalized digital membership cards too—it makes them feel like they're part of our special pool family.But what really won my heart was Join It's customer support. I'm not the most tech-savvy person, but their team was so patient and helpful. Whenever I had questions or needed a hand, they were there for me, and it felt like they truly cared about making things easier for our pool community. Cons There is very little. The things that I would like to have seen was an ability to better manage the group accounts. Right now everything is at the row by row user level based on each record. It would be useful to be able to have the main membership viewer organize by membership owner so that each family unit was a line item rather than each person. It would be useful to have more batching operations at the family unit level. It would be useful to have an integrated survey functionality within the application as a part of the email templates. It would also be useful to be able to sell "day pass" memberships from the shopping cart, right now I have to setup Square separately to handle these transactions. All in all, I love your product Review Source R Reviewer retired Used the software for: Less than 1 year ### "Evaluate this One For Sure" July 29, 2020 5.0 Simply put, I couldn't be more pleased. Pros I spent around 2 months doing evaluations of this type of solution. For the size and type group we represent, this is the answer! The User Interface is well organized, and just makes sense! Doesn't contain a lot of features that we won't use. Support is the absolute BEST I encountered. No waiting up to 24 hours for an email response. Their use of the chat "Intercom" solution was immediately responsive. Cons Wish it had an embedded Event Manager. Minor - Arrangement of Custom Fields for the signup form is a bit awkward, but manageable. Review Source NJ Neil J. Secretary Used the software for: Less than 1 year ### "So easy to use, flexible to set up and the integrations work well" November 18, 2020 5.0 There really isn't anything bad you can say about this product. I did a fair bit of research and am glad I landed on this. All you need to do is change some of the "Americanisms" in the template emails etc but apart from that, this is ready to go for even the smallest databases. In fact we started with zero and are now in a health four figure range thanks to the way this works. Obviously this comes highly recommended. Pros Easy to use interface Integration with MailChimp Customer support Cons There is no integration with PayPal but understand that this is on its way Review Source R Reviewer Volunteer Admin Used the software for: 1-3 years ### "Join it review" April 9, 2021 4.0 For the most part my experience with Join It has been positive but there are times I get a little frustrated by the little things that I am not able to do. Pros Pros for Joinit: Easily integrates with Mail Chimp; mass emailing; member information available to view; membership lists are downloadable Cons Cons for Joinit: Cannot include attachments in a general mass email; when viewing members, when you view members, using the sort it drop down to "members name -- A-Z or Z-A" it alphabetizes by first name, not last name; when you view a member's personal information page and then back out, it takes you back to the beginning not where you left off Review Source R Reviewer Director Used the software for: 1-3 years ### "Using Join It to Manage Memberships in Nonprofit Organization " February 24, 2021 5.0 Overall, we are very pleased with our Join It experience. Pros The membership renewal feature (automatic emails) is very effective and saves time. The merge memberships feature is very useful! Cons Inputting offline payments (e.g., from checks or cash) took a bit of time (and trial and error) to understand. But after we entered several and corrected some of our mistakes, we understood how all of the fields worked, and it made sense. Review Source R Reviewer Executive Director Used the software for: Less than 1 year ### "JoinIt Worth Every Penny" October 15, 2020 5.0 Excellent. There's really no other word for it. Pros JoinIt made it very easy to establish membership levels and then change them as needed. As a new organization we knew we wanted to make an introductory offer to our legacy mailing list, but we weren't sure what the second phase would look like when we opened up to the public. Once we decided we were able to immediately implement the program with incredible ease. Cons It's hard to find a knock against this platform. As the executive director of our organization I'm pretty busy with work in a number of areas and needed something we could rely on which was also intuitive and user-friendly. JoinIt provided all the bells and whistles we needed right away, and right at our fingertips. Review Source R Reviewer Membership Director Used the software for: Less than 1 year ### "Right price for the features we actually use. Very easy and user-friendly interface." January 18, 2018 4.0 Our organization became more organized and felt more comfortable paying for the direct value that we were receiving. Pros We spent years using another membership management solution -- paying full price when we really only used two or three pieces of the product. We came across Join It through the ticketing and event management platform that we used. The fact that Join It integrated with the web apps that we already were using was a huge plus, e.g. MailChimp and Eventbrite, but the price point is what sold us. Relative to the other options out there, Join It seemed to provide the best value. We've loved it so far! Cons We've encountered one or two bugs as we became power users of their Eventbrite and MailChimp integrations. While the bugs were a source of frustrations temporarily, the team was responsive and helpful in finding a resolution. Review Source R Reviewer Membership Secretary Used the software for: Less than 1 year ### "Curvy Riders Membership Software" June 4, 2020 5.0 When I had technical problems very recently, I was lucky enough to have \[SENSITIVE CONTENT HIDDEN\] on the other end of my email conversation. She was just amazing and so helpful with her suggestions to work through my problem. She went above and beyond and was readily available all of the time. I have also had occasion to speak to \[SENSITIVE CONTENT HIDDEN\] on email and she also has been so helpful. Pros This software is so easy to use, however there are times I have a problem or two. It is user friendly and easy to understand. Cons There is a function to send out emails to our members, but no facility to save a copy of the email in the system. We do have a work around though which is really helpful. Review Source R Reviewer Board Member Used the software for: Less than 1 year ### "Great program for Non-profit organization" March 24, 2020 5.0 Pros We are a small nonprofit with limited budget and no in house computer person. I'm a retired doctor and volunteered to try the program. It is simple to set up, flexible enough for our needs, and it synchs with MailChimp, QuickBooks, EventBrite as well as our website. Most important, however, is the incredibly excellent customer service available via chat. I can ask dumb questions and they're answered promptly. There has been much hand holding (from a distance), but I've got it doing what we've wanted to do for several years - have a members' data in a full functioning database that allows us to keep track of memberships, automates renewals, automates accounting, and streamlines our volunteering activities. Cons Some features, like a hard coded link to our web page, can not be removed from standard templates. Review Source R Reviewer Public Officer Used the software for: Less than 1 year ### "Join it provided great customer support." April 22, 2022 4.0 Pros Different categories of membership allows free membership for those who can afford to be a supporter, as well as categories of supporters. Cons The email formatting is a bit clunky and not easy to use. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Awesome membership integration for Eventbrite" June 29, 2017 5.0 Makes my life easier by recurring charges to customers adding discount codes and making it easy to do so. Pros It takes out the double work of adding discount codes to all of my events when a person subscribes to multiple events. Perfect for someone who hosts multiple events where a season subscriber is paying a recurring membership fee outside of eventbrite and needs access to multiple shows. Cons There are some potential options that seem very close to happening. Like an integration to analyze how many times a customer is using the code? Customer activity. Review Source R Reviewer Communications Director Used the software for: Less than 1 year ### "Just started and already love it" November 15, 2019 5.0 We've been tracking our members in spreadsheets, notebooks, homemade access databases for years. Such a pain! We recently revamped our website and started using Eventbrite, which integrates with Join It. SUCH a difference in member management. The automation and renewal features are amazing! Certainly making my life easier. Pros Automation features and renewal reminders Cons Had to open a Stripe account instead oof using paypal Review Source R Reviewer Membership Used the software for: Less than 1 year ### "Excellent membership management choice" March 3, 2020 5.0 Particularly noteworthy is Join It's superb customer support, including on-line articles, and especially prompt individual support. Pros Join It is easy and intuitive to use, with essential features to manage membership for a smallish community organization. Cons In our experience, no essential function is missing. Review Source R Reviewer Administration Assistant Used the software for: Less than 1 year ### "Helpful and efficient support" May 3, 2021 4.0 As we have not fully integrated yet can only comment on the tremendous level of support from that team. Pros We are about to bulk import from our current excel. This will be much more user friendly. Cons Not applicable as not fully using yet. Bulk import expected soon. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.