--- title: "Join It Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Join It the right Membership Management solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/148692/Join-It/reviews/" page_type: "reviews" language: "en" --- Join It 4.7 (83) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 31st, 2026 # Reviews of Join It Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews GR Guillaume R Chief of StaffNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “The only thing that works properly is the client support: they are reactive and professional.“ March 9, 2026 GR Guillaume R Chief of StaffNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Finally, their onboarding process is a joke, and it takes one month just for the platform to be operational once you have faced issues after issues.“ March 9, 2026 DS Danielle S Membership ChairNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “The interface is intuitive, but what really sets them up is their customer support.“ June 19, 2026 MS Mario S Membership CoordinateorNon-Profit Organization Management, 501 - 1,000 employeesUsed the software for: Less than 6 months. “The way membership renewals happens gets a bit confusing which has cause double memberships showing or a few manual adjustments to member levels.“ December 9, 2021 SH Shelley H Board of Directors MemberPolitical Organization, 11 - 50 employeesUsed the software for: More than 2 years. “There are certain monthly reports we need and generating those reports is very easy.“ May 14, 2026 LL Larry L Executive DirectorNon-Profit Organization Management, Self-employedUsed the software for: Less than 6 months. “For instance, the membership type description is not shown on the summary of the membership type.“ December 2, 2021 DS Danielle S Membership ChairNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “Join It has made managing our membership incredibly easy, even for those of us who aren't super tech-savvy.“ June 19, 2026 Gil P CEOManagement Consulting, 2 - 10 employeesUsed the software for: I used a free trial. “Could not customoze profile field to include a unique hyperlink. “ February 19, 2021 ## Showing most helpful reviews Showing 1-25 of 83 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Taylor D. Vice President, Board of Directors Non-Profit Organization Management Used the software for: I used a free trial ### "Highly Recommended" June 20, 2020 5.0 Amazing. We had a few issues with syncing 3rd party items (entirely our fauly for making errors prior to joining this platform). Join IT went out of their way to not only help identify the problem but also recommend a solution. 10/10 Pros We love using Join It. Their customer service is amazing and goes beyond what was expected and what ive recieved from any other company. My organization loved our free trial so much (30 days. ) we have decided to subscribe on an annual basis. Cons Obviously as a nonprofit justifying spending money is really hard. While we always would want things to be cheaper for us, the cost also was the lowest we had found for the best platform/features. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) This platform is amazing. we no longer need to manually follow up with members for payments and update our mailing lists. It was simply too much work for something a database system can do much more efficiently and accurately. Review Source Response from Join It July 23, 2020 Thanks for the very kind words, Taylor! It's a pleasure to support you! RC Rodney C. Member, Board of Directors Non-Profit Organization Management Used the software for: Less than 6 months ### "Very Happy JoinIT User" December 7, 2021 5.0 The key business problems we were trying to resolve in this organisation was to provide a better user experience for people becoming members of the organisation. We wanted a system that was easy to administer and easy for end-users. We also wanted end users to be in control of their own information. Finally, we wanted a system that integrated with other tools that we were using so that we could mix-and-match best-of-breed solutions together. JoinIT provides what we need. We actually implemented JoinIT based on the recommendation of another organisation and we are pleased we did. Implementation and migration were very simple and the people supporting JoinIT are very friendly and helpful. Pros Setting up membership types, the integrations with leading tools, and the ability to accept online processing payments via credit card were all big draws for this software. The software is also incredibly easy to use. Cons There are some Quality of Live improvements that could be made to the user experience such as the ability to get an invoice directly from an user's membership record (instead of clicking through to the payment processor's website), the ability to store a document in a membership record (some memberships can require verification of eligibility), and having more freedom/flexibility in payment processors (Stripe is okay, but some more competition is never a bad thing). But none of these are deal-breakers. Alternatives considered [ClubExpress](https://www.capterra.com/p/42550/ClubExpress/)[MemberPlanet](https://www.capterra.com/p/131768/MemberPlanet/) Reason for choosing Join It The other products weren't really designed to be modular, meaning that we basically had to turn over all aspects of our services to them so it felt like we would be locked in. Also, we were already using best-of-breed solutions out on the marketplace, so we wanted to continue using them and retain control of most of our extended IT infrastructure. Only JoinIT seemed to allow that quickly and easily. Review Source Response from Join It August 4, 2026 Hi Rodney, Thank you for such a thorough review! We love that Join It's modular, best-of-breed approach let you keep the tools you already trusted, rather than locking you into one big system like ClubExpress or MemberPlanet — that flexibility is exactly what we're going for. We really appreciate the quality-of-life suggestions too: direct invoice access, document storage on membership records, and more payment processor options. These are the kinds of details that help us prioritize what's next, so thank you for laying them out so clearly. Thank you for choosing Join It, Rodney, and for the perfect 10/10. We're so glad implementation felt easy and that our team has been helpful along the way! Warmly, The Join It Team DS Danielle S. Membership Chair Non-Profit Organization Management Used the software for: 1-2 years ### "​User-Friendly and Great Customer Service" June 19, 2026 5.0 Pros ​Join It has made managing our membership incredibly easy, even for those of us who aren't super tech-savvy. The interface is intuitive, but what really sets them up is their customer support. We recently had a call with Frano, and he was fantastic. He walked us through the platform and showed us exactly how to maximize our opportunities and get the most out of everything they offer. Highly recommend! Cons The only minor downside is that managing the admin dashboard from a cellphone can be a little clunky. It's still doable, but the platform definitely shines and is much easier to navigate when you're on a desktop or laptop. Review Source Response from Join It August 4, 2026 Hi Danielle, Thank you so much for taking the time to share this — and for the perfect 10/10! We're thrilled to hear Join It has made managing your membership so much easier, especially for team members who aren't naturally tech-savvy. That's exactly what we aim for. We'll be sure to pass your kind words along to Frano — he'll be so glad to know his walkthrough helped you get more out of the platform. That's what he loves doing! We also appreciate you flagging the mobile experience for the admin dashboard. We're always working on ways to make Join It even smoother on every device, and feedback like yours helps us prioritize what to improve next. Thanks again for being part of the Join It community, Danielle. We're grateful to have you, and we're here anytime you need us! Warmly, The Join It Team GR Guillaume R. Chief of Staff Non-Profit Organization Management Used the software for: Less than 6 months ### "They say it is specifically developed for chambers of commerce. It is not!" March 9, 2026 1.0 I introduced our organisation, how we operate and manage membership and our needs when meeting the sales person online. Apart from a few things that require upgrade, I was promised that the platform would be adapted to the majority of our needs and requirements. It was not. Making the payment by transfer was also a headache, which shouldn't be if they target non-profit which don't always have corporate credit cards to pay online. In addition, the person who did the onboarding call was unprepared, asking me what I wanted to learn or know, going through the platform in 5 minutes, instead of asking questions about our processes to clearly show me how to use the platform. The only thing that works properly is the client support: they are reactive and professional. Unfortunately, they come too late, after you have been sold a product which is not adapted to your needs even if you were promised that it would be. Pros There client support teams are reactive and answer quickly when contacted in the chat. Not much apart from this. Cons This platform presents itself as being specifically adapted to chambers of commerce, which it is not. It does not support organisation-based membership, it hardly support offline payment, it doesn't allow to modify company profiles in batches (it need to be done individually for every employee of the company), it doesn't prevent individuals to modify the membership type of their companies (which is a problem when you have membership types based on specific criteria), and their online directory doesn't allow to run searches by sectors or other custom fields (which makes it de facto useless). Yet, their sales team will promise you that their platform can do all that. Finally, their onboarding process is a joke, and it takes one month just for the platform to be operational once you have faced issues after issues. Review Source SH Shelley H. Board of Directors Member Political Organization Used the software for: 2+ years ### "Join It has been a great help to our organization" May 14, 2026 5.0 It has significantly helped with getting new members and simplifying the renewal process. There are certain monthly reports we need and generating those reports is very easy. Pros Helped us automate a mainly manual membership system, they provide customer great support. In the past all memberships renewed on Dec 31, which created a huge amount of work for an all-volunteer work force to get people to renew. Reporting is now much simpler as well. Cons Some features that I've requested have not yet been implemented. There is not much I don't like about Join It. Alternatives considered [Bonterra EveryAction](https://www.capterra.com/p/142421/Bonterra-Development-Digital/) Reason for choosing Join It Had the best features for the low cost without having to sacrifice needs. Review Source Response from Join It May 15, 2026 Hi Shelley, Thanks so much for the review and for being with Join It for over 2 years - really appreciate the partnership. Awesome to hear Join It has helped simplify renewals, reduce manual admin work, and make reporting easier for your team. We also appreciate the feedback on feature requests and are always working on improving the platform based on customer feedback. Thanks again for being part of Join It! LL Larry L. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "ACTUALLY FREE for small organizations and truly functional!" December 2, 2021 4.0 The plain-but-functional free version got us up and running pretty fast. I haven't had much experience yet with back-end management/monitoring of members, so I can't comment on workflows, but I expect them to be pretty good from what I can see. Pros The only actually free membership management software I found for tiny nonprofits (under 100 members). If we grew out of our tiny size, I would likely get a paid version of Join It. It was smart and generous of Join It to offer a truly free option. Sure you don't get all the fancy features, but even the stripped-down feature set is truly functional. It was pretty easy to get up and running and integrate the service with our (Wix) website. Cons There are a few tweaks that could be done to the back end to make it more intuitive where users go to access various settings and things. For instance, the membership type description is not shown on the summary of the membership type. One has to know to click EDIT DETAILS to make updates. There was no ability to include graphics with the membership types to spiff up a membership page on a website, though I think I have discovered a workaround by designing my own page and linking graphics/buttons to the URLs individual membership types (glad Join It includes those!). Alternatives considered [Flipcause](https://www.capterra.com/p/136488/Flipcause/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing Join It It was the only truly free alternative for small nonprofits like mine (under 100 members). Others are just limited 30-day trials. This one won't expire and if I have the good fortune of increasing my organization's membership past the limit, I can just grow into a paid version. Review Source Response from Join It August 4, 2026 Hi Larry, Thank you for this generous review! We're proud to offer a truly free option for small nonprofits like yours, no expiration, no catch, and it's great to hear it got you up and running quickly with your Wix site. We also appreciate the detail on the back end: making membership type descriptions visible without needing to click into Edit Details, and adding graphics support for membership pages. Clever workaround with the linked URLs in the meantime! Feedback like this helps us keep improving the experience for everyone. Thank you for choosing Join It, Larry, and for the perfect 10/10. We're excited to grow with you! Warmly, The Join It Team SR Sacha R. Founder & Chairman Health, Wellness and Fitness Used the software for: Less than 6 months ### "These JoinIt Folks Thought of Everything " May 20, 2021 5.0 I now know of only 2 membership management companies - JoinIt and Others. I am struggling to name what it didn't solve. I'm normally reserved on reviews but this one deserves a bit more than my normal polite comments. Exceptional experience. Pros Incredible simplicity, versatile application across all my services , the digital membership card is what brought me to them and then l found membership management paradise . Best in class for flexibility. 6 stars in my book. You guys are not visible enough, though. It took me 2 months to find you and yet, you are the best thing on the market without the pizzaz. That offline payment toggle is a gem, it fixed my headache for African countries that don't have credit /debit cards. I was contemplating going part manual for offline registration then you cured that by actually allowing me to use joinit as a registration and prospecting tool. \[SENSITIVE CONTENT HIDDEN\] and team, you guys are geniuses. You actually did think of everything and if it's not yet there, I'm sure you are already thinking it Cons Paypal is a necessary evil. You could add that if you can.😔 WhatsApp and telegram integration is a must. I want to see just my brand on my links. Although the effect is minimal, the joinit branding tends to make us look like we are using a freebie. Although i already forgave you for it because you got everything else right. Any chance there will be an offline USSD link to cater for Africa's Wi-Fi-less citizens who would end up spending more than their subscription payment just to register themselves? I know it's there, it's completely whatsapp or SMS based. It would be nice to have that too Alternatives considered [Quiver](https://www.capterra.com/p/206624/Quiver/)[Stripe](https://www.capterra.com/p/123889/Stripe/)[Chargebee](https://www.capterra.com/p/131433/Chargebee/) Reason for choosing Join It JoinIt stood head and shoulders above all. They are a human centric solution for struggling startups and ambitious boomers, entrepreneur wannabes and professional, but still it gave me a chance to boast a world class subscription software of high quality at a very low price . Highly intuitive software. Great customer service from \[SENSITIVE CONTENT HIDDEN\]. 10 stars all the way Switched from [PayKickstart](https://www.capterra.com/p/163329/Paykickstart/) PayKickstart didn't have time membership layers that I needed. I needed ti add whole families under one subscription due to the nature of my service business. With PayKickstart I would have had to ask subscribers to register multiple accounts with different email addresses just to add they offspring and spouses! Review Source Response from Join It August 4, 2026 Hi Sacha, Thank you for this incredible review, truly one of our favorites to read! We're so glad the digital membership card, offline payment toggle, and family-layer flexibility solved real problems for your business, especially for African markets that credit-card-first tools often overlook. We're taking note of everything: PayPal, WhatsApp/Telegram integration, custom branding on links, and USSD access. These are exactly the kind of ideas that push us forward, so thank you for spelling them out so vividly. Thank you for choosing Join It, Sacha, and for the 10 stars. We're thrilled to be part of your journey! Warmly, The Join It Team Dominic K. Communications Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Joinit has rescued of from WildApricot" September 4, 2020 5.0 My organization used Wildapricot before. It made doing all we wanted to do kind of simple, combining website building, emailing, selling tickets, and taking payments in one program. Problem is, it didn't do any of those things very well. Our website felt like it was built on Windows 95, and doing anything was just sort of a pain. Lots of bugs that I had to learn to work around. I was looking for something that would allow us to offer membership discount and also have an awesome website. I wanted to start selling through eventbrite, so people not in our community could learn about our events. I found JoinIt, which looked better than anything else in my research, and haven't looked back. This company understands the modern world. They integrate with the best technologies. And they excel in service, knowing that's the best way to serve their bottom line. I'm very excited, and anticipate the program will only get better. Pros The ease of use, integration with leading software, and impressive customer support. Cons It's still pretty new, and some cool features are still in Beta stage (member directory, uploading contacts) Switched from [WildApricot](https://www.capterra.com/p/76116/WildApricot/) WildApricot was limited and clunky. Most importantly, their website builder doesn't compare to WordPress, nor does their email compare to MailChimp, nor do the events have the benefits of Eventbrite- which I am now liberated to use because of JoinIt. Review Source Response from Join It August 4, 2026 Hi Dominic, Thank you for the fantastic review! We're so glad Join It's ease of use, integrations, and support felt like a breath of fresh air after Wild Apricot, and that pairing us with best-in-class tools like Eventbrite and Mailchimp gave you the flexibility you were looking for. We also appreciate you flagging the member directory and contact upload features while they're still in Beta, we're actively working on them and your patience means a lot as they come along. Thank you for choosing Join It, Dominic. We're excited for you to see where things go from here! Warmly, The Join It Team Justin H. Garden Director Environmental Services Used the software for: Less than 6 months ### "Finally a dedicated solution just to manage membership" July 19, 2019 5.0 Overall, we are very satisfied with this product. We have tried several other alternatives that we had to use all sorts of workarounds to achieve our goals. Join It is a streamline membership management solution. Pros My favorite feature of Join It is that it focuses on managing memberships. Many of the other CRM solutions we discovered provide 25 features, but are lacking on member management. Cons Sometimes the website is slow and data entry takes a bit too long. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce was massively complex and required serious development to customize it to match our organization. Join It seemed to know ahead of time what we are trying to accomplish and streamlined the management process. Review Source Response from Join It July 24, 2019 Thanks for the kind words, Justin! It's been an absolute pleasure working with you and the PowellsWood Garden! Jorge A M. Project manager Utilities Used the software for: I used a free trial ### "Good Potential Membership APP" December 3, 2019 4.0 Very simple and good if you like minimalistic approach but high price for what you get. Pros I like the simple, minimalist approach. User friendly and really great customer support. Has all the basic features a small organization needs Cons Price is somewhat high compared to other full blown apps doing much more than joinit. To upload your members database you will need to submit manually to customer support. All other competing apps I have tried will do this automatically with your mapping input. Does not have webpage features, just very minimal and basic. Financial reports are lacking. Alternatives considered [TidyHQ](https://www.capterra.com/p/128190/TidyHQ/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/)[MemberPlanet](https://www.capterra.com/p/131768/MemberPlanet/) Reason for choosing Join It I have not purchase joinIt yet. Strongly considering TidyHQ for better features and lower price. Review Source Response from Join It August 4, 2026 Hi Jorge, Thank you for such a thorough evaluation! We're glad the simple, minimalist approach and customer support stood out during your trial. We appreciate you laying out the specifics too: self-service database mapping, webpage features, and more robust financial reports. These are exactly the kinds of details that shape our roadmap, so thank you for the clarity. If you're still weighing options, we'd love to talk through what matters most for your organization's size and needs. Thank you for taking the time to explore Join It, Jorge! Warmly, The Join It Team GE Gad E. VP Technology Automotive Used the software for: 2+ years ### "Easy and efficient member management software " July 13, 2023 5.0 Overall JoinIt has alleviated the very tedious tasks of managing a club of this size. We avoid mistakes, can track everything and our members can also self-serve with their information, payments, status etc. It is hard to express how easy member management has become for us since switching to JoinIT. And when we do have questions, the online technical support chat is second to none. They respond in a timely manner and they know their stuff and always polite and pleasant. Pros JoinIt is easy to setup, use and maintain. We have roughly 1500 members and the software has made our management so much easier than the manual way we were doing it before. The technical support with JoinIt is perfect. Not just good. Cons A few features we would like to see in the future and not yet implemented. Reason for choosing Join It Cost, ease of use, ability to customize and support staff responsiveness. Review Source Response from Join It August 4, 2026 Hi there, Thank you so much for this fantastic review! Hearing that Join It has taken the tedious, manual work out of managing 1,500 members is exactly the kind of impact we hope to make — and knowing your team can avoid mistakes, track everything, and let members self-serve makes us really proud. "Perfect, not just good" made our day. We'll be sure to pass that along to our support team — they genuinely love digging in, knowing their stuff, and getting you answers quickly, and it's wonderful to hear that comes through every time you reach out. We're also taking note of the features you'd like to see down the road — we're always building, and feedback like yours helps guide what we prioritize next. Thank you for choosing Join It and for trusting us with something as important as your club's management. We're grateful to have you with us! Warmly, The Join It Team DCH Dionne Choc H. Founder Non-Profit Organization Management Used the software for: 6-12 months ### "The Best Member Software Out There! " December 21, 2022 5.0 Join It has been the thing that has brought out start-up non-profit success. It has helped us be professional and on-board new members efficiently. It has easy implementation and our branding was achieve was immediately. Pros This software is simple t& inexpensive! Cons It takes time to learn all the features. Review Source Response from Join It August 4, 2026 Hi Dionne, Thank you for such a heartfelt review! Knowing Join It has played a part in your nonprofit's success as a founder means so much to us — from quick implementation to nailing your branding right out of the gate, that's exactly the momentum we want new organizations to feel. We also hear you on the learning curve with all the features — our support team and help center are always there to make that ramp-up faster, so don't hesitate to lean on them as you explore more of what's available. Thank you for choosing Join It and for the perfect 10/10, Dionne. We're so glad to be part of your journey! Warmly, The Join It Team JB Janet B. President Professional Training & Coaching Used the software for: 1-2 years ### "Upgrade for Your Membership or Organization!" February 12, 2020 5.0 Overall we are very pleased. This is the first membership software that works for our group. Pros My team loves this system so much! I appreciate the new directory feature, but hoping it will expand even more. Love the finances and direct integration with EventBrite and Stripe! So seamless and makes life so easy to run reports and help members. Cons The only challenge we had was with the system creating both an active and prospective member profile. So when members would login using the wrong email, it would create a duplicate account but not linked to their financial stuff. We finally turned off that feature. Reason for choosing Join It Pricing was good, but integration with EventBrite was the main deciding factor! Review Source Response from Join It February 18, 2020 Thanks for the kind words, Janet! It's such a pleasure being able to work with you and your Organization! :) JH Jeff H. Membership Secretary Entertainment Used the software for: 2+ years ### "Perfect for managing our Club membership" May 23, 2020 5.0 Easy to use and functional. With a few more small tweaks it would be perfect. The JoinIt team will listen to all comments and will take action to improve the package if appropriate. Pros The integration with other apps such as Stripe payments and MailChimp make this software very usful. The level of support is excellent and mostly the response time is rapid compared to other packages. Cons Ther are still a few usability issues that could be improved, particularly in the use of email templates Review Source Response from Join It July 9, 2020 Thanks for the review, Jeff! TD Tracy D. Bark Park Membership Cooddinator Recreational Facilities and Services Used the software for: 2+ years ### "User Friendly" March 15, 2021 5.0 Pros It is so easy for members to register, pay and send records without getting confused. Many different people use our site everyday. I needed to call for support and was surprised at how fast the response was, my issue was resolved in a very fast friendly manner. Cons I haven't run into any issues with this software yet, I'm not the one who set it up so I can't speak to that. I do use it everyday and am pleased. Review Source Response from Join It August 4, 2026 Hi Tracy, Thank you for the perfect 10/10 and for more than two years with us! We're so glad registration, payments, and records stay simple for everyone visiting the Bark Park every day, and that support was fast and friendly when you needed a hand. Thank you for choosing Join It, Tracy. We're happy to be part of your daily routine! Warmly, The Join It Team BJ Bruce J. Membership Director Non-Profit Organization Management Used the software for: 6-12 months ### "Right price for the features we actually use. Very easy and user-friendly interface." January 16, 2018 4.0 Our organization became more organized and felt more comfortable paying for the direct value that we were receiving. Pros We spent years using another membership management solution -- paying full price when we really only used two or three pieces of the product. We came across Join It through the ticketing and event management platform that we used. The fact that Join It integrated with the web apps that we already were using was a huge plus, e.g. MailChimp and Eventbrite, but the price point is what sold us. Relative to the other options out there, Join It seemed to provide the best value. We've loved it so far! Cons We've encountered one or two bugs as we became power users of their Eventbrite and MailChimp integrations. While the bugs were a source of frustrations temporarily, the team was responsive and helpful in finding a resolution. Review Source Response from Join It January 18, 2018 Thanks for the kind words, Bruce! It's a pleasure working with you. DG Dana G. President Marketing and Advertising Used the software for: 1-2 years ### "Basic functionality for a reasonable price" June 2, 2021 5.0 An easy way to manage a Neighborhood Association. They were doing paperwork manually, handling paper check payments, and sending emails from personal accounts. JoinIt allowed us to wrap that all up into one solution. Pros Very simple user experience for the general public that don't want a complex platform. Cons I wish there was a bit more complexity between linking users as part of organizations - but perhaps that available in a higher-level package than we're using. Review Source Response from Join It August 4, 2026 Hi Dana, Thank you for the great review! We're so glad Join It helped your Neighborhood Association move away from manual paperwork, paper checks, and personal email accounts into one simple, easy-to-use solution for the general public. We also appreciate you flagging the linking of users within organizations. We're happy to take a look at what's available across our packages to see if there's a better fit for what you're hoping to do, just reach out anytime. Thank you for choosing Join It, Dana! Warmly, The Join It Team VB Vance B. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Join It is THE Membership Software Solution for Chambers" May 7, 2021 5.0 I first experienced Join It as a user with another association. I was very excited to bring it to my organization. For the first time, I can, at a glance, know where my membership stands, collect payment, and send confirmations. Pros The aphorism Keep it Simple, Stupid, makes Join It genius. The best part of this software is helping members know where they stand in the organization. It can be very confusing to know what the status of your membership it. Join It makes it super easy and apparent. Cons There is nothing that I do not like about his software. Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) Reason for choosing Join It COST and ease of use. Switched from [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)[ChamberMaster](https://www.capterra.com/p/144469/ChamberMaster/) COST and ease of use. Review Source Response from Join It August 4, 2026 Hi Vance, Thank you for the wonderful review and the perfect 10/10! We love that "keep it simple" resonated so well, especially when it comes to helping members know exactly where they stand at a glance, alongside easy payment collection and confirmations. It also means a lot that you experienced Join It as a user first and were excited enough to bring it to your own Chamber. That kind of trust is exactly what we hope to earn. Thank you for choosing Join It over MemberClicks, Vance! Warmly, The Join It Team JC Jane C. Volunteer Admin Recreational Facilities and Services Used the software for: 1-2 years ### "Join it review" April 7, 2021 4.0 For the most part my experience with Join It has been positive but there are times I get a little frustrated by the little things that I am not able to do. Pros Pros for Joinit: Easily integrates with Mail Chimp; mass emailing; member information available to view; membership lists are downloadable Cons Cons for Joinit: Cannot include attachments in a general mass email; when viewing members, when you view members, using the sort it drop down to "members name -- A-Z or Z-A" it alphabetizes by first name, not last name; when you view a member's personal information page and then back out, it takes you back to the beginning not where you left off Reason for choosing Join It Don't remember. Plus I did not make the final decision Review Source Response from Join It August 4, 2026 Hi Jane, Thank you for the honest feedback! We're glad the Mailchimp integration, mass emailing, and downloadable member lists have been useful for your day-to-day work. We also hear you on the smaller frustrations: attachments in mass emails, sorting by last name, and returning to where you left off after viewing a member's page. These are exactly the kind of details that add up, and we appreciate you naming them so clearly, it helps us prioritize what to smooth out next. Thank you for choosing Join It, Jane! Warmly, The Join It Team WS William S. Founder Education Management Used the software for: 1-2 years ### "Great Membership Management Software" February 18, 2020 5.0 Provides an easy solution for managing Membership and handling all of our events using Eventbrite Pros Easy to use. Eventbrite Integration is very well done and allows us to set up multiple membership discounts for our Events. Cons The product seems to do everything we need very easily. Can not think of any shortcomings. Review Source Response from Join It February 20, 2020 Thanks so much for the kind words, William! We look forward to working with you! :) BS Bryan S. Asst Director Non-Profit Organization Management Used the software for: 1-2 years ### "Membership Renewals" December 2, 2021 5.0 great! would recommend to others Pros Very easy to work with and user friendly; Cons nothing bad about the software. We love it Review Source Response from Join It August 4, 2026 Hi Bryan, Thank you for the kind words and the perfect 10/10! We're so glad Join It has made membership renewals easy and user-friendly, and that simplifying the process has worked out just as you hoped. Thank you for choosing Join It and for recommending us to others, Bryan. We're grateful to have you with us! Warmly, The Join It Team LD Latashia D. President Non-Profit Organization Management Used the software for: Less than 6 months ### "Exemplary service and easy to use!" November 11, 2021 5.0 It's been wonderful. The customer service is exemplary. Although it's been online only, every representative have been so helpful Pros Easy to use and navigate. Very user friendly! Cons Would love to speak to a live person when experiencing severe tech challenges or issues. Reason for choosing Join It It was recommended by a trusted colleague in the nonprofit space. Review Source Response from Join It August 4, 2026 Hi Latashia, Thank you for the exemplary review and the perfect 10/10! We're thrilled Join It has been such an easy, user-friendly switch, and that your colleague's recommendation led you our way. We hear you on wanting a live person for those trickier tech moments. Our online team works hard to bring that same personal, helpful touch to every chat, and we're always looking at ways to make support even more accessible, so your feedback here really matters. Thank you for choosing Join It, Latashia. We're so glad every representative has made your experience wonderful! Warmly, The Join It Team KS Kate S. Communications Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Just started and already love it" November 14, 2019 5.0 We've been tracking our members in spreadsheets, notebooks, homemade access databases for years. Such a pain! We recently revamped our website and started using Eventbrite, which integrates with Join It. SUCH a difference in member management. The automation and renewal features are amazing! Certainly making my life easier. Pros Automation features and renewal reminders Cons Had to open a Stripe account instead oof using paypal Review Source Response from Join It November 15, 2019 Thanks for the kind words, Kate! It's a pleasure working with you and the Brightside Up community! We look forward to supporting you! MD Maygene D. Membership Non-Profit Organization Management Used the software for: Less than 6 months ### "Excellent membership management choice" February 28, 2020 5.0 Particularly noteworthy is Join It's superb customer support, including on-line articles, and especially prompt individual support. Pros Join It is easy and intuitive to use, with essential features to manage membership for a smallish community organization. Cons In our experience, no essential function is missing. Review Source Response from Join It March 3, 2020 Thanks for the kind words, Maygene! We love to hear that our customers appreciate our support because we love working with you as well! :) JS Joan S. Administration Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "Helpful and efficient support" April 30, 2021 4.0 As we have not fully integrated yet can only comment on the tremendous level of support from that team. Pros We are about to bulk import from our current excel. This will be much more user friendly. Cons Not applicable as not fully using yet. Bulk import expected soon. Review Source Response from Join It August 4, 2026 Hi Joan, Thank you for taking the time to share this, even mid-transition! We're glad the support team has made such a strong impression as you move away from Excel, and we're excited for you to get fully up and running with the bulk import. Please don't hesitate to reach out as you move further into implementation, we're here for every step of the way. Thank you for choosing Join It, Joan! Warmly, The Join It Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.